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歐洲之星侯爵維拉爾塔酒店的評價

3.5 out of 5
歐洲之星侯爵維拉爾塔酒店
Carrera 6, 36-112 C/ de La Universidad, Centro Histórico, Cartagena

評價

9.2

卓越

10 分評分，優異；99 則評價中有 77 則" "
8 分評分，不錯；99 則評價中有 7 則" "
6 分評分，一般；99 則評價中有 9 則" "
4 分評分，欠佳；99 則評價中有 3 則" "
2 分評分，很差；99 則評價中有 3 則" "

9.2/10 

整潔度

9.2/10 

職員與服務

8.8/10 

設施服務

9.2/10 

住宿狀況

8.8/10 

環保程度

評價

10/10 優異

Jorge

於 2024 年 4 月住了 1 晚

10/10 優異

Rosabel

Excellent
於 2024 年 4 月住了 1 晚

10/10 優異

Maria

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The hotel is beautifully decorated, rooms are spacious and clean. Location is perfect, close to main attractions and dining options. The staff was INCREDIBLE, ensuring all my needs were meet even before my arrival. Throughout my stay they were attentive, offered recommendations even helped with reservations and tours. The staffs attention to detail, went above and beyond! Our stay was unforgettable, highly recommend this hotel if your seeking a personalized and exceptional experience!
於 2024 年 3 月住了 5 晚

6/10 一般

Yanilda (New York)

家人同遊
讚好：整潔度
不滿：住宿狀況
The hotel is very conveniently situated and the staff was very welcoming upon arrival. However, they weren't very helpful when I returned a reached out only 2 hours after checking out about picking up the phone charger I had left behind in the room.
於 2024 年 3 月住了 2 晚
Front desk 於 2024年3月22日的回應
Good afternoon, Mrs. YanildaRegarding the issue, you were informed via telephone that the charger was not found in the room. You told us that you were coming to the hotel so we were waiting for your arrival, but you did not show up at the hotel.We give our word that the charger was not found in our facilities, however, we apologize for the inconvenience.Cordially

10/10 優異

Fernando

讚好：整潔度、職員與服務和住宿狀況
Well preserved .
於 2024 年 2 月住了 4 晚

10/10 優異

Aura

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 3 晚

2/10 很差

真實旅客

讚好：整潔度
不滿：職員與服務
於 2023 年 11 月住了 3 晚
Marques de villalta 於 2023年11月18日的回應
Buen dia, EstimadoEstamos interesados en conocer su inconformidad y así poder mejorar.Gracias

2/10 很差

Nameer

於 2023 年 10 月住了 3 晚
Marques de villalta 於 2023年11月18日的回應
Buen dia, EstimadoEstamos interesados en conocer su inconformidad y así poder mejorar.GraciasSaludos cordiales

10/10 優異

HUGO H

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 3 晚

10/10 優異

pedro pablo

於 2023 年 9 月住了 3 晚

6/10 一般

Raul

家人同遊
讚好：職員與服務
Uno de los cuartos olia a pura humedad y el desayuno era escaso y poco personal
於 2023 年 7 月住了 4 晚

6/10 一般

BENJAMIN (PALM SPRINGS)

於 2023 年 8 月住了 2 晚

10/10 優異

alfredo gonzalez

家人同遊, 伴侶同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Todo muy bien, la atención del personal fue muy buena y con excelente disponibilidad de hacer cosas que normalmente no las hacen
於 2023 年 7 月住了 4 晚

6/10 一般

Paul

讚好：職員與服務
Staff are polite and honest
於 2023 年 6 月住了 7 晚

6/10 一般

GABRIEL

於 2023 年 6 月住了 4 晚

10/10 優異

Gary (Malibu)

讚好：整潔度、職員與服務和住宿狀況
Very nice hotel…enjoyed the rooftop pool to hang out. Very good location near everything. Two day stay was enough in the Walled Area, as too many people pushing products or services every block you turn. Basically, very very touristy. Getsemani area was an easy walk from hotel and more laid back.
於 2023 年 5 月住了 2 晚

8/10 不錯

Nicolaas (panama)

讚好：職員與服務和住宿狀況
Overall well, Though Compared to a few years ago, the breakfast is more simple now with less choice, such as bread, smoked salmon is also not available anymore.
於 2023 年 5 月住了 2 晚

10/10 優異

Antonio

於 2023 年 5 月住了 1 晚

10/10 優異

Deborah Felder -

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 4 月住了 5 晚

10/10 優異

Marius

讚好：整潔度、職員與服務、設施服務和住宿狀況
I enjoyed every single minute of my stay, from the moment I walked in everything was above my expectations, highly recommended!
於 2023 年 4 月住了 5 晚

10/10 優異

Steve

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great quiet location. Close to everything. Clean huge cool rooms. Spotless. Great service and helpful staff. Delicious breakfast and beautiful pool and tranquil environment.
於 2023 年 4 月住了 7 晚

10/10 優異

Rebecca

讚好：整潔度、職員與服務和住宿狀況
Wonderful boutique hotel in the middle of the historic walled city. The streets are crazy busy but once you walk in to the hotel you barely hear it. The staff is so sweet and attentive, and the rooftop pool is a great place to cool off after touring the city.
於 2023 年 3 月住了 7 晚
supervisor 於 2023年4月19日的回應
Thanks for choosing us. We hope you visit us again.

10/10 優異

真實旅客

讚好：整潔度、職員與服務和客房舒適度
Fantastically friendly & professional staff
Rooms are spacious and not that many (so it never feels overpopulated). The old palace it's built in preserves its grandeur. There is something to say about the upkeep of some of the common areas - they could do with an uplifting touch. The staff at the hotel are wonderful. They are professional, super friendly and go beyond the call of duty to help you have the best possible stay in the city. I highly recommend this hotel.
於 2023 年 1 月住了 1 晚

4/10 欠佳

Teresa

不滿：整潔度、住宿狀況和客房舒適度
Substandard Hotel
The rooms smell musty, moldy and this triggered my asthma. They don't provide box of tissues. It is a basic hotel. Breakfast was just toast, fruits, eggs. The cleaning lady did not clean our room on the second day. This hotel is overpriced. It's only advantage is it's location within the old city. Better to stay in Bocagrande like the Hyatt Hotel, just 5 minutes taxi ride, where the hotels are luxurious for the same price as this hotel.
於 2022 年 11 月住了 2 晚

10/10 優異

Gary

讚好：整潔度、職員與服務和客房舒適度
FIRST CLASS !
Beautiful rooms , great location and the staff were all very helpful and friendly. Couldn’t fault the place , will definitely go again !
於 2022 年 11 月住了 4 晚

10/10 優異

Angel Jorge

伴侶同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Todo muy bien, el personal muy atento. Luz, David, Maira, el Gerente, la camarista. El desayuno bufet muy completo, las habitaciones excelentes, la terraza y piscina nos encantó. Gracias !!
於 2022 年 9 月住了 3 晚

4/10 欠佳

adam

讚好：客房舒適度
不滿：職員與服務
Muito frustarante
Funcionario Danilo fez o possivel para nos atender Infelizmente no hotel inteiro ele era o unico Hotel nao tem servico Funconarios do cafe totalmente despreparados Falta Gerencia
於 2022 年 9 月住了 3 晚

10/10 優異

Diocely

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The hotel was good and quiet very clean
於 2022 年 9 月住了 2 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Muy buena ubicación en zona tranquila y el personal muy amable y atento, en especial David en el desayuno. No cuenta con servicio de comidas, pero alrededor hay muy buenos restaurantes
於 2022 年 8 月住了 5 晚

8/10 不錯

Diana

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The staff was amazing and helpful. The complimentary breakfast was delicious. This is a quiet hotel. There was not much going on. And the room was great but the only window looked out into the hallway, interior courtyard. Great location.
於 2022 年 8 月住了 4 晚

10/10 優異

Erika

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Beautiful property. Staff was helpful and very professional.
於 2022 年 7 月住了 3 晚

10/10 優異

ruben (Fort Lauderdale)

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Property was well located. Rooms were nice and clean! Staff was super nice and helpful
於 2022 年 5 月住了 3 晚

6/10 一般

Ranjeet

讚好：整潔度
不滿：設施服務
於 2022 年 5 月住了 2 晚

10/10 優異

Sergio

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 5 月住了 6 晚

10/10 優異

Pablo Andres

於 2022 年 5 月住了 3 晚

10/10 優異

Ana

家人同遊, 多人同遊
Spacious rooms in a boutique style hotel. Easy access in and out of my room in the center of the Old Town. Great location. Personnel was very courteous also.
於 2022 年 5 月住了 1 晚

10/10 優異

Ana

於 2022 年 5 月住了 3 晚

10/10 優異

EUGENIO (Cuenca)

家人同遊, 伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excelente Hotel. El Desayuno, muy completo, con variedad de opciones. El personal del hotel es muy atento, cordial y está presto a apoyarte en todas tus necesidades. Las instalaciones son muy agradables, las habitaciones son bonitas y elegantes, con un estilo Europeo. Definitivamente recomiendo este hotel.
於 2022 年 5 月住了 1 晚

10/10 優異

ANDERSON D

於 2022 年 4 月住了 4 晚

10/10 優異

Danielle

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
My mother and I stayed at the beautiful Eurostar hotel for 4 nights. The hotel itself is gorgeous with not a speck of dirt or dust. The staff was present and extremely helpful. We coordinated with desk staff Frank and Rafael. They were instrumental in us having a great stay. The front desk is staffed 24/7. We also would like to acknowledge the dinning manager David who recommended delicious local foods for us to try. The waiter serviced breakfast was convenient and a highlight of the trip. The rooftop pool is a lot bigger than it looks in the pictures and was always clean/ warm. As it is a smaller hotel, we had the pool area to ourselves most of the time! If you’re looking to stay in the walled city this is a great option! Walking distance to everything.
於 2022 年 4 月住了 5 晚

10/10 優異

Chitchon (Torrance)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The room is spacious and quiet. It is located inside the wall and within a walking distance to ttall attractions and great restaurants. Elvis and Rafael at the reception are amazing!
於 2022 年 4 月住了 3 晚

10/10 優異

Paola

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Frank el chico de recepción súper amable y Carlos en el desayuno. El omelette de desayuno el mejor que he probado, el buffet muy completo y delicioso puedes probar todas las frutas de la región. Instalaciones bellísimas área de alberca espectacular y la piscina deliciosa. Lo único que olía un poco mal el cuarto como a drenaje. ¡Fuera de eso 10!
於 2022 年 4 月住了 1 晚

10/10 優異

Santiago

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Must stay
於 2022 年 2 月住了 3 晚

10/10 優異

Melissa

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful and great location. Staff was amazingly friendly, attentive, and helpful. Rafael helped me so much and he went out of his way to help me with the COVID test. I’d stay here again in a heartbeat. I’d recommend this hotel to anyone who comes to Cartagena. Definitely worth it!
於 2022 年 2 月住了 4 晚

8/10 不錯

karen

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
The bedroom was a good size but quite dark - not very well lit. Due to the design there is a lack of natural light. Bed was comfortable & room well designed. The bathroom had a good shower and lots of space. The pool area on the roof was small but well planned and provides a relaxing area to rest away from the heat and hustle of the town. But we were very disappointed that the advertised bar area was not available - over the 3 days we were there, no one was available to have the bar open. The main restaurant and bar is closed for refurbishment- so there was no bar available at all in the hotel Given the hotel is expensive - this seems unbelievable, we were disappointed. The staff were happy to serve a cold beer or water from reception to take up to the pool - but if you wanted another you had to go downstairs to order it. Breakfast is served outside reception during the refurbishment - which is fine except that this was directly outside our room, which made it difficult to sleep as soon as breakfast started. The staff were very helpful, especially Elvis. Overall a lovely hotel but needs sorting out their customer service. Breakfast was ok, nothing special, with small portions and if you asked for more (like bread or toast) with your eggs it took ages - why bread or toast was not provided as standard seems odd to me. Overall I liked the hotel but Over priced for the customer service it provides.
於 2022 年 2 月住了 2 晚

10/10 優異

Kenneth

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Cartagena's best
My stay was amazing and Rafael made sure that i was taken care of. The staff was wonderful.
於 2022 年 1 月住了 2 晚

10/10 優異

NIVIA

家人同遊
讚好：整潔度和住宿狀況
Rebasó mis expectativas en todos los aspectos. Lo único negativo es la falta de personal en el hotel. Por lo demás no hay nada que señalar.
於 2022 年 1 月住了 4 晚

10/10 優異

Jenny

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
We had a nice , relaxing time at the hotel. Location was great and staff was friendly .
於 2022 年 1 月住了 5 晚

8/10 不錯

Ashkan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 1 月住了 1 晚

10/10 優異

Pawel

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great hotel, great location, friendly stuff
The hotel is well priced. We stayed there 3 nights as a part of our trip. It was clean, the rooms are nice. The location is great, it’s closed to the main attractions, save neighborhood, we didn’t feel insecure at all. The restaurant offers good food. The stuff is very helpful and friendly and not pushing for tips like it happens often in for example Mexico. Kudos to Rafael, stuff member who was super helpful in getting us anything we needed.
於 2021 年 12 月住了 3 晚