卡塔赫納海灘亭麗笙酒店

The hotel is staffed by incompetent staff and managers and not at all equipped to receive and host international visitors. We are avid international travelers and were visiting with a senior citizen and child from the US. They hotel staff was not able to process our credit card for payment. We went to this hotel after several days in the walled city where we used our credit cards with other hotels and service providers. Radisson staff was convinced that it was an issue with our cards and the bank. They would not check us in till we magically resolved their IT issue. We were on phone with our bank for hours - and they kept telling us that transaction requests are not being sent to the banks at all. After hours of waiting in the lobby with a tired senior citizen, we decided to scramble cash for day 1. Then we followed up with Radisson international who told us that they had a IT issue. The next day there was a little more competent staff who managed to figure out that they were missing a step for using international cards and then process our payment. Overall - terrible experience. Will suggest all international travelers to stay away from this place.

Nice hotel. Room spacious and clean. Good facilities. Only down side staff make little effort to interact with non spanish speaking guests