大堂酒廊

关于开利维尔红屋顶旅馆的点评

2 out of 5
开利维尔红屋顶旅馆
276 John McGhee Blvd, Caryville, TN

点评

7.4

还可以

10 分 - 超赞。115 条好评,共有 390 条点评" "
8 分 - 还可以。125 条好评,共有 390 条点评" "
6 分 - 一般。83 条好评,共有 390 条点评" "
4 分 - 很差。33 条好评,共有 390 条点评" "
2 分 - 糟糕。34 条好评,共有 390 条点评" "

7.8/10

清洁度

8.2/10

员工和服务

6.6/10

服务设施

7.2/10

住宿条件和设施

7.2/10

环保

点评

6/10 一般

Jean

满意:员工和服务
不满意:住宿条件和设施
2024 年 5 月入住 1 晚
LaTunde RediResponse Specialist 于 2024年05月20日 的回复
Hello Jean, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CARYVILLE and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

6/10 一般

Margaret

满意:清洁度
不满意:员工和服务
2024 年 5 月入住 1 晚
Chirell RediResponse Specialist 于 2024年05月13日 的回复
Dear Margaret,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Caryville and I are saddened to see your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRed Roof ManagementRediResponse Specialist

6/10 一般

Hannah

满意:员工和服务
Everything was good the only complaint I have is that you have to be careful about the room cards, I had to replace mine 6 times because they kept getting ruined from being to close to my phone
2024 年 4 月入住 4 晚
Linton RediResponse Specialist 于 2024年05月2日 的回复
Dear Hannah,Thank you for telling us about your recent visit at RED ROOF INN CARYVILLE. It's good to read that your experience was satisfactory. However, you indicated that the issue with your room card was less pleasant. Please be advised that your card can be demagnetized from items such as your phone. Please know feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist

8/10 还可以

Jason

2024 年 4 月入住 1 晚
LaTunde RediResponse Specialist 于 2024年05月20日 的回复
Hello Jason, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CARYVILLE and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 超赞

Patricia

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
This motel was an excellent value. The woman who checked us in was absolutely delightful. There is a restaurant within walking distance and a little mini market across the street. The motel is only a short distance from Cove Lake State Park which has wonderful hiking trails.
2024 年 4 月入住 1 晚
Olivia RediResponse Specialist 于 2024年04月23日 的回复
Hello Patricia, Thank you for telling us about your stay at the Red Roof Inn Caryville. I am glad to know that you were pleased with our delightful staff, our convenient location and all the other kind remarks highlighted. At Red Roof, we hope to continue to provide great experiences for you. Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

10/10 超赞

Heather

满意:清洁度、员工和服务、住宿条件和设施
Staff was very nice, room was quiet
2024 年 4 月入住 1 晚
Gabrielle RediResponse Specialist 于 2024年04月22日 的回复
Thank you for taking a moment to leave a review, Heather. The staff and I at the Red Roof Inn Caryville appreciate your 5/5 score following your stay. I am happy that our quiet room and nice staff pleased you. At Red Roof, great customer service is a valuable part of our goal that we strive to fulfil and we’re happy that we achieved that with your visit. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely,Gabrielle Red Roof Management RediResponse Specialist

2/10 糟糕

Kristie

与家人出行
不满意:员工和服务、服务设施、住宿条件和设施
We did not have a good nights sleep
2024 年 4 月入住 1 晚
Sashauna RediResponse Specialist 于 2024年04月8日 的回复
Dear Kristie,Thank you for taking the time to tell us about your stay at the RED ROOF INN CARYVILLE. It's truly disheartening to see you highlight that you were unable to have a good night sleep. Nevertheless, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. We are very sorry for your experience. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

10/10 超赞

Lisa

满意:清洁度、员工和服务、住宿条件和设施
Always easy, great, attentive staff.
2024 年 3 月入住 7 晚
Kamaria RediResponse Specialist 于 2024年03月31日 的回复
Dear Lisa,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN CARYVILLE. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our staff to be attentive, location to be great and all the other positive features you highlighted. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist

10/10 超赞

Nick

满意:清洁度、员工和服务、住宿条件和设施
Decided to call it a day after driving, check in was fast and convenient, friendly attendant, comfortable beds, fresh coffee the next morning.
2024 年 2 月入住 1 晚
Nishaye RediResponse Specialist 于 2024年02月8日 的回复
Hello Nick, We appreciate your comments regarding your recent stay at the Red Roof Inn Caryville. It's heartwarming to see that our amazing staff left an lastly impression during your visit by being very friendly and you loved the convenience of our hotel, prompting your 5/5 score. We always enjoy hearing about the positive experiences our guests have at our hotels. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof team as we strive to continuously improve the quality of our services.The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

10/10 超赞

Travis,Liberty Twp

满意:清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 1 晚

8/10 还可以

Mary

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
The friendly staff makes all the difference.
This was a trip to meet up with our family. Us being from Illinois and them from south Carolina, it was around half the distance. Having stayed here before, the woman at the front desk is so welcoming, we felt so welcome. Like home.
2023 年 12 月入住 1 晚
Adraine Rediresponse Specialist 于 2024年01月9日 的回复
Hello Mary,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CARYVILLE and I appreciate your 4/5 score following your stay. I am happy to read that you found our staff to be very welcoming. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip at Red Roof.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

10/10 超赞

diana

满意:员工和服务,清洁度
One bed was broken under the matress
2024 年 1 月入住 1 晚
Adraine Rediresponse Specialist 于 2024年01月9日 的回复
Dear Diana,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN CARYVILLE. We apologize for the bed that was broken and the inconvenience caused. I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels at Red Roof.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

8/10 还可以

Shae

2023 年 12 月入住 4 晚

6/10 一般

deborah

不满意:住宿条件和设施,员工和服务
Stay elsewhere
This town is filthy dirty. There is garbage everywhere. The hotel is old and run down. The room was fairly clean except for the rugs.I travel with service animals and the front desk staff asked to see my paperwork. I did show them my paperwork, however, it is against federal ADA laws and state law for them to ask for it
2023 年 12 月入住 1 晚
Tianna RediResponse Specialist 于 2023年12月25日 的回复
Dear Deborah,Thank you for taking the time to tell us about your experience at the RED ROOF INN CARYVILLE. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the uncleanliness of the property and the encounter you had at check in. We strive to provide guests with all the comforts of home, so I am disappointed to see your 6/10 score.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof ManagementRediResponse Specialist

10/10 超赞

Nichole

商务旅客
满意:员工和服务,清洁度
Fantastic Staff
Very hospitable people. Thank you!
2023 年 11 月入住 1 晚
Toni-Ann RediResponse Specialist 于 2023年12月6日 的回复
Hello Nichole,Thank you for reviewing our Red Roof Inn Caryville. We are elated to have earned your 5/5 score, knowing you found our staff to be very hospitable. The feedback you’ve provided will be used to continually improve our hotel. Thank you for choosing Red Roof Inn Caryville, Nichole. We hope to see you again soon. Sincerely, Red Roof Management

2/10 糟糕

Andy

不满意:住宿条件和设施
It was way too noisy. I was unable to sleep between the traffick outside and the other guests in their rooms.
2023 年 12 月入住 1 晚
Toni-Ann RediResponse Specialist 于 2023年12月6日 的回复
Hello Andy,We're disappointed that you found your stay to be less than satisfactory due to noise disruptions that you may have encountered with traffic and guests. As we work to provide comfortable and satisfactory stays for our guests, we appreciate you sharing this feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Red Roof Management

8/10 还可以

真实旅客

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Good except for the internet
Convenient location and reasonable rates. The only problem we had at all was insufficient internet speed on Thursday evening to stream some online TV.
2023 年 11 月入住 1 晚
Toni-Ann RediResponse Specialist 于 2023年12月5日 的回复
Thank you for being our Valued Guest here at our Red Roof Inn Caryville. We're happy that you found our property to be a convenient location with reasonable rates. We are disappointed however, to see that you found the internet to be poor, which inconvenienced you. Thank you for bringing this to our attention. We do hope you'll return, so that we can provide a better stay. Sincerely,Red Roof Management

2/10 糟糕

Michael

与家人出行
不满意:清洁度、服务设施、住宿条件和设施
Room was clean with comfortable bed. Outside property was filthy with bags of trash everywhere in a run down building and run down area
2023 年 11 月入住 2 晚
Xao Red Roof Management RediResponse Specialist 于 2023年11月25日 的回复
Thanks for sharing your feedback with us, Michael. The team at our Red Roof Inn Caryville was saddened to see that we failed to provide you with a satisfactory stay. While we were pleased to read that the room was clean and the bed was comfortable, it was displeasing to read that this was the impression left with you. You stated that the poor exterior cleanliness and the property seeming run down hindered your stay. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future. Best wishes,XaoRed Roof ManagementRediResponse Specialist

10/10 超赞

Jane M.

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Red Roof Inn Caryville
The lady at check was exceptionally friendly and helpful when we checked in. The room we stayed in was very nice with all the amenities we needed for a peaceful night.
2023 年 11 月入住 1 晚
Kerry-Lee RediResponse Specialist 于 2023年11月20日 的回复
Hello Jane,I am happy to read you had a 5-star experience here at the RED ROOF INN CARYVILLE. It was a joy to hear you had a great stay with us. We truly appreciate your kind remarks featuring our exceptionally friendly and helpful staff and our nice room with all the amenities. Our primary goal at Red Roof is focused on providing superior level of service and accommodations at the best value and it was joy to have achieved that with your visit.We greatly appreciate the time you’ve taken to rate our hotel and we look forward to your next visit.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

8/10 还可以

David

2023 年 11 月入住 1 晚
Oniel Rediresponse Specialist 于 2023年11月30日 的回复
Hi David,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Caryville. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another good experience the next time you’re in the area.Sincerely,OnielRedRoof ManagementRediresponse Specialist

8/10 还可以

Robin

满意:清洁度、员工和服务、客房舒适度
So so
stayed in room 112 vanity and bathroom were great furniture in the main room was very worn sheets on one of the beds had holes in them
2023 年 11 月入住 1 晚
Sharma RediResponse Specialist 于 2023年11月11日 的回复
Dear Robin,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN CARYVILLE. I am happy to read that you found the vanity and bathroom in room 112 to be great. However, I am sorry you were displeased due to the upkeep of the furniture and the holes in the sheets you described. At Red Roof, it is our primary aim to give you a comfortable experience and it is disheartening to hear that this is not the impression we left you with.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your experience and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,Sharma Red Roof Management RediResponse Specialist

6/10 一般

Vicki

2023 年 11 月入住 1 晚
Xao Red Roof Management RediResponse Specialist 于 2023年11月25日 的回复
I appreciate the time that you took to share your sentiments with us, Vicki. Our team at the Red Roof Inn Caryville appreciated your 3/5 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,XaoRed Roof ManagementRediResponse Specialist

6/10 一般

Susan

满意:员工和服务
Near a great little burger place. Staff is as sweet as can be.
2023 年 10 月入住 1 晚
Recordo Rediresponse Specialist 于 2023年11月4日 的回复
Hello Susan,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN CARYVILLE. I'm so glad we earned your 9/10 score. It's great to hear of the wonderful service you received while at our convenient location. We always enjoy hearing about the positive experiences our guests have at our Red Roof properties. On your next stay, should you have any issues while with us, please contact our front desk immediately so Red Roof can take care of the issue to ensure you're comfortable.Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

8/10 还可以

Mary

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚
Kerry-Lee RediResponse Specialist 于 2023年11月2日 的回复
Hello Mary, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN CARYVILLE. It’s great to see you enjoyed your stay, resulting in a 8/10 score. At Red Roof, we aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review and we can’t wait to see you under our roof soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

10/10 超赞

Diane,Orlando

2023 年 10 月入住 1 晚

10/10 超赞

Hilda

与家人出行
不满意:住宿条件和设施,清洁度
Roaches were in the bathroom and crawling on the wall. Bed linens were dingy and dirty looking. No breakfast food was served.
2023 年 10 月入住 1 晚
Nishaye RediResponse Specialist 于 2023年11月5日 的回复
Dear Hilda, Thank you for taking the time to tell us about your experience at the Red Roof Inn Caryville. We regret to discover that you weren’t thoroughly impressed with us during your most recent stay. The less than ideal encounter you mentioned regarding the insect in the bathroom and the uncleanliness of the linens. Our Red Roof team works with a Pest Control company who regularly treats the property for pests. Comments like your aren't taken lightly, so they will be reviewed by the team in an effort to address the issues with the relevant departments.We ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations. Sincerely, Nishaye Red Roof Management RediResponse Specialist

10/10 超赞

Rusty

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice and quiet and the staff is awesome and very helpfull. Convenient to food and shopping for last minute stuff.
2023 年 10 月入住 1 晚
Linton Red Roof Management Rediresponse Specialist 于 2023年10月16日 的回复
Dear Rusty,Thank you for telling us about your recent visit to RED ROOF INN CARYVILLE. I was happy to read that our helpful staff and close proximity to restaurants pleased you. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. Our team at Red Roof look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediresponse Specialist

8/10 还可以

Yury

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
A good hotel for an overnight stop traveling to the Smoky Mountains from the Midwest.
2023 年 10 月入住 1 晚
Kerry-Lee RediResponse Specialist 于 2023年10月13日 的回复
Dear Yury, It is so wonderful to see that we at the RED ROOF INN CARYVILLE were able to provide you with a superior level of service and accommodations. We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for choosing us as your ideal choice of stay. At Red Roof our primary goal is to provide a clean and comfortable stay for all our guests and we are proud to have achieved that with your visit reflecting in your 4/5 score. We greatly appreciate the time you’ve taken to rate our hotel and we look forward to your next visit. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

6/10 一般

Larry

与家人出行
满意:服务设施,清洁度
不满意:住宿条件和设施
Remote for TV not adequate channel listing/guide. Seems like a mismatch for room 207 TV. Humming A/C needs some maintenance. Toilet base was not secure; rocks back and forth! Noisy traffic on road less than 50 ft away. Need soundproofing throughout all rooms in rooms on roadside.
2023 年 9 月入住 1 晚
Recordo Rediresponse Specialist 于 2023年10月1日 的回复
Hello Larry,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN CARYVILLE. We appreciate your 3/5 score following your stay. However, it's saddening to hear that you had issues with the TV and AC in your room, also the rooms where a bit noisy from the road traffic. On your next stay, should you have any issues while with us, please contact our front desk immediately so Red Roof can take care of the issue to ensure you're comfortable. Please know that Red Roof does value your business and will take your suggestion into consideration so that we may improve our customers experience.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely,Recordo Rediresponse Specialist

2/10 糟糕

Dawn Bannister and Ellen

不满意:清洁度、员工和服务、住宿条件和设施
Gave us a smoking room. No one should be given a stinking smoking room without giving their specific ok.
2023 年 9 月入住 1 晚
Recordo Rediresponse Specialist 于 2023年09月30日 的回复
Hello Dawn,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN CARYVILLE. It's saddening to hear that you received a smoking room which you didn't want. On your next stay, should you have any issues while with us, please contact our front desk immediately so Red Roof can take care of the issue to ensure you're comfortable. We do apologize for the indicated experience. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,Recordo Rediresponse Specialist

6/10 一般

Nancy

2023 年 9 月入住 1 晚
Devorine Red Roof Management 于 2023年09月28日 的回复
Thank you for rating your recent stay, Nancy. The staff at our Red Roof Inn Caryville location thanks you for your 3/5 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strives to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine Red Roof ManagementRediResponse Specialist

10/10 超赞

Chip

与家人出行, 带宠物出行
满意:清洁度、员工和服务、住宿条件和设施
Staff is outstanding ,check in was fast.
2023 年 9 月入住 1 晚
Xao Red Roof Management RediResponse Specialist 于 2023年09月18日 的回复
The team at our Red Roof Inn Caryville would like to thank you for sharing your feedback with us, Chip. We were elated to read that we accomplished our goal to provide you with a great stay. Your sentiments in relation to our outstanding staff, along with our quick check-in process delighted our staff.Thanks again for sharing your compliments with us. We loved having you under our roof and we can’t wait to repeat your experience with us at any of our Red Roof locations in the future.Faithfully,XaoRed Roof ManagementRediResponse Specialist

6/10 一般

rodney

满意:员工和服务
Older
Older hotel had that old smell pillows very small, just a place to lay your head
2023 年 8 月入住 1 晚
Nishaye RediResponse Specialist 于 2023年08月30日 的回复
Dear Rodney, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn Caryville. We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason, we sincerely apologize to have failed you. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,NishayeRediResponse Specialist

6/10 一般

Farrin

不满意:住宿条件和设施,员工和服务
2023 年 8 月入住 2 晚
Tianna Rediresponse Specialist 于 2023年08月21日 的回复
Hello Farrin,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Caryville appreciate your 3/5 score following your stay. We aim to deliver a positive experience for all out guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Tianna Rediresponse Specialist

10/10 超赞

John

2023 年 8 月入住 1 晚
Xao RediResponse Specialist 于 2023年09月1日 的回复
Thank you for sharing your 5/5 rating with us, John. Our staff at the Red Roof Inn Caryville was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests and we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRediResponse Specialist

6/10 一般

Patience

与家人出行
不满意:员工和服务、服务设施、住宿条件和设施
Intially, when checking in i was given the key card to room that already had occupants. After returning to the front desk i was given a room in the top corner which was further from parking. The receptionist did appologize and immediately began blaming her coworkers instead of just appologizing. While the pricing was fair, i will pay more to stay elsewhere next time. The room was also advertized as on a lake but is actually near a lake, a couple miles down the road. The clenliness of the room and the other staff i encountered was average.
2023 年 8 月入住 3 晚
Nishaye Red Roof Management 于 2023年08月9日 的回复
Dear Patience, Thank you for taking the time to tell us about your experience at the Red Roof Inn Caryville. I am sorry that your experience did not meet your expectations, prompting your 3/5 score. The situation you described regarding the lack of cleanliness, the condition of the hotel not to your liking and the other concerns you listed is truly regrettable. We are very sorry for your experience. Our team is committed to satisfying our guests, so we are very thankful for your feedback. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your concerns and we wish you all the best in your future travels. Very truly yours, NishayeRed Roof Management RediResponse Specialist

2/10 糟糕

Marty

不满意:清洁度、员工和服务、住宿条件和设施
2023 年 7 月入住 1 晚
Gabrielle RediResponse Specialist 于 2023年07月30日 的回复
Thank you for taking a moment to leave a review, Marty. Myself and the staff at the Red Roof Inn Caryville were disappointed to see your 1/5 score following your stay. In order to understand what prompted your 1/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,GabrielleRediResponse Specialist

10/10 超赞

Ross

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice Stay
Great value, Clean and well kept. Easy Access. Well lit and secure area.
2023 年 7 月入住 1 晚
Oshane RediResponse Specialist 于 2023年07月26日 的回复
Dear Ross, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN CARYVILLE. We sincerely appreciate your comments and are happy to hear you had a great experience with us especially regarding the great value, cleanliness and easy access. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Oshane Red Roof Management RediResponse Specialist

6/10 一般

真实旅客

与家人出行
不满意:清洁度、住宿条件和设施、客房舒适度
Review
There was a roach on the wall, the beds were old school coil spring mattresses. The face cloths had very dark stains on them. Bedding had multiple stains and burn holes. The dog park is a joke. Only positive thing was that the person who checked us in was very pleasant.
2023 年 7 月入住 1 晚
Carla Red Roof Management 于 2023年07月15日 的回复
Dear Valued Guest,I appreciate you sharing your feedback following your stay at the RED ROOF INN CARYVILLE. I am glad to read that you were pleased with our staff that checked you in who was very pleasant. However, I was saddened to read that your stay fell short of your expectations due to the stained, face cloths, the insects you reported and the other concerns you listed. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,CarlaRed Roof Management RediResponse Specialist

10/10 超赞

Ryan

Good location
2023 年 7 月入住 2 晚
Toni-Ann RediResponse Specialist 于 2023年07月13日 的回复
It is so rewarding to read that you had a great stay with us, Ryan. Thank you for your comments. You indicated that you were happy with our location. I am grateful for the feedback you provided so we are able to continually improve our hotel. Thank you for choosing Red Roof Inn. We hope to see you again soon. Sincerely, Toni-Ann RediResponse Specialist

6/10 一般

Danielle

不满意:员工和服务、住宿条件和设施、客房舒适度
Never again
The customer service guy at the front desk was extremely rude. Refused to help me with anything I’ve accidentally booked for the wrong night was in a pinch and needed a place to go for the evening. Mind you it’s 1 o’clock in the morning so that night I booked for with the very next night was $35 plus tax I ended up getting charged $79 plus tax. He refused to honor anything it was pouring rain very rude not a nice man.
2023 年 7 月入住 1 晚
Toni-Ann RediResponse Specialist 于 2023年07月12日 的回复
Hello Danielle, The feedback provided in your review is much appreciated. I am sorry to hear the issue you described regarding not having a good interaction with staff and issues with your reservation/charges. I really appreciate you bringing this to our attention. We strive to provide guests with all the comforts of home, so I am disappointed to see your 3/5 score. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.Very truly yours, Toni-Ann RediResponse Specialist

8/10 还可以

KEN,CINCINNATI

满意:员工和服务,清洁度
street noise
2023 年 6 月入住 1 晚

8/10 还可以

Darlene

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
Price
2023 年 6 月入住 1 晚
Tianna RediResponse Specialist 于 2023年06月20日 的回复
Hello Darlene I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Caryville. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regrading that you were pleased with the rates we offered. Our team is committed to satisfying our guests, so we are very thankful for your feedback. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Tianna RediResponse Specialist

2/10 糟糕

Siomara

满意:员工和服务
不满意:住宿条件和设施,清洁度
Bad
2023 年 5 月入住 1 晚
Olivia RediResponse Specialist 于 2023年06月6日 的回复
Dear Siomara,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN CARYVILLE. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that everything was bad for you. Please accept our sincerest apologies for any inconvenience this may have caused. We will take your comments into consideration to make changes to improve our customer experience. Nevertheless, your feedback is critical as we strive to deliver a clean, comfortable and value- based stay to all guests. Thank you very much for providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,OliviaRediResponse Specialist

10/10 超赞

Jamie

2023 年 6 月入住 1 晚
Tianna RediResponse Specialist 于 2023年06月28日 的回复
Hello Jamie, Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Caryville appreciate your 5/5 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely, Tianna RediResponse Specialist

8/10 还可以

Angel

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
Good
2023 年 5 月入住 1 晚
Kamaria RediResponse Specialist 于 2023年05月31日 的回复
Dear Angel,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN CARYVILLE. We sincerely appreciate your comments and are happy to hear you had a great experience with us. t's great to see you enjoyed your stay, resulting in a 4/5 score. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,Kamaria RediResponse Specialist

8/10 还可以

Ryan

与家人及幼儿出行
满意:员工和服务,清洁度
The staff was very friendly; the rooms need some updating, but not too bad for the price.
2023 年 5 月入住 1 晚
Devorine RediResponse Specialist 于 2023年05月25日 的回复
Hello Ryan,I am so happy to hear our staff was friendly. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. I see your concern regarding the rooms needing some updates. Your comments will be taken into consideration in an effort to have your concerns addressed and to make changes to improve the quality of our guest services. I am grateful for the feedback you provided so we are able to continually improve our hotel. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Devorine RediResponse Specialist

10/10 超赞

Pamela

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Clean and simple
Stayed 3 nights for sons bike race at wind rock. Room was simple but looked new. Clean no smells. We will stay here again next time we visit wind rock bike park. Jacks restaurant next door was a bonus.
2023 年 5 月入住 3 晚
Kerry-Lee RediResponse Specialist 于 2023年05月10日 的回复
Hello Pamela, It’s great to see we have been scored a perfect 10/10 following your recent stay with us at the RED ROOF INN CARYVILLE It’s an absolute joy reading the room was clean and in close proximity to restaurants. Your comments are encouragement as were aim to continuously provide great stays for all our guests. Thank you again for your kind remarks. It would be our pleasure for you to repeat your experience with us in the future. Sincerely, Kerry-Lee RediResponse Specialist

10/10 超赞

Elena

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice place.
We enjoyed our stay. No issues. Nothing extravagant, just comfort.
2023 年 4 月入住 1 晚
Antonio,RediResponse Specialist 于 2023年04月26日 的回复
Dear Elena,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RRED ROOF INN CARYVILLE.It's great to hear that you enjoyed your stay and that our property was most suitable for your accommodation needs. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof ManagementRediResponse Specialist

10/10 超赞

Wayne

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The desk clerk was very friendly, welcoming. The room was clean and orderly. The bed was great. The facility was quiet.
2023 年 4 月入住 1 晚
Gabrielle RediResponse Specialist 于 2023年04月13日 的回复
Thank you for taking the time to leave a review, Wayne. Myself and the staff at the Red Roof Inn Caryville appreciate your 5/5 score following your stay. I am happy that you found our front desk clerk to be very friendly, the room to be clean and orderly, along with the other highlights mentioned to be pleasing. We aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your review and we can’t wait to see you under our roof soon, where we can provide you with another 5 star experience.Sincerely, Gabrielle RediResponse Specialist