伯明翰卡斯尔克罗夫特体育场附近酒店

“The customer service was not good, the communication was hard and the staff was not welcomming”

“the person on reception was very unhelpful-I asked for the number for room service and when I went up to my room I found there was no telephone so how I am I meant to contact reception?? Turned out the lift was not working and my room was on the third floor; had to carry the luggage up to my room myself. The window in my room had been left open; it turned out there was a bad odour which they were trying to reduce. Bed was very uncomfortable blanket was thread bear, mattress was thread bear and……

“Nice place to stay, close enough to walk to the city center and the venue we were attending. Very cheerful man on reception. Kindly allowed us to check in early.”

“It is being refurbished., so a few problems. Room was clean, towels spotless.plenty of parking spaces. Staff including cleaner's couldn't do enough for us, they were excellent. We have stayed there before and will again.”

“3 day stay no cleaning no phine in room no welcome ”

“自駕遊就非常方便，可免費泊車在街上，價格便宜，在屋內要上一小段樓梯，乾淨整齊，只是床中間有些凹陷，古色古香，一塵不染，維護非常好，很喜歡這種特式酒店！”

“1. Close to uni 2. ”

“It was amezing”

“Absolutely horrendous experience with a "host" who was completely unreasonable and unfair, that ruined our weekend and left us with a loss of money (and extra unofficial charges through PayPal) and no where to stay. Never again and would advise starting well clear. ”

“Great location for the city, clear intructions for check in. Easy peasy.”

“Nobody told me there's activity beside Hotel. All road block and we can't access to hotel after dinner. The road resume almost at 10pm and we spend 2 hours wait outside. Its troublesome to my family. I must complaint to IHS office for the negligence of Hotel staff.”

“During checkout, the alarm in the room would not stop ringing. We wanted to extend our stay by one more night, and we had already informed Quinn that he would add an extra night for us. However, Nicolas did not even wait a few minutes before making a new online reservation for another night. The customer service was catastrophic.”