4/10 很差
Danae
与家人及幼儿出行
2025 年 12 月 29 日
不满意：住宿条件和设施，服务设施
Where to begin...?
Myself, my daughter and granddaughter were booked for 3 nights starting Christmas day. We live only 30 minutes away, but wanted to relax and enjoy the pool as a nice get away for the holidays...
So, the elevator was broken (ok, only on the 2nd floor, so i can ignore.
The hot water in the room took about 5-10 minutes to get warm enough to shower, and by that time, the tub was filled ankle deep because the drain was so slow.
Beds were not the best, but not the worst.
Breakfast in the lobby was ok.. no butter/margarine for toast (only jams)
Only small red apples for fruit.. very limited, but free so... ok.
Now, the whole reason for being here:
The pool room was freezing. The large slide turned off (have to find a maintenence person and ask for it to be turned on). So, we got changed and tried to enter the pool. It was freezing! (Think late may lake water) my 5 year old granddaughter was shivering after 5 minutes and i couldnt even stay in.
The hot tub had sand in the bottom and had only one working jet at th3 bottom. (I know how to turn it on... it was definitely not working)
So, extremely disappointed, we left the pool area and went to the lobby where i tried to tell the woman working there about the issues and was told, "no, the hot tub and pool were cleaned that day, so there wasnt sand in it", abd that "the jets definitely work, i must not be turning the knob", also... she would try to get someone to check the temperature. The "pool" is crap.
Danae
2025 年 12 月入住 3 晚
