「The hotel aims to be a diverse resort, but the actual management appears chaotic and inefficient. Staff lack proper training in service, hygiene, and English proficiency, and the maintenance of hotel facilities is poor. Overall, the hygiene standards of the rooms and restaurant do not reach five-star levels, and the quality does not match the price. Unfortunately, this is currently the only upscale hotel on the island.」
「It's a modern hotel with modern rooms and a friendly front desk staff. The negatives are that there is no chair or table or luggage rack in the rooms, and the breakfast was a very small set meal, by far the smallest breakfast among eight hotels that we've stayed in while in Vietnam.」
「Hotel was clean and staff, like most Vietnamese were lovely, very friendly and very helpful.
Hard to get any information from hotel due to a little bit of communication breakdown on the day we tried, but there are plenty
of tour shops around the area.
A lot of construction across the road, but it will be amazing when finished.」
「Cat ba Serena homestay was an amazing experience. Our family of five felt so comfortable, and the staff were extremely kind and helpful. Linda was very responsive and instrumental in organizing a full day boat tour which did not disappoint ( we even saw the endangered langur monkeys sleeping on the cliff). Our second day we rented motorbikes from The homestay and explored the island including caves within the national park. Our kids especially enjoyed the food at the homestay- amazing...
「Unfortunately this was the lowlight of my trip to Vietnam. Booking through Expedia was a terrible experience because we were not warned that we would be staying in rooms owned by private individuals, rather than the hotel itself. I blame both Expedia and the Flamingo for this. This meant the staff was unable and unwilling to help us with basic things like laundry, gym service, or check-out. The prices here were inflated, and they were nickel-and-diming us for everything, such a using the fitness...
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