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关于卡拉公寓酒店的点评

3 out of 5
卡拉公寓酒店
San Remo Oasis City de Mare, South Road Properties, Cebu

点评

6.2
10 分 - 超赞。4 条好评，共有 26 条点评" "
8 分 - 还可以。6 条好评，共有 26 条点评" "
6 分 - 一般。7 条好评，共有 26 条点评" "
4 分 - 很差。5 条好评，共有 26 条点评" "
2 分 - 糟糕。4 条好评，共有 26 条点评" "

5.8/10

清洁度

7.0/10

员工和服务

6.4/10

服务设施

6.0/10

住宿条件和设施

点评

8/10 还可以

HUI MEI

經濟型住房
是經濟型住房不能要求太高，但該有的都有，只是偏遠一點了，交通比較不方便，但我們家庭旅遊人多包計程車來回跳表也還算合理價格
2018 年 8 月入住 2 晚
Joseph 于 2018年09月7日 的回复
Thank you for your comment. We now have a MyBus, a bus that goes back and forth to SM Seaside and SM Cebu. The fare is very cheap and it arrives every couple of hours. Hope this helps you and other travellers who will visit us.

6/10 一般

Genalyn

2022 年 11 月入住 1 晚

2/10 糟糕

hyeongbin

与家人出行
不满意：客房舒适度，清洁度
2022 年 8 月入住 1 晚

4/10 很差

amor

与家人出行
Staffs needs training,very unprofessional. I asked one of the guard where our Room Is located, He just used his mouth/lips to point I didnt know What he was doing.VERY UNPROFESSIONAL😡Not even telling us which building our Room Is located . NOT HELPFUL AT ALL!!! The lady that was helping us at first ,She let us wait outside For awhile & was Really HOT so thats why we asked the guard instead STIILL NOT HELPING AT ALL !!!! CUSTOMER SERVICE SUCKS !!!STAFFS NEEDS TRAINING ..
2022 年 5 月入住 3 晚

8/10 还可以

Maria

与家人出行
满意：客房舒适度，清洁度
2022 年 4 月入住 3 晚

4/10 很差

Edna

与家人出行
不满意：住宿条件和设施，服务设施
The host needs to improve her costumer service. The roof was leaking it was dripping next to the television. The bathroom was stinky no exhaust fan.
2022 年 4 月入住 1 晚

2/10 糟糕

Michelle

不满意：客房舒适度，清洁度
STAY.AWAY.FROM.THIS.PLACE!!!
Please do not waste your time here. Don’t be deceived with their photos. This place is terrible. Communication is terrible, place is hot as an oven because A/C does not work well, staff are hard to reach because cellular signal is very weak inside so you have to go outside just to call for help from them and you have to be bounced at 3 different staff to contact on one simple issue like the wifi password. I left the property because of the inconvenience and requested a refund but they refuse to pay me back even though i never stayed for more than 5minutes in this property. It is a trap to steal your money. They told me I booked my reservation from expedia even though i booked it through hotels.com —just realize how they’re mismanaging this business. Stay away.
2022 年 3 月入住 3 晚

10/10 超赞

Charity

满意：客房舒适度，清洁度
Amazingly wonderful place
It was perfect for our valentines date the area is amazingly suitable for a quiet relaxed and comfortable stay. We had the chance to stroll safely within the premises at night while jogging early mornings.
2022 年 2 月入住 1 晚
Aissa from Kara's Condotels 于 2022年03月3日 的回复
Hi Charity! Thank you so much for the kind words. We appreciate your feedback. We look forward to having you again in the future.

2/10 糟糕

Estrellita

与家人出行
不满意：清洁度、服务设施、住宿条件和设施
First: We were not able to stay at Kara’s Condotel, not even a minute. We physically went to the property the day BEFORE our reservation because all their phones were down. Even Expedia can not reach them. Try it! It’s January 5, 2022 today. We found out that this place DO NOT have water, electricity and WiFi as stated in the Expedia website and as was stated on the Expedia receipt itinerary. It took me about 7 agents via chat with Expedia and via phone call with Expedia at 1800 397 3342, to finally get processed our refund today! I did not hit the cancel button on the Expedia automatic chat because the fine line states that when you hit the cancel button that you understand that there won’t be a refund. Now, why would I spend money on a place that says they have WiFi, water and electricity BUT there is none? And we wasted our time on this place that we almost lucked out on a hotel that ACTUALLY has those basic amenities! Luckily, we were able to find a different one that has all those BASIC amenities. Kara’s Condotel messaged me that they still open their doors for those people who just needed roof who are okey WITHOUT water, WiFi , electricity. And they (Kara’s Condotel) saidcannot initiate refund right away upon our request because they needed until our reservation date ends. And I spoke to Expedia, this wasn’t the case at all. Kara’s Condotel gave me a run around! And these are FACTS! I hope your experience with Kara’s Condotel would be a pleasant one. Mine was NOT!
2021 年 12 月入住 12 晚
Jo 于 2022年01月19日 的回复
Hey Brian and Estrelita, Firstly, there was an outage in the whole province due to damage by typhoon Odette. We were not operating at 100% since we are powered by a generator at that time. We explained this to you and this is not acceptable to you. So you know only the big hotels were able to operate at 100%. You were furious and asked for a refund to which we agree. We asked Expedia to give this to you. Expedia told me you should call them to cancel. I relayed this information to you. You mentioned that Expedia could not reach us. It is because both our Smart and Globe number does not have a signal since the lines cellular signal was also intermittent. You mentioned that our account should be taken out of Expedia. Do you know how many families who were homeless by the typhoon were accommodated by us? At least 10 families were helped because we remained open. About the refund process, we were advised by Expedia to inform you. There was no intention of not giving you a refund at all. Why would we do that? The truth is we really cannot give an instant refund for online booking it has to go through the right process. It was not as fast as you want but we are just following the process.

10/10 超赞

真实旅客

满意：员工和服务、服务设施、住宿条件和设施
2019 年 12 月入住 3 晚

10/10 超赞

真实旅客

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very nice big pool clean well furnished room, good communication with owner, very nice breakfast.
2019 年 9 月入住 1 晚

6/10 一般

Seohee

满意：员工和服务
2019 年 8 月入住 2 晚

8/10 还可以

真实旅客

2019 年 7 月入住 3 晚

6/10 一般

真实旅客

满意：客房舒适度，员工和服务
不满意：住宿条件和设施
Overall just okay
The service was okay but people and staff are very hard to contact. Guards were really helpful though. Food is also okay but takes time before it’s served. Need to cooperate closely. Room is quite dark but is okay if you will just sleep and need many beds. Area is quite hard to go to. No commutes, but only taxis and grab.
2019 年 7 月入住 5 晚

4/10 很差

Michael

满意：客房舒适度，住宿条件和设施
不满意：员工和服务
San Remo? Maybe not next time
Bad communication. Slow reaction to problems. TV took 2 days to fix Wifi took 4 days before it worked. Kitchen poorly equipped, pans worn out. Power failed on the 5th day
2019 年 6 月入住 5 晚

8/10 还可以

Ma. Ritchel

满意：清洁度、员工和服务、客房舒适度
2019 年 5 月入住 1 晚

6/10 一般

真实旅客

不满意：清洁度
2019 年 5 月入住 1 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 4 月入住 2 晚

4/10 很差

Ruby

不满意：清洁度、员工和服务、住宿条件和设施
2018 年 12 月入住 2 晚

4/10 很差

Ladyj，Las Vegas

不满意：客房舒适度，清洁度
2018 年 10 月入住 5 晚
Joy 于 2018年10月18日 的回复
Hi LAdyj, Thank you for giving us a review. We are sorry to know you rate us very slow on your stay. May I know what was your problem during your stay? Thank you!

8/10 还可以

Nicholas J

Philippine Vacation
We had a great stay. The room was clean and comfortable. The area is still being developed so getting a taxi was not always easy. But the security was good and we always felt safe. Close by to the SM Mall it was easy to shop.
2018 年 8 月入住 10 晚
Joyce 于 2018年09月15日 的回复
Thank you Nicholas for staying with us. We hope to serve you in your next visit in Cebu.:)

6/10 一般

Leonelle，eastwood city quezon city

满意：住宿条件和设施
不满意：客房舒适度，清洁度
nice area they have a beautiful pool but it is very far from everything there's no public vehicle it will cost you so much for taxi or grab fare if you want to go somewhere I will not recommend this place if you stay for a holiday ..I still prefer to stay somewhere uptown area and mostly internet sucks
2018 年 8 月入住 4 晚
Joseph 于 2018年09月7日 的回复
Thank you for comment. Now we have MyBus coming from SM Seaside every couple of hours. Transportation is no longer a problem. The internet line is also improved.

2/10 糟糕

真实旅客

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
The owner is dishonest
When we arrived, they did not have the type room that was advertised and reserved! Stated it was unavailable! Tried to put us in a run down dump!! The owner stated he would contact Expedia and refund my money! I had to make reservations at another location! Expedia contacted the property and was told by the owner that he would not refund the money, Evan though it was not our fault!! This place is a ripoff, fraud plane and simple! Don’t reserve there, you will be very unhappy with the conditions of the type room they really have! Not what is advertised or shown in the photos!!! Expedia should do a better job of trying to protect there customers when this type fraud occurs! Over all, lesson learned, stand there and make sure they reimburse you while you have Expedia on the line, so what they say actually happens!! Avoid this place if you want to have a smooth vacation or stay!!!!
2018 年 5 月入住 2 晚
Manager 于 2018年07月5日 的回复
The refund was given to you by Expedia. Then you gave a review as if you stayed. You arrived in the property 5AM and the check in time was 2PM. We were fully booked until 2pm and so we gave you another property (temporarily) which is priced higher than you paid for. You wanted to stay on the same place and we want to transfer you. We cannot do that and so you complained.

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Very clean staff and gaurds helpful and friendly rooms are very nice and clean. Beautiful very large and clean pool. Look forwatd to my next stay here..
2018 年 5 月入住 4 晚
Manager 于 2018年07月5日 的回复
Thank you for the feedback! I really appreciate it!

6/10 一般

Rosechelle

不满意：清洁度、住宿条件和设施、客房舒适度
jo 于 2018年05月4日 的回复
Hi Roschelle, thank you for your review. Looking forward to have you on your next trip to Cebu. :)

6/10 一般

che ，cebu

满意：员工和服务，清洁度
nice caretaker and guards
we celebrated christmas here but our kids did not enjoy because we are there to relax but the pool was not available monday morning.Swimming was the main reason why we are there. we are expecting bigger rooms as what the web showed but its obvious that smaller rooms were given to us granting that we got big discounts.anyway, through christmas spirit its just ok and in fairness to the unit, it was so nice. no hassle upon check in and check out. what we admired most is the caretaker of the unit. She wants to carry all our heavy bags but all of us disagree. The guards too really did there job. i can recommend this hotel to anyone.thanks to expedia.
2017 年 12 月入住 1 晚
jo 于 2018年05月4日 的回复
Hi Che, Thank you for your review. We value it.