大堂

喜達爾拉皮茲會議中心希爾頓逸林酒店的評價

4 out of 5
喜達爾拉皮茲會議中心希爾頓逸林酒店
350 First Avenue NE, Cedar Rapids, IA

評價

8.6

優異

10 分評分,優異;1002 則評價中有 527 則" "
8 分評分,不錯;1002 則評價中有 287 則" "
6 分評分,一般;1002 則評價中有 110 則" "
4 分評分,欠佳;1002 則評價中有 43 則" "
2 分評分,很差;1002 則評價中有 35 則" "

9.2/10 

整潔度

9.0/10 

職員與服務

8.0/10 

設施服務

9.0/10 

住宿狀況

8.8/10 

環保程度

評價

10/10 優異

Chou

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 2 晚
Tristan - GM 於 2023年9月16日的回應
Greetings Chou -Thank you for the perfect 10/10 review! We're thrilled to hear that you had an excellent stay with us. Your satisfaction is our top priority, and we hope to welcome you back soon for another fantastic experience.With care,

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
very nice hotel, I have a good experience here!!
於 2018 年 12 月住了 1 晚

10/10 優異

Wei-Cheng

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2017 年 9 月住了 1 晚

8/10 不錯

WEN-HSIU

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
附近火車太吵,每天半夜兩三點還鳴笛一段時間,每晚至少被火車鳴笛聲吵醒一次,簡直精神虐待
於 2017 年 7 月住了 1 晚

6/10 一般

Shang-fang (Michigan)

讚好:整潔度
不滿:職員與服務和客房舒適度
No shampoo in my room for two days
I used up the shampoo in the first day, and didn't have any shampoo supplied in the following two days! It's impossible that they forgot it for two times. I called the house keeping, and they gave me the shampoo which was different from the previous one and looked cheap. It's fine for me if this is the only shampoo they have left. Probably they have a shortage of shampoo? They could tell me if this is the case. I just hope that I was treated equally with other customers. Also, I went to their restaurant on the Thanksgiving day. I said I didn't have a reservation, and they told me I can seat by myself. They probably referred to a specific area, but I didn't get it at that time. I found a table nearby. There was no menu and no one serve me for a while. Then someone came to told me that this table was reserved, so I have to take a seat in another area. However, nobody took that table until I left at around 2 pm. I understand that maybe they really had rules for the reserved table. However, why didn't they tell me immediately? And why can't I sit there since there were so many tables which were pretty much the same and I paid the same for my meal as others did? I just want to know why. I had great experience for my previous stay in this hotel as it's actually new and spacious, but I am really confused this time!

10/10 優異

Bryan

讚好:整潔度、職員與服務和住宿狀況
Easy
於 2024 年 5 月住了 1 晚
Tristan - GM 於 2024年5月19日的回應
Greetings Bryan -We sincerely appreciate you taking the time to rate your recent stay with us. We're thrilled to see that you found your experience to be "easy" and that you had a positive impression of our hotel.Ensuring a seamless and hassle-free experience for our guests is one of our top priorities, and we're delighted that we succeeded in providing that for you.If you have any further feedback or if there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.We look forward to welcoming you back for another "easy" and pleasant stay soon!With care,

10/10 優異

Andrew

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Wonderful staff!
於 2024 年 5 月住了 1 晚
Tristan - GM 於 2024年5月15日的回應
Greetings Andrew -Thank you so much for taking the time to leave such a glowing review of your recent stay with us! We are thrilled to hear that you found our staff to be wonderful.Providing exceptional service to our guests is our top priority, and it's always gratifying to receive such positive feedback. I will be sure to share your kind words with our team, as I know they will be delighted to hear that their efforts made a positive impact on your stay.We truly appreciate your patronage and hope to have the pleasure of welcoming you back for another fantastic stay in the future!With care,

8/10 不錯

ARDEN

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚
Tristan - GM 於 2024年5月14日的回應
Greetings ARDEN -Thank you for taking the time to rate your recent stay at DoubleTree Cedar Rapids. We appreciate your feedback and are glad to see that you had a positive experience overall.If you have any specific feedback or suggestions for us to further enhance your experience in the future, please feel free to share. We strive to continually improve and provide excellent service to all our guests.We hope to have the opportunity to welcome you back for another memorable stay soon.With care,

8/10 不錯

Anna Marie

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The property was nice and clean. The staff friendly and helpful. However, for the price of the room: there wasn't free parking, and there wasn't free breakfast. The breakfast part was particularly frustrating as for what they offered(buffet)-and the price.
於 2024 年 5 月住了 1 晚
Tristan - GM 於 2024年5月13日的回應
Greetings Marie -Thank you for taking the time to share your feedback about your recent stay at our hotel. We are pleased to hear that you found our property to be nice and clean, and that our staff provided friendly and helpful service.We understand your concerns regarding the lack of complimentary parking and breakfast options. Please accept our apologies for any inconvenience this may have caused. We continuously evaluate our offerings to ensure they align with the needs and expectations of our guests, and your feedback will certainly be taken into consideration as we strive to enhance our guest experience.We appreciate your valuable input, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future.If you have any further feedback or if there is anything else we can assist you with, please feel free to reach out to us.With care,

4/10 欠佳

Carrie

家人同遊
讚好:整潔度
不滿:設施服務和住宿狀況
Rooms were fitted with queen headboards but only had lumpy full sized beds. Pillows were flat and terrible. Could hear and feel every time the elevator went up or down. 2 star quality hotel for $400. Very disappointed.
於 2024 年 5 月住了 1 晚
Tristan - GM 於 2024年5月12日的回應
Greetings Carrie -Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologize for any inconvenience or disappointment you experienced during your time with us.Your comments regarding the discrepancy between the headboards and bed sizes, as well as the quality of the pillows, are concerning, and we regret that we did not meet your expectations in these areas. Additionally, we apologize for the disturbance caused by the elevator noise, as we understand the importance of a peaceful stay for our guests.We truly value your feedback as it helps us identify areas for improvement, and we would like to invite you to connect with me directly to discuss your experience further. Your satisfaction is important to us, and we would appreciate the opportunity to address your concerns and make things right.Please feel free to reach out to me anytime, and I will be more than happy to assist you personally.Once again, we apologize for any shortcomings during your stay, and we hope to have the opportunity to regain your trust in the future.With care,

10/10 優異

Bobbi

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Convenient location.
於 2024 年 5 月住了 1 晚
Tristan - GM 於 2024年5月7日的回應
Greetings Bobbi -Thank you for sharing your experience and giving us a stellar 5-star rating! We are thrilled to hear that you found our hotel's location convenient for your needs.Your satisfaction is our top priority, and we are delighted that our location met your expectations. Should you require any assistance or have any further feedback, please don't hesitate to reach out.We look forward to welcoming you back for another enjoyable stay in the future!With care,

10/10 優異

Luann

於 2024 年 4 月住了 2 晚
Tristan - GM 於 2024年5月21日的回應
Greetings Luann -Thank you for taking the time to rate your recent stay with us a perfect 5 out of 5! We are thrilled to know that you had a wonderful experience.Your satisfaction is our top priority, and we are delighted to have met your expectations. If there is anything specific you enjoyed or if you have any feedback for us, we would love to hear from you.We look forward to welcoming you back for another excellent stay in the future!With care,

10/10 優異

Thomas (Iowa City)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Best place to stay in downtown Cedar Rapids. Parking across the street. Attached to conveocenter and walkable to theatres and good dining.
於 2024 年 1 月住了 1 晚
Tristan - GM 於 2024年4月22日的回應
Greetings Thomas -Thank you so much for your glowing review and perfect rating! We're thrilled to hear that you found our hotel to be the best place to stay in downtown Cedar Rapids. It's fantastic to know that our convenient location, with parking across the street and attached to the convention center, suited your needs perfectly. We're glad you enjoyed being within walking distance of theaters and excellent dining options. We appreciate your recommendation and look forward to welcoming you back for another exceptional stay!With care,

8/10 不錯

Barbara

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Secured parking area. Easy access to Hotel from parking garage. Helpful staff!
於 2024 年 4 月住了 1 晚
Tristan - GM 於 2024年4月22日的回應
Greetings Barbara -Thank you so much for taking the time to share your experience following your recent stay at our hotel. We're thrilled to hear that you found our secured parking area convenient and that you appreciated the easy access from the parking garage to the hotel.We're also delighted that our staff were able to assist you during your stay. Providing excellent service is one of our top priorities, and we're glad to hear that our team members were able to make your visit more enjoyable.Your feedback means a lot to us, and we truly appreciate your positive comments. We hope to have the pleasure of welcoming you back for another great stay in the future. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.With care,

10/10 優異

Jerra

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice stay
於 2024 年 4 月住了 1 晚
Tristan - GM 於 2024年4月8日的回應
Greetings Jerra -Thank you for rating your experience with us as a perfect 5 out of 5! Your feedback is greatly appreciated and serves as encouragement to our team to continue delivering exceptional service.We're delighted to hear that you had a fantastic stay with us. If there's anything specific you particularly enjoyed or if you have any suggestions for how we can further improve, please don't hesitate to let us know.We hope to have the pleasure of welcoming you back to our hotel soon for another outstanding stay.With care,

6/10 一般

Vijay

讚好:職員與服務
Great location downtown, but a railway track runs by the hotel. Recommend ear plugs as the trains are loud at the middle of the night and the heater in the room is loud as well Rooms need upgrading
於 2024 年 3 月住了 1 晚
Tristan - GM 於 2024年3月25日的回應
Greetings Vijay -Thank you for taking to share feedback on your recent stay with us at the DoubleTree Cedar Rapids! I am so glad you were able to enjoy our downtown location which allows guests to utilize the best of CR! I am so sorry that you were impacted by the train system. The rail system is a vital part of the local economy and the noise you heard is quite literally the sound of the economic engine here in Cedar Rapids. I am excited to share that we do provide ear plugs in the room but also that they are currently installing crossing gates that will negate the need for the train to blow its whistle. I am even more excited to share that we will be starting on room upgrades this coming winter. I hope that you are able to come back and experience the improvements first hand! We appreciate you, your business and your feedback!With care,

10/10 優異

Wolfgang

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Love the warm cookies!
於 2024 年 3 月住了 1 晚
Tristan - GM 於 2024年3月21日的回應
Greetings Wolfgang -Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that you enjoyed the warm cookies during your stay! Our team takes great pride in providing our guests with exceptional experiences, and it's wonderful to know that this small touch added to your overall enjoyment.We hope to have the pleasure of welcoming you back for another memorable stay in the near future.With care,

8/10 不錯

Crystal

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The bed wasn’t the greatest but I still slept.
於 2024 年 3 月住了 1 晚
Tristan - GM 於 2024年3月18日的回應
Greetings Crystal -Thank you for sharing your experience with us. We appreciate your feedback and are glad to hear that you were still able to get some rest during your stay.We apologize if the bed did not meet your expectations, as we strive to provide comfortable accommodations for all our guests. Your feedback is valuable to us, and we will certainly look into ways to improve the comfort of our beds for future stays.We hope to have the opportunity to welcome you back and provide you with an even better experience.With care,

6/10 一般

Amanda

於 2024 年 2 月住了 1 晚
Tristan - GM 於 2024年3月21日的回應
Greetings Amanda -Thank you for taking the time to share your feedback with us. We appreciate your rating and are sorry to see that your experience did not meet your expectations.We would love to hear more about your stay and any areas where we can improve. Please feel free to reach out to us directly to discuss your concerns further.We value your feedback and hope to have the opportunity to welcome you back for a better experience in the future.With care,

10/10 優異

jeanine

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 1 晚
Tristan - GM 於 2024年2月9日的回應
Greetings jeanine -Thank you very much for taking the time to rate our hotel with an excellent score! We are delighted to hear that you had a positive experience during your stay with us.Your feedback is valuable to us, and we appreciate your support. If you have any specific comments or suggestions that could further enhance our services, please feel free to share them with us. We are committed to continually improving our offerings to ensure that each guest has a memorable stay.We hope to have the pleasure of welcoming you back to our hotel in the future.With care,

10/10 優異

Justin

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 1 晚
Tiffany B 於 2024年2月5日的回應
Good day Justin. Thank you for taking the time to rate our hotel with a perfect 10. We're thrilled to see that we've provided a fantastic experience. Your positive feedback is very much appreciated and motivates to continue creating memorable moments for all of our guests. If you would like to share any specific details that brought you to this 10/10 rating, we would love to hear them. We truly hope we can welcome you again in the near future. Best regards,

10/10 優異

Sarah

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Our initial welcome was rushed as the staff was very busy and seemed stressed. Later in the evening, the staff went above and beyond.
於 2024 年 2 月住了 1 晚
Tiffany B 於 2024年2月5日的回應
Greetings Sarah, Thank you for taking the time to compose this honest and positive review. I am pleased to hear, after the hustle and bustle of the initial check-in rush, the staff was able to present the world class hospitality we strive to achieve everyday. Its is truly our pleasure to host you, and if you would like to share specific details on how the staff went above and beyond, we would love to hear more about that experience. I hope we are able to have you back as our guest in the near future. Best,

10/10 優異

Jamie

家人同遊
Very helpful and kind staff! Everything was nice and clean! Loved the short walk over to the Alliant Powerhouse!
於 2024 年 2 月住了 1 晚
Tiffany B 於 2024年2月5日的回應
Hello Jamie, Thank you for taking the time to share your experience with us. I was very glad to hear you enjoyed your time at the property. Positive feedback truly encourages the staff to continue doing their very best. We hope to welcome you again for another event in the near future. Best regards,

10/10 優異

Jill

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great stay. Thank you.
於 2024 年 1 月住了 1 晚
Tristan - GM 於 2024年1月30日的回應
Greetings Jill -Thank you for choosing to stay with us and for taking the time to share your feedback. We are delighted to hear that you had a great stay with us. Your kind words mean a lot to our team, and we appreciate your acknowledgment.It was our pleasure to host you, and we're thrilled that you had a positive experience. If there's anything specific that made your stay exceptional or if there are any suggestions you'd like to share, please feel free to let us know. We're always looking for ways to improve and exceed our guests' expectations.We look forward to the opportunity to welcome you back for another excellent stay in the future.With care,

10/10 優異

Karyn

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Beautiful, clean and restaurant/bar onsite!!
於 2024 年 1 月住了 2 晚
Tristan - GM 於 2024年1月23日的回應
Greetings Karyn -Thank you for taking the time to share your feedback and for awarding us with an excellent rating! We're delighted to hear about your positive experience.It's wonderful to know that you found our hotel beautiful and clean. We take great pride in maintaining a welcoming and pristine environment for our guests, and your acknowledgment is truly appreciated.We're also thrilled that you enjoyed having our onsite restaurant and bar. Providing convenient dining options is important to us, and we're glad it added to the overall enjoyment of your stay.Thank you once again for your kind words, and we look forward to welcoming you back for another excellent experience in the future. If there's anything specific you'd like to share or if you have any suggestions for how we can make your next stay even better, please feel free to let us knowWith care,

10/10 優異

Arkajia

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Good start for the new year. Just had to call a few times for towels.
於 2023 年 12 月住了 3 晚
Tristan - GM 於 2024年1月21日的回應
Greetings Arkajia -Thank you for taking the time to share your positive experience and for choosing our hotel to start the new year! We're thrilled to receive your excellent rating and appreciate your feedback.I apologize for any inconvenience you experienced in having to call for towels. Providing prompt and efficient service is important to us, and we appreciate your understanding. Your feedback helps us identify areas for improvement, and we will address this matter to ensure a seamless experience for our guests in the future.We're delighted that you chose to spend the start of the new year with us, and we hope to welcome you back for more memorable experiences. If there's anything specific you would like to share or if there are ways we can enhance your future stays, please feel free to let us know.Wishing you a wonderful year ahead, and we look forward to hosting you again soon!With care,

10/10 優異

BARRY

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Tristan - GM 於 2024年1月15日的回應
Greetings BARRY -Thank you so much for taking the time to rate our hotel with a perfect score of 10 out of 10! We are delighted to hear that you had a fantastic experience during your stay with us. Your positive feedback is greatly appreciated, and it motivates us to continue providing excellent service to all our guests.If you have any specific comments or suggestions you'd like to share, we would love to hear more about what made your stay memorable. Your insights are valuable to us as we strive to enhance our guests' experiences.We hope to have the pleasure of welcoming you back in the future. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know.With care,

10/10 優異

Michael

讚好:住宿狀況
I will stay there again.
於 2024 年 1 月住了 1 晚
Tristan - GM 於 2024年1月8日的回應
Greetings Michael -Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had an excellent experience during your stay at our hotel. It is always our goal to provide a comfortable and memorable experience for our guests, and we are delighted to know that we succeeded in making your stay enjoyable.We appreciate your kind words and are especially pleased to hear that you would choose to stay with us again. Our team works hard to create a welcoming and pleasant atmosphere, and it's gratifying to see that reflected in your positive review.We look forward to welcoming you back on your next visit. If there's anything specific you loved about your stay or any areas where we can further improve, please feel free to let us know. Your feedback is invaluable to us as we strive to exceed the expectations of our guests.Once again, thank you for choosing our hotel, and we can't wait to have the pleasure of hosting you again in the future!With care,

10/10 優異

Wishni

於 2023 年 12 月住了 1 晚
Tristan - GM 於 2024年1月26日的回應
Greetings Wishni -Thank you so much for taking the time to rate our hotel as "Excellent." We are thrilled to hear that you had a positive experience during your stay. Your satisfaction is our top priority, and we're delighted that we met your expectations.If you have any specific feedback or comments you'd like to share about your stay, we'd love to hear them. Your input is valuable to us as we continuously strive to enhance our services and provide the best possible experience for our guests.We look forward to welcoming you back on your next visit.With care,

6/10 一般

Robin (Avilla)

商務旅客
讚好:整潔度、職員與服務和設施服務
Too much walking to get around hotel
於 2024 年 1 月住了 1 晚
Tristan - GM 於 2024年2月2日的回應
Greetings Robin -Thank you for taking the time to share your feedback with us. We appreciate your honest review and would like to apologize for any inconvenience you experienced during your stay.We understand that the layout of our hotel may have presented challenges in terms of walking distances, and we sincerely apologize for any inconvenience caused. Guest comfort is our top priority, and we are constantly looking for ways to improve the overall experience.Your comments are invaluable to us, and we will certainly take them into consideration as we evaluate ways to enhance our guests' convenience and satisfaction. If there are specific areas or suggestions you would like to share with us to help us improve, we would be grateful for your insights.We hope to have the opportunity to welcome you back in the future and provide an improved experience that meets and exceeds your expectations.With care,

10/10 優異

Paul

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Tristan - GM 於 2024年1月8日的回應
Greetings Paul -Thank you for taking the time to rate your experience with us as excellent. We greatly appreciate your positive feedback, and we're thrilled to know that you had a fantastic stay at our hotel.If you have any specific highlights or if there's anything you particularly enjoyed about your time with us, we would love to hear more about it. Your insights can help us continue to provide exceptional service and ensure that future guests have a similarly enjoyable experience.Once again, thank you for choosing our hotel, and we hope to have the pleasure of hosting you again in the future.With care,

10/10 優異

Wolfgang

讚好:整潔度、職員與服務和住宿狀況
Great place to stay when attending a concert within their faciity! No coats needed! Parking across the street with in/out privileges. Very clean, beautiful restaurant overlooking Cedar Rapids. Most enjoyable stay.
於 2023 年 12 月住了 1 晚
Tristan - GM 於 2023年12月29日的回應
Greetings Wolfgang -Thank you so much for taking the time to share your delightful experience with us! We are thrilled to learn that you had a fantastic stay and found our hotel to be a great place, especially when attending a concert within our facility.We're glad to hear that our convenient parking across the street with in/out privileges added to the ease of your stay, allowing you to fully enjoy the concert without any hassles. It's also wonderful to know that you appreciated the cleanliness of our facilities and enjoyed the beautiful restaurant overlooking Cedar Rapids.Your kind words mean the world to us, and we're delighted to have contributed to making your stay most enjoyable. We hope to have the pleasure of welcoming you back for another memorable experience, whether it's for another concert or any other occasion.Thank you for choosing our hotel, and we look forward to hosting you again in the future.With care,

6/10 一般

DaNell

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
False representation of room but paid jthe price
After calling to get the $50.00+ cheaper rate they wouldn't give it to me becausevit didnt say the exact words of roll in shower. After getting there my room was a handicapped accessed room but i did NOT have a roll in shower thatvi payed all this extre money for
於 2023 年 12 月住了 1 晚
Tristan - GM 於 2023年12月19日的回應
Greetings DaNeil -Let me start by thanking you for selecting our property. Next, I want to turn to an apology! We want every guest to receive what they wanted when booking. Let me be clear, we do not charge anything extra for accessible rooms. We have different types of accessible options and I am so sorry we were not able to accommodate the need for a roll in shower option. I invite you to reach out to me directly so I can make this situation right and start to renew your faith in our hotel and the DoubleTree brand! I hope to have you back again soon as our guest!With care,

2/10 很差

Katie

於 2023 年 12 月住了 2 晚
Tristan - GM 於 2023年12月19日的回應
Greetings Katie -I am so sorry to see that we did not live up to expectations on your resent visit with us. I invite you to connect with me, directly, so I can better understand the opportunities during your stay and make it right. We want all guests to have a great stay as that is what our success, and culture, are built on.I hope we have the opportunity to have you as our guest again soon and I look forward to connecting!With care,

4/10 欠佳

Troy

商務旅客
讚好:職員與服務
不滿:整潔度和住宿狀況
於 2023 年 12 月住了 1 晚
Tristan - GM 於 2023年12月18日的回應
Greetings Troy -Let me start by saying thank you for choosing to stay at the DoubleTree Cedar Rapids! I am sorry to see your experience did not mirror up with expectations. At Hilton, we know it matters where you stay, and we want every stay to meet and exceed expectations. I invite you to connect with me , directly, at any time so I may better understand where we feel short and ensure we have a plan in place to prevent it from happening to you, or anyone else, again! I also would welcome the opportunity to make it right.Hoping we can have the privilege of having you as our guest again in the future and wishing the happiest of holiday seasons!With care,

10/10 優異

Timothy

於 2023 年 12 月住了 1 晚
Tristan - GM 於 2023年12月11日的回應
Greetings Timothy -Thank you for the perfect 10/10 rating! We're delighted to know you had a fantastic experience. If you have any comments or suggestions to share, we'd love to hear them. Looking forward to welcoming you back!With care,

10/10 優異

Randall

於 2023 年 12 月住了 1 晚
Tristan - GM 於 2023年12月11日的回應
Greetings Randall -Thank you so much for taking the time to share your feedback and for giving us an excellent rating! We are delighted to hear that you enjoyed your stay with us.Our team works hard to provide exceptional service and create a comfortable and enjoyable experience for our guests, and it's always rewarding to receive positive reviews.If you have any specific comments or suggestions that you'd like to share with us, we would love to hear them. Your input is invaluable as we continuously strive to enhance our services and exceed our guests' expectations.Once again, thank you for choosing to stay with us. We look forward to welcoming you back in the future!With care,

10/10 優異

JEFFREY (Cedar Falls)

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great staff and close to everything.
於 2023 年 12 月住了 1 晚
Tristan - GM 於 2023年12月11日的回應
Greetings JEFFERY -Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you found our staff to be great and that our location was convenient for your needs.Our team takes great pride in providing excellent service, and it's truly rewarding to know that our efforts have made a positive impact on your stay. We're also pleased to hear that our location worked well for you, making it easy to access nearby attractions.If you have any additional feedback or suggestions, we would love to hear them as we are always looking for ways to improve and enhance our guests' experiences.We appreciate your choice to stay with us and look forward to welcoming you back in the future. If there's anything more we can do to make your next stay even better, please don't hesitate to let us know.With care,

2/10 很差

Jennifer

於 2023 年 12 月住了 1 晚
Tristan - GM 於 2024年1月31日的回應
Greetings Jennifer -I am so sorry to see that your stay did not mirror expectations. We want to deliver on our promise during every stay. I would appreciate if you could reach out to me with further details on where we feel short so we can both make it right and ensure we alter our operation to ensure fail safes to prevent it from happening again.zI hope to hear from you soon and I hope we are able to have you back as our guest again in the future!With care,

8/10 不錯

Marc

於 2023 年 11 月住了 1 晚
Tristan - GM 於 2023年12月5日的回應
Greetings Marc -Thank you for taking the time to share your feedback and for giving us an 8 out of 10 rating. We appreciate your choice in staying with us and are pleased to hear that you had an overall positive experience.While we're delighted with your rating, we would love to learn more about your specific thoughts on your stay. Your insights are valuable to us, and any additional comments you can provide will help us identify areas for improvement or areas where we excelled.We are committed to delivering exceptional service, and your feedback is instrumental in achieving that goal. If you have a moment to share more details about your stay, please feel free to reach out. Alternatively, if there's anything specific that stood out to you, we'd love to hear about it.Thank you once again for choosing our hotel. We look forward to the opportunity to host you again and provide an even better experience.With care,

10/10 優異

Wendy

於 2023 年 12 月住了 1 晚
Tristan - GM 於 2023年12月5日的回應
Greetings Wendy -Thank you so much for taking the time to leave us an excellent rating! We are thrilled to hear that you had a wonderful experience during your stay at our hotel. Your positive feedback means a lot to us, and we are delighted that we could meet your expectations.If you have any specific comments or suggestions you'd like to share, please feel free to reach out. We always value the opinions of our guests, and your input can help us continue to provide exceptional service.We hope to have the pleasure of welcoming you back to our hotel in the future. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Thank you once again for choosing our hotel, and we look forward to serving you again soon!With care,

8/10 不錯

Joseph

於 2023 年 12 月住了 1 晚
Tristan - GM 於 2023年12月29日的回應
Greetings Joseph -Thank you for taking the time to share your feedback and for choosing to stay with us. We appreciate your rating and would love to hear more about your experience to better understand how we can further enhance our services.If there are specific aspects of your stay that you think we can improve upon or if there are any areas that fell short of your expectations, please feel free to share your insights. Guest feedback is incredibly valuable to us, and we are committed to continuously improving to provide the best possible experience for our guests.We hope to have the opportunity to welcome you back in the future and exceed your expectations. If there's anything we can do to make your next stay even better, please do not hesitate to let us know.With care,

10/10 優異

Lynda

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 11 月住了 1 晚
Tristan - GM 於 2023年11月28日的回應
Greetings Lynda -Thank you so much for taking the time to rate our hotel with a perfect score of 5 out of 5! We are delighted to hear that you had a positive experience during your stay with us.Our team works hard to provide exceptional service and create a comfortable environment for our guests, and it's incredibly rewarding to know that we met your expectations.If you ever have any specific feedback or suggestions for improvement, please don't hesitate to reach out. We value your input and are always looking for ways to enhance our guests' experiences.We appreciate your choice to stay with us and look forward to welcoming you back in the future!With care,

10/10 優異

Daina

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚
Tristan - GM 於 2023年11月15日的回應
Greetings Daina -Thank you for taking the time to leave a positive review for the DoubleTree Cedar Rapids. We truly appreciate your excellent rating and are delighted to hear that you had a wonderful experience during your stay with us.Your feedback is invaluable to us, and we're pleased to know that you found our hotel to meet your expectations. If there are specific aspects of your stay that stood out to you or if there's anything you particularly enjoyed, we'd love to hear more about it.At DoubleTree, we are committed to providing exceptional service, and your feedback motivates us to continue delivering memorable experiences for our guests.We look forward to the opportunity of welcoming you back in the future. If there's anything we can do to make your next stay even more enjoyable, please feel free to share your thoughts with us.Once again, thank you for choosing the DoubleTree Cedar Rapids]. We appreciate your support and hope to have the pleasure of hosting you again soon!With care,

10/10 優異

scott

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We attended a concert at the Paramount Theatre. The hotel is close to the venue and places to eat. A thumbs up. 👍
於 2023 年 11 月住了 1 晚
Tristan - GM 於 2023年11月13日的回應
Greetings scott -Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed your stay at our hotel and that our proximity to the Paramount Theatre and nearby dining options added to the convenience of your visit.It's fantastic to receive a thumbs up from you! We strive to provide a comfortable and convenient experience for our guests, and we're delighted to know that we hit the mark during your stay.Should your plans bring you back to the area, we would be honored to host you again. Also, perhaps on your next visit, you can head on up to 350_First, our top of the city, dining venue for great pre, or after, show food and beverage. Please don't hesitate to reach out if there's anything specific you enjoyed or if there's anything we can do to make your next stay even more memorable.Safe travels, and we look forward to welcoming you back! With care,

10/10 優異

Daniel

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 11 月住了 1 晚
Tristan - GM 於 2023年11月14日的回應
Greetings Daniel -Thank you so much for taking the time to rate us excellent! We truly appreciate your positive feedback and are delighted that you had a wonderful experience at our hotel.If there are any specific aspects of your stay that stood out to you or if you have any suggestions for improvement, we would love to hear more. Your insights are invaluable as we strive to provide the best possible experience for our guests.We hope to have the pleasure of welcoming you back in the future. If there's anything we can do to make your next stay even more enjoyable, please feel free to let us know.With care,

10/10 優異

Charles

伴侶同遊
Comfortable
於 2023 年 11 月住了 1 晚
Tristan - GM 於 2023年11月13日的回應
Greetings Charles -Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you found your stay at our hotel comfortable. Ensuring our guests' comfort is our top priority, and it's always rewarding to know that we've met your expectations.We appreciate your kind words and the 5-star rating. If there's anything specific that stood out to you during your stay or if you have any suggestions for how we can make your next visit even more enjoyable, please feel free to share. We're always looking for ways to enhance our guests' experiences.We hope to have the pleasure of welcoming you back to our hotel in the future. Safe travels!With care,

10/10 優異

Andrea

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Mandi was so helpful during the check in process and the room was very spacious/clean.
於 2023 年 11 月住了 1 晚
Tiffany B 於 2023年11月6日的回應
Thank you for taking the time to let us know how we're doing. I appreciate the positive feedback. Please come visit us again soon. Tiffany

8/10 不錯

Margaret (Oakwood Hills)

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I first walked up to the check in desk. The woman barely looked up...barley whispered you need to get in the other line turned around and walked away. No smile...no hello...no have a great stay... ridiculously unimpressive first impression.
於 2023 年 11 月住了 1 晚
Tiffany B 於 2023年11月6日的回應
Thank you for the feedback, I apologize for lack of warmth in your welcome to the property, I appreciate you taking the time to let us know how/where we fell short. I will continue to work on this with the staff. I hope you're able to visit us again soon. Tiffany

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great stay, except for the train
The staff was super friendly! The hotel was very clean, modern, and comfortable and we were within walking distance of everything we needed. The only bad thing about this hotel was the train that went right by it and blared it’s horn in the middle of the night and early morning. If you don’t mind potentially getting woken up throughout the night, this is a great hotel.
於 2023 年 11 月住了 1 晚
Tiffany B 於 2023年11月6日的回應
Thank you for the feedback. WE appreciate your response. We hope you will visit us again soon. Tiffany