Chacchoben Ruins

Overall cleanliness was great! Food left some to be desired. Staff was friendly

We stayed at Grand Fiesta Americana Coral Beach Cancun for a week. Overall, the location is good, but the resort itself fell short of expectations. There were very few activities offered, and the service didn’t feel like a 5-star experience—more like a 3-star at best. During our stay, even when the resort wasn’t busy, staff often seemed hard to find when we needed assistance. The breakfast and dinner buffets were quite basic and smaller compared to other resorts we’ve stayed at. We visited the Riviera Maya about two years ago, and the food there was noticeably better. Overall, the experience was okay, but not exceptional. I’d rate it 3 out of 5.

Everything was perfect! The room was clean and comfortable, and the staff were friendly, welcoming, and attentive throughout our stay. The pool area was amazing, the pool was very enjoyable, and the poolside seating was extremely comfortable. We especially loved the pool activities like bingo and exercise sessions; they were really fun and well organized. Ludin was a very nice and funny guy who did an excellent job with the entertainment and made the activities even more enjoyable. The only small recommendation we would give to the resort staff is to consider placing coffee creamers in the rooms, so guests can make coffee easily without needing to go downstairs or ask for them. Other than that, everything was perfect and truly met and even exceeded our expectations. We had a wonderful stay and would highly recommend this resort.