The staff was very friendly and helpful. The room, overall, seemed to be clean. However, there was hair in the bath tub and spider webs with spiders around the back of the commode. We were exhausted from traveling 14 hours and rather than reporting it, I took care of it myself. Otherwise, the room was okay but not worth what we paid for. We stayed in a Drury Suites the night before, the room was SO much nicer and was the same price.