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長沙凱賓斯基酒店的評價

5 out of 5
長沙凱賓斯基酒店
韶山中路 419 號, 雨花區, 長沙市, 湖南省

評價

9.2

卓越

10 分評分，優異；35 則評價中有 23 則" "
8 分評分，不錯；35 則評價中有 9 則" "
6 分評分，一般；35 則評價中有 2 則" "
4 分評分，欠佳；35 則評價中有 1 則" "
2 分評分，很差；35 則評價中有 0 則" "

9.4/10 

整潔度

9.4/10 

職員與服務

8.0/10 

設施服務

9.2/10 

住宿狀況

評價

8/10 不錯

WEN SHU

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚
Candy 於 2023年11月21日的回應
尊敬的客人，感谢您入住长沙顺天凯宾斯基酒店。我们品牌承诺为宾客带去奢华体验，您的满意对我们非常重要，我们也竭力让每一位客人在我们酒店拥有舒心、愉悦的体验。期待您的再次光临。

10/10 優異

Lida

於 2022 年 6 月住了 2 晚

10/10 優異

Hoi Ming

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
客房/酒店整潔
於 2019 年 5 月住了 1 晚
ZOEY 於 2019年7月26日的回應
尊敬的客人，感谢您近期选择入住长沙顺天凯宾斯基酒店。希望我们将高科技与奢华感完美交融的环境和无与伦比的服务，让您在离开之后仍留有久久难忘的美妙回忆。再次感谢您入住，期待能很快再次见到您。

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
总体来说很不错，房间比较干净，位置离中心区略远，但是离火车南站比较近，但是早餐价格太贵了。
於 2019 年 3 月住了 2 晚
Zoey 於 2019年5月5日的回應
尊敬的客人，感谢您入住长沙顺天凯宾斯基酒店，很荣幸得到您的赞许。我们品牌致力于以细致、贴心的服务带给客人奢华的入住体验。承袭德国精工的房间，将高科技与奢华感巧妙融合。酒店位于最具活力的雨花亭商圈，到达各个交通枢纽都非常方便，前厅部同事将很乐意为您提供出行建议。您对早餐价格的反馈我们已经收到，我们将会在不断提升服务品质的同时认真考虑您的反馈。期待您的再次光临。

10/10 優異

JIN

讚好：整潔度、職員與服務和客房舒適度
酒店位置优越，周边有大型购物商场。酒店设施一般，前台服务较热情。总体性价比可以。
於 2018 年 11 月住了 1 晚
Zoey 於 2019年5月5日的回應
尊敬的客人，感谢您入住长沙顺天凯宾斯基酒店，很荣幸得到您的赞许。我们品牌致力于以细致、贴心的服务带给客人奢华的入住体验。承袭德国精工的房间，将高科技与奢华感巧妙融合。酒店位于最具活力的雨花亭商圈，到达各个交通枢纽都非常方便，前厅部同事将很乐意为您提供出行建议。欢迎您的再次光临！

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 9 月住了 2 晚
Zoey 於 2018年9月27日的回應
Dear guest, Thank you for choosing Kempinski Hotel Changsha. As the oldest European luxury hotel brand, Kempinski Hotel is delighted to be known as the European hotel in Changsha, where our warm and caring people deliver the finest tailored services. Thank you again for choosing us and we are looking forward to welcoming you back soon.

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

10/10 優異

YI-FAN

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
高住宿品質的飯店
床非常舒適，有睡眠問題的我都睡得很安穩，早餐豐盛且好吃，非常推薦的飯店

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

10/10 優異

MEI HSIN

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

8/10 不錯

Tat Shing (香港)

讚好：整潔度、職員與服務和客房舒適度
酒店沒有房間提供冷氣，要開窗利用室外氣溫另房間氣溫下降。

10/10 優異

STEPHEN (HUNTINGTON)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great hotel Dorothy the manager super helpful speaks English and Chinese perfect.All of the staff were very helpful.The buffet breakfast incredible.The buffet weekend lunch or dinner highly recommend.Housekeeping always kept the room neat and clean daily.Great local food around the neighborhood.
於 2024 年 3 月住了 3 晚

10/10 優異

Ling

Candy 於 2024年3月24日的回應
Dear guest, Thank you for your recent stay at Kempinski Hotel Changsha, I hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. We are very much looking forward to welcoming you back during your next trip in Changsha!

6/10 一般

Yutang

於 2020 年 9 月住了 2 晚
电子商务经理 於 2020年10月13日的回應
您好，感谢您选择入住长沙顺天凯宾斯基酒店，并花费时间撰写评论。如果您能更清楚地告知入住期间的体验，将有利于酒店更加完美地为您提供服务。期待您的再次光临！

6/10 一般

Yutang

於 2020 年 9 月住了 1 晚
电子商务经理 於 2020年10月13日的回應
您好，感谢您选择入住长沙顺天凯宾斯基酒店，并花费时间撰写评论。如果您能更清楚地告知入住期间的体验，将有利于酒店更加完美地为您提供服务。期待您的再次光临！

8/10 不錯

Yves

讚好：整潔度、住宿狀況和客房舒適度
Komfortables und sauberes Hotel
Wir blieben zwei Nächte in einer Executive Suite im Kempinski Changsha. Die Lage ist etwas abseits des Zentrums im Süden, aber immer noch gut. Es gibt einen Walmart und einige gute Restaurants in Gehdistanz. Gutes Frühstücksbuffet, sauber, Einrichtung im guten Zustand. Teilweise ist es etwas schwierig, mit den Angestellten in Englisch zu kommunizieren, aber der General Manager steht zur Verfügung und nimmt Wünsche auf. Personal ist ausreichend vorhanden, jedoch ist der Trainingsstand nicht bei allen top. Restaurants im Hotel und In-Room-Dining sind nicht empfehlenswert. Insgesamt hatten wir aber einen guten Aufenthalt und würden das Hotel empfehlen.
於 2020 年 1 月住了 2 晚
Guest Service Manager 於 2020年2月2日的回應
Dear Mr. Mauchle，Thank you for choosing Kempinski Hotel Changsha and sharing your experience with us. As the oldest European luxury hotel brand, Kempinski Hotel is delighted to be known as the European hotel in Changsha, where our warm and caring people deliver the finest tailored services. Your suggestions about language ability of employees are very important to us, in order to give you and other guests a better experience, we will improve ourselves constantly in these areas. Thank you again for choosing us and we are looking forward to welcoming you back soon.

10/10 優異

Sarabjit

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Definately suggested to all
Great place to stay. Will highly recommend.
於 2019 年 12 月住了 1 晚
Annie Guo 於 2019年12月16日的回應
Dear guest, Thank you for choosing Kempinski Hotel Changsha and sharing your pleasant living experience with us. As the oldest European luxury hotel brand, Kempinski Hotel is delighted to be known as the European hotel in Changsha, where our warm and caring people deliver the finest tailored services. Thank you again for choosing us and we are looking forward to welcoming you back soon.

10/10 優異

TOMOMI

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
良いです。
於 2019 年 11 月住了 5 晚
Reservation 於 2019年11月25日的回應
親愛なるゲスト、私たちのホテルの認識に感謝します、私たちはあなたの賞賛に応え続けます。 ホテルをご了承いただきありがとうございます。またお会いできることを楽しみにしております。

10/10 優異

ISSACK

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 6 月住了 4 晚
ZOEY 於 2019年7月26日的回應
Dear guest, Thank you for choosing Kempinski Hotel Changsha and sharing your pleasant living experience with us. As the oldest European luxury hotel brand, Kempinski Hotel is delighted to be known as the European hotel in Changsha, where our warm and caring people deliver the finest tailored services. Thank you again for choosing us and we are looking forward to welcoming you back soon.

10/10 優異

Tan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very happy with the front desk staff, they are very friendly and helpful
於 2019 年 6 月住了 1 晚
ZOEY 於 2019年7月26日的回應
Dear guest, Thank you for choosing Kempinski Hotel Changsha and sharing your pleasant living experience with us. As the oldest European luxury hotel brand, Kempinski Hotel is delighted to be known as the European hotel in Changsha, where our warm and caring people deliver the finest tailored services. Thank you again for choosing us and we are looking forward to welcoming you back soon.

8/10 不錯

Lukas Martin

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Pleasant Hotel for good price value
Pleasant stay for good price-value. A few restaurants within walking distance. Don't get a coffee at the lounge in the Kempinski Hotel as this is definitely overpriced. Probably the most expensive we ever had in the whole world... Also the breakfast buffet is large but the quality of food rather mediocre.
於 2019 年 5 月住了 1 晚
zoey 於 2019年5月22日的回應
Dear guest, Thank you for choosing Kempinski Hotel Changsha and sharing your experience with us. As the oldest European luxury hotel brand, Kempinski Hotel is delighted to be known as the European hotel in Changsha, where our warm and caring people deliver the finest tailored services. Your suggestions about breakfast and coffee are very important to us, in order to give you and other guests a better experience, we will improve ourselves constantly in these areas. Thank you again for choosing us and we are looking forward to welcoming you back soon.

8/10 不錯

真實旅客

商務旅客
讚好：整潔度、職員與服務和住宿狀況
トイレがウォッシュレットでなかったのが残念です。中国でも都市部の4星以上のホテルではウォッシュレットトイレが多くなっています。他はすべて満足がいき、コストパフォーマンスにも満足です。フロントのスタッフも十分、英語が通じます。
於 2019 年 3 月住了 4 晚
Zoey 於 2019年5月5日的回應
Dear guest, Thank you for choosing Kempinski Hotel Changsha and sharing your pleasant living experience with us. As the oldest European luxury hotel brand, Kempinski Hotel is delighted to be known as the European hotel in Changsha, where our warm and caring people deliver the finest tailored services. Thank you again for choosing us and we are looking forward to welcoming you back soon.

10/10 優異

Xinyi

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 8 月住了 2 晚

4/10 欠佳

真實旅客

讚好：職員與服務
不滿：住宿狀況和客房舒適度
The hotel does not match its brand name
I chose this hotel because of its brand, but I was very disappointed. The worst of all was the air conditioning. It simply did not work, and the quilt was thick. The location is quite far away from downtown. It took 15 to 20 minutes to walk to the nearest subway station, and then six stops to go to the downtown. The restaurant that served Chinese food was terrible. When I walked in at around 19:30, there was not a single guest there. Only a table with several people who looked like working at the restaurant eating there. But I must say that the ladies at the front desk and the lobby were extremely helpful. So what went wrong was the top management, not the people working there.
Kempinski Hotel Changsha 於 2018年4月8日的回應
Dear guest, Thank you for choosing Kempinski Hotel Changsha and sharing your experience with us. As the oldest European luxury hotel brand, Kempinski Hotel is delighted to be known as the European hotel in Changsha, where our warm and caring people deliver the finest tailored services. Your suggestions are very important to us, in order to give you and other guests a better experience, we will improve ourselves constantly. Thank you again for choosing us and we are looking forward to welcoming you back soon.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2017 年 8 月住了 2 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2017 年 6 月住了 1 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

10/10 優異

Scott

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great hotel
Typical of the brand. Very high quality and reasonable price

10/10 優異

TAEOH

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

8/10 不錯

Shijia (Los angelas)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
3 day stay
The hotel was OK as a 5 star. But the location rid really inconvenient

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
i loved my stay, they arranged a free update to 32 flloors. which was a great honor. we enjoyed also breakfast.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great place to stay! Recommended!
Very comfortable. The hotel design are good and details are well taken care of.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
New and Comfortable, Good Services
Hotel is great, but the restaurant does not have many chlives for local cuisines. Location is a bit far from the commercial areas and train stations and does not have underground station nearby.

10/10 優異

Emy (CA)

讚好：整潔度、職員與服務和住宿狀況
Nice hotel, staff was exceptional
We were very pleased with the hotel, especially the lobby staff. The buffet breakfast was quite nice selections and quality, except for the staff in their, some nice, but a few not too responsive, maybe language barrier. We stayed for a week, on some days, it was under staff. Next door there was a large construction project, at time's could be noisy. The room temp was centrally controlled, way too warm for comfort. We couldn't fall asleep the first night. They had to leave one window slightly opened to air out for us.

10/10 優異

David (Paris)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great stay
The Kempinski Changsha is a very good choice for the quality of the service. The staff were all very polite with a lot of attention to details. The bed room was huge with an wonderful bathroom. Breakfast with full choices between western and Asian I'll certainly stay again in this hotel any times I'm traveling to changsha