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Reviews of Holiday Inn Express & Suites Charlotte-Concord-I-85, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Charlotte-Concord-I-85, an IHG Hotel
7772 Gateway Lane NW, Concord, NC

Reviews

8.8

Excellent

Rating 10 - Excellent. 436 out of 755 reviews" "
Rating 8 - Good. 211 out of 755 reviews" "
Rating 6 - Okay. 60 out of 755 reviews" "
Rating 4 - Poor. 29 out of 755 reviews" "
Rating 2 - Terrible. 19 out of 755 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Octavio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Octavio on 20 May 2024
OctavioThank you for choosing our hotel for your recent stay. We appreciate your business and are happy that you enjoyed your stay. We hope to see you again soon.

10/10 Excellent

GF

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room has updated and modern furnishings. Good selection of items for breakfast but not the best I've seen. Very convenient location.
Stayed 1 night in May 2024
Response from asdf on 14 May 2024
GF,,Thank you for choosing our hotel for your recent stay. Ww are looking forward to your next visit.

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Check the tags
Stayed 4 nights in Apr 2024
Response from jer on 1 May 2024
JeremyThank you for choosing our hotel for your recent stay. We are pleased that you were able to score us a 4/5. WE look forward to seeing you again in the near future so that you can score us a 5/5.

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
Stayed 1 night in Apr 2024
Response from Monica on 21 Apr 2024
MonicaThank you for choosing us for your stay in the area. Thank you for the score of 5 out of 5. We hope to see you again soon.

8/10 Good

Teaka

Business traveller
Liked: Cleanliness, staff & service, amenities
Wish they had a peloton in gym. Also wish that when in the room it wasn’t so obvious to hear all the traffic in hall
Stayed 3 nights in Mar 2024
Response from teaka on 16 Mar 2024
Thank you for choosing our hotel for your recent stay in the Concord area. We thank you for your feedback and hope to host you again in the near future.

10/10 Excellent

Larry

Travelled with family
Liked: Cleanliness, amenities
Always friendly
Stayed 3 nights in Mar 2024
Response from Larry on 16 Mar 2024
Thank you for your feedback on your recent stay with us. We hop to see you again soon.

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from julia on 20 Feb 2024
Julia.Thank you for choosing our hotel for your stay in the Charlotte-Concord area. I am pleased that you enjoyed your stay. We are looking forward to seeing you again soon.

2/10 Terrible

Jeremiah

Stayed 2 nights in Feb 2024
Response from Jeremiah on 25 Mar 2024
Jeremiah Thank you for choosing our hotel for your stay in Concord. I apologize for the inconvenience you may have incurred during your stay. I hope that you give us another chance to serve you .

2/10 Terrible

Josh

Stayed 6 nights in Jan 2024
Response from josh on 5 Feb 2024
JoshThank you for choosing our hotel for your stay in the Charlotte-Concord area. I apologize that you were not able to give us a 5 out of 5 rating. I would like to speak with you about your stay. If you do not mind, please call the hotel to discuss further.

10/10 Excellent

Octavio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and clean rooms, professional and friendly staff and one plus: Victoria is bilingual Spanish and English. Thank you! Gracias!
Stayed 1 night in Feb 2024
Response from oct on 5 Feb 2024
OctavioThank you for choosing our location for your stay. We are happy that your stay was a 5 out of 5. We are looking forward to seeing you again soon.

10/10 Excellent

Erlyta

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from erlyta on 1 Feb 2024
ErlytaThank you for choosing our hotel for your stay in the Charlotte-Concord are. We are pleased that you were able to score us a 5 out of 5. We are hoping to host you again in the near future.

6/10 Okay

Rodolfo

Travelled with family
Disliked: Staff & service
Disappointed
Little disappointed because it was a Holiday Inn Express. The receptionist was more concerned about her phone that helping the customer or greeting.
Stayed 3 nights in Jan 2024
Response from Rodolfo on 21 Jan 2024
I thank you for booking your reservation with us in Concord NC. I apologize that your interaction with the front desk associate was not what you expected. I will pass this information along to that department. Again, I apologize and hope that you will give us another chance to wow you in the near future.

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Keith on 1 Feb 2024
KeithThank you for choosing our hotel for your stay in the Charlotte-Concord area. We thank you for your score of 4 out of 5. I hope to host you again soon so that you can score us a 5 out of 5

10/10 Excellent

Scott

Travelled with family
Stayed 2 nights in Jan 2024
Response from sc on 15 Jan 2024
ScottThank you for choosing our hotel for your stay in Concord, NC. WE appreciate your business and hope to see you again soon.

10/10 Excellent

Attelia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to many shops and places to eat. The hotel was great and the staff were so friendly and helpful.
Stayed 1 night in Dec 2023
Response from att on 30 Dec 2023
AtteliaThank you for choosing our hotel for your Concord visit. We are pleased that you enjoyed your stay and were able to give us a 5 out of 5 score. we hope to see you again in the near future.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 Night
Nice Stay! Walking distance to restaurants which is nice after driving all day.
Stayed 1 night in Dec 2023
Response from jhn on 26 Dec 2023
JohnThank you for choosing our hotel for your stay. We are pleased that your stay was a 10 out of 10. We are looking forward to seeing you again in the near future.

10/10 Excellent

lucas

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was extremely clean and the free breakfast was the best ive had at any hotel in a long time. The staff was also patient , along with the beds extremely comfortable.
Stayed 1 night in Dec 2023
Response from lu on 21 Dec 2023
LucasThank you for choosing our hotel in the Concord area. We take pride in our hotel and a very happy that your stay was a 5 out of 5. Hoping to host you again in the very near future.

8/10 Good

Thomas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Dec 2023
Response from th on 20 Dec 2023
ThomasThank you for taking the time to tell us about your experience at Holiday Inn Express CHARLOTTE-CONCORD-I-85.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Larry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly
Stayed 1 night in Dec 2023
Response from larry on 12 Dec 2023
LarryThank you for choosing our hotel for your stay in the Charlotte/Concord area. We are pleased that your stay was a 5 out of 5. We are looking forward to hosting you again in the near future.

10/10 Excellent

Shelia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had no complaints! This was a awesome hotel.
Stayed 1 night in Dec 2023
Response from shelia on 12 Dec 2023
SheliaWe are very pleased that your stay was a 5 out of 5. We hope to host you again in the near future.

10/10 Excellent

Shelia

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from shel on 5 Dec 2023
SheliaThank you for letting us host you while in the Concord, NC area. We are pleased that your stay was a 5 out of 8. We hope to host you again in the near future.

10/10 Excellent

Thomas

Stayed 1 night in Nov 2023
Response from th on 20 Dec 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express CHARLOTTE-CONCORD-I-85.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location and easy access to eating and shopping establishments. I like the soap and shampoo dispensers in the shower. My room way clean and comfortable.
Stayed 3 nights in Nov 2023
Response from don on 5 Dec 2023
Thank you for choosing out hotel for your recent stay on the Concord are. We hope to host you again in the very near future when you are in the Concord area.

6/10 Okay

Effrem

Travelled with family
Disliked: Property conditions & facilities
Location was good, property needs upgraded and bathtub leaked when showering water was all over the floor. Need better shower curtains and liners
Stayed 2 nights in Nov 2023
Response from Eff on 5 Dec 2023
Thank you for letting us know how your hotel experience was with us. I apologize that you had these issues. These are out of the ordinary and can only that you will give us a chance to wow you on your next visit to the area.

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
large room was very special~!
Stayed 1 night in Nov 2023
Response from ca on 14 Nov 2023
thank you for choosing our hotel for your recent stay in the Concord NC area. We look forward to hosting you again in the near future.

4/10 Poor

Valerie

Liked: Cleanliness
Shower water got on the floor, breakfast was horrible and didn't have any breakfast the next day, and expensive cost with little amenities.
Stayed 2 nights in Nov 2023
Response from Varerie on 6 Nov 2023
ValerieI apologize that your stay was not a 10 out of 10. I understand you frustration with the shower water getting on the floor (shower curtain issue). Your breakfast was horrible. We try our best to make sure everything is great guest stays. We usually have at least 15 items, hot/cold, out for breakfast.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
Checked in late. Very friendly staff.
Stayed 1 night in Oct 2023
Response from ro on 31 Oct 2023
RobertThank you for choosing our hotel for your stay in the Charlotte-Concord area. We appreciate that you were able to give us a 10 out of 10. We look forward to hsting you in the near future.

10/10 Excellent

Russell

Business traveller
Liked: Cleanliness, staff & service
Nice property, clean and safe. Slightly dated but wouldn’t hesitate to stay here again.
Stayed 1 night in Oct 2023
Response from russell on 31 Oct 2023
RussellThank you for giving us a 5 out of 5 for your recent stay. We are glad to get feedback like yours. We are looking forward to hosting you again in the near future.

6/10 Okay

Tanner

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from tanner on 24 Oct 2023
TannerThank you for choosing our hotel for your stay in the Concord, NC area. I apologize that you were not able to give us a 5/5. WE are looking forward to hosting you again in the near future. We want to make sure your nest stay is a 5/5.

10/10 Excellent

Ron

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from ron on 11 Oct 2023
ronThank you for choosing our hotel for your stay in the Concord area. We Are pleased that you were able to give us a 10 out of 10 rating. WE are looking forward to hosting you again in the near future

10/10 Excellent

Taylor

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly and willing to assist with all your stay needs. Celebrated my birthday in town with a concert and the conveniency of this property’s location was amazing!
Stayed 2 nights in Sep 2023
Response from Taylor on 11 Oct 2023
TaylorThank you for giving us a 5 out of a 5 rating. We hope you give us another chance to wow you again.

10/10 Excellent

Lillian k

Stayed 1 night in Oct 2023
Response from lillian on 24 Oct 2023
LillianThank you for choosing our hotel for your stay in the Concord, NC area. We are so pleased that you enjoyed your stay and was able to score us a 5/5. Looking forward to hosting you again in the near future.

10/10 Excellent

Georgia

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay will come back again
Stayed 1 night in Sep 2023
Response from georgia on 3 Oct 2023
GeorgiaThank you for choosing our location for your stay in the Concord NC area. We are so please that your stay was a 5 out of 5. We hope to host you again in the near future.

4/10 Poor

Kiara

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has a dirty smell. Was first given a room in the first floor that smelled and had bugs in the bathroom. Was moved to another room in the second floor that was much better but could still use a deep clean. Overall,would not stay here again
Stayed 1 night in Sep 2023
Response from l;jk'fsd on 29 Sept 2023
KiaraThank you for bringing this to my attention. I will check with our housekeeping department to ensure that this does not again. I hope that you give us a chance to give us a 5 out of 5 score.

6/10 Okay

Ronna

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to shopping, race track and PNC Pavilion.
Stayed 1 night in Sep 2023
Response from r on 27 Sept 2023
Ronna,Thank you for choosing our hotel for your stay in the Concord area. We use feedback as a learning tool. Hoping to host you again in the near future

8/10 Good

Lisa

Business traveller
Liked: Staff & service, room comfort
The lobby was a bit dated. There was a lack of attention to detail in the bathroom. Faucet was very loose and under sink ares had water stains on the wall. Poor quality tile work in the bathroom. The ice maker on the 2nd floor was out of order for my 2 night stay. Breakfast was nicely displayed and with good choices. However the juice machine was not working and they said it was down for a while. This left only coffee and milk to drink. No water available but was told I could go to the fitness room for some. It would have been good to have a few juices in bottles for guest.
Stayed 2 nights in Sep 2023
Response from lisa on 22 Sept 2023
Lisa,I apologize that your stay was not up to standards. We are having a few issues with venders at this time. Our hotel did get a full renovation in 2019. WE hope that you will give us a chance to wow you on your next visit to the area.

10/10 Excellent

Cassandra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bocce room & comfortable bed.
Stayed 1 night in Sep 2023
Response from cas on 31 Oct 2023
CassandraThanks you for choosing our hotel for your recent stay in the Concord area. We use this information to help us in our everyday functions. Hope to host you again in the near future.

8/10 Good

Stacy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay. We would stay here again if we were in town.
Stayed 2 nights in Sep 2023
Response from asd on 28 Sept 2023
StaceyThank you for choosing us for your stay in the Concord are. We are looking forward to your next visit.

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from a on 13 Sept 2023
AnonymousThank your for letting us host you during your visit to Concord. We hope to host you again in the near future. T

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Concert Overnight
Lovely hotel, gracious staff and good Dove care products available in room. Everything was clean and the bed was so comfortable, pillows included. The gym was a well equipped bonus, and the included breakfast was nice with an extremely clean dining area.
Stayed 1 night in Sep 2023
Response from pat on 8 Sept 2023
PatriciaThank you for choosing our hotel for your stay in Concord. We are happy that you were able to give us a 10 out of 10. We hope that we can wow you again in the near future.

10/10 Excellent

Jose

Stayed 1 night in Aug 2023
Response from df on 28 Sept 2023
JoseWe are happy that you were able to give us a 5 out of 5 score for your visit to the Concord area. Looking forward to you next stay.

10/10 Excellent

Ronwyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing! Very professional! My family and I love it!
Stayed 1 night in Aug 2023
Response from ron on 23 Aug 2023
Ronwyn,Thank you for choosing our hotel for your stay in the Concord area. We are pleased that your stay was a 5 out of 5. Hope to host you again in the near future.

8/10 Good

Terry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from t on 13 Sept 2023
Terry,Thank you for letting us host you on your visit to the area. It would be our pleasure to host you again when you stay in the area again.

10/10 Excellent

Lindy

Stayed 1 night in Aug 2023
Response from l on 13 Sept 2023
Lindy,Thank you for choosing our location for your stay in the Concord area. We hope to host you again in the near future,

10/10 Excellent

Rosalind

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was quick and the staff wwas friendly The entire facility was very clean exceptionally
Stayed 2 nights in Aug 2023
Response from Ros on 20 Aug 2023
RosalindThank you for choosing our hotel for your recent stay in the Concord area. We are please that your stay was a 5 out of 5. We hope to see you again in the near future. Safe travels

10/10 Excellent

Lisa J.

Stayed 1 night in Aug 2023
Response from Lisa on 13 Sept 2023
LisaThank you for letting us host you on your visit to Concord. We area hoping to host you again in the near future.

2/10 Terrible

Jason

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from jason on 20 Aug 2023
JasonWe are pleased that you chose our hotel for your stay. I apologize that you stay was not a 10 out of 0. If you dont mind sending me the reason that you were only able to give us a 2. Thank you and we hope that you give us another chance to wow you.

6/10 Okay

Wendell

Liked: Staff & service
Disliked: Cleanliness
Getaway
Room needs some upgrades. The blinds were out of the track. The shower head was loose. The toilet hadn't been cleaned and the room had a damp smell.
Stayed 1 night in Aug 2023
Response from wen on 15 Aug 2023
WendellThank you for choosing our hotel for your stay in the Concord area. I apologize that you had issues with the blackout shades and the bathroom. We have had our maintenance man fix these. WE hope to host you again on your next visit to the area.

10/10 Excellent

Cathleen, Fredericksburg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cool location. I felt very safe, and loved being able to walk to grab something to eat after a long day of driving.
Stayed 1 night in Aug 2023
Response from Cath on 20 Aug 2023
CathleenI thank you for choosing our hotel for your stay in the Concord area. 5 out 5 is great. We hope to be able to host you again in the near future. Safe travels

10/10 Excellent

Regina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Re on 20 Aug 2023
ReginaThank you for choosing our hotel for your recent stay in the Concord area. We are pleased that you were able to give us a 10 out of 10. We hope to host you again in the near future. Safe travels