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Holiday Inn Express & Suites Charlotte Southeast - Matthews by IHG

2.5 star property

Choose dates to view prices

Free on-the-go breakfast, a terrace and designer shops on-site are just a few of the amenities provided at Holiday Inn Express & Suites Charlotte Southeast - Matthews by IHG. Stay connected with free in-room WiFi, and guests can find other amenities, such as dry cleaning/laundry services and a fireplace in reception.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Business services
The current price is HK$893
HK$1,029 total
includes taxes & fees
31 May - 1 Jun

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About this property

Holiday Inn Express & Suites Charlotte Southeast - Matthews by IHG

  • Property highlights
  • At Holiday Inn Express & Suites Charlotte Southeast - Matthews by IHG, you can look forward to free on-the-go breakfast, a terrace and designer shops on-site. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a fireplace in reception.
  • You'll also enjoy the following perks during your stay:
    • Free self-parking
    • A vending machine, free newspapers and a front desk safe
    • A 24-hour front desk, 1 meeting room and luggage storage
    • Guest reviews say great things about the breakfast and helpful staff
  • Room features
  • All 89 rooms offer comforts such as laptop-friendly workspaces and air conditioning, in addition to perks such as free WiFi and safes. Guest reviews speak positively of the cleanliness rooms at the property.
  • Extra amenities include:
    • Bathrooms with shower/bath combinations and hairdryers
    • 32-inch flat-screen TVs with premium channels
    • Wardrobes/cupboards, fridges and microwaves

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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 12:30 AM
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Is Holiday Inn Express & Suites Charlotte Southeast - Matthews by IHG pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at Holiday Inn Express & Suites Charlotte Southeast - Matthews by IHG?

As of 20 May 2026, prices found for a 1-night stay for 2 adults at Holiday Inn Express & Suites Charlotte Southeast - Matthews by IHG on 31 May 2026 start from HK$893, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Holiday Inn Express & Suites Charlotte Southeast - Matthews by IHG?

Self-parking is free at this property.

What time is check-in at Holiday Inn Express & Suites Charlotte Southeast - Matthews by IHG?

Check-in start time: 3:00 PM; check-in end time: 12:30 AM.

What time is check-out at Holiday Inn Express & Suites Charlotte Southeast - Matthews by IHG?

Checkout is at 11 AM.

Where is Holiday Inn Express & Suites Charlotte Southeast - Matthews by IHG located?

Situated in Matthews, this hotel is within 3 miles (5 km) of Novant Health Matthews Medical Center, Matthews Community Center and McAlpine Creek Greenway. Bowlero Matthews and Sportsplex at Matthews are also within 3 miles (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.6

Excellent

9.2

Cleanliness

8.6

Location

9.0

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 529 out of 952 reviews
Rating 8 - Good. 273 out of 952 reviews
Rating 6 - Okay. 71 out of 952 reviews
Rating 4 - Poor. 43 out of 952 reviews
Rating 2 - Terrible. 36 out of 952 reviews

Reviews

Verified

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, rooms were clean, if we needed something, the staff was always there to help!
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities
Clean, courteous staff, great location.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Anderson

Liked: Cleanliness, amenities, property conditions & facilities
Clean and friendly staff
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Thurmond

Liked: Cleanliness, amenities, property conditions & facilities
The Holiday Inn are always special. They always clean great breakfast. Great customer service I give it five stars.
Stayed 1 night in Feb 2026
Verified

8/10 Good

Dorothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were some cleanliness issues in our room, but they were resolved as soon as they were noticed. They staff was genuinely friendly and helpful. Breakfast was better than usual! Lots of options, and easy to maneuver around the area, when when crowded.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Saiyid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was top notch. Never seen some of the good options and they were great. Very comfortable stay didn’t have to worry about really anything.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Ravdeep

Liked: Cleanliness, staff & service
Customer service pleasant breakfast great
Stayed 1 night in Sep 2025
Verified

8/10 Good

William

Liked: Cleanliness, staff & service, amenities
Room was clean Hotel in good condition. Standard amenities.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Marian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and clean Betty's front desk was very nice
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Alyssa

Liked: Cleanliness, staff & service, property conditions & facilities
Room is clean and
Stayed 1 night in Dec 2025
Verified

8/10 Good

Neema

Liked: Cleanliness
The staff were extremely friendly and accommodating.
Stayed 3 nights in May 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and clean room and lobby. The breakfast was great too!
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Elicia

Liked: Cleanliness, staff & service, property conditions & facilities
The beds are so comfy and the rooms and clean and modern. The breakfast is also delicious!
Stayed 3 nights in Apr 2025
Verified

8/10 Good

Shalonda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and helpful staff. Nice breakfast. Clean rooms. There was a car break in the night before our stay according to a staff member.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

whitney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean and convenient. It was near all sorts of shopping and restaurants. The breakfast was great and had a lot of selection!
Stayed 7 nights in Jun 2025
Verified

8/10 Good

linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were very comfortable
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Christine

Liked: Cleanliness
This was an excellent stay! I would recommend this hotel for the employees that work there, very accommodating! Very clean!
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

jhon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great stay again. Rooms super clean ,confy beds and breakfast was very good
Stayed 1 night in Dec 2023
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, clean and modern. Breakfast was better than most hotel breakfast.
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
This is a very nice, very clean hotel that I would be happy to stay in again.
Stayed 3 nights in Nov 2024
Verified

2/10 Terrible

Laura

Liked: Cleanliness
Staff was super nice. Rooms clean. However my trucks windows were broken and truck ransacked. Won’t stay in this area again.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Tony

Liked: Cleanliness, property conditions & facilities
Very clean
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Montressa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ladies that checked me in and out are the best i will be staying again soon
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and safe staff super friendly, will come back.
Stayed 2 nights in Nov 2023
Verified

10/10 Excellent

Jeanette

Liked: Cleanliness, staff & service, property conditions & facilities
The place was clean staff friendly and helpful
Stayed 1 night in Dec 2024