“I would like to especially commend the Head of Guest Relations Gita Nail for truly saving our stay. While there were several issues initially, she stepped in with exceptional professionalism, empathy, and ownership. She listened patiently, acted swiftly, and genuinely went above and beyond to make things right. Her efforts not only resolved the situation but completely turned around our experience. She single-handedly restored our faith in the hotel and made us feel valued as guests. A true……
“I would like to especially commend the Head of Guest Relations Gita Nail for truly saving our stay. While there were several issues initially, she stepped in with exceptional professionalism, empathy, and ownership. She listened patiently, acted swiftly, and genuinely went above and beyond to make things right. Her efforts not only resolved the situation but completely turned around our experience. She single-handedly restored our faith in the hotel and made us feel valued as guests. A true……
“They wait on me hand and foot in all aspects. Plenty of staff to always have you takem care of without any complaints or even a worry. All the food was great I cleaned my plate almost everytime and that is rare at a buffet because you are trying so many different things. Legit five stars.”
“They wait on me hand and foot in all aspects. Plenty of staff to always have you takem care of without any complaints or even a worry. All the food was great I cleaned my plate almost everytime and that is rare at a buffet because you are trying so many different things. Legit five stars.”
“House keepers were excellent. Room was spotless.
Used the Spa another excellent service.
Breakfast was great many choices. Overall a great experience.
Highly recommended ”
“House keepers were excellent. Room was spotless.
Used the Spa another excellent service.
Breakfast was great many choices. Overall a great experience.
Highly recommended ”
“Very relaxing and enjoyable stay - even in the rainy season - helped by making use of the on-site facilities.
All staff we interacted with were extremely polite and helpful - we couldn't have asked for better service.”
“Very relaxing and enjoyable stay - even in the rainy season - helped by making use of the on-site facilities.
All staff we interacted with were extremely polite and helpful - we couldn't have asked for better service.”