Reception
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Reviews of DoubleTree by Hilton Chengdu Riverside

4 out of 5
DoubleTree by Hilton Chengdu Riverside
No. 266 Shabanqiao Road Chenghua Ave, Chengdu, Sichuan

Reviews

7.4

Good

Rating 10 - Excellent. 2 out of 3 reviews" "
Rating 8 - Good. 0 out of 3 reviews" "
Rating 6 - Okay. 0 out of 3 reviews" "
Rating 4 - Poor. 0 out of 3 reviews" "
Rating 2 - Terrible. 1 out of 3 reviews" "

6.8/10

Cleanliness

6.8/10

Staff & service

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

So Yon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Person at the reception was very nice. Thank you for the cookie.
Stayed 1 night in Dec 2023

2/10 Terrible

XIONG

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 5 nights in Oct 2023
Response from Marcom on 27 Oct 2023
We’re very sorry we didn’t provide you with the high quality of service you deserved during your recent stay at DoubleTree by Hilton Chengdu Riverside and we’ve reported the problem to our maintenance team. We’ll be sure to address the issues and hope you’ll consider giving us a second chance if you return to the area.

10/10 Excellent

Hon Wai

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellet services
Overall good experience, easy access to shopping centre. The services was great and friendly staff.
Stayed 5 nights in Sep 2023
Response from Marcom on 27 Oct 2023
Thanks for staying here at the DoubleTree by Hilton. We’re glad you had a taste of our warm, caring service. We look forward to welcoming you back.