Worst hotel and customer service I have ever seen. We booked two rooms ,The rooms were dirty, stains on the sheets, toilets not functioning👎👎👎
Piratheesan
於 2023 年 6 月住了 11 晚
6/10 一般
MOHAMED RIFFKY
2023 年 5 月 6 日
MOHAMED RIFFKY
於 2023 年 5 月住了 2 晚
4/10 欠佳
Rajadurai
商務旅客
2023 年 5 月 4 日
不滿:整潔度、住宿狀況和客房舒適度
Rajadurai
於 2023 年 5 月住了 1 晚
2/10 很差
Nicolas
家人同遊
2023 年 1 月 3 日
不滿:整潔度、職員與服務、設施服務和住宿狀況
We had a horrible experience at this property. Arrived very late in the evening straight from the airport. Checked in, showered (the towels were very run down and the toilet leaked upon flushing) and found bugs in the bed and on the wall.
Called the front desk to ask for a new room, were told that the hotel was sold out, and that house keeping was on its way. After waiting and waiting for house keeping, went downstairs and were offered a new room (so, we were previously lied to). That room also had bugs in the bed.
We had no choice but to leave the hotel and search for new accommodations at 1.30 am. Of course, since we had to pay a walk in rate at the new hotel, the cost to us was significantly higher, but worth not sleeping in a bug-invested bed.
Very disappointed as we had stayed at this hotel previously pre-COVID and had a positive experience. We asked for a refund and were denied. AVOID AT ALL COSTS.
Nicolas
2/10 很差
ABHISHEK
2022 年 10 月 11 日
ABHISHEK
於 2022 年 10 月住了 2 晚
10/10 優異
Nanthakumar
家人同遊
2022 年 8 月 13 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Happy with trip.
Hotel was vey nice areas little bit dusty because of rural road work
Good service. I recommend, and price slightly up
Nanthakumar
於 2022 年 8 月住了 1 晚
10/10 優異
Nanthakumar
家人同遊
2022 年 8 月 12 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
It was amazing
Nanthakumar
於 2022 年 8 月住了 1 晚
4/10 欠佳
bharath
2022 年 8 月 5 日
bharath
於 2022 年 7 月住了 4 晚
2/10 很差
Chandralingam
商務旅客
2022 年 6 月 1 日
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
hotels.com misguided a 2 star hotel to 4 star
I dont know how its a 4 star hotel. we wrongly guided by hotels.com and robbed the money. No room wifi, electricity cut off at least 10 times a day, no hot water, dirty bathroom,
no pleasant staffs, specially there is a elderly person incharge in the morning breakfast and his look is asking why afre you coming to eat. no smile at all,
Chandralingam
於 2022 年 5 月住了 6 晚
10/10 優異
Rukshan
商務旅客
2020 年 3 月 2 日
讚好:整潔度、住宿狀況和客房舒適度
Rukshan
於 2020 年 2 月住了 2 晚
6/10 一般
RajkumarThiru (Colombo)
商務旅客
2019 年 12 月 5 日
讚好:職員與服務
不滿:住宿狀況
Bathroom unclean, lobby unclean, tight room size, WIFI was not stable. Overall the hotel is in poor condition, with minimal maintenance and overpriced rooms.
RajkumarThiru
於 2019 年 12 月住了 2 晚
10/10 優異
Prakash
商務旅客
2019 年 6 月 13 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
very nice staff,very good cleanliness ,centre of all amenities, one of the best rated.
Prakash
於 2019 年 6 月住了 2 晚
4/10 欠佳
DJ
商務旅客
2019 年 2 月 3 日
讚好:整潔度
不滿:職員與服務和住宿狀況
the dude at the front desk was a dick. there was no ac. there was no hot water
DJ
於 2019 年 1 月住了 1 晚
2/10 很差
ketheswaran
商務旅客
2019 年 1 月 23 日
不滿:整潔度、設施服務和住宿狀況
bathroom was smelling, room, windows all in bad condition.
food is very bad
lift is so bad
ketheswaran
於 2019 年 1 月住了 1 晚
2/10 很差
Rajeev (Chennai)
2018 年 10 月 29 日
不滿:整潔度、住宿狀況和客房舒適度
No value for money, poor standard, too far from Airport, tariff charged too high - same available for Rs 1800/ on Make my trip and Gobibo, won’t book through Expedia in future, stop mailers or I will block you
Rajeev
於 2018 年 10 月住了 1 晚
8/10 不錯
真實旅客
2018 年 2 月 23 日
讚好:職員與服務
Friendly staff but room subpar
Grand Residence should only be a 2 star hotel. I must say the customer service was good and the food at the restaurant was fantastic. On the other hand, the room was very basic and wasn’t the cleanest. The shower was lukewarm at best.
Also there is really nothing for a tourist to do in this area.
真實旅客
10/10 優異
Arturo
2016 年 10 月 24 日
讚好:整潔度、職員與服務和客房舒適度
buen costo beneficio, exelente servicio
muy buena por el costo, se esperan por ayudarte en lo que nesecites aun cuando no les corresponde
Arturo
6/10 一般
真實旅客
2016 年 4 月 1 日
讚好:職員與服務
Fair for the price
Ok for a quick stay. No hot water but otherwise the room was ok for the price.
真實旅客
6/10 一般
Perry (Wisconsin)
2016 年 2 月 7 日
讚好:整潔度、職員與服務和客房舒適度
Hotel Staff Very Friendly, They even opened workout room early for me. One of the treadmills was broken. Good Business Class room. Nice up stairs restaurant. everything seems just kind of dark. being dark leaves me with the impression things are dingy. breakfast was ok, they made omlets to order
Perry
2/10 很差
Trine Angeline (kolding)
2016 年 2 月 1 日
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Hotel is under construction
Not a nice hotel - under construction.
Trine Angeline
8/10 不錯
syed (bangalore)
2015 年 1 月 14 日
讚好:整潔度、職員與服務和客房舒適度
good
it was just transits for a night
syed
2/10 很差
Avni (Atanta, GA)
2014 年 12 月 21 日
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Grand Residence stay
this was the worst stay of my life. 1st time disappointed with Hotels.com recommendation. This hotels should have been rates 2 star not 4 star.
Avni
8/10 不錯
真實旅客
2014 年 11 月 3 日
讚好:整潔度、職員與服務和客房舒適度
Nice hotel.
The overall experience was good. The restaurant was nice.