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喜來登大酒店清奈度假村及 SPA的評價

5 out of 5
喜來登大酒店清奈度假村及 SPA
280 ECR, Vedanamelli, Chengalpattu, Tamil Nadu

評價

9.0

卓越

10 分評分，優異；85 則評價中有 57 則" "
8 分評分，不錯；85 則評價中有 15 則" "
6 分評分，一般；85 則評價中有 7 則" "
4 分評分，欠佳；85 則評價中有 3 則" "
2 分評分，很差；85 則評價中有 3 則" "

9.4/10 

整潔度

9.4/10 

職員與服務

9.0/10 

設施服務

9.4/10 

住宿狀況

9.0/10 

環保程度

評價

10/10 優異

Mahesh

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
My family was happy with the hospitality!
於 2024 年 1 月住了 1 晚
Saptarshi Biswas 於 2024年2月3日的回應
Dear Mahesh,Greetings from the team!Thank you for your heartfelt comments, it means a lot to us! We are truly delighted to know that you had a pleasant experience. We greatly appreciate your time and we look forward to having you with us again soon!Kind Regards, Saptarshi BiswasGeneral Manager

8/10 不錯

真實旅客

讚好：職員與服務和客房舒適度
不滿：整潔度
Would think twice, not ideal or tourists
Very nice staff members, great food in restaurants, comfortable bet, quiet location. The hotel fails in the following: -concierge services : no excursion activity offered , no Options what to do in the area. Only way to do something is through hotel cabs, min charge around 45€ for that. - lack Of hygiene by waiting stuff. They touch your glasses, Plates , no gloves used. - bathroom full of limescale , doesn’t feel cleaned. I know water is hard here, but still. Stains on most furniture and even on bed linen
於 2024 年 1 月住了 3 晚
Amit Kumar 於 2024年1月16日的回應
Dear Guest,We must share with you that your feedback is very important for us. Thank you for your valuable feedback!We regret to hear about your experience, we would like to assure you that your feedback has been passed on along with our team and we have taken your comments into consideration, We apologize for the inconvenience and would like to assure you that we will do our utmost to ensure we take the necessary steps to improve on the aforementioned points. We appreciate the engagement and look forward to welcoming you back, as we would love the chance to deliver an outstanding experience on your next visit with us.Warm RegardsAmit KumarGeneral Manager

4/10 欠佳

Aswin

於 2023 年 11 月住了 2 晚
Amit Kumar, General Manager 於 2023年12月11日的回應
Dear Aswin,We must share with you that your feedback is very important for us. Thank you for your valuable feedback!We deeply regret the inconvenience caused to you. We have taken note of your feedback, and assure you that our team will work on it to make the services much better for you.We hope to welcome you back to the resort as we would love to deliver a better experience for you.Regards,Amit KumarGeneral Manager

10/10 優異

Muthuraman (Gurgaon)

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Love the beach access; good food at C-Salt, which is by the beach; Overall great property for family traveling with kids.
於 2023 年 10 月住了 1 晚
Amit Kumar, General Manager 於 2023年10月31日的回應
Dear Muthuraman,Greetings from Sheraton Grand Chennai Resort & Spa!Thank you for your kind feedback!We are delighted to know that the team took care of you and made you feel comfortable & hospitable. The entire team will be delighted to know that you enjoyed your meal by the bay and loved your time here at Sheraton Grand Chennai Resort & Spa.We look forward to welcoming you back to the Resort soon!Regards, Amit KumarGeneral Manager

10/10 優異

Venkatedan

於 2023 年 10 月住了 1 晚
Amit Kumar , General Manager 於 2023年10月31日的回應
Dear Venkatedan,Greetings from Sheraton Grand Chennai Resort & Spa!Thank you for your kind feedback!We are delighted to know that the team took care of you and made you feel comfortable & hospitable. The entire team will be delighted to know that you enjoyed your meal by the bay and loved your time here at Sheraton Grand Chennai Resort & Spa.We look forward to welcoming you back to the Resort soon!Regards, Amit KumarGeneral Manager

8/10 不錯

Philip

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 6 月住了 2 晚
Amit Kumar 於 2023年7月5日的回應
Dear Phillip,Greetings from the team!I am delighted to note that you have enjoyed your time with us and sincerely appreciate your warm and positive rating. Your recognition of the services is greatly appreciated, and it has been conveyed. It was a pleasure hosting you and looking forward to seeing you in ECR again.Kind regardsAmit KumarGeneral Manager

6/10 一般

Dr valluvan

讚好：職員與服務
於 2023 年 6 月住了 3 晚
Amit Kumar 於 2023年7月5日的回應
Dear Dr Valluvan,We must share with you that your feed is very important to us. Thank you for your valuable feedback!We deeply regret the inconvenience caused to you. We have taken note of your feedback, and assure you that our team will work on it to make the services much better for you.Looking forward to welcoming you back with us again soon as we would love to deliver a better experience on your next stay with us Regards,Amit KumarGeneral Manager

8/10 不錯

Deepika

於 2023 年 5 月住了 1 晚
Amit Kumar 於 2023年5月25日的回應
Dear Deepika,Thank you for your review.It was a pleasure having you at Sheraton Grand Chennai Resort & Spa. We are glad that you had a comfortable experience with us and enjoyed your stayIt was a pleasure hosting you and looking forward to seeing you in Mahabalipuram again.Kind Regards,Amit KumarGeneral Manager

6/10 一般

Chandra Shekhar Reddy

多人同遊
讚好：整潔度、職員與服務和客房舒適度
不滿：住宿狀況
If not about the connect to the beach and tons of greenery, its not worth the cost. Food served has to be changed as I was served too salty food, tea kettle was smelling very bad, attention to details in washroom were missing. Again with the amount of fee what is charge, its a disappointment.
於 2023 年 1 月住了 1 晚
Amit Kumar 於 2023年1月20日的回應
Dear Chandra Shekhar Reddy,Thank you for sharing your review. We are sorry to read your comments regarding your stay at our resort - Sheraton Grand Chennai Resort & Spa. We would like to assure you this is not up to our usual high service standards and do apologize for the negative impression this gave you. Your comments will be shared with the concerned personnel and I will personally look into this. We truly hope that we'll welcome you back again, as we would love the chance to deliver an outstanding experience on your next stay with us.Kind RegardsAmit KumarGeneral Manager

8/10 不錯

Madan Babu

於 2022 年 12 月住了 5 晚
Amit Kumar, General Manager 於 2022年12月31日的回應
Thank you for taking your time to rate us.We are glad that you had a pleasant time with us and we are delighted to know that our services could match your expectations. It was a pleasure hosting and looking forward to seeing in Mahabalipuram again.Kind Regards,

6/10 一般

CHARI

於 2022 年 11 月住了 1 晚

10/10 優異

Arun

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Amazing stay. Beautiful property and grounds.
Amit Kumar 於 2022年11月17日的回應
Dear Arun,Thank you for your kind feedback!We are delighted to know that our services and amenities were up to your expectations.Looking forward to welcoming you back soon.Kind RegardsAmit KumarGeneral Manager

10/10 優異

SWAMINATHAN

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Awesome experience
Very satisfying
於 2022 年 10 月住了 1 晚
Amit Kumar 於 2022年11月4日的回應
Dear Swaminathan,Thank you for your kind feedback!We are truly delighted to know you had a pleasant experience with Sheraton Grand resort and spa Chennai.We look forward to welcoming you back with us.Kind regards,Amit Kumar General Manager

10/10 優異

Balajee

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 9 月住了 2 晚
Amit Kumar (General Manager) 於 2022年10月3日的回應
Dear Balajee,Thank you taking your time to review us on Expedia.I am glad that the resort and its amenities could match your expectations and you found our service to your liking.I have personally shared your appreciation with the entire team. Your kind words will go a long way in motivating them.We look forward to welcoming you again soon.Kind Regards,

10/10 優異

vijay

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful setup
於 2022 年 9 月住了 1 晚
Amit Kumar 於 2022年9月16日的回應
Dear vijay,Thank you taking your time to review us on Expedia. We hope we get those 5 stars the next time you visit us. We greatly appreciate your time and we look forward to have you with us soon !Kind regards,Amit KumarGeneral Manager

2/10 很差

Ravi

於 2022 年 8 月住了 1 晚
Amit Kumar 於 2022年9月16日的回應
Dear Ravi,First of all, thank you for taking the time to write your comments about your experience, we are sorry that our services didn't satisfy your expectations, moreover, we want you to know that hearing to our guest always help us to improve our services and to avoid this kind of situations to happen again, once again we are sorry for the inconvenience.We would like to reiterate once again for the inconvenience you may have encountered, and we are at your complete disposal for any future clarifications that you may need.Kind Regards,Amit Kumar

2/10 很差

Jyotsna

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Was double charged by the property.
於 2022 年 8 月住了 1 晚
Amit Kumar 於 2022年9月16日的回應
Dear Jyotsna,We are really apologetic on the incident, we will definitely look into this and have this rectified. We hope to have you back with us soon.Kind Regards, Amit Kumar

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The staff were the most awesome I have seen. Every one of them. So polite. Eager to serve.
於 2022 年 8 月住了 2 晚

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Lil slice of paradise
The resort is a large property with beach access and they have a lot of greenery (esp. Frangipani trees) which make it look gorgeous. We got a seaview room with a fantastic view overlooking the pool. It's a great retreat if all u want to do is hangout with family and lounge around the pool or beach. The service was really fantastic! From the restaurants to the front desk to house keeping, to the musician...Akshay, Neeraj, Arif, Kshtij, Maria, Imran, Subash, (I could go on!), made sure we felt very comfortable and that made our stay all there all the more special! Would def recommend and I would go back the next time I'm in India.
於 2022 年 6 月住了 5 晚

10/10 優異

David

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2022 年 4 月住了 1 晚

4/10 欠佳

Sathish

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
There was a big event happening so our cottage was so noisy that we had to switch from our cottage which we paid a fortune to a tiny room. Very dissatisfied. Why do they take reservations when they expect loud music all through the day and night?
於 2022 年 3 月住了 1 晚

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Beautiful property!
Excellent location and beautiful grounds! Service at the buffet breakfast was exemplary. Service at the C-Salt restaurant as well as pool bar left something to be desired, especially on the weekend. The manager and staff were open to hearing feedback. The rooms were clean, well furnished and room service was fabulous. I’d definitely stay here again.
於 2022 年 1 月住了 4 晚
Amit Kumar 於 2022年2月9日的回應
Dear Guest, Thank you for your heartfelt comments about the team, it means a lot to us! We are truly delighted to know that you had a pleasant experience. Sheraton Grand Chennai Resort and Spa is known for its luxury and has the best rooms & restaurants in Mahabalipuram. We are glad you enjoyed it. We look forward in welcoming you back again with us soon! Kind regards, Amit Kumar General Manager

4/10 欠佳

Sreekrishnan (Toronto)

家人同遊
讚好：職員與服務和住宿狀況
不滿：設施服務
- They say they have sauna and steam room - There is no sauna at all - Steam room is available ONLY with a massage appointment. - After complaining loudly they did provide the steam room "complimentary" - I deliberately look for resorts with these as it is one of my main activities every day. - I was totally fooled by this fraudulent behavior. - They gave me a garden room instead of the sea view room I had booked. - They tried to pass it as "an upgrade" - I don't understand how it was an upgrade as I wanted a sea view and there was no sea view - Then once again after complaining they shifted me to a room with a sea view which was mostly obstructed.
於 2022 年 1 月住了 4 晚
Amit Kumar 於 2022年2月9日的回應
Dear Sreekrishnan, Thank you for sharing your review. We are sorry to read your comments. We would like to assure you this is not up to our usual high service standards and do apologize for the negative impression this gave you. We truly hope that we'll welcome you back again, as we would love the chance to deliver an outstanding experience on your next stay with us. Kind regards, Amit Kumar General Manager

10/10 優異

VVDN technologies

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excellent stay and corporative staffs
於 2022 年 1 月住了 2 晚
Amit Kumar 於 2022年1月19日的回應
Dear VVDN Technologies, Thank you for your heartfelt comments about the team, it means a lot to us! We are truly delighted to know that you had a pleasant experience. Sheraton Grand Chennai Resort and Spa is known for its luxury and has the best rooms in Mahabalipuram. We are glad you enjoyed it. We look forward in welcoming you back again with us soon! Kind regards, Amit Kumar General Manager

10/10 優異

subhashini

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 12 月住了 2 晚
Amit Kumar 於 2022年1月4日的回應
Dear Thank you for taking the time to rate Sheraton Grand Chennai Resort and Spa. ! We are truly delighted to know that you had a pleasant experience. Sheraton Grand Chennai Resort and Spa is known for its luxury and has the best rooms in Mahabalipuram. We look forward in welcoming you back again with us soon! Kind regards, Amit Kumar General Manager

10/10 優異

jean louis

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Exceptionnel
於 2021 年 10 月住了 1 晚
Amit Kumar 於 2021年10月25日的回應
Dear Jean Louis, Thank you for taking the time to rate Sheraton Grand Chennai Resort and Spa. We look forward in welcoming you back again with us soon! Kind regards, Amit Kumar General Manager

10/10 優異

真實旅客

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 10 月住了 1 晚
Amit Kumar 於 2021年10月25日的回應
Dear Guest, Thank you for taking the time to rate Sheraton Grand Chennai Resort and Spa. We look forward in welcoming you back again with us soon! Kind regards, Amit Kumar General Manager

10/10 優異

Jayaprakash

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Stay was good. Hotel staff were Courteous and addressed our needs immediately.
於 2021 年 9 月住了 1 晚
Amit Kumar 於 2021年10月25日的回應
Dear Jayaprakash, Thank you for taking the time to rate Sheraton Grand Chennai Resort and Spa. We look forward in welcoming you back again with us soon! Kind regards, Amit Kumar General Manager

10/10 優異

Shydh

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2021 年 10 月住了 1 晚

10/10 優異

PLASTICS

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 9 月住了 1 晚
Amit Kumar 於 2021年10月25日的回應
Dear Guest, Thank you for taking the time to rate Sheraton Grand Chennai Resort and Spa. We look forward in welcoming you back again with us soon! Kind regards, Amit Kumar General Manager

10/10 優異

udaya bhanu

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 8 月住了 1 晚
Amit Kumar 於 2021年10月25日的回應
Dear Udaya Bhanu, Thank you for taking the time to rate Sheraton Grand Chennai Resort and Spa. We look forward in welcoming you back again with us soon! Kind regards, Amit Kumar General Manager

10/10 優異

Florence Sunitha

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Perfect getaway
I had a wonderful stay at this resort. Cleanliness and Covid protocols were in place. All staff were very courteous and service was spot on. Only thing is that I was given a room with a tiny garden which was kind of claustrophobic for me as the whole idea of choosing this hotel was to have an open balcony.
於 2021 年 8 月住了 3 晚

2/10 很差

Nitish

家人同遊
不滿：整潔度、職員與服務和客房舒適度
Poor experience with Sheraton
I have called reception for the lost charger and they confirmed they have found with a rider that it cannot be sent to you at Bangalore as per company policy. Strange to know that your hospitality is so poor with guests, where if by mistake you left some important item at your property and it cannot be sent to them as per company policy. One has to travel back to collect from different city... Surprised I have spent Rs 70K at resort and they are asking for Conveyance Fee for the sending it back. Other smaller properties are more courteous than this. This gives very poor experience with Sheraton as a brand. Please do keep this in mind next time choosing this Brand.
於 2021 年 7 月住了 3 晚

10/10 優異

Rachna

於 2021 年 7 月住了 2 晚

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good to stat with 2year babyp
I had a very comfort stay in Sheraton. Special thanks to Ms.Gowthamy bcos of her I had a pleasant stay with my baby.The room was clean and it was good to stay with 2years baby in a garden view by observing the ants with the curious the staff was kind and polite I shall visit again
於 2021 年 7 月住了 1 晚

10/10 優異

Samuel Vijay

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
If you want to be pampered...choose Sheraton Grand
If you want to be waited hand and foot and feel the need to pampered for few days, just do yourself a favor and book Sheraton Grand, you will not be disappointed. I would have to say that this is arguably the best hotel in Chennai at the moment and if you can spar few extra bucks upgrade to the sea view rooms to indulge in a get away that will leave you with fond memories. My family thoroughly enjoyed their stay and can't wait to be back. The rooms are well appointed and the level of service is what makes Sheraton stand out compared to other peroperties......
於 2021 年 4 月住了 1 晚
Sheraton Grand Chennai Resort & Spa 於 2021年5月6日的回應
Thank you for your feedback. We cherish your comments that laud our service standards in providing exceptional hospitality. We value your patronage and look forward to welcome you back.

10/10 優異

Mohammed

家人同遊, 多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 4 月住了 2 晚
Sheraton Grand Chennai Resort & Spa 於 2021年4月15日的回應
Thank you for your feedback. We cherish your comments that laud our service standards in providing exceptional hospitality. We value your patronage and look forward to welcome you back.

10/10 優異

Raja

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Amazing stay
Amazing stay. Would recommend
於 2021 年 2 月住了 1 晚
Sheraton Grand Chennai Resort & Spa 於 2021年4月15日的回應
Thank you for your feedback. We cherish your comments that laud our service standards in providing exceptional hospitality. We value your patronage and look forward to welcome you back.

10/10 優異

真實旅客

家人同遊, 親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We were a big group with 7 Adults & 3 Children. It was a wonderful experience with Sheraton Grand Chennai Resort & Spa. Totally recommend this place for a relaxing vacation with Beach access & a clean swimming pool. Breakfast was great with lot of variety.
於 2021 年 2 月住了 2 晚
Sheraton Grand Chennai Resort & Spa 於 2021年4月15日的回應
Thank you for your feedback. We cherish your comments that laud our service standards in providing exceptional hospitality. We value your patronage and look forward to welcome you back.

10/10 優異

Shruti

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 12 月住了 2 晚
Sheraton Grand Chennai Resort & Spa 於 2021年4月15日的回應
Sheraton Grand Chennai Resort & Spa

8/10 不錯

真實旅客

家人同遊
讚好：職員與服務和客房舒適度
不滿：整潔度
於 2020 年 12 月住了 1 晚
Sheraton Grand Chennai Resort & Spa 於 2021年4月15日的回應
Thank you for your feedback. We cherish your comments that laud our service standards in providing exceptional hospitality. We value your patronage and look forward to welcome you back.

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2020 年 11 月住了 2 晚
Sheraton Grand Chennai Resort & Spa 於 2021年4月15日的回應
Thank you for your feedback. We cherish your comments that laud our service standards in providing exceptional hospitality. We value your patronage and look forward to welcome you back.

10/10 優異

Ramasamy

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 11 月住了 1 晚
Sheraton Grand Chennai Resort & Spa 於 2021年4月15日的回應
Thank you for your feedback. We cherish your comments that laud our service standards in providing exceptional hospitality. We value your patronage and look forward to welcome you back.

8/10 不錯

Zaina

家人同遊, 多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 11 月住了 1 晚
Sheraton Grand Chennai Resort & Spa 於 2021年4月15日的回應
Thank you for your feedback. We cherish your comments that laud our service standards in providing exceptional hospitality. We value your patronage and look forward to welcome you back.

10/10 優異

Vikas

於 2020 年 10 月住了 2 晚
Sheraton Grand Chennai Resort & Spa 於 2021年4月15日的回應
Thank you for your feedback. We cherish your comments that laud our service standards in providing exceptional hospitality. We value your patronage and look forward to welcome you back.

10/10 優異

Mohammed

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Amazing!!
Pleasant stay, very nice friendly staff.
於 2020 年 10 月住了 1 晚
Sheraton Grand Chennai Resort & Spa 於 2021年4月15日的回應
Thank you for your feedback. We cherish your comments that laud our service standards in providing exceptional hospitality. We value your patronage and look forward to welcome you back.

10/10 優異

Ramasamy

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 2 月住了 1 晚
Sheraton Grand Chennai Resort & Spa 於 2021年4月15日的回應
Thank you for your feedback. We cherish your comments that laud our service standards in providing exceptional hospitality. We value your patronage and look forward to welcome you back.

10/10 優異

真實旅客

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Everything was so good and perfect. I booked 4 rooms. I got 1 room at 3pm, but they gave remaining 3 rooms around 5pm. I'm really upset with this.
於 2020 年 1 月住了 1 晚
Sheraton Grand Chennai Resort & Spa 於 2021年4月15日的回應
Thank you for your feedback. We cherish your comments that laud our service standards in providing exceptional hospitality. We value your patronage and look forward to welcome you back.

10/10 優異

Nithyakalyani

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 12 月住了 1 晚
Sheraton Grand Chennai Resort & Spa 於 2021年4月15日的回應
Thank you for your feedback. We cherish your comments that laud our service standards in providing exceptional hospitality. We value your patronage and look forward to welcome you back.

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice
Good Stay, hotel was packed with guests. Very clean with good facilities, and easy access to the Beach.
於 2019 年 12 月住了 2 晚
Sheraton Grand Chennai Resort & Spa 於 2021年4月15日的回應
Thank you for your feedback. We cherish your comments that laud our service standards in providing exceptional hospitality. We value your patronage and look forward to welcome you back.