4/10 欠佳
Erica
家人同遊, 親子同遊
2024年2月18日
讚好:設施服務
不滿:整潔度和住宿狀況
The top portion of the unit (2 bedrooms and bath) were cozy, comfortable and clean. Unfortunately the basement where the 3rd bedroom and 2nd bathroom are located still haven’t been fully cleaned and sanitizing from the sewer leak a previous guest described. The baseboards around the bottom of the stairs are stained brown, there is brown splattering around/on the cutout door and there appears to still be feces behind the cutout door. We had a curious 3 year staying with us and were not comfortable using the space downstairs. The cut out door does not have a latch and is the perfect height for her to want to explore/open. We reached out to the property management company and they stated that the issues had been addressed by a plumber and a cleaning company. We ended up getting a hotel room nearby since we didn’t feel it was safe to use the area downstairs.
I don’t understand why they don’t wipe down the door and remove the feces. It seems like it would be an easy thing to address and would be in their best interests for future renters.
Erica
於 2024 年 2 月住了 3 晚