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沃基根格尼美洲最佳價值套房酒店的評價

2 out of 5
沃基根格尼美洲最佳價值套房酒店
411 S. Greenbay Road, Waukegan, IL

評價

5.6
10 分評分，優異；291 則評價中有 20 則" "
8 分評分，不錯；291 則評價中有 57 則" "
6 分評分，一般；291 則評價中有 99 則" "
4 分評分，欠佳；291 則評價中有 51 則" "
2 分評分，很差；291 則評價中有 64 則" "

5.6/10 

整潔度

6.4/10 

職員與服務

6.0/10 

設施服務

5.0/10 

住宿狀況

7.0/10 

環保程度

評價

6/10 一般

Lee Ann

讚好：職員與服務和客房舒適度
I'm betting this has been recently bought, and the new owners are trying to fix it. There were some building materials in the lobby. That said there were many rooms with no numbers on the door, my key took about 10 trys before it would let me in, they had to bring in a lamp because one of the ones in the room didn't work, and we found someone else's leggings in our room as we were packing to leave. Not hidden, and didn't see them the day before. There was no microwave or desk in the room. Never saw a pool, but not saying it wasn't there. It was a bed for 2 days, but not much more. Good wifi though:)
於 2022 年 4 月住了 2 晚

2/10 很差

Shyanne

親子同遊
不滿：整潔度和職員與服務
Crappy hotel very dirty and not well maintained
於 2022 年 2 月住了 2 晚
Management 於 2022年2月7日的回應
Shyanne, We apologize for any inconveniences you may of had during your stay. We will look into what happened and take all corrective actions.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
Good
於 2021 年 6 月住了 3 晚
ABVI Waukegan 於 2021年7月3日的回應
Thank you so much! We look forward to serving you again.

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2020 年 2 月住了 1 晚

2/10 很差

Nelle

伴侶同遊
不滿：整潔度、設施服務和住宿狀況
Blankets were ripped and had stains and burn marks. Smelled bad.
於 2020 年 2 月住了 1 晚
Dan 於 2020年2月26日的回應
We apologize for the inconveniences you had. Rest assured that we will take all corrective actions.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2020 年 2 月住了 1 晚

8/10 不錯

真實旅客

於 2020 年 2 月住了 3 晚

4/10 欠佳

真實旅客

家人同遊
讚好：整潔度
不滿：住宿狀況
Habitación con muchas cosas rotas o remendadas, olor no muy agradable, el aire acondicionado servia pero con baja intensidad. Desayuno bien pobre.
於 2020 年 1 月住了 3 晚
Guest Relations 於 2020年2月7日的回應
Guest feedback is always appreciated and welcome as it helps us continually improve. We're disappointed to hear that these aspects of your visit were less than satisfactory. Please know that these concerns will be reviewed with our maintenance and housekeeping teams. It's our hope that you will consider staying with us again in the future. It would be our pleasure to provide you with the exceptional stay that you expected and deserve.

4/10 欠佳

真實旅客

家人同遊
不滿：整潔度、設施服務和住宿狀況
Nothing. The only thing that wasn't horrible was the location. It seems to be in the middle of everything for the most part. But that's it.
於 2020 年 1 月住了 3 晚
General Manager 於 2020年2月3日的回應
Thank you for joining us during your recent trip. Though we are happy that you found our location to be remarkable, it's unfortunate that the same cannot be said about other aspects of your stay. We would have loved to learn more about the elements of our service that did not meet your expectations so that we could have promptly addressed them. We hope to hear from you soon and wish you all the best going forward.

6/10 一般

MomofaSailor (Texas)

家人同遊
讚好：整潔度和職員與服務
It will work for a night stay for graduation. Breakfast not great but you won’t be hungry.
於 2020 年 1 月住了 2 晚

10/10 優異

真實旅客

家人同遊
讚好：職員與服務和客房舒適度
My stay
Customer service the staff in general is amazing very very helpful very very friendly very accommodating! On another note ... a little updating would do that hotel wonders, ie newer towels Newark carpet newer paint ECT. But other than that it was a good stay for the money
於 2020 年 1 月住了 2 晚

2/10 很差

fumicon23

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
The room was very dusty and not clean at all. The wall had some holes and some off paint spots too. The first night we didn’t have shampoo and conditioners. I thought this hotel doesn’t provide it but next day after I came back to the room and I saw they put them in the bathroom so that means they didn’t prepare the room for the guest. The site said continental breakfast but it was very poor contents. That made me feel no breakfast is better than that. The front was always empty and people weren’t there.
於 2019 年 12 月住了 2 晚
General Manager 於 2019年12月12日的回應
We set high expectations for ourselves, so we are sorry to see your stay was not to our standards. Rest assured, we will improve upon our cleanliness and housekeeping efforts moving forward. Furthermore, we will note your comments regarding breakfast. Enjoy your trip home and we hope to have another chance to impress you.

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 11 月住了 3 晚

8/10 不錯

真實旅客

家人同遊
讚好：整潔度和職員與服務
The rooms were good size. They had the heat going when we got in so it was warm when we walked in the room. It was snowing outside so was nice to come into warm room.
於 2019 年 10 月住了 3 晚

6/10 一般

真實旅客

讚好：職員與服務
不滿：設施服務
I was the last room by the stairs and heard every time someone came downstairs through the door. No washcloths and didn’t have any soap for the bathroom. The curtains were short so the light from the building outside shined through.
於 2019 年 10 月住了 2 晚

6/10 一般

真實旅客

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The beds could have been softer. There were little holes all over the walls.
於 2019 年 10 月住了 1 晚

8/10 不錯

真實旅客

讚好：職員與服務
It's not bad for the price but it wasn't the location I was expecting
於 2019 年 10 月住了 3 晚

4/10 欠佳

Nicole

家人同遊
讚好：職員與服務
The staff was nice and very helpful wuth assisting wuth transportation and ny concerns. I was uoset because my card was charged but they stated the did not charge ny card. When i paid cash for the room
於 2019 年 9 月住了 5 晚
Guest Relations 於 2019年10月7日的回應
Dear Nicole, Thank you for sharing the details about your recent visit. Please accept our apologies if there were any issues regarding your credit card during your time with us. We are delighted that our attentive staff was able to attend to your needs, which added value to your stay. Please grant us the opportunity to change your perceptions during your next visit.

8/10 不錯

真實旅客

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
That staff was helpful and was a quite place to stay second time we have stayed and it was pleasant
於 2019 年 9 月住了 4 晚

6/10 一般

真實旅客

家人同遊
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
The staff was nice but the property and facility is in terrible condition and unkept!
於 2019 年 9 月住了 1 晚

10/10 優異

JK (Norwalk)

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Early check in and friendly staff. The only con would be a little better with cleanliness but overall, great stay!
於 2019 年 8 月住了 4 晚

6/10 一般

Frank (California )

伴侶同遊
不滿：整潔度、設施服務和住宿狀況
Hotel is very out dated. Wired smell as soon as I opened room door. Smelled like a mixture of mold, mildew and urine. Rust in restroom along floor and ceiling. Staff was respectful. Check in/out was very fast. Had no time to try the breakfast but it looked and smelled delicious.
於 2019 年 9 月住了 2 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 8 月住了 2 晚

2/10 很差

真實旅客

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Horrible nasty hotel they didn’t give me my refund
於 2019 年 8 月住了 1 晚

2/10 很差

Patricia

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Horrible
The room was in terrible shape. Curtains were torn and dust everywhere. I took pictures of all this. Towels had stains. We left a day early as it was just to filthy to stay
Stain on towels
Hook on bathroom door
Holes in walls
More holes
於 2019 年 8 月住了 5 晚

8/10 不錯

真實旅客

伴侶同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
The continental breakfast can be improved, and the towels need to be replaced “daily” otherwise I liked it. Great location.
於 2019 年 8 月住了 4 晚

8/10 不錯

真實旅客

親子同遊
讚好：整潔度、職員與服務和住宿狀況
I liked how fast the service was when we had first gotten there. We had been on the road for 10 hours and we were trying to hirry get checked in, change, and then go eat. The manager took no time to get us all in. He even got my Mom and I a room next to my Dads.
於 2019 年 8 月住了 2 晚

6/10 一般

真實旅客

於 2019 年 8 月住了 3 晚

10/10 優異

Buddy

親子同遊
讚好：整潔度、職員與服務和住宿狀況
Stayed here to attend Navy Boot Camp graduation for my child. It’s my second time attending and we stayed here before. Staff is super nice.
於 2019 年 8 月住了 2 晚

6/10 一般

真實旅客

讚好：職員與服務、設施服務和住宿狀況
不滿：整潔度
I liked the location and the closness of restuarant and the naval exchange. The hotel itself was excellant but my room was not as clean as expected
於 2019 年 8 月住了 2 晚

4/10 欠佳

tom

不滿：整潔度和住宿狀況
於 2019 年 7 月住了 2 晚

8/10 不錯

AUDREY

商務旅客, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I like the Flexibility of check-out. They gave us 1 extra hour. ^_^
於 2019 年 7 月住了 1 晚

6/10 一般

真實旅客

不滿：整潔度
於 2019 年 7 月住了 1 晚

8/10 不錯

真實旅客

於 2019 年 6 月住了 1 晚

2/10 很差

真實旅客

家人同遊
不滿：設施服務
I did not like anything about this property. The property was old, run down. Torn curtains, plastic bag wrapped around smoke detector, boxes stacked up in one of the common rooms, no amenities, a squirrel living in the space of a missing air conditioner are just a few of the things. The only good thing I can say about the place was the maid was very pleasant and helpful. Definitely would not stay again.
於 2019 年 5 月住了 2 晚
General Manager 於 2019年6月5日的回應
Your comments about your recent stay are gratefully received, as we always appreciate learning ways to better our accommodations. We sincerely apologize that we were unable to meet your expectations, though we're glad to know our helpful housekeeping staff could brighten your stay. We'll work diligently based on your comments to make sure we provide nothing but the best for our future guests. Again, thanks for reviewing, and we wish you all the best.

2/10 很差

真實旅客

於 2019 年 5 月住了 11 晚

6/10 一般

Wesley

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Good location where I had to go, not that far from my sister place. Less than 6 minutes
於 2019 年 3 月住了 1 晚

2/10 很差

Dominique

家人同遊
不滿：職員與服務、設施服務和住宿狀況
The property was very run down. The outside looked ok but once you got into the rooms it was raggedy.
於 2019 年 3 月住了 3 晚

4/10 欠佳

真實旅客

家人同遊, 親子同遊
不滿：設施服務和住宿狀況
The room was recently spackled and not even repainted. The smell overcame the room and we had to open the window the majority of the first day which didn't have a screen. The room had not been even remotely recently dusted. The bathroom was dirty. The free WiFi was not working. The breakfast was not Continental as listed and was very limited.
於 2019 年 3 月住了 2 晚

6/10 一般

真實旅客

家人同遊
讚好：職員與服務
不滿：整潔度
Carpet needs to be clean, beds are terrible. Obviously you get what you pay for. But beds feel like they're only springs. Staff was nice and courteous
於 2019 年 3 月住了 1 晚

6/10 一般

真實旅客

家人同遊
讚好：職員與服務
不滿：設施服務
Breakfast not a breakfast, just coffee and piece of bread.
於 2019 年 3 月住了 2 晚

2/10 很差

真實旅客

於 2019 年 3 月住了 2 晚

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Booked this hotel to go to my sisters navy graduation. They have a bus that runs from the hotel to the base which is awesome but if you drive it’s only a quick 10min drive. The price is awesome and their rooms were nice and clean. The customer service was also wonderful. Very friendly people!
於 2019 年 1 月住了 2 晚

4/10 欠佳

JP (Washington, D.C.)

讚好：職員與服務
不滿：住宿狀況
The hotel room was poorly lit, even with all lights turned on. The walls were thin enough I could hear the occupants of the neighboring room while they held a normal conversation. The room's walls had water damage, as well as holes from previously mounted equipment (shelving or television, I suspect). Heat was provided by a wall-unit that had to be unplugged to shut off, and the plug was hot to the touch (indicating a wiring problem). The hotel staff was quite friendly; however, housekeeping does not clean your room until after you check out (if you're staying multiple days, housekeeping will not bring you fresh towels or make your bed).
於 2019 年 1 月住了 2 晚

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
La limpieza del breakfast area personal siempre atentos y amables
於 2018 年 12 月住了 4 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2018 年 12 月住了 2 晚

2/10 很差

真實旅客

不滿：整潔度、職員與服務、設施服務和住宿狀況
於 2018 年 12 月住了 1 晚

2/10 很差

Anish

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
not good
The bed spread and towels were dirty. Rooms looked old.
於 2018 年 11 月住了 2 晚

4/10 欠佳

Greg

不滿：整潔度、職員與服務和住宿狀況
Less then Impressed
Dirty room with shoe prints on the wall along with dust on all wall Art. Shower leaked when you used it and the Drywall was fall off the wall around shower.
於 2018 年 11 月住了 2 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
1) liked location being convenient and accessible 2) disliked no coffee pot in room and no elevator
於 2018 年 10 月住了 2 晚