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橡樹溪陽台近橡樹溪中心凱富全套房酒店的評價

3 out of 5
橡樹溪陽台近橡樹溪中心凱富全套房酒店
17W445 Roosevelt Rd, Villa Park, IL

評價

7.8

不錯

10 分評分，優異；1000 則評價中有 418 則" "
8 分評分，不錯；1000 則評價中有 279 則" "
6 分評分，一般；1000 則評價中有 127 則" "
4 分評分，欠佳；1000 則評價中有 72 則" "
2 分評分，很差；1000 則評價中有 104 則" "

8.2/10 

整潔度

8.2/10 

職員與服務

8.0/10 

設施服務

7.8/10 

住宿狀況

7.6/10 

環保程度

評價

4/10 欠佳

edna d

不滿：整潔度和住宿狀況
updated.
於 2024 年 5 月住了 1 晚

10/10 優異

MeChell

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
For the price of the room, I am over the moon happy with it. My room was clean , the bed was very comfortable. The staff was friendly. I asked for some additional pillows and blankets. I was told they were in the sofa bed. When we unrolled the sofa bed it was a very very thin covering no pillows. When I went bank down they said it was after hours and they were unable to access the supplies. And petty the guide on my tv didn’t work but I was pleased and will stay there again without hesitation
於 2024 年 5 月住了 1 晚
Nikki 於 2024年5月20日的回應
Hi thank you for that. so sorry about the inconvenience I've been working on a TV guide for guest.

10/10 優異

Jonathan

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We stay here regularly when in town visiting family.
於 2024 年 5 月住了 1 晚
Nikki 於 2024年5月20日的回應
Were glad you chose us. have a great day

10/10 優異

Jonathan

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We stay whenever we are in the area, nice hotel and area.
於 2024 年 5 月住了 1 晚

10/10 優異

Chantell

10
於 2024 年 4 月住了 1 晚

2/10 很差

Verlean

不滿：整潔度、職員與服務和住宿狀況
Never got a room I booked and was told it was sold and couldn’t get a room
於 2024 年 5 月住了 1 晚

10/10 優異

Jada

讚好：整潔度、職員與服務、設施服務和住宿狀況
Front desk person was patient with my special needs wife while checking in
於 2024 年 4 月住了 1 晚
Nikki 於 2024年5月20日的回應
Hi. I'm glad you guys enjoy your stay with us. And thank you for that

8/10 不錯

Neal

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The bathrooms were super small and the tub was right on top of the door almost. Nearly impossible to open the bathroom door and stand in the same room.
於 2024 年 4 月住了 1 晚
Nikki 於 2024年5月20日的回應
Hi I apologize for that. We do have some rooms with bigger bathrooms. next time just let front desk know that's what you want.

6/10 一般

Denise

It was all fair and good. Staff was very nice. My family looked forward to swimming after seeking a pool we never went…. water was too cold. It’s not inviting at all…
於 2024 年 4 月住了 4 晚
Nikki 於 2024年5月20日的回應
hi I apologize for that. It should of been atleast 70 degrees. Next time please don't hesitate to let manager know. Thank you have a great rest of your day

10/10 優異

Valerie

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The customer service that was here last night was very helpful if I could give him 10 he got it from me
於 2024 年 4 月住了 1 晚
Nikki 於 2024年5月20日的回應
thank you so much for that hope you enjoyed your stay and your day as well

10/10 優異

Ever (Huntersville)

讚好：職員與服務
於 2024 年 4 月住了 1 晚

10/10 優異

Jacquee

商務旅客
讚好：整潔度和設施服務
Great
於 2024 年 4 月住了 1 晚
Nikki 於 2024年5月20日的回應
thank you enjoy your day

4/10 欠佳

Kimberly

不滿：職員與服務和設施服務
First, there is no convenient parking for check-in. Second, there is no ramp to bring the cart to your car. You have to leave the cart on the sidewalk and carry everything to the cart at check-in and carry everything to your car at check-outg f. The wind then blew the cart off of the curb and all of stuff flew everywhere. Third, they charged $25 for me to extend my check-out for only one hour. I have been traveling for over 50 years and never in my life have I been charged for a one hour later check-out. I will never stay there again. And I'm considering never to stay at any Choice Hotel again.
於 2024 年 4 月住了 3 晚
Nikki 於 2024年5月20日的回應
Hi, I apologize for the inconvenience. There is a ramp on the other side, I apologize for front desk not letting you know. about the late checkout, only diamond/ platinum choice members can check out late with no fee. if you ever decide to come back please ask for Nikki

8/10 不錯

DHIMAN

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Convenient from location point of view
於 2024 年 4 月住了 1 晚
Nikki 於 2024年4月20日的回應
hi thank you for that enjoy the rest of your day

2/10 很差

Stephanie

家人同遊
讚好：整潔度
不滿：職員與服務和住宿狀況
My issues is that everytime am there the pool is not working but one day and when I asked the lady at the desk she was like it worked one day that doesn’t matter I was there 4 days and my toilet in my room 124 just was nosey like it had to refill the water and I called and asked about checking in early the lady was rude and I stayed there a couple of times if the pool not working or a class is going on downstairs let the guest know and let that be there option to stay or not
於 2024 年 4 月住了 3 晚
Nikki 於 2024年4月20日的回應
Hi so sorry for that inconvenience. please ask for management for any other issues. next time you come please ask for Nikki

10/10 優異

Carol

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚

10/10 優異

Hector

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
.
於 2024 年 4 月住了 1 晚

6/10 一般

Megan

親子同遊
讚好：職員與服務
不滿：住宿狀況
For the price I was kinda shocked lights didn’t work in the room. The bathroom was absolutely not cleaned I went to buy things to clean the bathroom there was hair in the shower all over when we hadn’t touched the shower. The tv cable cord was falling off the wall. The blanket had multiple holes in it as if something ate through it. The pool had no signs that it would be maintenanced while my kids were in the pool the person came in to tell us which caught me way off guard.
於 2024 年 4 月住了 1 晚
Nikki 於 2024年4月20日的回應
Hi, sorry about that. front desk should have given you another room., and had to put that room out of order to be serviced. and about the pool i apologize for that also, it should have been communicated better

10/10 優異

DHIMAN

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
I have stayed in this property earlier. It is very neat and clean and located in a good area. The breakfast quality can be better
於 2024 年 4 月住了 1 晚
Nikki 於 2024年4月20日的回應
Hi we are working on making breakfast much better. so sorry about that

6/10 一般

Guadalupe

於 2024 年 4 月住了 1 晚

10/10 優異

Steve

於 2024 年 4 月住了 1 晚

8/10 不錯

Rosa

伴侶同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
You could do something a little better with the balconies. So they're not easy to get out on it and they are not easy to use.
於 2024 年 4 月住了 1 晚
Nikki 於 2024年5月20日的回應
Hi thank you for that I will let choice know

10/10 優異

Stephanie

於 2024 年 3 月住了 3 晚

10/10 優異

George

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚

4/10 欠佳

Audrianna

家人同遊
It was very noisy a cross the hall from me, there where many children running, and playing through the hall all day. Couldn't rest well.
於 2024 年 3 月住了 1 晚
Nikki 於 2024年4月20日的回應
Hi so sorry for that inconvenience. front desk should have handle that. next time speak to management

2/10 很差

mario

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
First of the customer service was very poor. The person at the front desk seem like he was vothered to answer questions. Elevator made me think i was gonna die and got stuck for a few seconds right at the 3rd floor. Key cards are wonky.
於 2024 年 3 月住了 1 晚
Nikki 於 2024年4月20日的回應
Hi so sorry for the inconvenience yes the key cards are wonky i agree and apologize for that.

8/10 不錯

Stephnie

家人同遊
讚好：整潔度、設施服務和住宿狀況
I didn’t like the fact that the lights came on with or without motion
於 2024 年 3 月住了 3 晚
Nikki 於 2024年4月20日的回應
Hi so sorry about. That is CHOICE decision for the lights.

10/10 優異

Dominic

於 2024 年 3 月住了 2 晚

6/10 一般

Michael

讚好：職員與服務、設施服務和住宿狀況
Early check-in helped me a lot
於 2024 年 3 月住了 2 晚
Nikki 於 2024年4月20日的回應
thank you for that have a great rest of your day

10/10 優異

Agata

家人同遊, 親子同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
we had a great time thank you! Will be back!
於 2024 年 3 月住了 6 晚
Nikki 於 2024年4月20日的回應
Hi thank you see you soon

8/10 不錯

Mathew

讚好：整潔度、職員與服務、設施服務和住宿狀況
Friendly staff informed me that the resturant across the street offers 15 percent discout.
於 2024 年 3 月住了 1 晚
Nikki 於 2024年4月20日的回應
thank you

10/10 優異

john

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
There was a room adjacent to sleeping area with couch and other t.v. which was nice. Pool area needs maintenance.
於 2024 年 3 月住了 1 晚
Nikki 於 2024年4月20日的回應
Hi. I apologize for that. already done

10/10 優異

Janak Harishchandra

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice location and close to downtown and airport
於 2024 年 3 月住了 1 晚
Nikki 於 2024年4月20日的回應
Thank you for that

2/10 很差

Robert

家人同遊
讚好：住宿狀況
不滿：職員與服務
I didn’t appreciate today when we were leaving the two gentlemen that were cleaning rooms one black and one Mexican made comments and laughed at us as we were walking past them. Me and my wife have started there 5 or 6 times and really enjoyed the stay but don’t appreciate the immaturity of staff! We will be looking for another place to stay and we will let everyone know what happened!
於 2024 年 3 月住了 1 晚
Nikki 於 2024年4月20日的回應
Hi so sorry about that. i will let management know

2/10 很差

Monchoya

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
I booked for the pool. I went to the basement and noticed the pool was not open. I asked the staff why the pool was not open, she said it would be open shortly. We went back to the pool to see that the pool was never going to open and it was unsafe to get in. I was lied to the first time and I reached out to management about a refund still no response.
於 2024 年 3 月住了 1 晚
Nikki 於 2024年4月20日的回應
Hi sorry for that The pool was being serviced at that time

10/10 優異

alexis

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 3 晚

10/10 優異

Declan

The price
於 2024 年 3 月住了 3 晚

8/10 不錯

Angela

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Actually everything was good. From the beginning to the end. Friendly and clean. CUSTOMER SERVICE WAS GREAT. BEEN HERE A COUPLE OF TIMES BEFORE AND ALWAYS RECEIVED GREAT CUSTOMER SERVICE AND CLEAN ROOMS.
於 2024 年 3 月住了 4 晚
Nikki 於 2024年4月20日的回應
Thank you so much for that

10/10 優異

James

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚

4/10 欠佳

Steve

不滿：職員與服務
Nice area
於 2024 年 3 月住了 2 晚

10/10 優異

Hakeem

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great property and excellent continental breakfast:)
於 2024 年 3 月住了 2 晚
Nikki 於 2024年4月20日的回應
hi.. thank you for that have a great rest of your day

10/10 優異

Joseph

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 3 晚

10/10 優異

DHIMAN

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Close to work and value for money. Clean spacious rooms
於 2024 年 3 月住了 1 晚
Nikki 於 2024年4月20日的回應
thank you so much for that have a great rest of your day

6/10 一般

rosemarie (CASTLE ROCK)

不滿：住宿狀況
於 2024 年 3 月住了 3 晚

10/10 優異

Steve

於 2024 年 2 月住了 1 晚

2/10 很差

Marisa

家人同遊
不滿：整潔度、職員與服務和住宿狀況
Extremely dissappointed! Room was okay…but the shower was clogging, shower head falling off, floors stained. The noise was unbelievable! People screaming in the hallways, weird noises coming from the room, heating system was loud, there was a party on the bottom floor which we could hear all the way on the second floor and the smell of marajuana was disgusting!!!! Terrible experience!
於 2024 年 3 月住了 1 晚
Nikki 於 2024年4月20日的回應
Hi so sorry about that. When you went to front desk, they did not offer a better room. when you come back ask for Nikki

10/10 優異

Gaynell

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Convenient
於 2024 年 2 月住了 5 晚

8/10 不錯

Robin

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 2 晚

10/10 優異

DHIMAN

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Well kept property. Good quality breakfast. Good value for money
於 2024 年 2 月住了 2 晚
Nikki 於 2024年4月20日的回應
hi Thank you for that have a great rest of your day

2/10 很差

Duana

家人同遊
不滿：整潔度、職員與服務和住宿狀況
Horrible
Previous stay Aug 2023 was excellent enough to bring me back . This current stay , felt like a club hang out . People hanging around the entry/exit points . Elevator didn’t work. My shower didn’t work , they changed my room then that room tub wouldn’t flush. Front desk agent rude.
於 2024 年 2 月住了 3 晚