湖泊

芝加哥壯麗大道希爾頓逸林酒店的評價

4 out of 5

評價

8.6

優異

10 分評分,優異;2193 則評價中有 1319 則" "
8 分評分,不錯;2193 則評價中有 481 則" "
6 分評分,一般;2193 則評價中有 201 則" "
4 分評分,欠佳;2193 則評價中有 98 則" "
2 分評分,很差;2193 則評價中有 94 則" "

8.8/10 

整潔度

8.8/10 

職員與服務

8.4/10 

設施服務

8.8/10 

住宿狀況

8.6/10 

環保程度

評價

8/10 不錯

GU

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
should provide toothbrush and toothpaste together instead of giving only one when asking
於 2022 年 4 月住了 1 晚
DTC 於 2022年4月18日的回應
Greetings, It was a pleasure to serve as your host and we appreciate the feedback shared. We typically do have a fair supply of such necessities in the event that these are forgotten, and we apologize once more if our inventory had run low. We appreciate the high marks and we look forward to winning your heart even more the next time we see you. Warm regards, DoubleTree Mag Mile

10/10 優異

Sichao

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2021 年 11 月住了 1 晚

10/10 優異

RIQInG

家人同遊, 商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
clean is good
於 2021 年 11 月住了 1 晚
DTC 於 2021年11月16日的回應
Greetings, Cleanliness is one of the top factors travelers are looking for today and we are pleased to read that we fully impressed. We appreciate your thoughtful feedback and we encourage you to join us again just as soon as you can. Warm regards, DoubleTree Mag Mile

10/10 優異

RIQInG

於 2021 年 11 月住了 1 晚

6/10 一般

Vee

Not to bad
於 2024 年 4 月住了 2 晚
DT 於 2024年4月29日的回應
Dear Vee,Thank you for taking the time to share your review. We’re disappointed to not have fully exceeded your expectations, and we encourage you to join us for a visit that truly goes above and beyond in the months ahead. From our perfect Magnificent Mile location to our world-class amenities, there is always more to see and do. We eagerly await another chance to impress and wish you all the best until then.Warm regards,DoubleTree Mag Mile

6/10 一般

Christopher (Brea)

家人同遊
讚好:職員與服務和設施服務
Bathtubs chipping. Door in bathroom Had erosion. Found licorice under table. They did rush and had our room ready before normal check in though.
於 2024 年 4 月住了 3 晚
DT 於 2024年4月29日的回應
Dear Christopher,Thank you for sharing such worthwhile feedback. While we’re delighted to have provided you with an early check-in, we apologize for the initial state of our accommodations. We take great pride in going above and beyond for our guests, and we invite you to return for a truly exceptional experience in the months ahead. It would be a joy to share a true DoubleTree stay with you soon, and we eagerly await another opportunity to exceed your expectations. Until then!Warm regards,DoubleTree Mag Mile

10/10 優異

Anabel

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nos gustó mucho la experiencia
於 2024 年 4 月住了 1 晚
DT 於 2024年4月29日的回應
Greetings Anabel,Your kind words mean the world to us, and we can’t thank you enough for sharing. We strive to go above and beyond for our guests, and we’re thrilled you were able to experience all we have to offer. From our friendly team to our prime Magnificent Mile location, there are always more memories to be made when you make us your downtown Chicago home. We eagerly await your return and hope to exceed your expectations once again soon!Warm regards,DoubleTree Mag Mile

8/10 不錯

Brad

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Could hardly see out the windows, really dirty, but I understand this time of year they have not started to clean outside windows.
於 2024 年 4 月住了 3 晚
DT 於 2024年4月29日的回應
Dear Brad,We appreciate your review and thank you for sharing. We too would be disappointed if we were unable to see the best of the Windy City, and we look forward to addressing your concerns with our windows in the coming weeks. We look forward to exceeding your expectations upon your return, and we hope to be your Magnificent Mile home for years to come. We wish you all the best and hope to see you once again soon!Warm regards,DoubleTree Mag Mile

6/10 一般

Shelly Anne

商務旅客
The heating was very loud. The baggage person who stored bags on the day od departure was not very friendly when the bags was received but sadly was smiling and waiting for a tip and I had to say latter. This is quite unbecoming and annoying of good customer service
於 2024 年 4 月住了 3 晚
DT 於 2024年4月29日的回應
Dear Shelly,We appreciate your feedback and thank you for sharing. We’re disappointed to learn of your atypical experience, and we can’t apologize enough for falling short of our usual standards of hospitality and care. The guest is at the forefront of everything we do, and we invite you to join us for a visit that truly goes above and beyond in the months ahead. We look forward to addressing your concerns with the heating in the coming days, and we hope to share an exceptional stay with you soon. Until next time.Warm regards,DoubleTree Mag Mile

10/10 優異

Edwin

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
like
於 2024 年 4 月住了 3 晚
DT 於 2024年4月29日的回應
Dear Edwin,Your perfect review has brightened our day, and we’re thrilled to learn of your memorable experience. From our friendly team to our world-class amenities, we strive to share an exceptional stay with our guests. With the best of the Magnificent Mile just steps from our front doors, we invite you to make us your home away from home for years to come. We look forward to exceeding your expectations once again in the coming months, and we wish you nothing but the best until then!Warm regards,DoubleTree Mag Mile

10/10 優異

Gavin

讚好:整潔度、職員與服務、設施服務和住宿狀況
Parking is expensive considering I found a lot 100 yards up the road for 1/3 the price, but other than that it was a fantastic hotel and stay
於 2024 年 4 月住了 1 晚
DT 於 2024年4月29日的回應
Dear Gavin,Your kind words have us smiling from ear to ear, and we thank you for taking the time to share. We take immense joy in sharing the best of the Magnificent Mile with our guests, and we’re delighted to have provided you with an exceptional stay. We appreciate your added comments on our published parking rates, and we look forward to welcoming you for exceptional visits for years to come. We wish you all the best and eagerly await your return!Warm regards,DoubleTree Mag Mile

10/10 優異

Moose

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
The parking was not my favorite, but everything else was spectacular.
於 2024 年 4 月住了 2 晚
DT 於 2024年4月29日的回應
Greetings Moose,Your kind words have us smiling from ear to ear, and we thank you for making us aware of your exceptional stay. We take immense pride in exceeding the expectations of our guests, and you can always expect a world-class experience when you make us your Magnificent Mile home. Your added parking observation is noted, and we look forward to considering your comment as we strive to improve. We look forward to going above and beyond for you soon and wish you nothing but the best until then!Warm regards,DoubleTree Mag Mile

8/10 不錯

Devaneke

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great accommodation all things considered.
於 2024 年 4 月住了 3 晚
DT 於 2024年4月29日的回應
Dear Devaneke,Your high rating means the world to us, and we’re delighted to learn of your successful stay. You can always expect a visit filled with world-class hospitality and care when you make us your downtown Chicago home, and we’re thrilled you were able to take advantage of our many amenities and spacious accommodations. We eagerly await your return to the Windy City and look forward to impressing you once again soon!Warm regards,DoubleTree Mag Mile

10/10 優異

Jennifer

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 3 晚
DT 於 2024年4月29日的回應
Dear Jennifer,Thank you for sharing your perfect rating! It was a joy to be your Magnificent Mile home, and we’re delighted to have provided you with a world-class stay. It is always a pleasure to welcome our guests to the Windy City, but it is even more satisfying to exceed their expectations. We look forward to sharing world-class hospitality with you once again soon, and we wish you all the best until your return!Warm regards,DoubleTree Mag Mile

4/10 欠佳

Nertila

多人同遊
不滿:職員與服務、設施服務和住宿狀況
The staff was ok!
於 2024 年 4 月住了 2 晚
DT 於 2024年4月25日的回應
Dear Nertila,Thank you for sharing such valuable feedback. We’ll be sure to pass your compliments along to our dedicated team, but we’re disappointed to have fallen short of your expectations. We invite you to reach out directly for any assistance we can provide in helping you return for a visit that truly goes above and beyond. It would be a joy to demonstrate our commitment to the guest experience, and we hope to welcome you for another visit in the months ahead. Until then.Warm regards,DoubleTree Mag Mile

8/10 不錯

Michael

讚好:整潔度、職員與服務、設施服務和住宿狀況
Great location, clean and comfortable, staff were helpful and accommodating. Walkable to many attractions, restaurants, shopping and transit.
於 2024 年 4 月住了 2 晚
DT 於 2024年4月25日的回應
Greetings Michael,Your glowing review means the world to us, and we thank you for taking the time to share. From our convenient Magnificent Mile location to our dedicated team, we take immense joy in going above and beyond for our guests. With all there is to see and do (and eat!) just steps from our front doors, we encourage you to make us your home away from home for years to come. Until next time!Warm regards,DoubleTree Mag Mile

10/10 優異

Luis Antonio

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Will stay there again.
於 2024 年 4 月住了 2 晚
DT 於 2024年4月25日的回應
Dear Luis,Your perfect review and promise of a return mean the world to us, and we’re delighted to have shared a memorable stay with you. From our friendly team to our world-class accommodations, we strive to provide our guests with a truly exceptional experience. We eagerly await another opportunity to exceed your expectations, and we wish you nothing but the best until then!Warm regards,DoubleTree Mag Mile

10/10 優異

Jolean

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Enjoyed our time. Love having access to coffee and food right in the lobby. Staff was great. Thank you
於 2024 年 4 月住了 3 晚
DT 於 2024年4月22日的回應
Greetings Jolean,Your kind words and perfect rating mean the world to us, and we’re thrilled to learn of your exceptional stay. We strive to create a memorable and convenient experience for our guests, and we’re delighted you were able to take advantage of our Made Market and Starbucks in the lobby. We’ll be sure to pass your kind words along to our dedicated team, and we can’t wait to welcome you for another memorable stay soon. Until next time!Warm regards,DoubleTree Mag Mile

10/10 優異

Samantha

多人同遊
Great stay!
於 2024 年 4 月住了 4 晚
DT 於 2024年4月22日的回應
Dear Samantha,Greetings from Chicago! Your perfect rating has us smiling from ear to ear, and we thank you for taking the time to share. We strive to create an exceptional experience for our guests, and we’re thrilled you were able to take advantage of our world-class amenities and comfortable accommodations. We look forward to being your home away from home for years to come, and we eagerly await your return!Warm regards,DoubleTree Mag Mile

8/10 不錯

Juan Antonio

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nada me disgusto
於 2024 年 4 月住了 1 晚
DT 於 2024年4月22日的回應
Dear Juan,Your kind words mean the world to us, and we can’t thank you enough for sharing. It would be a joy to be your Magnificent Mile home for years to come, and we invite you to hurry back for another exceptional stay in the months ahead. We look forward to impressing you once again soon and wish you all the best until then!Warm regards,DoubleTree Mag Mile

8/10 不錯

Juan Antonio

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
No me desagrada nada , tido esta excelente
於 2024 年 4 月住了 2 晚
DT 於 2024年4月22日的回應
Dear Juan,Thank you for sharing such a glowing review! We’re delighted to have shared a memorable stay with you. From our perfect Magnificent Mile location to our friendly team, we take great pride in going above and beyond for our guests. We look forward to welcoming you once again in the months ahead, and we wish you nothing but the best until then!Warm regards,DoubleTree Mag Mile

10/10 優異

Daniel

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
DT 於 2024年4月22日的回應
Greetings Daniel,Thank you for sharing your perfect rating! It was a joy to be your Magnificent Mile home, and we’re delighted to have shared a successful stay with you. From our friendly atmosphere to our spacious accommodations, you can always expect a memorable experience from the moment you walk through our front doors. We hope for another opportunity to exceed your expectations once again, and we eagerly await your return. Until then!Warm regards,DoubleTree Mag Mile

6/10 一般

Wendy

伴侶同遊
讚好:整潔度、職員與服務和設施服務
Air conditioner seemed to freeze up and would not get below 72. It was very hot at times. Had them check it with no feedback or resolution. Other than that it was a great stay.
於 2024 年 4 月住了 5 晚
DT 於 2024年4月17日的回應
Dear Wendy,Thank you for sharing your review. While we’re thrilled that much of your stay checked all the boxes, we’re disappointed to have not been able to completely exceed your expectations. We look forward to addressing the concerns regarding the air conditioner in your accommodations, and we encourage you to reach out directly for any assistance we can provide in helping you return for a more typical DoubleTree experience. We eagerly await another opportunity to impress and wish you all the best until then.Warm regards,DoubleTree Mag Mile

10/10 優異

Jeff

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Had a great stay here. Great location in downtown. So many bars and restaurants you can walk to. Staff was very friendly and helpful. I had the double queen room. Very spacious and clean. They have a decent gym. My only complaint was the pool was closed. I didn't know that a lot of places in Chicago do that.
於 2024 年 4 月住了 3 晚
DT 於 2024年4月17日的回應
Greetings Jeff,Your perfect review and kind words have us smiling from ear to ear, and we’re delighted to have shared an exceptional stay with you. From our perfect Magnificent Mile location to our friendly team, you can always expect an unforgettable experience when you make us your home away from home. It would be a joy to welcome you to our clean accommodations and world-class amenities once again in the months ahead (the rooftop pool is always a hit in summer!), and we look forward to exceeding your expectations once again soon. Until next time!Warm regards,DoubleTree Mag Mile

10/10 優異

Maria

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 3 晚
DT 於 2024年4月19日的回應
Greetings Maria,Your perfect rating has us smiling from ear to ear, and we can’t thank you enough for sharing. From our well-appointed accommodations to our friendly team, you can always expect a memorable experience when you join us at the heart of the Magnificent Mile. We look forward to being your home away from home for years to come and eagerly await your return!Warm regards,DoubleTree Mag Mile

6/10 一般

Liliana

不滿:職員與服務
It was not what I expected. The hotel room had skittles on the ground and the bathroom was dirty. I don’t think the cleaning personnel took their job serious as you could hear them laughing and socializing most of the time. The area was an unsafe area. I was disappointed.
於 2024 年 4 月住了 2 晚
DT 於 2024年4月16日的回應
Dear Liliana,We appreciate your feedback and thank you for sharing. We can’t apologize enough for falling short of our usual standards of hospitality and care, and we look forward to addressing your concerns in the days ahead. It would be a joy to demonstrate our commitment to the guest experience, and we invite you to reach out directly for any assistance we can provide in helping you return for a visit more in line with your expectations. The safety of our guests is of the utmost importance, and we eagerly await another opportunity to share all we have to offer with you.Warm regards,DoubleTree Mag Mile

8/10 不錯

John

多人同遊
讚好:整潔度和職員與服務
The lobby gave a sense of a higher and experience while the rooms were no better than a mid range hotel. Comfy beds. Note: If you’re looking to cast any movies from your personal decide to the TV you’re room, you won’t be able to do it here. Not a smart TV either. Very short walk to the Pier and nice grocery store across the street. For the price it wasn’t what i expected but it is downtown Chicago.
於 2024 年 4 月住了 3 晚
DT 於 2024年4月16日的回應
Dear John,Thank you for sharing such a worthwhile review. Our location at the heart of the Magnificent Mile is certainly one of our many highlights, and we’re thrilled you were able to take advantage of all the Windy City adventure to be had just steps from our front doors. Your added comments on your accommodations are welcomed, and we look forward to referencing your feedback as we strive to improve. We hope to welcome you for an even more memorable stay in the months ahead, and we eagerly await another opportunity to fully exceed your every expectation. Until next time!Warm regards,DoubleTree Mag Mile

10/10 優異

Angela

讚好:整潔度、職員與服務和住宿狀況
Very nice
於 2024 年 4 月住了 1 晚
DT 於 2024年4月16日的回應
Greetings Angela,Your kind words have us smiling from ear to ear, and we can’t thank you enough for sharing. It was a pleasure to welcome you to our world-amenities and comfortable accommodations, and we’re thrilled you were able to take advantage of all we have to offer. You can always expect a memorable visit whenever you make us your home away from home, and we eagerly await an opportunity to exceed your expectations once again. Until next time!Warm regards,DoubleTree Mag Mile

10/10 優異

Alayna N

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
DT 於 2024年4月15日的回應
Greetings Alayna,Your perfect rating has us smiling from ear to ear, and we’re thrilled to have shared a memorable stay with you. From our perfect Magnificent Mile location to our friendly team, you can always expect an unforgettable visit when you make us your home away from home. We look forward to being your home away from home for years to come, and we can’t wait for your return. Until next time!Warm regards,DoubleTree Mag Mile

10/10 優異

Lori

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚
DT 於 2024年4月15日的回應
Dear Lori,Thank you for sharing such a high rating! It was a joy to welcome you to all we have to offer at the heart of the Magnificent Mile, and we’re delighted you were able to experience our welcoming environment and well-appointed accommodations. We take great pride in going above and beyond for our guests, and we encourage you to join us for another Windy City adventure. We eagerly await your return and wish you all the best until then!Warm regards,DoubleTree Mag Mile

10/10 優異

Elton

讚好:整潔度、職員與服務、設施服務和住宿狀況
Clean and comfortable
於 2024 年 4 月住了 2 晚
DT 於 2024年4月11日的回應
Dear Elton,Greetings from Chicago! Your kind words and perfect review have warmed our hearts, and we’re thrilled to have shared an exceptional stay. You can always expect a warm welcome and clean environment whenever you join us at the heart of the Magnificent Mile, and we encourage you to make us your home away from home for years to come. We eagerly await your return and wish you all the best until then!Warm regards,DoubleTree Mag Mile

10/10 優異

Yana

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚
DT 於 2024年4月11日的回應
Greetings Yana,Thank you for sharing your perfect rating! It was a joy to be your Magnificent Mile home, and we’re delighted you were able to take advantage of all we have to offer. We strive to provide our guests with everything they need for a memorable stay, and we encourage you to join us for another unforgettable visit once again in the coming months. Until next time!Warm regards,DoubleTree Mag Mile

10/10 優異

Jeanice

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 3 晚
DT 於 2024年4月11日的回應
Dear Jeanice,Your perfect review has us smiling from ear to ear, and we can’t thank you enough for sharing. From our prime Magnificent Mile location to our well-appointed accommodations, you can always expect an unforgettable stay whenever you make us your go-to Chicago destination. We look forward to exceeding your expectations once again in the months ahead, and we wish you all the best until then!Warm regards,DoubleTree Mag Mile

2/10 很差

Brandi

家人同遊, 親子同遊
讚好:整潔度、設施服務和住宿狀況
We went and had issues from the start, first the parking arm won’t go up and maybe we did it wrong? But after that had issues leaving the garage and it was a nightmare so I thought. Next was the vet large and party group that stayed on our floor partying and talking so loud till 5am. I barely got any sleep the two nights I was there. And staff didn’t do anything to minimize the noise. I never write bad reviews but I have to. They did say they would credit me $100 but I have a feeling I won’t see it. We did like the hotel other than these issues. Probably won’t stay here again
於 2024 年 4 月住了 2 晚
DT 於 2024年4月9日的回應
Dear Brandi,We appreciate your feedback and thank you for sharing. We take great pride in sharing a truly memorable experience for our guests, and we can’t apologize enough for falling short or your expectations. We deeply regret the outside noise that seeped in and disrupted your stay, and we invite you to reach out directly for any further assistance we can provide in alleviating your concerns. It would be a pleasure to demonstrate our commitment to the guest experience, and we hope to hear from you in the days ahead. Until then.Warm regards,DoubleTree Mag Mile

10/10 優異

Doug

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Convenient location.
於 2024 年 4 月住了 3 晚
DT 於 2024年4月9日的回應
Dear Doug,Your perfect rating means the world to us, and we’re delighted to learn of your unforgettable stay. Our location at the heart of the Magnificent Mile is certainly one of our many highlights, and we’re thrilled you were able to take advantage of all the adventure to be had just steps from our front doors. With all there is to see and do (and eat!) nearby, we invite you to join us for another memorable experience in the months ahead. Until next time!Warm regards,DoubleTree Mag Mile

10/10 優異

Yvonne

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
.
於 2024 年 4 月住了 1 晚
DT 於 2024年4月9日的回應
Greetings Yvonne,Thank you for sharing your perfect rating! It was a joy to be your Magnificent Mile home, and we’re thrilled you were able to take advantage of all we have to offer. From our friendly environment to our well-appointed accommodations, you can always expect a memorable stay whenever you join us at the heart of the Windy City. We look forward to being your home away from home for years to come, and we encourage you to join us again soon. Until then!Warm regards,DoubleTree Mag Mile

10/10 優異

Juan

於 2024 年 4 月住了 3 晚
DT 於 2024年4月26日的回應
Dear Juan,Greetings from Chicago! It was a joy to be your Magnificent Mile home, and we’re thrilled to learn of your successful stay. We take great pride in providing our guests with everything they need for a memorable experience, and we’re delighted you were able to take advantage of our endless amenities and world-class hospitality. We look forward to being your home away from home once again in the months ahead, and we eagerly await another opportunity to impress. Until next time!Warm regards,DoubleTree Mag Mile

10/10 優異

Paula

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Tiene lo necesario.
於 2024 年 4 月住了 3 晚
DT 於 2024年4月9日的回應
Dear Paula,Your perfect rating and kind words mean the world to us, and we thank you for taking the time to share. We take great pride in providing our guests with everything they need for an exceptional stay, and we’re thrilled to have been your home away from home. We look forward to being your Magnificent Mile home for years to come, and we eagerly await another opportunity to exceed your expectations. Until then!Warm regards,DoubleTree Mag Mile

10/10 優異

Yungming

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Walkable
於 2024 年 4 月住了 3 晚
DT 於 2024年4月9日的回應
Greetings Yungming,Your perfect rating has brightened our day, and we’re thrilled to learn of your memorable Magnificent Mile adventure. With endless Chicago hotspots just steps away, there is no shortage of memories to be had. We look forward to being your Windy City home for years to come, and we invite you to hurry back for another exceptional stay in the months ahead. Until next time!Warm regards,DoubleTree Mag Mile

10/10 優異

phurita

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Good areas room was clean staff are great
於 2024 年 3 月住了 1 晚
DT 於 2024年4月9日的回應
Dear phurita,Greetings from Chicago! Your perfect rating and kind words mean the world to us, and we’re thrilled to learn of your unforgettable stay. We take great pride in going above and beyond for our guests, and our team will be delighted by your appreciation. It would be a joy to welcome you to our friendly atmosphere and well-appointed accommodations once again in the months ahead, and we hope to exceed your every expectation soon. Until then!Warm regards,DoubleTree Mag Mile

10/10 優異

Anne

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Easy check in, attached garage, hallways smelled AMAZING.
於 2024 年 4 月住了 1 晚
DT 於 2024年4月4日的回應
Dear Anne,Greetings from Chicago! Your perfect review and kind words mean the world to us, and we we’re delighted to have shared a memorable experience with you. We strive to provide our guests with everything they need for an exceptional stay, and from our parking garage to our welcoming atmosphere, we aim to exceed your expectations. We look forward to being your home away from home for years to come, and we wish you nothing but the best until your return!Warm regards,DoubleTree Mag Mile

10/10 優異

B9

讚好:整潔度、職員與服務和住宿狀況
Beautiful stay
於 2024 年 4 月住了 2 晚
DT 於 2024年4月4日的回應
Greetings B9,Thank you for sharing such a glowing review! It was a joy to be your Magnificent Mile home, and we’re delighted you were able to take advantage of all we have to offer. From our well-appointed accommodations to our dedicated team, you can always expect an unforgettable stay when you join us at the heart of downtown Chicago. We eagerly await another opportunity to impress and wish you all the best until then!Warm regards,DoubleTree Mag Mile

10/10 優異

Scott

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Thank you
於 2024 年 3 月住了 1 晚
DT 於 2024年4月4日的回應
Dear Scott,Your perfect rating has us smiling form ear to ear, and we can’t thank you enough for sharing. We strive to go above and beyond for our guests, and we’re delighted you were able to take advantage of our friendly atmosphere and convenient location. We look forward to sharing another comfortable stay with you in the coming months, and we eagerly await another opportunity to exceed your expectations once again. Until then!Warm regards,DoubleTree Mag Mile

8/10 不錯

Shelby

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The shampoo is running out and waiting for more than an hour but still not getting it. We force to go to front desk with untidy clothes on.
於 2024 年 2 月住了 2 晚
DT 於 2024年4月3日的回應
Dear Shelby,Thank you for sharing such valuable insights. We take great pride in quickly and efficiently meeting the needs of our guests, and we apologize for our atypical response time to your request. We promise to deliver a world-class experience on your next visit to the heart of the Magnificent Mile, and we eagerly await the next opportunity to truly exceed your expectations. Until then!Warm regards,DoubleTree Mag Mile

4/10 欠佳

Earl Russell (Chaska)

家人同遊
不滿:職員與服務
The one bright spot was the bellhop team who handled our luggage very well. They were courteous, moved quickly and made sure we had what we needed. Otherwise: The property was very loud. We could hear everything from outside noise, to hallways and neighbors. When calling the front desk after midnight because neighbors were having a party and kids were trying to sleep we were dismissed by the man answering the phone. He was rude and argumentative. I would not stay at this hotel again.
於 2024 年 3 月住了 2 晚
DT 於 2024年4月3日的回應
Dear Earl,We welcome your feedback and thank you for taking the time to share. While we’re delighted to learn of your appreciation for our dedicated team, we’re disappointed to learn of the outside noise that seeped in and disrupted your stay. We take great pride in going above and beyond for our guests, and we can’t apologize for falling short of our usual standards. We encourage you to reach out directly for any assistance we can provide in alleviating your concerns, and we hope to hear from you in the days ahead. We wish you all the best and eagerly await an opportunity to demonstrate our commitment to a world-class guest experience.Warm regards,DoubleTree Mag Mile

10/10 優異

Tyler

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Staff was tremendous. From the check in process (Tate) to the cleaning staff and the restaurant staff. All were kind and happy to take care of their customers.
於 2024 年 3 月住了 3 晚
DT 於 2024年4月2日的回應
Greetings Tyler,Your kind words have us smiling from ear to ear, and we can’t thank you enough for sharing such a glowing review. We’re nothing without our dedicated team, and we can’t wait to pass your compliments along. Tate is one of our best, and he will be thrilled by your appreciation for his efforts. You can always expect a warm welcome and friendly environment whenever you make us your downtown Chicago home, and we encourage you to join us for another memorable stay soon. Until then!Warm regards,DoubleTree Mag Mile

10/10 優異

Kara

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
DT 於 2024年4月2日的回應
Dear Kara,Your perfect rating means the world to us, and we thank you for taking the time to share. From our friendly team to our well-appointed accommodations, you can always expect a memorable stay when you join us at the heart of the Magnificent Mile, and we invite you to make us your downtown Chicago choice for years to come. Until next time!Warm regards,DoubleTree Mag Mile

4/10 欠佳

Richard

家人同遊
Expedia and the hotel are playing some kind of a game with breakfasts. I paid Expedia for breakfast to be included and then the hotel wouldn’t honor it. Very sad how it was handled with Expedia the hotel and the staff..
於 2024 年 3 月住了 2 晚
DT 於 2024年4月1日的回應
Dear Richard,We appreciate your valuable insights and thank you for taking the time to share. We’re disheartened to learn of your disappointing stay, and we deeply regret the miscommunication you experienced. We would like to extend our sincere apologies for any frustration or disappointment this may have caused during your stay. Should you wish to discuss your experience in further detail, we encourage you to reach out directly so that we can schedule a time to resolve these concerns. It would be a joy to demonstrate our commitment to the guest experience, and we look forward to hearing from you in the coming days.Warm regardsDoubleTree Mag Mile

10/10 優異

ANA MARY (Saint Cloud)

家人同遊
於 2024 年 3 月住了 4 晚
DT 於 2024年4月1日的回應
Dear Ana,Thank you for sharing your perfect review! We take great pride in going above and beyond for our guests, and we’re delighted you were able to take advantage of all we have to offer. From our friendly team to our well-appointed accommodations, you can always expect a memorable stay when you make us your Magnificent Mile home. We eagerly await another opportunity to impress and hope to see you again soon!Warm regards,DoubleTree Mag Mile

8/10 不錯

Bianca

家人同遊
讚好:職員與服務、設施服務和住宿狀況
The room could have been wiped down a little better. As well as didn’t ask for a wheelchair room but received one.
於 2024 年 3 月住了 1 晚
DT 於 2024年4月1日的回應
Greetings Bianca,We appreciate your valuable insights and thank you for sharing. It was a pleasure to welcome you to all we have to offer at the heart of the Magnificent Mile, and we’re thrilled to have shared our endless amenities and world-class hospitality with you. Your added feedback on your accommodations is welcomed, and we look forward to sharing a truly exceptional stay with you in the months ahead. Until next time!Warm regards,DoubleTree Mag Mile