開放式客房, 2 張標準雙人床, 非吸煙房 | 書桌、熨斗/熨衫板、免費 Wi-Fi、床單

芝加哥水牛城格羅夫迪爾菲爾德美洲長住套房酒店的評價

2.5 out of 5

評價

7.2

不錯

10 分評分,優異;371 則評價中有 117 則" "
8 分評分,不錯;371 則評價中有 101 則" "
6 分評分,一般;371 則評價中有 65 則" "
4 分評分,欠佳;371 則評價中有 51 則" "
2 分評分,很差;371 則評價中有 37 則" "

7.4/10 

整潔度

7.6/10 

職員與服務

7.0/10 

設施服務

7.2/10 

住宿狀況

8.0/10 

環保程度

評價

10/10 優異

真實旅客

讚好:整潔度和職員與服務
於 2020 年 1 月住了 1 晚

6/10 一般

Ellen

不滿:住宿狀況
中規中矩
這間飯店就是一間中規中矩的飯店,正常的服務正常的價錢。附近有plaza可以走路出去吃東西。其他也沒什麼了

10/10 優異

Xavier

於 2024 年 5 月住了 2 晚

10/10 優異

Hangeldi

讚好:整潔度、職員與服務、設施服務和住宿狀況
Good 330 rooms
於 2024 年 5 月住了 1 晚
Hotel management 於 2024年5月15日的回應
Dear Hangeldi, We are delighted you enjoyed your stay at Extended Stay America! Our spacious rooms are designed to provide comfort and convenience to our guests. We strive to ensure every aspect of your experience exceeds expectations. Looking forward to welcoming you back for another exceptional stay soon!Sincerely,Hotel Management

4/10 欠佳

Silvia

伴侶同遊, 商務旅客
不滿:職員與服務
Well that day the hotel was booked the front lady was so focused on talking with his coworker could of us helped us me struggling getting another hotel didn’t bother on telling us nothing
於 2024 年 4 月住了 1 晚
Hotel Management  於 2024年4月24日的回應
Dear Silvia, Thank you for choosing our hotel and for taking the time to provide feedback. It's disappointing to learn that our front desk staff didn't provide you with the assistance and information you needed. This is certainly not representative of our typical service standards, and we sincerely apologize for any frustration this may have caused. Your feedback is invaluable to us, and we will address this issue with our team to ensure that such lapses don't happen again in the future. We hope to have the opportunity to welcome you back for a much-improved experience soon.Sincerely,Hotel Management

10/10 優異

Karthik

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Good
於 2024 年 1 月住了 2 晚

10/10 優異

John

讚好:整潔度、職員與服務、設施服務和住宿狀況
Convenient and quiet
於 2024 年 3 月住了 1 晚
Hotel Management 於 2024年3月10日的回應
Dear John, We are delighted to hear that your stay at Extended Stay America was convenient and peaceful! Providing a tranquil environment for our guests is a top priority, and we are thrilled that you experienced just that. Your satisfaction means the world to us, and we look forward to welcoming you back for another enjoyable stay. Sincerely,Hotel Management

10/10 優異

Jesenia

於 2024 年 3 月住了 1 晚

10/10 優異

Jeanie (Bronxville)

商務旅客
讚好:職員與服務和住宿狀況
Good
於 2024 年 2 月住了 1 晚

10/10 優異

Cesar

於 2024 年 2 月住了 4 晚

8/10 不錯

Boyce

讚好:住宿狀況
Good average hotel
於 2024 年 2 月住了 2 晚
Hotel Management 於 2024年2月17日的回應
Dear Boyce, Thank you for choosing Extended Stay America. We are thrilled that your overall experience was positive, and we hope we have the chance to welcome you back in the near future!Sincerely,Hotel Management

10/10 優異

Pamela

多人同遊
讚好:整潔度、職員與服務和設施服務
Nice and pleasant stay clean and quite, the guy at tye frint desk and the lady in training were so awesome the best customer service.
於 2024 年 2 月住了 1 晚

8/10 不錯

Carlos

商務旅客, 多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Está muy tranquilo y no hay mucho ruido
於 2024 年 2 月住了 1 晚
Hotel Management 於 2024年2月5日的回應
Dear Carlos, Thank you for sharing your experience with fellow travelers. We are delighted to know that you had an excellent stay with us. We regularly receive praise for our quiet rooms, and we are glad you enjoyed the relaxing atmosphere. Thank you for staying at Extended Stay America, and we hope you will be back to see us again soon.Sincerely,Hotel Management

10/10 優異

Silvia

於 2024 年 2 月住了 1 晚

8/10 不錯

真實旅客

家人同遊
讚好:整潔度、職員與服務和客房舒適度
於 2024 年 1 月住了 2 晚

8/10 不錯

Bohdan

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚

10/10 優異

Steven

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚

8/10 不錯

Barbara

商務旅客
Nice
於 2023 年 12 月住了 1 晚

10/10 優異

Edward

8/10 不錯

Layek

讚好:整潔度和職員與服務
It okay for longer stays
於 2023 年 11 月住了 1 晚
Hotel Management 於 2023年11月25日的回應
Dear Layek, Thank you for choosing Extended Stay America for your stay! We're delighted you found our accommodations suitable for more extended stays. Your comfort is our priority, and we appreciate your positive feedback. Should your travels bring you back to the area, we look forward to hosting you again for another enjoyable experience. Safe travels!Sincerely,Hotel Management

10/10 優異

Dharmendra

親子同遊, 商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
It is good location and nice staff.
於 2023 年 11 月住了 3 晚

6/10 一般

Koji

商務旅客
讚好:整潔度、職員與服務和設施服務
この周辺では、割安できれいなホテルです。
於 2023 年 10 月住了 2 晚
Hotel Management 於 2023年11月1日的回應
Dear Koji, Thank you for staying with us and sharing your review. We're glad to read that you found our hotel to be clean and of great value. We strive to provide our guests with a comfortable and affordable stay, and it's always great to know when we've succeeded in doing so. It was a pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Hotel Management

8/10 不錯

Sima

讚好:職員與服務
Good for the price.
於 2023 年 10 月住了 1 晚
Hotel Management 於 2023年10月15日的回應
Dear Sima, Thank you for being our guest at Extended Stay America. We are glad you enjoyed your time here and found us to be of great value. We take pride in providing our guests with a comfortable and pleasing atmosphere; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Hotel Management

10/10 優異

Benjamin

於 2023 年 10 月住了 1 晚

10/10 優異

June

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 13 晚

10/10 優異

Shivam

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very Nice and comfortable. Very supportive and friendly staff. Had a great memorable stay here.
於 2023 年 8 月住了 9 晚

4/10 欠佳

Patrick (Ankeny)

家人同遊
不滿:整潔度、職員與服務和住宿狀況
The property is outdated & I found to be nice but not professional in any way. One man had duck tape over his name badge with his name written on it with a black sharpie...The keys had to be reprogramed 3 times...once it was the wrong room. I had a reservation from Expedia & then was told there was no a room available & I needed to go to another location 10 minutes away...Once i declined....there was a room. I was confused. Overall...it just was not a pleasant stay & I am happy it was only for one night. I gave it a shot & for the experience it was not worth the price for admission. I'm sorry for the poor review but it is honest.
於 2023 年 7 月住了 1 晚
Hotel Management 於 2023年7月6日的回應
Dear Patrick, Thank you for staying with us and sharing your review. Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We assure you that what you experienced is unacceptable by our standards, and we will address this with the concerned team for improvement. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We hope you will allow us to provide you with the flawless stay you deserve on a future visit.Sincerely,Hotel Management

2/10 很差

Rene

家人同遊
不滿:整潔度、住宿狀況和客房舒適度
於 2023 年 5 月住了 1 晚

10/10 優異

Priya

讚好:整潔度、職員與服務和住宿狀況
good stay
於 2023 年 4 月住了 1 晚
Hotel Management 於 2023年4月29日的回應
Dear Priya, Thank you so much for your outstanding review. We are glad that everything went well during your stay and made for a memorable experience. Thank you for choosing Extended Stay America, and we would love to have you back whenever you're in the area.Sincerely,Hotel Management

10/10 優異

Chrystal

伴侶同遊, 寵物同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The front desk staff was very friendly and helpful. My husband and I were only staying one night due to a family funeral service. We have two golden retrievers and this was one of the few options that allowed pets and did not charge an arm & a leg to have them with us. It was a cheap price for the room but overall worked good for us and both our pups!
於 2023 年 4 月住了 1 晚

6/10 一般

Pete

於 2023 年 3 月住了 1 晚

8/10 不錯

Nestor

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Excelente muy limpio
於 2023 年 3 月住了 1 晚
Hotel Management 於 2023年3月29日的回應
Dear Nestor, Thank you for choosing Extended Stay America and for your excellent review. We are glad you enjoyed your stay and found our hotel so comfortable and spotless. Thank you for sharing your observation; we value your feedback and hope to have the privilege of hosting you again.Sincerely,Hotel Management

8/10 不錯

Claud

商務旅客
讚好:職員與服務和住宿狀況
Guest stay
於 2023 年 3 月住了 1 晚

8/10 不錯

Claud

商務旅客
讚好:整潔度、設施服務和住宿狀況
Safe clean relaxing affordable.
於 2023 年 3 月住了 1 晚
Hotel Management 於 2023年3月24日的回應
Dear Claud, Thank you for reviewing your stay at Extended Stay America. We are glad you enjoyed your stay, and we appreciate you taking the time to share your review with fellow travelers. We hope to see you again on your next visit to Chicago.Sincerely,Hotel Management

10/10 優異

Nuriia

於 2023 年 3 月住了 2 晚

6/10 一般

真實旅客

家人同遊
讚好:整潔度和住宿狀況
不滿:職員與服務
Bad Accommodations
The front desk person was not accommodating. No ice vending machine available 😞. Breakfast is at very minimum.
於 2023 年 3 月住了 1 晚
Hotel Management 於 2023年3月14日的回應
Dear Guest, We are sorry we failed to meet your expectations and hope you will accept our apologies for what transpired. Providing a seamless visit throughout our hotel is our top priority, and we are sorry for failing you. We have discussed your feedback with our hospitality team to be more diligent in serving our future guests. Moreover, we have shared your concern regarding our amenities and complimentary grab-and-go breakfast with the appropriate individuals to see how we can enhance our guest's experience moving forward. We hope to have the pleasure of hosting you again so we can deliver the exceptional stay you deserve.Sincerely,Hotel Management

10/10 優異

Roman

讚好:整潔度、職員與服務、設施服務和住宿狀況
All was good
於 2023 年 3 月住了 1 晚

6/10 一般

Danielle

讚好:職員與服務
Staff very nice. Bed was hard as a rock. Otherwise facility was ok.
於 2023 年 2 月住了 1 晚
Hotel Management 於 2023年2月13日的回應
Dear Danielle, Thank you for staying at our hotel and for your candid feedback. We want our guests to have a comfortable stay and to get a restful night’s sleep, so we are sorry that you found your mattress to be uncomfortable. Our front desk is always available and happy to make you as comfortable as possible. We continually work to improve our accommodations, and we appreciate you sharing your comments. We hope that you will stay with us again; we are confident you will have the exceptional stay you deserve.Sincerely,Hotel Management

10/10 優異

Peter (Ashland)

讚好:整潔度、職員與服務、設施服務和住宿狀況
Clean, quiet, comfortable, affordable. What more could a person hope for?
於 2023 年 2 月住了 1 晚
Hotel Management 於 2023年2月13日的回應
Dear Peter, Thank you for choosing Extended Stay America. Our highest priority is making sure you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Sincerely,Hotel Management

2/10 很差

C

10/10 優異

mary

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
last minute booking; very affordable rate, clean, safe, great parking. the room was very big- the bathroom was very tight. Door just about reaches the toilet- cannot get around the room if the door is open (into the bathroom). For such a larger guest room, kitchenette the bathroom was uncomfortably small.
於 2022 年 12 月住了 1 晚

2/10 很差

Roberto

伴侶同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
The property was absolutely disgusting poor amenities it looked as if it had not been cleaned in ages. The front desk man was an uppity old man who could not comprehend two numbers in rapid secession so going through saying my phone number and email address for checking took unbearably long. The older man was easily scared over any small question but when he saw my friend in the lobby he accosted her, asking "what are you doing here?". It truly doesn't take much to be a proper Bell hop these days and Tim fails to do even the bare minimum. From the time it took for him to actually answer the bell ring at the front desk to the flat out being rude to the guests it's clear to see this man should find a different profession.
於 2022 年 12 月住了 1 晚
Hotel Management 於 2022年12月16日的回應
Dear Roberto, Please accept our apologies for not providing the attentive service we strive to give every guest. Rest assured that this issue has been addressed with our staff and will not be repeated. We truly hope you will give us another chance to prove that we are committed to providing outstanding hospitality to every guest. We hope to see you again soon.Sincerely,Hotel Management

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 12 月住了 1 晚

8/10 不錯

Norma

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
This location is right next to a 24 hour supermarket. It is so convenient for when you are hungry or run out of Toiletries. I will definitely stay there again
於 2022 年 10 月住了 4 晚
Hotel Management 於 2022年10月26日的回應
Dear Norma, on behalf of our entire team, thank you for taking the time to post such wonderful feedback about Extended Stay America. We are delighted that you thoroughly enjoyed your stay, notably our location and amenities. It was such a pleasure hosting your visit, and we hope to have the honor of doing so again soon.Sincerely,Hotel Management

10/10 優異

Olivia

於 2022 年 10 月住了 1 晚

6/10 一般

Katina

多人同遊
讚好:整潔度
The free breakfast was not what i consider free breakfast. The iron board was dented and the smell of the facility did feel inviting.
於 2022 年 9 月住了 1 晚
Hotel Management 於 2022年9月18日的回應
Dear Katina, Thank you for choosing us and sharing your experience. We are glad you had an overall great stay, but we are disappointed knowing we did not meet every expectation. We will address your concerns with the appropriate individuals to ensure this does not happen again. We are grateful for your patience, and we hope you will revisit for the flawless visit you deserve.Sincerely,Hotel Management

6/10 一般

Dan

商務旅客
讚好:職員與服務和設施服務
Good location for my work meetings. felt somewhat like an upscale homeless shelter, but only had to avoid one guy that was sitting outside yelling at himself. Overall, it was fine and EV charging was nearby.
於 2022 年 9 月住了 3 晚
Hotel Management 於 2022年9月15日的回應
Dear Dan, it is nice to read that our central location worked so well for you and improved your time with us. We care about the satisfaction of our guests; therefore, we appreciate you letting us know what we can do to make your next stay perfect. It was a pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Hotel Management

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 8 月住了 1 晚

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 7 月住了 1 晚

4/10 欠佳

Doralba

家人同遊
不滿:設施服務和住宿狀況
Stay with this chain because I expected certain things ... like kitchen items . Nope . You had to ask for kitchen accessories and risk breaking them on your way back to your room. Bed , tiny , not for 2 people . And charges unaccounted for. Very Sad experience.
於 2022 年 6 月住了 3 晚
Hotel Management 於 2022年7月4日的回應
Doralba, thank you for being our guest. We regret the unpleasant stay and that we did not meet your expectations. We are also sorry for the inconvenience you had due to our kitchenware policy. Additionally, if you have any financial queries, please reach out to our front desk, as they will be more than happy to assist you. We hope you will consider giving us a second chance the next time you are in this area. Sincerely, Hotel Management