Chinatown Holiday Rentals

"Very comfortable room. Staff were helpful. We would have liked more help from the restaurant when it came to my wife's need for gluten free food. We tried to have dinner there one night and were offered only one choice which would have been a very basic meal. For breakfast my wife was informed by the staff that "all bread is gluten free", it's not! I would have thought that being part of the Shangri-La group, your staff and kitchen could do better here. Otherwise we had a good stay"

"Clean and nice"

"The staff were amazing. My only critcisim is that the Rasa upgrade didnt meet my expectation. My room faced the carpark and the private breakfast didnt hit the mark as the food options are limited. The afternoon tea and drinks the food again is a let down. There are so many options around and in my opinion could be better!"

"stayed here because of the low price, the place feels old and dated.The room was basic but manageable for a short stay. One of the biggest downsides was the lack of internet access in the room. I was told that if I needed Wi-Fi, I’d have to either leave the door open or go sit near the lift area, which was inconvenient and not ideal, especially for privacy or getting work. However the location is very central for food and tourist attraction. "

"Friendly staff and better hospitality"

"Upon arriving at the hotel, the first impression was very positive. The property is beautiful, well-presented, and the staff were welcoming. Check-in was smooth and efficient with no issues at all. The room itself was well-appointed, clean, and comfortable—exactly what you would expect from a hotel at this level. Unfortunately, this is where things began to go wrong. That evening, I discovered there was no hot water. I contacted the front desk, and to their credit, they responded quickly and sent an engineer within a short time. I was told the issue had been resolved after about 30 minutes. However, the next morning, the hot water was once again not working. When I called down, I was informed that no engineer was available at that time. I was then offered a room change, despite the fact that I was checking out within four hours—so it wasn’t a practical solution. As a result, I had to take another cold shower. To make matters worse, while I was in the shower, the engineer arrived and repeatedly knocked on my door, despite me having already declined further assistance. Shortly after, my room phone also began ringing. It was frustrating to be interrupted while dealing with an issue that should have been properly resolved the night before. The front desk staff clearly tried to help and were polite throughout, but the failure ultimately came down to the engineering side not fixing the problem correctly the first time. At this price point and standard of hotel, when something"

"We had a very pleasant stay at this historical hotel."

"Everything was perfect "

"Great location. Super helpful staff and great accommodations. Highly recommend!"