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Reviews of Marina Bay Hotel & Suites, Ascend Hotel Collection

2.5 out of 5
Marina Bay Hotel & Suites, Ascend Hotel Collection
3801 Main St, Chincoteague, VA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 539 out of 816 reviews" "
Rating 8 - Good. 195 out of 816 reviews" "
Rating 6 - Okay. 47 out of 816 reviews" "
Rating 4 - Poor. 15 out of 816 reviews" "
Rating 2 - Terrible. 20 out of 816 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Terrence, Harpers Ferry

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I don’t like or approve of destination fees
Stayed 2 nights in May 2024
Response from Lois Heflin, Asst General Manager on 22 May 2024
Dear Terrance,Thank you for your feedback. However you would need to talk to the source that you booked your reservation through. They are the ones that instituted the destination fees. It clearly talks about them when you are booking your stays.

8/10 Good

Troy, Salisbury

Liked: Cleanliness, property conditions & facilities
Property was nice. I was there on a working trip so I honestly didn’t get to enjoy it to the fullest.
Stayed 2 nights in May 2024
Response from Lois Heflin, Asst General Manager on 23 May 2024
Dear Troy,Thank you so much for taking the time to complete the online survey about your stay with us at the Marina Bay Hotel & Suites. I am so glad that you enjoyed your stay. I see that your were unable to enjoy all the area because of your work schedule. That means you will have to plan on coming back so you are able to enjoy all the area has to offer.I certainly hope you will stay with us again on your next trip to the area.

10/10 Excellent

Theresa

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The air conditioning wasn’t working in our room , when we moved to another room it was about the same.
Stayed 2 nights in Apr 2024
Response from Lois Heflin, Asst General Manager on 22 May 2024
Dear Theresa,Thank you for taking the time to complete the online survey about your recent stay with us at the Marina Bay Hotel & Suites.I certainly hope you made the front desk aware of your situation because we would have made every effort to accommodate you.

8/10 Good

Billie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property close to carnival grounds although we aren’t here for pony penning Rooms are nice and clean Staff was very nice at front desk Hotel is a bit newer.
Stayed 1 night in May 2024
Response from Lois Heflin, Asst General Manager on 22 May 2024
Dear Billie,Thank you so much for taking the time to complete the online survey about your recent stay at the Marina Bay Hotel & Suites. I am glad that you enjoyed your time with us.We at the Marina Bay Hotel & Suites Family certainly hope you will stay with us again on your next trip to our area.

10/10 Excellent

Joe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property.
Stayed 2 nights in May 2024
Response from Lois Heflin, Asst General Manager on 22 May 2024
Dear Joe,Thank you so much for taking the time to complete the online survey about your recent stay at the Marina Bay Hotel & Suites. I am glad that you enjoyed your time with us.We at the Marina Bay Hotel & Suites Family certainly hope you will stay with us again on your next trip to our area.

10/10 Excellent

donald b

Liked: Cleanliness, staff & service, property conditions & facilities
Staying at the Marina Bay hotel was an all around wonderful experience. I'll be staying at this property again for sure.
Stayed 2 nights in May 2024
Response from Lois Heflin, Asst General Manager on 22 May 2024
Dear Donald,Thank you so much for taking the time to complete the online survey about your recent stay at the Marina Bay Hotel & Suites. I am glad that you enjoyed your time with us.We at the Marina Bay Hotel & Suites Family certainly hope you will stay with us again on your next trip to our area.

8/10 Good

Sandra

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Breakfast needs improvement. Everything else was fine.
Stayed 1 night in Apr 2024
Response from Lois Heflin, Asst General Manager on 22 May 2024
Dear Sandra,Thank you for taking the time to complete online survey about your recent stay with us at The Marina Bay Hotel & Suites.We are in the process of upgrading our breakfast. I hope that will urge you to give us another try the next time your in the area.

10/10 Excellent

Wanda I

Stayed 3 nights in Apr 2024
Response from Lois Heflin, Asst General Manager on 22 May 2024
Dear Wanda,Thank you so much for taking the time to complete the online survey about your recent stay at the Marina Bay Hotel & Suites. I am glad that you enjoyed your time with us.We at the Marina Bay Hotel & Suites Family certainly hope you will stay with us again on your next trip to our area.

10/10 Excellent

Ivan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service from staff was great
Stayed 1 night in Apr 2024
Response from Lois Heflin, Asst General Manager on 23 May 2024
Dear Ivan,Thank you so much for taking the time to complete the on line survey about your recent stay at the Marina Bay Hotel & Suites. I am glad that your enjoyed your stay with us. I certainly hope you will stay with us on your next visit to the area.

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome decor. Spacious and clean hotel. Staff was very friendly and helpful.
Stayed 2 nights in Apr 2024
Response from Lois Heflin, Asst General Manager on 22 May 2024
Dear Brooke,Thank you so much for taking the time to complete the online survey about your recent stay at the Marina Bay Hotel & Suites. I am glad that you enjoyed your time with us.We at the Marina Bay Hotel & Suites Family certainly hope you will stay with us again on your next trip to our area.

4/10 Poor

Elizabeth

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
The reception staff were rude. I paid for a room with a balcony but they gave me one without balcony access. When I made the claim they told me that they didn't know anything, so I should contact Expedia. When we went to breakfast, the eggs and waffles were gone. I went to reception to inform them and they told me it was a kitchen problem. When we found the kitchen manager, she told us that they would make more eggs and waffles the next day. This happened at 8:45 am.
Stayed 2 nights in Apr 2024

8/10 Good

GRACE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean place. Staff was very nice. They let us check in early. But the walls were not sound proof. The family next to us on both sides were very loud. I’m sure it would have been a pleasant stay if it wasn’t for the families next to us.
Stayed 2 nights in Apr 2024
Response from Lois Heflin, Asst General Manager on 22 May 2024
Thank you so much for taking the time to complete the online survey about your recent stay at the Marina Bay Hotel & Suites. I am glad that you enjoyed your time with us. If you had made the front desk aware of the issue we would have been glad to move your room.We at the Marina Bay Hotel & Suites Family certainly hope you will stay with us again on your next trip to our area.

10/10 Excellent

Rie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for the very clearn room for us.
Stayed 1 night in Mar 2024
Response from Lois Heflin, Asst General Manager on 22 May 2024
Dear Rie,Thank you so much for taking the time to complete the online survey about your recent stay at the Marina Bay Hotel & Suites. I am glad that you enjoyed your time with us.We at the Marina Bay Hotel & Suites Family certainly hope you will stay with us again on your next trip to our area.

8/10 Good

Harald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Lois Heflin, Asst General Manager on 22 May 2024
Dear Harold,Thank you so much for taking the time to complete the online survey about your recent stay at the Marina Bay Hotel & Suites. I am glad that you enjoyed your time with us.We at the Marina Bay Hotel & Suites Family certainly hope you will stay with us again on your next trip to our area.

10/10 Excellent

Lisa, Westmont

Liked: Cleanliness, staff & service, property conditions & facilities
Nice wide hallways and view is amazing
Stayed 2 nights in Mar 2024
Response from Lois Heflin, Asst General Manager on 22 May 2024
Dear Lisa,Thank you so much for taking the time to complete the online survey about your recent stay at the Marina Bay Hotel & Suites. I am glad that you enjoyed your time with us.We at the Marina Bay Hotel & Suites Family certainly hope you will stay with us again on your next trip to our area.

10/10 Excellent

J E Gordon

Liked: Cleanliness, amenities, property conditions & facilities
Very large room with a super comfortable king size bed. Walk in shower with large fluffy white towels.Beautiful breakfast area with a nice view.
Stayed 1 night in Mar 2024

10/10 Excellent

Diane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the manager was wonderful...very knowledgable and very personable. Great sense of humour too!
Stayed 1 night in Feb 2024

10/10 Excellent

Gary, Carolina Shores

Stayed 1 night in Jan 2024
Response from Karla Green, General Manager on 24 Jan 2024
Gary,Thank you for the excellent review and for your business.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful property & staff
Stayed 1 night in Jan 2024
Response from Karla Green, General Manager on 22 Jan 2024
Deborah,Thank you so much for the nice review. My team loves hearing when you enjoyed your stay and they provided awesome service! We appreciate your business.

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was friendly & knowledgeable.
Stayed 1 night in Jan 2024
Response from Karla Green, General Manager on 22 Jan 2024
Deborah,I am so happy to hear your nice review! I do have an awesome team here. Thank you for the great review and for your business.

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Location was safe and clean.
Stayed 4 nights in Dec 2023
Response from Karla Green, General Manager on 22 Jan 2024
Teresa,We are happy you enjoyed your stay. Thank you for the nice review and for your business.

8/10 Good

ZANWEI

Stayed 1 night in Dec 2023
Response from Karla Green, General Manager on 22 Jan 2024
Zanwei,Thank you for your review and for your business.

4/10 Poor

Thomas

Stayed 1 night in Dec 2023
Response from Karla Green, General Manager on 30 Dec 2023
Thomas,It looks like we did not exceed your expectations during your stay. While we are sorry this happened, if you would like to provide more information, we would appreciate it as we do strive to improve our service to you. Thank you for your review.

10/10 Excellent

marian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Karla Green, General Manager on 30 Dec 2023
Marian,Thank you for your business and your nice review. We are happy you enjoyed your stay.

10/10 Excellent

Qeturah

Stayed 4 nights in Nov 2023
Response from Karla Green, General Manager on 30 Dec 2023
Qeturah,Thank you for the nice review. We are happy you enjoyed your stay and we appreciate your business.

10/10 Excellent

Joyce

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was off season, so it was very quiet. We started off on the 2nd floor, but guests moved in over us. We asked to be moved and the manager was very accommodating.
Stayed 3 nights in Nov 2023
Response from Karla Green, General Manager on 4 Dec 2023
Joyce,We are so happy you enjoyed your stay. I am glad to know we assisted with your accommodations. Thank you for the great review and for your business.

10/10 Excellent

Alan, Potomac

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Karla Green, General Manager on 28 Nov 2023
Alan,Thank you for the great review and for your business. We are happy you enjoyed your stay.

10/10 Excellent

Kim, GERMANTOWN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property slong the water with ability to dit outside and watch sunsets by the fire. Staff was friendly and professional!!
Response from Karla Green, General Manager on 20 Nov 2023
Kim,We are so happy you enjoyed your stay. Thank you for the great review and for your business.

6/10 Okay

James

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Karla Green, General Manager on 20 Nov 2023
James,Thank you for your review.

10/10 Excellent

Barbara, Lincroft

Nice view; very clean
Stayed 1 night in Nov 2023
Response from Karla Green, General Manager on 16 Nov 2023
Barbara,Thank you for the great review and for your business! We are happy you enjoyed your stay.

10/10 Excellent

Bobbi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprising find!
We have a permanent site at a local campground and needed a place to stay while winterizing. On a whim we chose Marina Bay and were stunned by how nice it was! The decor is absolutely fabulous. The hotel is extremely roomy and clean. We immediately messaged all of our family and friends that typically smash in our camper and told them to check this hotel out. Highly recommend!
Stayed 1 night in Nov 2023
Response from Karla Green, General Manager on 15 Nov 2023
Bobbi,I am so happy to hear you had an enjoyable stay with us. Thank you for the kind words and recommendation to others! We appreciate your feedback and your business and hope to host you again soon.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Karla Green, General Manager on 16 Nov 2023
Jennifer,Thank you for the review and for your business.

10/10 Excellent

Beth

Stayed 1 night in Nov 2023
Response from Karla Green, General Manager on 15 Nov 2023
Beth,We are happy you enjoyed your stay. Thank you for the review and for your business.

10/10 Excellent

Heather

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Karla Green, General Manager on 15 Nov 2023
Heather,My team and I are happy to see you enjoyed your stay. Thank you for the awesome review and for your business.

6/10 Okay

Thomas

Stayed 2 nights in Nov 2023
Response from Karla Green, General Manager on 10 Nov 2023
Thomas,I am very sorry we did not exceed your expectations during your recent stay. I do see you added an additional night to your stay. If you could provide some more information it would be appreciated as we continue to improve our service to you. We appreciate your feedback and your business.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a weekend getaway for me and my husband and Marina Bay made it great and with ease!!!! I am in a wheelchair and the bathroom was completely perfect for me!!!! It had a roll in shower with safety bars and a seat inside!!!! This was our second stay and there will be more!!!!
Stayed 2 nights in Nov 2023
Response from Karla Green, General Manager on 6 Nov 2023
Linda,Wow! Thank you for such a great review. We are so happy your room worked for you. We want to make sure you enjoy your stay and are accommodated well. We appreciate your business and we look forward to your return.

10/10 Excellent

Josh

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at this property for consecutive years now for Halloween weekend! The town of Chincoteague puts off a special old time Halloween movie vibes with small town trick of treating and the Marina Bay hotel is a perfect place to stay.
Stayed 3 nights in Oct 2023
Response from Karla Green, General Manager on 2 Nov 2023
Josh,Wow! We are so happy you enjoyed your stay with us! Thank you for the positive review and for your business.

10/10 Excellent

Cathy, Kill Devil Hills

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Karla Green, General Manager on 2 Nov 2023
Cathy,We are so happy you enjoyed your stay with us! Thank you for the great review and for your business.

10/10 Excellent

Ilir

Stayed 2 nights in Oct 2023
Response from Karla Green, General Manager on 31 Oct 2023
Ilir,Thank you for the the review and for your business.

10/10 Excellent

ELizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved Everyghing about this property and the staff
Stayed 1 night in Oct 2023
Response from Karla Green, General Manager on 28 Oct 2023
Elizabeth,We are so happy to hear you enjoyed your stay with us. Thank you for the praise, I have a great team. We appreciate your feedback and your business.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Karla Green, General Manager on 27 Oct 2023
John,Thank you for the great review. We appreciate your business and are happy you enjoyed your stay.

10/10 Excellent

ALLEN CLAYTON

Stayed 2 nights in Oct 2023
Response from Karla Green, General Manager on 15 Nov 2023
Allen,Thank you for the great review and for your business.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Karla Green, General Manager on 27 Oct 2023
Linda,We appreciate your review and your business. Thank you!

2/10 Terrible

Glenn

Stayed 1 night in Oct 2023
Response from Karla Green, General Manager on 15 Nov 2023
Glenn,It appears we did not exceed your expectations during your stay and I am sorry. Further feedback would be appreciated as we continue to improve our service to you.

10/10 Excellent

Jodi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Karla Green, General Manager on 27 Oct 2023
Jodi,We are happy you enjoyed your stay. Thank you for the great review and your business.

10/10 Excellent

DAVID, REISTERSTOWN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Karla Green, General Manager on 22 Oct 2023
David,We are so happy you enjoyed your stay with us! Thank you for the great review and for your business.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended!
Quality hotel with friendly staff. Eco-friendly, clean, and quiet. Great breakfast.
Stayed 1 night in Oct 2023
Response from Karla Green, General Manager on 17 Oct 2023
Thank you for the wonderful review. We are so happy you enjoyed your stay. Thank you for the kind words and for your business.

4/10 Poor

Stephanie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
While this is my fault for not doing more research, I learned that the rooms were not on the water. I saw marina and made an assumption. I was offered a water view room for an extra $60 per night. I appreciate that housekeeping is on demand. Very ecological. However, when cleaning rooms it would be necessary to look down. By doing so the pubic hairs in the corner of the shower and the slime around the edge of the sink may have been spotted. The carpet was NASTY. It was beyond cleaning and needs to have been replaced ages ago. Check out room 223 if you care to verify. The breakfast had to be built component by component. Once you found the person in charge you could replace the items that were missing - coffee, pepper, bread etc. Eggs were cold. There was not even peanut butter for those of us looking for protein. Overall, I would not recommend this establishment. Maybe similar reviews are the reason the property was very poorly occupied.
Stayed 2 nights in Oct 2023
Response from Karla Green, General Manager on 11 Oct 2023
Stephanie,I am sorry you were disappointed with your stay and your room was not up to our standards. While this should not have occurred, I hope when you notified us, we responded immediately with a resolution. I was the person who checked you in and it was only 60, for the entire stay, to book a premium room. I have spoken with the team regarding all your concerns including our complimentary breakfast, as we continue to improve our service to you. Thank you for your feedback.

6/10 Okay

Sara

Stayed 2 nights in Oct 2023
Response from Karla Green, General Manager on 11 Oct 2023
Sara,Thank you for your review.

8/10 Good

Neils

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Very nice. Location great , nice accommodations. Clean.
Stayed 1 night in Oct 2023
Response from Karla Green, General Manager on 11 Oct 2023
Neils,We appreciate your kind review and thank you for your business. We are glad you enjoyed your stay.