Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one

Dear Anonymous, Thank you for taking the time to tell us about your experience at the Novotel Phuket Surin Beach Resort. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Team

Dear Li, We very much appreciate your comments regarding your stay at the Novotel Phuket Surin Beach Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Dear Anonymous, We very much appreciate your comments regarding your stay at the Novotel Phuket Surin Beach Resort.

Dear AnsonChan, We very much appreciate your comments regarding your stay at the Novotel Phuket Surin Beach Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Dear Tom, We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us

Dear Anonymous, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Dear Siu pik, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Dear Anonymous, Thank you for your wonderful feedback. We are glad to read that you could have experienced the unique atmosphere of our tropical resort. We would be more than happy to welcome you back to your holiday home again in the near future for true Novotel experience.

Dear Wing yan, Thank you for sharing your great review online. It is a pleasure reading how much you have enjoyed the unique atmosphere of our family-friendly resort, activities, breakfast. We aim to offer the best products and services to our guests, and we couldn’t be happier to know that you spent great holidays with us. We will look forward to welcoming you back in the future for many more great moments here at Novotel Phuket Surin

Dear AngelaT, Thanks a lot for sharing your review online. As we aim to offer the best products and services to our guests, and we couldn’t be happier to know that you spent great holidays with us. We will look forward to welcoming you back in the future for many more great moments here at Novotel Phuket Surin Beach.

Dear K, Thank you for sharing your wonderful feedback on your recent stay at our resort. We love reading how much you enjoyed your stay with us, should it be for the facilities and services of the resort. Thank you once again, we definitely look forward to welcoming you back in the future for many more great moments here at Novotel Phuket Surin.

Thank you very much for choosing to stay with us at Novotel Phuket Surin!

Dear Anonymous, Thank you for your feedback

Dear WAN, Thank you for sharing your feedback with other travelers. We are delighted to know that you enjoyed your stay thanks to the warm services from our team.We will look forward to welcoming you back in the future for many more great moments here at Novotel Phuket Surin. Best regards,

Dear Valued Guest, Thank you for your very warm feedback. We will look forward to welcoming you back at Novotel Phuket Surin. All the team wishes you an excellent day, Executive Assistant Manager

Dear KAI LUN, Thank you for sharing your great feedback online. We always love to read how much you have enjoyed your holiday thanks to the activities for kids, water slides, swimming pool. We are long forward to seeing you enjoy your holiday home again. Warmest regards, Assistant General Manager

Dear Valued Guest, Thank you for your warm reviews on our rooms, breakfast and the experience for the kids. We strive towards being known as the best family resort in Phuket. We look forward to welcoming you back again in the future. All the team wishes you an excellent day, Executive Assistant Manager

Dear YING, We were delighted to welcome you to the resort, and that you had such a great time! Our resort is aimed at a Family-Friendly Resort we do provide a lot of fun activities for kids and parents from Siam Adventure club including water slides, arcade room, kids club, daily animations, wow cow ice cream bar, cinema room, kids party, and menu etc. Also, our In Balance SPA - recognized as a Signature on the Island, the resort located on Surin Beach, the comfort of our room, the great facilities and the cleanliness. We will look forward to welcoming you back soon and invite you to contact me directly then, as I would be delighted to personally assist you in designing your next journey. All the team wish you an excellent day, Executive Assistant Manager

It was a pleasure welcoming you at the Resort and glad that you had a pleasant stay and relaxing holidays. We will look forward to welcoming you back you soon.

Dear Darren, Thank you for sharing your great feedback online. We always love to read how much you have enjoyed your holiday thanks to the activities for kids, the restaurant, the beach, but most importantly for the dedicated attention from our Heartists, they will be thrilled to know that their commitment was the highlight of your stay. We are long forward to seeing you enjoy your holiday home again. Warmest regards, Assistant General Manager

Dear Value Guest, Thank you for sharing your great feedback online. We are long forward to seeing you enjoy your holiday home again. Warmest regards, Assistant General Manager

Thank you for taking the time to post your review about your recent stay at Novotel Phuket Surin. We are pleased to read that you enjoyed your stay with us. Warmest Regards, Alexandre H.

Dear Jacky, Thank you for sharing your wonderful feedback online. At Novotel Phuket Surin, the team is entirely dedicated to create experiences our guests love. It is a pleasure reading how much you have enjoyed the unique atmosphere of our tropical resort, family room, kid's club as well as our swimming pool. We will look forward to welcoming you back in the future for many more great moments here at Novotel Phuket Surin. Tropical regards, Alexandre H. General Manager

Dear HSINYUN, Thank you for sharing your feedback online. It is a pleasure reading how much you have enjoyed the spa, cooking class as well as a warm service from our Heartists.They will be thrilled to know that their commitment was the highlight of your stay. We will look forward to welcoming you back in the future for many more great moments here at Novotel Phuket Surin. Tropical regards, Alexandre H. General Manager

Dear valued customer, Thank you for your perfect rating. We aim to offer the best products and services to our guests, and we couldn’t be happier to know that you spent great holidays with us. We are long forward to seeing you enjoy your holiday home again soon. Tropical regards, Fraser Ross General Manager

Dear Oi Sze, Thank you for sharing the great experience you have been having at our resort on your recent stays, It is a pleasure reading how much you and your family have enjoyed the living space and comfort of rooms, as well as the modern facilities, or the warm services from our team. And I shall not miss sharing your praise for Breakfast buffet with the Culinary team. They are dedicated to creating experiences our Guests Love and it is our pleasure to read your appreciation. We are long forward to seeing you enjoy your holiday home again soon. Tropical regards, Fraser Ross General Manager

Dear valued customer, Thank you for sharing your experience from your recent stay at our resort. At Novotel, we are dedicated to creating experiences our guests love. We are truly sorry to read that your experience at the resort couldn’t meet your expectations. Please accept our sincere apologies. Be sure that I am taking your remarks into account for further improvement to address this matter immediately! We do hope that we’ll have the chance to welcoming you back to the resort and invite you contacting me to ensure that you will enjoy a true Novotel Experience. Tropical regards, Fraser Ross General Manager

Dear valued customer, Thank you very much for your review following your stay at Novotel Phuket Surin. Look forward to welcome you again in the near future. Tropical regards, Fraser Ross General Manager

Dear Ivan, Thank you so much for such a great review and we are so happy to find that our beach and facilities could make you and your family happy during your stay with us. I will certainly share your encouraging comment with the team members, they would be glad to know their efforts could delight your stay. We are looking forward to welcome you back here for another fabulous stay and many more great experience. Tropical regards, Fraser Fraser Ross General Manager

Dear ka wah june, Thank you for your compliment. I am glad to know that you were satisfied by our staff and breakfast. I will pass your nice word to the team. Tropical regards, Fraser Fraser Ross General Manager

Dear valued guests, Many thanks for sharing your feedback. I am delighted to know that you and your family had a great stay with us and enjoyed the beach. I cannot wait to see you back. Tropical regards, Fraser Fraser Ross General Manager

Dear Yun, Please accept my apologies for the inconvenience about room, swimming pool, towels and bed sheet. I will bring your comment on board to prevent this kind of issues accordingly. I hope that we can welcome you back in the future to replace the impression we have left you with . If you do choose to give us a chance, please contact me and I'll be happy to help in any way I can. Sincerely, Fraser Fraser Ross General Manager

Dear Lap ping on, Thank you for your nice review and for giving us 5 stars. Kids are very important for us. So we always take a very good care of them. We are looking forward to welcoming you back. Tropical regards Fraser Fraser Ross General Manager

Dear valued guest, Many thanks for sharing your feedback. I appreciate that you recommend your customers to our hotel. I will raise your issue about breakfast to our chef, and solve it immediately. Best regards, Fraser Fraser Ross General Manager

Dear valued guest, Thanks for your praise on our service and facilities. Regard to building maintenance, the hotel is under refurbishment in major areas. We are looking forward to welcoming you back to experience the improvement. Tropical regards, Fraser Fraser Ross General Manager.