室外泳池；小屋 (收費)、泳池傘
查看供應

布吉拉古娜假日俱樂部度假村 (SHA Extra Plus 認證)的評價

4 out of 5
布吉拉古娜假日俱樂部度假村 (SHA Extra Plus 認證)
61 Moo 4 Srisoonthorn Road, Choeng Thale, Phuket

評價

8.2

很好

10 分評分，優異；189 則評價中有 67 則" "
8 分評分，不錯；189 則評價中有 88 則" "
6 分評分，一般；189 則評價中有 21 則" "
4 分評分，欠佳；189 則評價中有 7 則" "
2 分評分，很差；189 則評價中有 6 則" "

8.2/10 

整潔度

8.4/10 

職員與服務

8.0/10 

設施服務

7.8/10 

住宿狀況

8.8/10 

環保程度

評價

4/10 欠佳

Tai Wai David

家人同遊
讚好：整潔度
不滿：住宿狀況
The resort is too for the price, and the housekeeping’s service is very inconsistent, but the resort staff’s manners are very good.
於 2023 年 7 月住了 7 晚

8/10 不錯

chun ming

親子同遊
讚好：整潔度、設施服務和住宿狀況
Hotel is in a special and good location, we are happy to stay 3 nights here. We can accept the apartment being old and broken condition even smelly in the apartment lobby, we can accept the broken condition in the water park, but we had a very terrible experience at the restaurant for the first day lunch when waiting check-in. Their restaurant staff totally hated us sitting in and asked for lunch but they did say yes for serving our lunch when we walked in, then the nightmare started at waiting, ordering and foods everything… again same experience for the breakfast next day, we can accept simple food but we can not accept the restaurant staff’s poor service attitude. A lot of families, more than 4 members, stay in the hotel, but hundreds of table setting are all separated, we did not mind to combine it my ourself but the staff yelling at us, said it is not allowed. It is OK for not allowed if most customers travelled alone here, but most customers here are family group, why the hotel management did not make part of the tables for 4 persons, and part of tables for 6-8 persons? It is a simple observation issue, how can a 4-5 stars Splash Beach hotel management keeps blind for this? Maybe the answer is simple, they do not care. What is a waste for this spacious and special good location hotel. I will come again and try to stay longer in the villa, but hope the hotel management can wake up. Thanks

8/10 不錯

真實旅客

讚好：整潔度、職員與服務和住宿狀況
於 2019 年 8 月住了 3 晚
LHCR 於 2020年2月7日的回應
Thank you for giving us high score!

10/10 優異

真實旅客

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
環境清幽乾淨，房間內有不同設施：客廳、房間、飯廳、露台、厠所、小廚房一應具全。 員工服務態度及表現非常好！ 早餐食物種類豐富，味道也很好！ 除可以享用酒店內的游泳池及健身房外，也可以去Angsana酒店的泳池及健身房並海灘。 酒店區內有shuttle bus及小船接泊到其他酒店用餐或做spa。亦可送住客外出消費及用餐。
於 2019 年 7 月住了 9 晚
LHCR 於 2020年2月7日的回應
Dear guest, thank you for the detailed feedback and 5 out of 5 score to us! We are glad to know that you enjoyed your stay with us!

10/10 優異

AGNES (HONG KONG)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
環境清幽舒服, 遠離煩囂
有私人沙灘, 沙灘很美, 少人, 酒店環境清幽舒服, 遠離煩囂, 房間寬敞, 有客廳飯廳還有厨房, 員工友善, 笑容滿面, 唯一小缺點是早餐款式不多, 天天差不多沒有什麼更改
於 2018 年 6 月住了 7 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
超值
無與倫比的渡假村！一家人玩樂一流！
於 2018 年 5 月住了 2 晚

8/10 不錯

ming yan

讚好：整潔度、職員與服務和客房舒適度
還可以的酒店
房間大，泳池不太大，但整體環境舒服 ，早餐自助形式，雖不太豐富但也足夠， 酒店分左右兩翼，左翼是會員入住的，非會員的房間草地沒有那麼漂。
於 2018 年 3 月住了 3 晚

4/10 欠佳

真實旅客

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Not money worth!
Don't trust the hotel photos. Found a big cockroach in the bathroom No one informed us that there was urgent water pipe repairing, had no water for shower in 2 afternoon. The Laguna management discontinused the regular shuttle bus service to town, very inconvenient. Noisy! WIFI only good inside the room, not in other area especially the pool.
於 2018 年 1 月住了 4 晚

6/10 一般

Wong

讚好：住宿狀況
於 2018 年 1 月住了 1 晚

2/10 很差

Annie

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Worst hotel ever
This is the worst hotel ever. I found a huge cockroach in my bathtub while I am showering. Other cleanliness are bad. Breakfast are bad. The power of the hotel even shut down for few hours, no lights in the room, even no electricity for the toaster.
於 2017 年 8 月住了 2 晚

8/10 不錯

Raymond Tang (HONG KONG)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very nice hotel.
Very good place for a family vacation, and the staff are friendly, I'm definitely coming back.
於 2017 年 8 月住了 3 晚

8/10 不錯

CHEUK FAI

讚好：整潔度、職員與服務和客房舒適度
房間很大, 適合一家大小渡假休息

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
We enjoyed the stay in the hotel and the nearby.

8/10 不錯

angelo (香港)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
很好的旅館
員工友善,早餐款式仍可改進,週邊環境不错,已第三次入住(自駕方便出入)健身室也算完備

8/10 不錯

Man Chung

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

6/10 一般

真實旅客

不滿：整潔度和住宿狀況
Not that great
The door lock out of order when every time I go back to my room. The staff repair it again and again. Very bad experience

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

8/10 不錯

Yu Tien (Taiwan)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
nice and cozy
Nice and cozy. Very peaceful and surrounded by beautiful scenery. Not a luxury hotel but it's indeed a good place for the guests who want to stay away from noise.It is not so convenient to get to bars or shopping malls in Laguna.

10/10 優異

Lin (中国)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
普吉岛拉古娜假日俱乐部渡假村 (Laguna Holiday Club Phuket Resort)
非常好，有厨房可以做饭。干净舒适，景色非常美。

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

8/10 不錯

Evan (Shanghai)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
性价比较高
拉古那度假区的管理和服务是相当棒的。与同一度假区内酒店相比，他家是为数不多能够提供双卧室套房的酒店之一，性价比还是比较高的。酒店生态系统很好，清晨总能在鸟鸣声中醒来，早餐也有鸟儿相伴。餐厅就在泳池边上，进食运动两不误。酒店的Boy相当热情，应答得体。

8/10 不錯

a couple (China)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
good resort
a nice hotel

10/10 優異

Peilai

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
very good hotel
Great place to stay for a leisure holiday in Phuket, especially for those with rental car.

10/10 優異

Leo

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Lugana里，基本上出入不太方便
在Lugana里，基本上出入不太方便,晚上参加Fantesea活动，6:45pm才来接，有点晚，最好能够早点去，那边里面很多地方可照相逛逛的店。和10年前一样，没有改变太多，饭店便宜，房间里有很大的客厅和厨房，但是两张床有点小，我带小孩不太好睡，要是能够有一张大床，一张小床就好了

8/10 不錯

philip

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Painting and Decorating
The short break was on top of a week long exchange stay A lot of disruption due to painters in the lobby/ reception/ dining area. No meals available except at nearby resort- inc breakfast No compensation for disruption Otherwise everything exellent
於 2023 年 10 月住了 2 晚

4/10 欠佳

Robert

讚好：整潔度、住宿狀況和客房舒適度
不滿：職員與服務
Poor client care
Our comments reflect the fact that we were caught up in the Corona virus lock down. I would however point out that it was decided mid way through our stay to close the restaurant and bar (clearly due to poor numbers). We could use another hotel restaurant where the shuttle bus would take us if wanted! We ended up going to the Minimart and having salad bowels and ready meals. The pool and gym were also inaccessible though we could sit around the pool area. Our disappointment extends to the fact that in view of the difficult situation and worries we were faced with and the lack of amenities offered, the hotel did NOT offer any future discount or incentive to compensate for the lack of services provided. The staff were very friendly during our stay and the fault lies with Managements lack of thought for us as their clients and the problems we were experiencing. They were spring cleaning the hotel around us as though we were not there. A token gesture such as free transfer to the airport (where we were unsure if flight would leave) would have been a kindly thought but no. They charged us the 770 bhat when they are 20 mins from the airport. Customer service was lacking by the decision makers on this site!! Profit over client! Dissapointed!
於 2020 年 3 月住了 8 晚
LHCR 於 2020年6月1日的回應
Dear Robert, It is very disappointing for us to hear that we were not able to meet your expectations and that your remarks point towards shortfalls in service attention and product quality. We would like to assure you that all of our guest feedback is taken seriously and we appreciate you for bringing your comments to our attention. Thank you once again for taking the time to share your thoughts with us. It is only through guest comments such as yours that we are able to measure the successes and opportunities for improvement. Whilst we cannot change your initial experience with our resort, we do hope that we may have the opportunity to regain your confidence. Kindly accept our sincere apologies for any inconvenience caused. Best regards, Kanruethai Roongruang Hotel Manager LHCR

10/10 優異

Lorrie (Canada)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Gorgeous place to stay! Amazing staff, the rooms were fantastic, quick walk to the store and quick shuttle to the beach and/or the gate to go into town. We stayed 5 days and can’t wait to go back!
於 2020 年 3 月住了 4 晚
LHCR 於 2020年3月31日的回應
Dear Lorrie, Thank you for the wonderful feedback! We are glad to know that you had an enjoyable stay with us, we hope to welcome you back one day! Best regards, Kanruethai Roongruang Hotel Manager Laguna Holiday Club Resort Phuket

8/10 不錯

Reinhold

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Wohnen am Golfplatz
Eine schöne Anlage, schon einige Jahre älter, aber okay, direkt an einem Golfplatz im Laguna District vom Bangtao Beach gelegen.Schöner Pool, riesige Zimmer bzw. Apartements.
於 2020 年 2 月住了 2 晚
LHCR 於 2020年3月31日的回應
Dear Mr. Wohnen am Golfplatz, Thank you for the valuable feedback! We are gald to know that you had enjoyed your stay with us and loved the space! We hope to welcome you back! Best regards, Kanruethai Roongruang Hotel Manager Laguna Holiday Club Resort Phuket

10/10 優異

niges (Bolzano )

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
La suite molto bella e confortevole, struttura bellissima hall e piscina ok. Fantastica vista sui campi da golf nel verde. Pulizia e servizi eccellenti. Servizio navette al interno del complesso laguna molto ben organizzato. Spiaggia privata ok. L unica pecca direi il costo un po’ alto del ristorante
於 2020 年 2 月住了 6 晚
LHCR 於 2020年3月31日的回應
Dear Niges, Thank you for the wonderful review and 5 out 5 rating! We are happy to hear you had a wonderful stay with us! Best regards, Kanruethai Roongruang Hotel Manager Laguna Holiday Club Resort Phuket

10/10 優異

Marta

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Då de överbokat hotellet fick vi byta till deras 5 stjärniga hotell, Laguna Angsana vilket var fantastiskt bra.
於 2020 年 1 月住了 7 晚
LHCR 於 2020年2月7日的回應
Dear Marta, Thank you for the feddback and rating us 10 out of 10! We are glad to know that you enjoyed your stay in our sister hotel Angsana Laguna Phuket.

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We stayed in Angsana in Laguna. It’s a sister company of Laguna Holiday club resort. The rooms are big. Our room was overlooking onto the beach. There is free shuttle service within Laguna. It would have been better if the free shuttle service was run to the nearest shopping area which is only 3 KMs away. Overall good resort to relax and enjoy.
於 2020 年 1 月住了 4 晚
LHCR 於 2020年2月7日的回應
Dear guest, thank you for giving us top score! We are glad to know that overall you had a great stay with us!

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 1 月住了 2 晚
LHCR 於 2020年2月7日的回應
Thank you for the high score rating!

8/10 不錯

Evgeniya (Sofia, Bulgaria)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The hotel itself is a bit old and needs some updating and renovation in general. Rooms are set classic a bit of colonial style and very comfortable and cosy. We had an one bedroom apartment with kitchenette. Air conditioning is well enough both in bedroom and living room. There was a problem once with one of the AC, it was leaking and after I called to the reception, the staff immediately took care and a repair man came and worked out the problem. The kitchenette is comfortable but not for real cooking as there is no enough pots, pans and utensils. The bed is real big like 2/2 m but the mattress was a bit soft for me and the sofa bed in living room was surprisingly comfy for my daughter (11 y/o) - it's big enough for 2 kids. The bathroom needs renovation, the bath is old and worn-out, all in all needs renovation. The pool is a bit small on sizes and shallow but clean and all the children are very happy with the working slide. The pool needs repair as there are some broken tiles and facing but it's not dangerous yet. The staff is very, very helpful and kind, especially the reception staff who are very busy all the time deserve a big gratitude! Always on disposal for any kind of requests! The hotel is very clean as well the rooms as well the common parts. We would come back to this hotel as it's a good value for money and having accommodation at the Laguna Complex has a lot of advantages like inside shuttle busses transport, 24 hour security and etc.
於 2019 年 12 月住了 12 晚
LHCR 於 2020年2月7日的回應
Dear Evgeniya, Thank you for the detailed review, it is feedback such as yours that helps us to improve and evaluate our services. We are glad to know that overall you had a good stay with us and were particularly impressed by the warm hospitality of our staff!

10/10 優異

Laurent

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 11 月住了 14 晚
LHCR 於 2020年2月7日的回應
Thank you for giving us the top score!

8/10 不錯

真實旅客

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 10 月住了 4 晚
LHCR 於 2020年2月7日的回應
Thank you for giving us high score!

8/10 不錯

FSW (Singapore)

伴侶同遊, 商務旅客
讚好：職員與服務
The room is spacious. Provide free shuttle bus to nearby hotels.
於 2019 年 7 月住了 4 晚
gift 於 2019年7月25日的回應
Thank you for good review. We hope my guest value back to saty with us.

8/10 不錯

JINSOOK

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
편안한 라구나
귀국 비행기가 새벽이라 하루더 묵게된 리조트 가격도 위치도 넘넘 좋았구 리조트 근처 야시장이 그중 최고^^
於 2019 年 5 月住了 1 晚
Reservation Team 於 2019年6月19日的回應
Dear Jinsook, Thank you very much for your feedback we hope you would stay with us again. Best Regards,

10/10 優異

Narendra

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Perfect relaxation
Laguna holiday club is a perfect place for a relaxing and unwinding. I love the easy slow pace of he place. the resort has everthing going for it. Only the restaurant food can be a little more vibrant however there are enuf choices around to overcome the gap
於 2019 年 5 月住了 2 晚
Reservations Team. 於 2019年6月21日的回應
Dear Narendra, Thank you very much for your feedback we hope you would stay with us again. Best Regards, Reservation Team

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
広々とした部屋と気持ちの良い周辺環境に満足です。ランニングやゴルフ、読書など滞在型の遊びをするにはうってつけです。
於 2019 年 4 月住了 1 晚
Reservation Team 於 2019年6月19日的回應
Dear Anonymous, Thank you very much for your feed back, we hope that we are the first choice when you looking or have plane to stay in Phuket.

6/10 一般

真實旅客

不滿：整潔度和職員與服務
Poorly trained staff, dreadful unhygienic breakfast buffet
於 2019 年 4 月住了 4 晚
LHCR 於 2020年2月7日的回應
Dear guest, Thank you for your feedback, we have well noted for yourt comment and have shared it with the departments concerned. We hope that you will see the improvement on your next visit!

6/10 一般

真實旅客

伴侶同遊
讚好：整潔度
不滿：住宿狀況
Ne pas pouvoir se baigner la nuit tombée et rien d'exceptionnel dans cet hôtel
於 2019 年 3 月住了 13 晚
LHCR 於 2020年2月7日的回應
Dear guest, Thank you for sharing your feedback, kindly accept our apologies for any inconvenience caused during your stay with us!

8/10 不錯

Anastasiia

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Понравилось: локация, территория, бассейн с горкой. Тихий отель, просторные номера, уютно оформлены. Не понравилось: очень скудная посуда на кухне. Одна кастрюля и сковорода, на которой вообще невозможно что-либо приготовить, так как все подгорает. В просьбе предоставить дополнительную посуду для готовки было отказано. Очень плохой душ. Так как вмонтирован в стене и вы не можете его снять. Неудобно купать ребёнка, нужно либо залезать с ним, либо быть готовым что будете полностью мокрым, включая полы в ванной. Невкусные завтраки: скудно и очень мало. Если приходишь к 9:15, то уже толпа и еды на всех не хватает. Нет завтраков для детей. Ребёнка не покормишь. При наличии кухни в номере, брать завтрак совершенно лишняя трата денег.
於 2019 年 1 月住了 9 晚
LHCR 於 2020年2月7日的回應
Dear Anastasiia, thank you for the detailed review! It is feedback such as yours that helps us to improve and evaluate our services. Kindly accept our apologies for any inconvenience caused during your stay with us.

8/10 不錯

真實旅客

讚好：整潔度、職員與服務和設施服務
liked the staff, very friendly and helpful. nothing dislike, but the resort is a bit worn out . need paint and updating.
於 2018 年 12 月住了 4 晚
LHCR 於 2020年2月7日的回應
Dear guest, thank you for your wonderful feedback! We are glad to know that you enjoyed your stay with us and were particularly impressed by the warm hospitality of our staff.

8/10 不錯

Nettaya (Bangkok)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Quick check in, friendly welcoming staff. Very clean and comfortable room. Maintenance staff were quick to fix air con leakage. Restaurant needs more often cleaning up as its close to pool, so kids running around in wet clothes caused several damp areas and cleaning staff should clean under tables more. Stray cats have been jumping onto tables as well.
於 2018 年 11 月住了 3 晚

10/10 優異

P (Singapore)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Really good venue for young families- lovely to have the ability to use the facilities of the other hotels. the staff couldn't have been more supportive or helpful.
於 2018 年 10 月住了 5 晚

6/10 一般

真實旅客

不滿：整潔度
於 2018 年 9 月住了 1 晚

10/10 優異

Akradej

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 9 月住了 2 晚

10/10 優異

Jason (Taipei)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 8 月住了 5 晚

10/10 優異

liran

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 8 月住了 1 晚

10/10 優異

Neville

Great Location
The whole Laguna Beach precinct is the classiest in Phuket. The Holiday Club is one of about 6 resorts there and though in comparison is a budget option it is still a great place to stay and a high standard of accommodation and service
於 2018 年 8 月住了 8 晚