Greetings from Surin Beach Resort!
Thank you so much for taking a moment to write us an incredible review. We are glad that you loved our services, thank you for the appreciation!
Nearby beach and different type of breakfast, but hope your resort will arrange the shuttle bus to batong or some where
kinglam
於 2018 年 8 月住了 5 晚
10/10 優異
Terry
2018年7月28日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Terry
於 2018 年 7 月住了 1 晚
4/10 欠佳
真實旅客
2018年4月29日
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Cons significantly overweigh pros
Cons significantly overweigh pros:- 1. location is remote from restaurants, dangerous to walk along the slopy and narrow pedestrian walkway connecting to the nearest Surin downtown; 2. not a really "beach" resort as no beach facilities provided and the hotel is right at the end of the beach which is extremely rocky and not good for swimming at all; 3. staff are not into their work, especially those at front desk who are not attentive to guests' needs; 4. not allocated the requested-for type of room even though the hotel was not full-house during the period of my occupation; 5. breakfast food is not of quality and waitresses do not give reminders of closure of breakfast time but instead switch off the fans and lights right away; 6. room is not clean and consumables are not replenished unless specifically asked for. In overall terms, will not stay there again definitely for my future visits to Phuket.
Dear Liu,
Thank you very much for scoring us good. Your kindness is very much appreciated. We look forward to welcoming you to Surin Beach Resort again.
Kind regards,
Surin Beach Resort
Dear YIU FAI ,
Thank you for your encouraging and positive review you made about your stay at Surin Beach Resort. It is very much appreciated. It had been a great pleasure having you here and we are pleased that you have had an enjoyable stay with us. We really appreciate your feedback and your kind understanding on our design/style.All in all, thank you and we hope to have another opportunity to be of service to you here again. In the meantime, me and my team are sending you well wishes.
Kind regards,
Surin Beach Resort
10/10 優異
Ho Yin
2017年1月13日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Ho Yin
General Manager 於 2017年1月24日的回應
Dear Ho Yin,
Thank you very much for your kind review.
Kind regards,
Mayya
8/10 不錯
KK♡ (HK)
2016年10月25日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Nice view and worth to stay
A beautiful sea view, nearby the beach and thank you for the free upgrade of room.
If more breakfast choice would be better.
KK♡
8/10 不錯
真實旅客
2016年9月15日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
真實旅客
General Manager 於 2016年9月27日的回應
Dear Sir/Madame,
Thank you for taking a moment to write us an encouraging review here on Hotels.com. It had been a great pleasure having you here and we are pleased that you have had an enjoyable stay with us. Your kind and positive feedback are greatly appreciated.Again, thank you and we hope to have another opportunity to be of service to you here again in the future.
Warm regards,
6/10 一般
真實旅客
2016年8月20日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Close to beach
Good hotel with good location. Things to improve: water out of the tap is salty. I wasted 2 cups of coffees on it when I noticed the cream/milk was in lumps.
真實旅客
General Manager 於 2016年8月26日的回應
Dear Sir/Madame,
Greetings from Surin Beach Resort!
Thank you for taking a moment to write us an encouraging review here on Expedia/Hotels.com. It had been a great pleasure having you here and we are pleased that you have had an enjoyable stay with us. Your kind feedback is appreciated and we would like to ensure that tap water is undrinkable so to boil it for coffee is not recommended, it will be harmful for you and for the kettle as well. The taste of water can be improved, since we are nearby the sea the salty soil can be dissolved in the water pipes but we will do our best on this. Again, thank you and we hope to have another opportunity to be of service to you here again in the future.
Warm regards,
10/10 優異
Sarah
伴侶同遊
2023年10月20日
讚好:整潔度、職員與服務、設施服務和住宿狀況
We loved being able to see the ocean from the balcony in our room and open the window in the shower to overlook the ocean.
Sarah
於 2023 年 10 月住了 4 晚
8/10 不錯
Cornell
2023年8月1日
Cornell
於 2023 年 7 月住了 2 晚
10/10 優異
Michael
2023年3月26日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Beach-side with great ocean view
A lovely, modern hotel with direct beach access, and an expansive roof with a swimming pool and great ocean views
Michael
於 2023 年 3 月住了 4 晚
8/10 不錯
Nick
2023年3月10日
讚好:整潔度、職員與服務、設施服務和住宿狀況
I highly recommend staying here for at least a few nights before catching a flight at the airport. The hotel itself is nothing crazy but still pretty nice, the staff are nice and your room is cleaned properly but it smelled like the sewer right outside my room. The location is what is so great, there is easy access to Surin Beach which is a really cool spot and if you journey just a bit to the other side you can visit Laem Sing Beach. Surin beach for sure has more going on but i recommend checking out both. Additionally, there are some decent restaurants and massage/spa parlors in the area.
Nick
8/10 不錯
Marcel
2023年3月5日
Marcel
於 2023 年 2 月住了 5 晚
2/10 很差
Henrik
2023年2月8日
不滿:住宿狀況和客房舒適度
Avoid this place
Not worth it’s price. One of the worst experiences I have had. The hotel looks almost abandoned. The promised welcome drinks were not served. The ”honeymoon” room had a dirty bathtub with smelly water. The whole hotel did not have wine glasses when we requested some. Finally two different glasses were found. Breakfast is horrible.
Toppen! Helt fantastisk personal och underbar utsikt. Skulle med glädje bo där igen och igen.
Maria
於 2022 年 4 月住了 5 晚
10/10 優異
真實旅客
2020年3月7日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great staff and location, the breakfast buffet was very nice. Great access to Surin beach.
真實旅客
於 2020 年 2 月住了 14 晚
10/10 優異
Mikhayil
2020年3月2日
Mikhayil
於 2020 年 2 月住了 4 晚
8/10 不錯
Roman (bratislava Slovakia)
家人同遊, 多人同遊
2020年2月28日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Overlooking the ocean and the ever-repeating sea surf.
Roman
於 2020 年 2 月住了 19 晚
4/10 欠佳
真實旅客
2020年2月21日
真實旅客
於 2020 年 2 月住了 1 晚
10/10 優異
Ivona
2020年2月16日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Traumhafte Lage mit ebenso tollem Strand, Service und Verköstigung waren sehr gut.
Ivona
於 2020 年 2 月住了 5 晚
4/10 欠佳
真實旅客
2020年2月14日
不滿:職員與服務和住宿狀況
Don’t be fooled
The money we paid for a “4 stars hotel” are not worth it. This hotel isn’t a 4 star one considering the dirty duvets, bad smell in the room, old furniture full of stains, dirty windows and mirrors. The shower is terrible with wooden windows which never closed. When someone above you was taking a shower, their water was pouring in your shower due to the windows which won’t close. You should see the fan at the restaurant- full of dirt and dust:)) also, even if the staff is friendly they don’t speak English. If I was managing this hotel, I would make from it a really great one with such a view and great location and be more careful with the services I offer. Pls avoid eating at their restaurant, there are lots good ones at 5-7 min walking.
真實旅客
於 2020 年 2 月住了 4 晚
6/10 一般
Jack (Santa Monica )
2020年2月13日
讚好:職員與服務
不滿:住宿狀況
Beautiful location. Good food. Easy access to the beach. Some of the hallways have a rotting water/ sewage smell. I mentioned this to multiple staff members. They shrugged and said, “What smell?” I took from that, “This is Thailand, things smell.” Otherwise great hotel.
Jack
於 2020 年 1 月住了 6 晚
10/10 優異
SUJEONG
多人同遊
2020年2月10日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
The best hotel in phuket
It was really really really really nice.
View is amazing, breakfast was delicious.
Beach front hotel is calm and beautiful.
I’ll go back there with my family.
SUJEONG
於 2020 年 2 月住了 1 晚
6/10 一般
Andrew (London)
2020年2月1日
讚好:整潔度和職員與服務
Good location with direct access to surin beach. Lobby area as per pictures. Room spacious and clean. Had a room which was a connecting room (201A), I could hear the people in the room next door through the connecting doors so not good sound proofing.
Balcony area was big however had only 1 chair (was just me anyway) but the glass of the balcony could do with a clean!!
Good variety for breakfast. Only had toast so couldn’t comment on the rest.
Would stay again but only for a few nights.
Andrew
於 2020 年 1 月住了 1 晚
Surin Beach Resort 於 2020年2月2日的回應
Dear Andrew,
Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and we’re looking forward to welcome you again!
10/10 優異
Patrick
2020年1月11日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Nice place to stay
Nice place, comfy bed, great balcony. The staff is super friendly and check in was easy. Location is fine. Not a ton of things to walk to unless you walk up/down a huge hill on the road but right on the beach, great views. There was a smell in our bathroom that I didn’t love but nothing unbearable.
Patrick
於 2020 年 1 月住了 1 晚
Surin Beach Resort 於 2020年1月11日的回應
Dear Patrick,
Greetings from Surin Beach Resort!
Thank You for taking a moment to write us an encouraging review. We are glad that you loved our services; our dedicated staffs will surely be glad hearing it from you. In regards with your concern, rest assured that this will be discussed to the management so improvement can be done. Thank you so much for the appreciation and we do hope to see you again.
Dear Guest,
Greetings from Surin Beach Resort!
Thank You for taking a moment to write us an encouraging review. We are glad that you loved our services; our dedicated staffs will surely be glad hearing it from you. In regards with your concerns, rest assured that this will be discussed to the management so improvement can be done. Thank you so much for the appreciation and we do hope to see you again.
10/10 優異
真實旅客
2020年1月6日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
真實旅客
於 2019 年 12 月住了 3 晚
10/10 優異
真實旅客
2020年1月3日
讚好:整潔度、職員與服務、設施服務和住宿狀況
a great and affordable stay!
真實旅客
於 2019 年 12 月住了 1 晚
Surin Beach Resort 於 2020年1月5日的回應
Greetings from Surin Beach Resort!
Thank you so much for your kind words! We are thrilled that you loved our services, our staffs will definitely be happy to read what you wrote. Looking forward to your next visit with us
Greetings from Surin Beach Resort!
Thank You for taking a moment to write us an encouraging review. We are glad that you loved our services; our dedicated staffs will surely be glad hearing it from you. In regards with your concerns, rest assured that this will be discussed to the management so improvement can be done. Thank you so much for the appreciation and we do hope to see you again.
10/10 優異
真實旅客
2020年1月1日
真實旅客
於 2019 年 12 月住了 8 晚
Surin Beach Resort 於 2020年1月6日的回應
Dear Guest. Thank you for your positive review. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with.
6/10 一般
Michael (Berlin)
伴侶同遊
2019年12月29日
不滿:職員與服務、設施服務和住宿狀況
The so called fittness room didn't offer any proper fitness equipment, no trainers or weights, only treadmills. Just below the balcony, with a fantastic view, there was a workshop where they started to saw at Christmas morning at 8 am. Just next to the workshop they started to burn the waste in the morning so we woke up on Christmas with smoke in the room and a noisy saw. The service was not what we expected for this price. It's much more expensive than the Hilton Millenium in BKK and by far not even half of their service. It's a B class hotel, overpriced and missmanaged for my opinion.
Michael
於 2019 年 12 月住了 1 晚
8/10 不錯
真實旅客
伴侶同遊
2019年12月20日
讚好:整潔度和職員與服務
Rooms are adequate
Shower adequate
Beautiful views of beach from balcony
真實旅客
於 2019 年 12 月住了 4 晚
Surin Beach Resort 於 2019年12月26日的回應
Greetings from Surin Beach Resort!
Thank you so much for taking a moment to write us an incredible review. We are glad that you loved our services, thank you for the appreciation
8/10 不錯
Sajid
2019年12月14日
Sajid
於 2019 年 12 月住了 4 晚
8/10 不錯
真實旅客
2019年12月13日
真實旅客
於 2019 年 11 月住了 13 晚
Surin Beach Resort 於 2019年12月14日的回應
Dear Guest,
Thank you so much for staying with us! We do hope to see you again.
8/10 不錯
pawel
2019年12月10日
讚好:整潔度、職員與服務和住宿狀況
Fantastyczny widok z pokoju, polozenie na plazy,zejscie schodami,ciche miejsce,idealne na odpoczynek, jednakze miejscowosc malo-turystyczna, brak rozrywek w hotelu.
pawel
於 2019 年 11 月住了 11 晚
Surin Beach Resort 於 2019年12月13日的回應
Dear Pawel,
Greetings from Surin Beach Resort!
Thank you so much for taking a moment to write us an incredible review. We are glad that you loved our services, thank you for the appreciation!
10/10 優異
真實旅客
家人同遊
2019年11月25日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice place . Great view . Perfect see . White sand .
真實旅客
於 2019 年 11 月住了 2 晚
Surin Beach Resort 於 2019年11月25日的回應
Dear Guest. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to call us.
8/10 不錯
真實旅客
2019年11月16日
讚好:整潔度、職員與服務、設施服務和住宿狀況
真實旅客
於 2019 年 11 月住了 5 晚
10/10 優異
Nataliya
家人同遊
2019年11月12日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Очень много моря
Останавливаемся в этом отеле не первый раз. Отель дороговат для своей категории, здание уже довольно старое, но в номерах чисто, есть всё необходимое для хорошего отдыха. Завтраки хорошие. Вид из всех номеров просто роскошный, и шум моря впридачу, такого на Сурине больше нет.
Nataliya
於 2019 年 11 月住了 3 晚
Surin Beach Resort 於 2019年11月22日的回應
Dear Guest. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to call us.
6/10 一般
Norma
2019年11月9日
讚好:職員與服務
不滿:整潔度和住宿狀況
Norma
於 2019 年 11 月住了 3 晚
10/10 優異
Gurdevsingh (New Delhi)
伴侶同遊
2019年10月12日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very Nice property management staffs everything is good....
Gurdevsingh
於 2019 年 10 月住了 4 晚
Surin Beach Resort 於 2019年10月13日的回應
Greetings from Surin Beach Resort!
Thank you so much for taking a moment to write us an incredible review. We are glad that you loved our services, thank you for the appreciation
8/10 不錯
真實旅客
伴侶同遊
2019年10月11日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Location to beach was good .... room right next to a walk way where people could look into your room, not good
真實旅客
於 2019 年 10 月住了 3 晚
Surin Beach Resort 於 2019年10月14日的回應
Greetings from Surin Beach Resort!
Thank you for taking the time to give your feedback. I'm sorry to hear the rooms weren't up to the standard you've come to expect from us.
6/10 一般
真實旅客
2019年10月11日
讚好:整潔度和職員與服務
真實旅客
於 2019 年 10 月住了 3 晚
Surin Beach Resort 於 2019年10月13日的回應
Greetings from Surin Beach Resort!
Thank you so much for taking a moment to write us an incredible review. We are glad that you loved our services, thank you for the appreciation
10/10 優異
真實旅客
2019年9月11日
讚好:整潔度、職員與服務、設施服務和住宿狀況
참 좋았어요ㅎㅎ 호텔 바로앞에 오션뷰에 조식도 가짓수는 많진 않았 지만 서양식 부페에 깔끔 했고요 건물은 신식이 아니라 오래되었지만
真實旅客
於 2019 年 9 月住了 3 晚
Surin Beach Resort 於 2019年10月6日的回應
Greetings from Surin Beach Resort!
Thank you so much for taking a moment to write us an incredible review. We are glad that you loved our services, thank you for the appreciation!