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"Great location. Clean rooms. Friendly staff. "

"The shuttle is such a brilliant add on to anyone looking for the ultimate transit experience. "

"Outside of the hotel doesn’t look that promising but inside it was immaculately clean & I loved my room on the eleventh floor with panoramic view of the city (prettier at night!). Kettle, fridge, iron & toiletries provided. Gym was small but more than adequate. Pool was lovely although sadly the sun didn’t shine. Mall next door was an added bonus. Food outlets, a supermarket and a pharmacy. Approx 25 mins from airport depending on traffic & IDR 140,000 with tolls etc. Perfect for a stopover between flights. Thank you. "

"Was great after long flight. Recommend!"

"Good place to spend the night."

"The room was spacious and comfortable. Everything was spotless. Great breakfast and restaurant."

"Wonderful refuge — a delight in every way."

"I chose this hotel primarily because of its excellent reviews and its convenient location. However, there were several issues during our stay that affected our overall experience. During breakfast, the restaurant was very crowded and we had to wait approximately 15 minutes for a table. When we were eventually seated, the table had not been properly cleaned, despite being directed to it by staff. We also visited the spa as we were quite tired. Unfortunately, the therapist who attended to me was coughing throughout the massage and did not apologise, which made the experience uncomfortable. Given the premium pricing and the hotel’s five-star standard, we had expected a higher level of professionalism. The most concerning incident occurred in the evening. When we returned to the hotel at around 9:30 pm, we found our room door unlocked. This was extremely distressing for us. We immediately contacted the manager. We were later informed that housekeeping had left the door open while removing items after cleaning. Although we appreciated the explanation and the complimentary airport transfer offered the next day, the incident left us feeling unsettled and we did not sleep well that night. While we understand that it was Chinese New Year and the hotel was operating at full capacity, room security should never be compromised. We still value the hotel location and consider staying again in the future. We hope that our feedback will be taken constructively to improve the guest stay."

"On the first night of my business trip, the room smelled musky upon entering, but since my arrival was at midnight, I just tried to sleep it off. But the sheets felt uncomfortable. During the morning, I was horrified to find my bed sheets discolored and dirty. Upon going to the toilet, the bath towels look horrible, worse than rags to be used on the floor. They were terribly norñt white, smelled funky. Finally, I smelled smoke coming from the air vent."