It should be noted this is an apartment complex. There is a front desk but were dismissive when I mentioned the fact my room was not ready. The management company who rents units out for travelers is different from the company who owns and operates the building. When I arrived, the maid had no idea the unit was being rented out that day, so I had to wait 45 minutes beyond the advertised check-in time. As I communicated the issue with the management company via text, I couldn't tell if I was speaking with an AI or a real person. The maid ended up finishing the room before the company got back to me about the issue. The check-in process was so lengthy and because I drove to Cincinnati, I had to find somewhere to stop and fill everything out. I would much rather have a front desk to do all of that. You don't receive all the info you need to seamlessly check-in until you've gone through this process. Otherwise, I would have known the garage isn't available for short term visitors which leaves it on you to find parking. Luckily, there is a parking lot across the street that costs $6/12 hours. It would be nice if the description mentioned the parking situation. The unit itself was nice in terms of aesthetics. There were two major issues: 1. The couch was incredibly uncomfortable - I couldn't tell if it was broken or a terrible design; 2. The water filter needed to be changed out months ago - the sediment left in the water was disgusting; I just used the unfiltered tap water.
