Search Inns in City College Trolley Station

"This is an enormous hotel. My room was large, and very clean and comfortable. I loved having the beautiful view of the bay. The shower was great (though the shower door did leak water onto the floor). My room was quiet - although there did seem to be lots of other people on my floor I never heard them from my room. I liked that it was easy to use my Netflix account on the TV in my room. I do wish the bedside light could be adjusted to be less bright. This is an expensive hotel. The most annoying part of staying here was the cheapness - it was annoying to pay a high fee for mediocre WiFi of dubious security. And the hotel restaurants are very pricey, and somehow the desk clerk pushed me into a pricey “Bonvoy” membership which cost about $50 a day and gave me not much in return. When you’re already paying a high room rate, who wants to feel like they’re trying to further gouge you at every turn? Overall this is a lovely place, I would stay here again. But I would resist the extra fees, they didn’t add much."

"Location was great however the property needs some serious upgrades and I did have an interaction with one of the staff members that was not the best. Had to switch rooms once and the room they gave me had broken bathroom door, electrical sockets had no cover and it was very dusty. There was a man I spoke to in the front desk who told us “good luck all rooms are sold out!”when we called. When I showed pictures they offered me another room but after a day of flying and that original interaction I was too exhausted and honestly upset with how it was handled. The lobby is filled with a lot of the time share sales people that will also press you on questions to join one of their presentations."

"Place was clean and tidy. Banging noise all night long which I finally figured out at 5 in the morning. The little mini fridge was the culprit, every time the compressor kicked on .. Whe I unplugged it problem was solved. Location was good."

"I had a great time, it was comfortable. Only issue I had was that the room felt super humid and smelled like mold. Other than that it was good."

"Everything was excellent."

"Clean and near the food and tourist spots "

"Room was great but a little stuffy. A/C was limited and so was ventilation."

"When I called for a crib morning of check in, they said no problem. However when I checked in they said it’s based on availability, which makes sense but that is NOT what I was told. So no crib the first night. If I had known I would have brought my own. Oh by the way the “crib” is a pack n play. The floor smelled like weed on my floor, seems they couldn’t figure out who it was. The room layout of the room is was odd and the pictures are misleading. One overnight staff person was rude and dismissive when I inquired about the STRONG natural gas odor in the lobby. Worst hotel experience I’ve ever had, will not stay at any Best Western again."

"I booked a premium king bedroom. I was given the worst room in the worst building. I did not have a car, so I booked Uber for my commute. Every time I needed to get into my Uber or receive a package, I had to walk 2 minutes. Not even a single staff member helped me carry my luggage, even though I saw others receiving such treatment. After requesting and changing my room 2 times, I finally got a good one. During this entire time, the hotel did not provide any support to carry my belongings from one room to another. Only after asking did they provide support. There were unnecessary charges for parking vehicles and laundry that were not mentioned anywhere on the website. At the end of my stay, when I went to do the laundry, the machines were not even working. I had to wait 30 minutes and move from one building to another just to finish my laundry. These things are highly unprofessional. Later, I expected some apologies from the hotel manager. I did not even get that. I came to your hotel for a business purpose, but you guys gave me unnecessary headaches throughout my stay. Initially, there was no water in the room. When I called room service to order, there was no response. No one even followed up with me. How will you compensate for these things?"