Clarington Clarington's Wellness Path Hotels

"The property was well loved and the staff took a lot of pride in their service. The British lady working the desk was extremely friendly and knowledgeable. The rooms were clean and beds were very comfortable. "

"The staff was friendly and welcoming, and parking was fine. However, our overall experience was disappointing. The room was clean, but the strong smell of bleach was unpleasant. There was also a constant drip from the bathtub faucet, and the bed was extremely squeaky, which made it hard to rest. The room temperature was another issue — it was quite cold, and adjusting the thermostat didn’t seem to make any difference. On top of that, noise from the nearby highway was very disruptive. Unfortunately, there was also a group in the next room playing loud music and laughing late into the night (around 1 a.m.), which was very disturbing. We had to contact the concierge to address the situation. Overall, not a great stay and quite disappointing."

"Parking was good. Room was freezing. TV kept freezing and skipping making any use pointless. Curtains would not close fully making the lights from the streets come in making it difficult to sleep"

"The receptionist young lady was the best ever very nice, very professional and very kind"

"Breakfast excellent! Breakfast attendant great "

"New hotel = very clean. Only thing missing is a pool for the kids :)"

"I only wanted a muffin or bagle but both were stale. Coffee was OK but would have been nice if they had real cream."

"Everything was good bed was very comfortable would happily stay here again"

"We chose this hotel because Best Western markets itself as clean, safe, and family-friendly, with amenities like pools and breakfast. Unfortunately, this stay did not reflect that standard. This is my second concerning experience with Best Western. During a previous stay at Best Western Plus Lamplighter Inn & Conference Centre, there were hazards including a protruding nail and unsafe pool conditions that led to a child being injured. This stay was worse. A staff member knocked and entered our room before I could respond while I was inside with my children and half dressed. This was a serious breach of privacy and safety. The room itself felt unsafe. The bathtub tap came off in our hands, flooring had visible gaps and uneven areas that could easily cause a fall, and electrical outlets were loose. We were moved to a second room, however the conditions were similar, indicating this was not an isolated issue. Cleanliness was unacceptable. There was thick dust throughout, and we found visible blood stains on the comforter that appeared to have been previously marked but not removed. The pool area showed clear water damage and maintenance concerns. Overall, this property appears poorly maintained, with patchwork repairs creating additional hazards. This environment is not consistent with Best Western’s values or a family-friendly brand and is hazardous to both guests and employees."