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关于克里夫兰马其顿温德姆拉昆塔套房酒店的点评

3 out of 5
克里夫兰马其顿温德姆拉昆塔套房酒店
268 East Highland Rd, Macedonia, OH

点评

7.8

还可以

10 分 - 超赞。408 条好评,共有 1003 条点评" "
8 分 - 还可以。286 条好评,共有 1003 条点评" "
6 分 - 一般。164 条好评,共有 1003 条点评" "
4 分 - 很差。78 条好评,共有 1003 条点评" "
2 分 - 糟糕。67 条好评,共有 1003 条点评" "

7.6/10

清洁度

8.6/10

员工和服务

7.8/10

服务设施

7.6/10

住宿条件和设施

7.8/10

环保

点评

6/10 一般

MING FENG

商务旅客
2023 年 9 月入住 3 晚
Hotel Manager 于 2023年09月27日 的回复
Dear MING FENG,Thank you for providing a rating for your stay. We appreciate your feedback, and we will work to make improvements based on your comments. If you have any specific suggestions or concerns, please feel free to share them with us so we can better meet your expectations in the future.Sincerely,Hotel Manager

4/10 很差

Janet

不满意:清洁度
Breakfast left much to be desired. Powdered eggs were tasteless, and the bread selections were stale. We moved a chair in our room and there were many pieces of torn fabric and crumbs under the chair. The bed was very much in need of a new mattress! It was so depleted and hard. The pillows needed to be replaced as well. We stayed here only because the hotel we booked through Expedia could not find our reservation, and this hotel was closest to where we needed to be.
2024 年 5 月入住 2 晚

10/10 超赞

Lisa

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
First la Quinta stay and very pleased!
2024 年 5 月入住 1 晚
Hotel Manager 于 2024年05月8日 的回复
Dear Lisa,We're thrilled to hear that your first stay at La Quinta exceeded your expectations! Providing exceptional experiences for our guests is what we strive for, and we're delighted that we could make your stay memorable. Thank you for choosing our hotel, and we look forward to welcoming you back for many more wonderful stays in the future!Sincerely, Hotel Manager

6/10 一般

David,Grimsby

与配偶出行
满意:员工和服务,清洁度
不满意:住宿条件和设施
The property itself was clean and decent. There was a strong odor of disinfectant all around the hallways. We ended up putting towels under the door to try to prevent it from coming into the room. Other than that, the hotel was very nice.
2024 年 5 月入住 1 晚
Hotel Manager 于 2024年05月8日 的回复
Dear David,We're pleased to hear that you found our property clean and well-maintained. However, we apologize for any inconvenience caused by the strong odor of disinfectant in the hallways. Your feedback is important to us, and we'll address this issue to ensure a more pleasant experience for our guests in the future. Thank you for choosing to stay with us, and we hope to welcome you back soon for an even better stay.Sincerely, Hotel Manager

6/10 一般

Luis

与家人出行, 带宠物出行
满意:员工和服务
不满意:清洁度
This hotel is close to the Highway and plenty of places to eat nearby. The room itself was in good conditions, and the bed was comfortable. However, some improvements need to be made regarding maintenance. The carpets on the hallways are in need of deep cleaning and I had several problems with the key card. It’s a good overnight hotel however, if you’re planning to stay more then 2 nights, I will consider other options.
2024 年 4 月入住 4 晚
Hotel Manager 于 2024年04月22日 的回复
Dear Luis,Thank you for sharing your feedback about your recent stay with us. We're glad to hear that you found our hotel conveniently located and that your room was comfortable. However, we apologize for the issues you encountered with maintenance, including the carpets in the hallways and the key card problems. Your comments are important to us, and we will address these concerns promptly to ensure a better experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay.Sincerely, Hotel Manager

10/10 超赞

Rachal

带宠物出行, 与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We stay with our dog and there wasn't any extra pet charge. It was a nice surprise.
2024 年 4 月入住 1 晚
Hotel Manager 于 2024年04月22日 的回复
Dear Rachal,We're delighted to hear that you had a positive experience bringing your dog along during your stay! We strive to provide a comfortable and welcoming environment for all our guests, including furry ones. Thank you for sharing this feedback with us, and we hope to have the pleasure of welcoming you and your pet back for another enjoyable stay in the future!Sincerely, Hotel Manager

8/10 还可以

Jennifer

满意:住宿条件和设施,员工和服务
Friendly staff and clean room
2024 年 4 月入住 1 晚
Hotel Manager 于 2024年04月22日 的回复
Dear Jennifer,Thank you for your rating and feedback. We're pleased to hear that you found our staff friendly and your room clean during your stay. If there are any areas where we can improve and earn a higher rating next time, please feel free to let us know. We value your input and hope to provide an even better experience during your next visit.Sincerely, Hotel Manager

8/10 还可以

Maryann

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
Easy walk to restaurant for dinner. Very accessible to national park. Parking and breakfast buffet very convenient
2024 年 4 月入住 1 晚
Hotel Manager 于 2024年04月20日 的回复
Dear Maryann,Thank you for your feedback and for choosing to stay with us! We're pleased to hear that you found our location convenient for accessing nearby restaurants and the national park. Your comments about our parking and breakfast buffet are duly noted, and we appreciate your input. If there's anything specific we can do to improve and earn that extra star next time, please let us know. We hope to welcome you back for another enjoyable stay in the future!Sincerely, Hotel Manager

10/10 超赞

John

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very nice people
2024 年 4 月入住 1 晚
Hotel Manager 于 2024年04月18日 的回复
Dear John,Thank you for your positive feedback! We're delighted to hear that you found our staff to be very nice. Providing friendly and attentive service is important to us, and we're glad that our team made your stay enjoyable. Your kind words will be shared with our staff, and we look forward to welcoming you back for another great stay in the future! Sincerely, Hotel Manager

10/10 超赞

Veronica

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It is away from the traffic noise. Nice and quiet, peaceful.
2024 年 4 月入住 1 晚
Hotel Manager 于 2024年04月17日 的回复
Dear Veronica,Thank you for your excellent rating and positive feedback! We're delighted to hear that you enjoyed the peaceful and quiet atmosphere during your stay. Providing a serene environment for our guests is important to us, and we're thrilled that we could meet your expectations. We look forward to welcoming you back for another peaceful stay in the future!Sincerely, Hotel Manager

8/10 还可以

Diane

2024 年 4 月入住 3 晚
Hotel Manager 于 2024年04月17日 的回复
Dear Diane,Thank you for taking the time to rate your stay at our hotel. We value your feedback and strive to provide a five-star experience for all our guests. If there is anything specific that we can do to improve and earn a five-star rating from you in the future, please don't hesitate to let us know. We appreciate your business and hope to have the opportunity to welcome you back for an even better stay.Sincerely, Hotel Manager

10/10 超赞

Brittany

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 2 晚
Hotel Manager 于 2024年04月16日 的回复
Dear Brittany,Thank you for the perfect rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

10/10 超赞

Kamea

与家人出行, 与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
Nice and my children had a great time price was tight in the budget I’ll b bck
2024 年 4 月入住 1 晚
Hotel Manager 于 2024年04月15日 的回复
Dear Kamea,Thank you for your perfect rating! We're delighted to hear that you and your children had a great time during your stay. We're glad our pricing fit within your budget, and we look forward to welcoming you back for another wonderful stay in the future!Sincerely,Hotel Manager

10/10 超赞

Theresa

满意:清洁度、员工和服务、服务设施、住宿条件和设施
This was a nice property to stay overnight for a single woman. I felt safe and the place was very clean! Thank you for my stay.
2024 年 4 月入住 1 晚
Hotel Manager 于 2024年04月13日 的回复
Dear Theresa,Thank you for choosing our property for your stay! We're delighted to hear that you felt safe and comfortable during your time with us. Providing a clean and secure environment is a top priority, and we're thrilled that we could meet your expectations. We hope to welcome you back soon!Sincerely, Hotel Manager

10/10 超赞

jennifer

满意:员工和服务,清洁度
2024 年 4 月入住 4 晚
Hotel Manager 于 2024年04月10日 的回复
Dear Jennifer,Thank you for your perfect rating of 10/10! We are delighted to hear that you had an outstanding experience at our hotel. Ensuring our guests have a memorable and enjoyable stay is our utmost priority, and we are thrilled that we were able to meet and exceed your expectations. Your satisfaction is a great source of pride for our team. Thank you for choosing our hotel, and we can't wait to welcome you back in the future for another exceptional stay.Sincerely, Hotel Manager

8/10 还可以

Toshiko

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
Very convenient to Cuyahoga Valley National Park and to Cleveland.
2024 年 4 月入住 3 晚
Hotel Manager 于 2024年04月6日 的回复
Dear Toshiko,We're delighted to hear that you found our location convenient for exploring Cuyahoga Valley National Park and Cleveland. Providing easy access to nearby attractions is one of our top priorities, and we're glad you found it convenient. Thank you for choosing to stay with us, and we hope to welcome you back for another visit soon!Sincerely, Hotel Manager

8/10 还可以

mike

满意:服务设施,员工和服务
Needs better maintained
2024 年 4 月入住 1 晚
Hotel Manager 于 2024年04月4日 的回复
Dear Mike,Thank you for your feedback. We apologize for any maintenance issues you encountered during your stay. Your comments are valuable to us, and we'll address them with our team to ensure that we maintain our property to the highest standards. We appreciate your rating and hope to have the opportunity to provide you with an improved experience during your next visit.Sincerely, Hotel Manager

10/10 超赞

Mary

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Hotel Manager 于 2024年04月3日 的回复
Dear Mary,Thank you for your perfect rating! We're thrilled to hear that you had a wonderful experience during your stay with us. Your satisfaction is our top priority, and we're delighted that everything met your expectations. We look forward to welcoming you back for another fantastic stay in the future! If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We appreciate your support!Sincerely, Hotel Manager

8/10 还可以

Fred

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
easy to get too. Just didn't like the dish tv service.
2024 年 3 月入住 1 晚
Hotel Manager 于 2024年04月1日 的回复
Dear Fred,Thank you for your review! We're glad to hear that you found our hotel easy to access. We apologize for any inconvenience caused by the Dish TV service not meeting your expectations. Your feedback is valuable to us, and we will take it into consideration as we strive to improve our amenities. If there's anything else we can do to enhance your experience, please let us know. We hope to welcome you back again soon for another pleasant stay!Sincerely, Hotel Manager

4/10 很差

Kara

与家人及幼儿出行, 与家人出行
不满意:住宿条件和设施,清洁度
Cost effective for family but the pool had too many chemicals and the building needed carpet cleaning and more breakfast options.
2024 年 3 月入住 1 晚
Hotel Manager 于 2024年04月1日 的回复
Dear Kara,We apologize for the inconvenience and disappointment you experienced during your stay. Your feedback regarding the pool, building cleanliness, and breakfast options is important to us, and we take it seriously. We will address these issues promptly with our team to ensure improvements are made. Thank you for bringing this to our attention, and we hope to have the opportunity to better meet your expectations in the future.Sincerely, Hotel Manager

6/10 一般

virna,odenton

与家人出行
满意:员工和服务、服务设施、住宿条件和设施
不满意:清洁度
I stayed at the hotel for 2 days with my family and it was good except for the cleanliness of the bathroom which needs to be improved considerably. The bathroom extractor fan was disgusting full of dust and the corners of the bathtub and the floor were very dirty. There was hair in the bathtub and on the walls. There was also mold and mildew on the edges of the bathtub, on the edges of the faucet and on the shower head and the toilet was dirty.. Something I didn't like was that there was no do not disturb sign to put on the door and when we arrived they had put silicone on the edge of the bathtub and the floor and there was a very strong silicone smell. They did that job poorly because they didn't even clean the area and the silicone is there with all the dirt on the floor. They also did not clean the area where they were working. Regarding the bed and the sheets, they were clean. They only left 2 towels when there were 4 of us. I asked the front desk for towels and the employee very kindly provided them to me. In relation to breakfast it was good. They had scrambled eggs with biscuits, bagels, sliced ​​bread, mini cupcakes, fruits, hot and cold cereal, a waffle maker that was not very clean to make waffles, coffee and juice. Something I didn't like is that it didn't offer any meat alternative. The lobby area and surrounding area were very clean.
2024 年 3 月入住 2 晚
Hotel Manager 于 2024年04月1日 的回复
Dear Virna,We sincerely apologize for the cleanliness issues you encountered during your stay. It's unacceptable that the bathroom did not meet our usual standards of cleanliness, and we understand how this impacted your experience. We appreciate your detailed feedback, and rest assured, we will address these concerns with our housekeeping team to ensure improvements are made. Additionally, we apologize for the inconvenience regarding the lack of a "do not disturb" sign and the odor from the silicone. Your comments will be shared with our maintenance team to prevent similar issues in the future. We're glad to hear that you found the bed and sheets clean and that our front desk staff provided you with towels promptly. Your feedback about the breakfast options is also appreciated, and we will consider adding meat alternatives to our offerings. Thank you for bringing these matters to our attention, and we hope to have the opportunity to exceed your expectations on a future visit.Sincerely, Hotel Manager

8/10 还可以

Amber

带宠物出行, 与配偶出行
满意:住宿条件和设施,员工和服务
We stay here regularly making trips between the Midwest and the East Coast. It’s conveniently off the Ohio Turnpike, and it accommodates our dog traveling with us - which is ultimately what we’re after. The property is dated but clean, and the staff has always been pleasant. It’s not a bad spot to stop and sleep for a night.
2024 年 3 月入住 1 晚
Hotel Manager 于 2024年03月29日 的回复
Dear Amber,Thank you for your review and for choosing to stay with us regularly during your trips between the Midwest and the East Coast. We're pleased to hear that our convenient location and pet-friendly policy meet your needs. We appreciate your feedback about the property and staff, and we're committed to maintaining cleanliness and providing excellent service. We look forward to welcoming you back for your future travels!Sincerely, Hotel Manager

6/10 一般

Patricia

与配偶出行
满意:服务设施
不满意:住宿条件和设施
Breakfast area and lobby looked clean but the loud New Age music at check-in was off-putting. We found the 3floor hallway carpet to be dirty; the guest room run down (smoke alarm hanging off wall, hair dryer the same, sink cracked, vacuum seal on the windows broken so condensation. Breakfast was ok.
2024 年 3 月入住 2 晚
Hotel Manager 于 2024年03月29日 的回复
Dear Patricia,Thank you for sharing your feedback with us. We apologize for the issues you encountered during your stay, including the loud music at check-in and the cleanliness concerns with the hallway carpet and guest room. Your comments are important, and we'll address them with our team to ensure improvements are made. We appreciate your patronage and hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

8/10 还可以

Wonder

与家人出行
满意:员工和服务
The aroma and relaxing fragrance as well as the clean entrance was very inviting.
2024 年 3 月入住 1 晚
Hotel Manager 于 2024年03月27日 的回复
Dear Wonder,Thank you for your feedback and positive comments regarding the inviting aroma, relaxing fragrance, and clean entrance. We're delighted to hear that you found these aspects of your stay enjoyable. Your satisfaction is important to us, and we appreciate your feedback. We hope to have the opportunity to welcome you back for an even better stay in the future!Sincerely, Hotel Manager

8/10 还可以

brenna

与家人及幼儿出行, 团体旅客
满意:住宿条件和设施
不满意:员工和服务
It was a really nice hotel to stay at to get away, but the downside is when i got there to check into my room i wasn’t helped for 20 minutes, i kept ringing the bell and all and they weren’t even behind the counter they were somewhere in the hotel. I think maybe if they hired 2 night workers it would be better so someone is at the front desk 24/7 because it’s kinda scary anyone could’ve jumped behind that desk and did stuff.
2024 年 3 月入住 1 晚
Hotel Manager 于 2024年03月14日 的回复
Dear Brenna,Thank you for sharing your feedback with us. We're pleased to hear that you enjoyed your stay overall, but we apologize for the inconvenience you experienced during check-in. Your suggestion to have two night workers to ensure someone is always at the front desk is valuable, and we will certainly consider it to improve our service and security measures. We appreciate your understanding and hope to have the opportunity to welcome you back for an even better experience in the future.Sincerely, Hotel Manager

2/10 糟糕

Micalima

不满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Hotel Manager 于 2024年03月4日 的回复
Dear Micalima,We're sincerely sorry to hear that your experience fell short of your expectations. We'd like to know more about what went wrong so we can address any issues and improve. Please feel free to reach out to our management team with any specific feedback you have. We value your input and hope to have the opportunity to make things right in the future.Sincerely, Hotel Manager

6/10 一般

Janice

与家人出行
Hotel room and lobby could have been cleaner.
2024 年 2 月入住 1 晚
Hotel Manager 于 2024年02月23日 的回复
Dear Janice,We sincerely apologize for falling short of your cleanliness expectations during your stay. Maintaining a clean and comfortable environment is a top priority for us, and we're disappointed to hear that we missed the mark. Your feedback is valuable, and we'll address this issue with our housekeeping team to ensure improvements are made. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a much better experience in the future.Sincerely, Hotel Manager

6/10 一般

Dianne

满意:员工和服务
不满意:住宿条件和设施
Sheets were a bit itchy and place was a bit old
2024 年 2 月入住 1 晚
Hotel Manager 于 2024年02月21日 的回复
Dear Dianne,Thank you for taking the time to provide your feedback. We apologize for any discomfort you experienced with the sheets during your stay. We strive to provide a comfortable and pleasant environment for our guests, and we're sorry that the sheets did not meet your expectations. Additionally, we appreciate your comment about the age of our property. We understand that updating and maintaining our facilities is important to ensure a positive guest experience, and we will take your feedback into consideration as we plan for future improvements. Your feedback is invaluable to us as we continuously work to enhance our services. We hope that you will consider staying with us again in the future, as we would love the opportunity to provide you with a better experience.Sincerely, Hotel Manager

4/10 很差

Daniel

满意:员工和服务
不满意:住宿条件和设施
Bad experience.
2024 年 2 月入住 1 晚
Hotel Manager 于 2024年02月20日 的回复
Dear Daniel,We're deeply sorry to hear about your disappointing experience during your stay. Your satisfaction is important to us, and we regret that we fell short of meeting your expectations. If you're open to sharing more details about your experience, we would appreciate the opportunity to address any concerns you may have. Please feel free to reach out to us directly. We hope to have the chance to make things right and regain your trust in the future.Sincerely, Hotel Manager

6/10 一般

Talleja

与配偶出行
满意:员工和服务、服务设施、住宿条件和设施
Was decent for the price. King bed was big. Could use some minor upgrades but overall nice. Would stay again.
2024 年 2 月入住 1 晚
Hotel Manager 于 2024年02月19日 的回复
Dear Talleja,Thank you for your feedback! We're glad to hear that you found value in your stay with us and appreciated the spaciousness of the king bed. Your suggestion for minor upgrades is duly noted, and we'll work on enhancing our facilities. We look forward to welcoming you back for another pleasant stay in the future!Sincerely, Hotel Manager

10/10 超赞

Keyon

2024 年 2 月入住 1 晚
Hotel Manager 于 2024年03月21日 的回复
Dear Keyon,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you.Sincerely, Hotel Manager

10/10 超赞

Dave

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice little get away
Me and my wife came up here for a quick get-away and I can tell you it was worth it. It's in a nice area, lots of food choices. Hot tub in the pool area was great. I do wish they'd keep the breakfast going a little longer. Closing at 9AM? Comon. When we arrived, we had an issue with our first room in that the bathroom was leaking pretty bad. But they quickly corrected the issue and provided us a new room that didn't have an issues. TVs all has a nice feature that supported Chromecast. So you could play Netflix or whatever from your phone to your TV. A nice bonus. All in all the price was great and we enjoyed ourselves a ton and will gladly return.
2024 年 2 月入住 1 晚
Hotel Manager 于 2024年02月17日 的回复
Dear Dave,Thank you for sharing your experience with us! We're thrilled to hear that you and your wife enjoyed your getaway at our hotel. We're glad you appreciated the amenities like the hot tub and pool area, as well as the convenience of nearby dining options. We apologize for the inconvenience regarding the breakfast hours and the initial issue with your room, but we're glad we could quickly resolve it for you. It's great to hear that you found the Chromecast feature on the TVs to be a nice bonus. We appreciate your feedback and look forward to welcoming you back for another enjoyable stay!Sincerely, Hotel Manager

10/10 超赞

Anna

2024 年 2 月入住 1 晚
Hotel Manager 于 2024年02月17日 的回复
Dear Anna,Thank you so much for your perfect rating! We're thrilled that you had such a wonderful experience at our hotel. Your satisfaction is our top priority, and we're grateful for your feedback. We look forward to the opportunity to host you again in the future for another fantastic stay.Sincerely, Hotel Manager

10/10 超赞

John

与配偶出行
Very nice people
2024 年 2 月入住 1 晚
Hotel Manager 于 2024年02月15日 的回复
Dear John,Thank you for your perfect 5 out of 5 rating. We're glad to hear that you encountered very nice people during your stay at our hotel. Providing excellent service and creating a friendly and welcoming atmosphere is a top priority for us. We appreciate your kind words and hope to have the pleasure of hosting you again in the future.Sincerely, Hotel Manager

10/10 超赞

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 1 晚
Hotel Manager 于 2024年02月14日 的回复
Dear Guest,It's great to hear that you had an excellent stay at our hotel. We are committed to providing the highest level of service to our guests. Your wonderful ten-star review is an acknowledgment of our team's hard work, and it motivates us to sustain our efforts on your behalf. We look forward to seeing you soon and providing you with an unparalleled hotel experience once again.Sincerely, Hotel Manager

10/10 超赞

robert

满意:清洁度、员工和服务、住宿条件和设施
Great location!
2024 年 2 月入住 1 晚
Hotel Manager 于 2024年02月13日 的回复
Dear Robert,Thank you for the wonderful review of your stay at our hotel. We are delighted to know that you found our location great. It was a pleasure hosting you, and we hope you will continue making us your home whenever you are in our area. Sincerely, Hotel Manager

8/10 还可以

Rachel

满意:清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 1 晚
Hotel Manager 于 2024年02月12日 的回复
Dear Rachel,Thank you for your rating! We appreciate your feedback and are glad to hear that you had a positive experience overall. If there are any specific areas where we can improve to earn a higher rating in the future, please don't hesitate to let us know. We hope to have the opportunity to welcome you back for an even better stay next time!Sincerely, Hotel Manager

8/10 还可以

David

满意:清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 1 晚
Hotel Manager 于 2024年02月12日 的回复
Dear David,Thank you for staying with us. We hope you enjoyed your stay and that we met all of your expectations, as evidenced by the four-star review you've given us. Please let us know if there's anything we can do to make your next visit even better. We pride ourselves on providing excellent service and want to keep our guests happy!Sincerely, Hotel Manager

10/10 超赞

William

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Service was fast. Room was nice and clean.
2024 年 2 月入住 1 晚
Hotel Manager 于 2024年02月5日 的回复
Dear William,Thank you for your positive feedback! We're thrilled to hear that our fast service and clean rooms met your expectations. Providing a comfortable experience is our top priority, and we appreciate you taking the time to share your satisfaction. We look forward to welcoming you back for another enjoyable stay!Sincerely, Hotel Manager

6/10 一般

真实旅客

满意:客房舒适度,员工和服务
不满意:住宿条件和设施
2024 年 1 月入住 4 晚
Hotel Manager 于 2024年01月29日 的回复
Dear Guest,Thank you for your feedback, and we appreciate you taking the time to share your rating. If there are specific areas where we can improve and make your experience better, please feel free to provide more details. Your input is valuable to us, and we hope to have the opportunity to exceed your expectations on your next visit.Sincerely, Hotel Manager

4/10 很差

Bryce

与家人及幼儿出行
满意:员工和服务,清洁度
不满意:住宿条件和设施,服务设施
Starting with the lobby- it was nice , very clean and quiet . Staff was friendly and attentive .. however after that things took a turn for the worse . Upon entering into the room . It was all wrong . I paid for a suit instead they gave me a double room. The room smelled like wet carpet and the sheets inside the sofa bed had red stains on them.. there were red drips All over the carpet as well . They also offered free breakfast but it was horrible . The eggs were terrible and tasted microwaved .. the sausages were horrible and the waffle mix tasted like it was reused multiple times .. overall i was disappointed in the quality of this hotel. Also the beds were not soft and the furniture was super dated in my opinion ..
2024 年 1 月入住 2 晚
Hotel Manager 于 2024年01月31日 的回复
Dear Bryce,Thank you for sharing your feedback with us. We appreciate your positive comments about our nice, clean, and quiet lobby, as well as our friendly and attentive staff. However, we apologize for the issues you experienced with your room. It is not acceptable that you were given a double room instead of the suite you paid for, and we apologize for the inconvenience caused. We take cleanliness very seriously, and we will address the issues you mentioned with our housekeeping team to ensure improvements are made. We also apologize for the disappointing breakfast experience you had. Your feedback regarding the eggs, sausages, and waffle mix will be shared with our kitchen staff for immediate improvement. We value your input regarding the comfort of the beds and the dated furniture, and we will take it into consideration as we continue to enhance our accommodations. We apologize for the overall disappointment you experienced and hope you will give us another opportunity to provide you with a better stay in the future.Sincerely, Hotel Manager

6/10 一般

Ronnie

满意:员工和服务
Average hotel
The pool was drained and closed. No hours were posted for the hot tub, but it was closed when i went to use it after 10pm. Staff was very friendly and accommodating. Breakfast was good. I've stayed at nicer hotels and I've stayed at worse. There was nothing about the place that would make me not stay there again.
2024 年 1 月入住 1 晚
Hotel Manager 于 2024年01月25日 的回复
Dear Ronnie,We appreciate your feedback and are glad to hear that the staff was friendly and accommodating, and you enjoyed the breakfast. However, we apologize for the inconvenience with the pool and hot tub availability. Your comments are valuable, and we will take them into consideration to enhance the overall guest experience. Thank you for staying with us, and we hope to have the opportunity to welcome you back for an even more positive stay in the future.Sincerely, Hotel Manager

10/10 超赞

Melanie

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 1 月入住 1 晚
Hotel Manager 于 2024年01月23日 的回复
Dear Melanie,Thank you for staying with us. We are thrilled to know you loved each and every aspect of your visit. It's great to know that from check-in to departure, you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again Sincerely, Hotel Manager

10/10 超赞

Jonathan

满意:员工和服务、服务设施、住宿条件和设施
just the pool was out of service
2024 年 1 月入住 1 晚
Hotel Manager 于 2024年01月23日 的回复
Dear Jonathan,Thank you for taking the time to share your feedback and for giving us a positive rating. We're delighted to hear that you had an overall pleasant experience during your stay. We apologize for any inconvenience caused by the pool being out of service. Your understanding is appreciated, and we hope to have the opportunity to welcome you back for another enjoyable stay with all amenities available.Sincerely, Hotel Manager

10/10 超赞

Amanda

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Hotel Manager 于 2024年01月23日 的回复
Dear Amanda,Your amazing ten-star rating is much appreciated! That you experienced such a remarkable stay at our hotel fills us with immense joy. We really value your input, which inspires our team to keep offering each and every one of our guests the best possible service and comfort. It has been a pleasure to have you as our guest, and we look forward to having you return for yet another wonderful visit. Sincerely, Hotel Manager

6/10 一般

Karina,Mason

与家人及幼儿出行
2024 年 1 月入住 1 晚
Hotel Manager 于 2024年01月22日 的回复
Dear Karina,Thank you for the review and rating of 3 out of 5. Kindly give us some opinion, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback!. Hope you will visit us again soon. Sincerely, Hotel Manager

8/10 还可以

Renee Yvonne

满意:清洁度、员工和服务、客房舒适度
Good for an overnight.
Check in staff member was friendly and efficient. The price was good and they accommodated our pets at no charge. Bedding,towels and mattresses were great. Our room had some dusty areas ,could use a thorough cleaning but most areas were clean and comfortable. Breakfast is advertised as starting at 6am but things were not fully ready then. It was good,basic LaQuinta food. I would stay here again.
2024 年 1 月入住 1 晚
Hotel Manager 于 2024年01月18日 的回复
Dear Renee Yvonne,Thank you for your feedback and the 8 out of 10 rating. We're pleased to hear you found our check-in staff friendly and efficient and that our pet-friendly policy suited your needs. We apologize for any dusty areas in your room and appreciate your feedback for improvement. It's great to know you found most areas clean and comfortable. We'll work on ensuring breakfast is fully ready at the advertised time. We value your comments and hope to welcome you back for an even better stay in the future!Sincerely, Hotel Manager

10/10 超赞

Joya

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Front desk staff were great made our stay easy and relaxing.
2023 年 12 月入住 1 晚
Hotel Manager 于 2024年01月14日 的回复
Dear Joya,Hello! We're delighted to hear that the front desk staff contributed to an easy and relaxing stay for you. Providing excellent service is our priority, and we appreciate your positive feedback. We look forward to welcoming you back for another enjoyable experience in the future!Sincerely, Hotel Manager

8/10 还可以

Rahmir

2023 年 12 月入住 1 晚
Hotel Manager 于 2024年01月9日 的回复
Dear Rahmir,Thank you for your rating! If there are specific aspects you enjoyed or areas where we can improve, please feel free to share your feedback. Your input is valuable as we continually strive to enhance our guest's experience. We hope to have the opportunity to welcome you back for an even more satisfying stay in the future. Safe travels!Sincerely, Hotel Manager

10/10 超赞

FRANK

与配偶出行, 商务旅客
Nearby freeways and shops
2024 年 1 月入住 1 晚
Hotel Manager 于 2024年01月9日 的回复
Dear FRANK,Thank you for your perfect rating! We're delighted to hear that our location near freeways and shops contributed to a positive experience. We appreciate your feedback and look forward to providing you with another excellent stay during any future visits. Safe travels!Sincerely, Hotel Manager