Dear Yvette, Thank you for bringing this to our attention. We apologize for any discomfort caused by the odor in our non-smoking room. We take cleanliness and guest satisfaction seriously, and we will review this matter with our housekeeping team so that our rooms are fresh and odor-free. Your feedback helps us improve, and we hope to exceed your expectations on your next visit.Sincerely,Hotel Management

Dear Sharon, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur again.Sincerely,Hotel Management

Dear Guest, Thank you for sharing your recent stay experience with us. We regret that we fell short of meeting your expectations during your stay. Your feedback is invaluable, and we apologize for any inconvenience caused. We'll address the cleanliness concerns with our housekeeping team to ensure thoroughness in preparations. Regarding kitchenware, they are available upon request at the front desk, and we'll provide more precise communication moving forward. We also apologize for any disappointment with our grab-and-go breakfast and noise disturbances. We'll review our options for improvement in these areas. Thank you for bringing these matters to our attention, and we hope to serve you better in the future.Sincerely,Hotel Management

Dear Garrett, Thank you for sharing your experience. We're pleased you found the room adequate for the price and experienced minimal noise issues. Your feedback about the visible dust and the shower curtain is valuable, and we'll address these concerns promptly with our housekeeping team to ensure a cleaner environment for our guests. We apologize for the limited breakfast selection and appreciate your understanding. We're committed to improving our services and hope to provide you with an even better experience in the future.Sincerely,Hotel Management

Dear Ashley, Thank you for the positive review. We're delighted that you found Extended Stay America conveniently located near everything you needed during your stay. Providing a central and accessible location for our guests is essential, and we're glad you had a positive experience with us. Thank you for choosing us, and we hope to welcome you back again soon!Sincerely,Hotel Management

Dear Clifford, Thank you for taking the time to share comments about your stay. We strive to deliver exceptional service consistently; therefore, we apologize you had a disappointing experience with us. We have shared your feedback with our team to ensure we are well-poised to serve you in the future. We hope you will give us another chance to prove we are committed to providing outstanding service to every guest. We look forward to welcoming you back to our hotel. Sincerely,Hotel Management

Dear Margaret, Thank you for staying with us and for your candid review. We apologize for any inconvenience caused by our ongoing renovation. Your feedback has been instrumental in identifying areas that require attention, and we are committed to taking all necessary measures to prevent similar incidents in the future. Your satisfaction is of utmost importance to us, and we would like to extend the opportunity to provide you with exceptional hospitality, allowing you to experience our updated facilities. We hope to welcome you back and showcase the improvements we have made.Sincerely,Hotel Management

Dear Debra, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management

Thank you for being our guest!

Dear Felestine, We are sorry to hear that your experience didn't meet your expectations. Your feedback is valuable to us, and we appreciate you sharing your thoughts. If there is anything specific we can do to improve; please don't hesitate to reach out to us directly. We strive to provide exceptional experiences for all our guests and hope to welcome you back for a more enjoyable stay in the future. Thank you for your feedback.Sincerely,Hotel Management

Thank you for being our guest!

Dear Kaylee, Thank you for taking the time to write a review about our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and appreciate you bringing this to our attention. We have noted your remarks and shared them with the concerned individuals for further improvement. Our staff is included in the discussion to ensure this service failure doesn't happen again. Also, our housekeeping team is checking your room and will work on the missing areas. Your feedback helps us continuously improve our service and guest experience. Considering our staff's attitude, please return for a better experience.Sincerely,Hotel Management

Dear Ashley, Thank you for the detailed review. First and foremost, we are sorry for the inconvenience you experienced. Our team members are reviewing your feedback and sharing it with our maintenance team to check the keys and locks of the entire hotel so this kind of act will not happen again. Our front desk team is always there to help you. We will do anything to regain your trust and serve you and your husband with the hospitality you deserve.Sincerely,Hotel Management

Dear Omar, We are pleased everything went great for you during your visit to our city. It is nice knowing our fantastic location with clean and comfortable rooms made it even better. Thank you for choosing Extended Stay America, and we look forward to your next stay.Sincerely,Hotel Management

Dear Kyla, We appreciate your feedback and apologize for any inconvenience you experienced with the room odor. Our team strives to provide a comfortable environment, and we regret falling short of expectations. Your comments are crucial for our ongoing improvements, and we'll address this matter internally. We hope you'll consider staying with us again in the future, allowing us the opportunity to provide a more enjoyable experience.Sincerely,Hotel Management

Dear Joel, Thank you for reviewing your recent stay; your comments are valuable to us. We are genuinely sorry for any inconvenience caused, particularly for the issues related to our hotel's cleanliness and the problems with your room key during your stay. Rest assured, we take these matters seriously and will look into this further to prevent similar situations. Your comfort is our priority, and we hope you'll consider staying with us again for the seamless stay you deserve.Sincerely,Hotel Management

Dear Scot, Thank you for taking the time to share your review with us. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. We have discussed your concerns with our housekeeping and maintenance teams to ensure all rooms are thoroughly inspected before allocating to future guests. Once more, we apologize and hope you will allow us to redeem ourselves in the future.Sincerely,Hotel Management

Dear Maya, Thank you for staying with us and bringing these issues to our attention. Please accept our apologies for the inconvenience you experienced with the lingering smell of smoke and the shower problem. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. We will address these matters with the concerned teams to rectify them promptly. We hope you'll consider giving us another chance in the future, and we will do our best to provide you with a more enjoyable and comfortable stay.Sincerely,Hotel Management

Dear Darrin, Thank you for choosing to stay at Extended Stay America and for taking the time to share your review. We are pleased you had a pleasant stay. We could not be more delighted to read about the special attention you received from our front desk staff. We are fortunate to have them as a team member, and it is no surprise to see the dedicated service they demonstrated to you during your stay. We enjoyed having you as our guest and hope for the opportunity to host your future visits.Sincerely,Hotel Management

Thank you for being our guest!

Thank you for being our guest

Hello, Thank you for being our guest. As far as your concerns/questions. we have vending machines on the first floor, grab and go breakfast snack like items 6am-9:30am everyday, ice trays in your freezer-no ice machine in the building. If this was not suggested to you at checkin my apology. Hopefully you will stay with us in the future.

Dear Darlene, Thank you for choosing us. We are sorry for the disappointment with the cleanliness and upkeep issues not meeting your liking, and we have shared your remarks with the concerned individuals for further improvement. In response to your comments, we will also instruct our team to double-check the cleanliness process so that this problem is never raised. Please return, as we welcome the opportunity to provide you with the seamless stay you deserve when staying with us.Sincerely,Hotel Management

Dear Antonio, Thank you for the review and for sharing your experience. First of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team member to see what went wrong. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future.Sincerely,Hotel Management

Dear Hannah, Thank you for choosing our hotel for your recent stay. Please accept our apologies for not meeting your expectations with our accommodations. We strive to keep our property clean and fresh, but we understand you were looking for a more modern experience. We will gladly share your valuable feedback appropriately for our future plans. We hope you will revisit, as we welcome another opportunity to show you why we are a great choice when visiting the area and provide you with the exceptional stay you deserve.Sincerely,Hotel Management

Dear tracy, Thank you for reviewing your recent stay at our hotel. We sincerely regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will immediately address this matter with our housekeeping team to ensure such oversights do not recur. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to host you in the future so we can show you our dedication to exceptional experiences.Sincerely,Hotel Management

Dear Lilia, Thank you for your feedback. We regret any disappointment you had with our breakfast and that it did not meet your expectations. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. Thank you for your feedback, and we hope you will stay with us again.Sincerely,Hotel Management

Dear Ganesh, We apologize for any inconvenience caused by the unpleasant odor in your room. We understand the importance of a comfortable stay and will address this matter promptly with our housekeeping team. Your feedback is valuable, and we appreciate you bringing it to our attention. If you have any further comments or concerns, please feel free to share them so that we can improve our services for future guests. Thank you for your understanding, and we hope to have the opportunity to welcome you back for a more positive experience.Sincerely,Hotel Management

Dear Diandra, Thank you for choosing us. We are sorry for the inconvenience caused to you in the room. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control. Your feedback is discussed with our housekeeping team, and your occupied suite will be professionally inspected and treated as a precaution. Although such incidents are rare, we are very sorry for the problems you encountered. It is nice that our front desk team was always available to help you. Please stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management

Dear Erika, We're genuinely sorry to hear about your experience during your stay. Your feedback is concerning, and we apologize for the cleanliness and safety issues you encountered. This does not align with our usual standards of service and guest satisfaction. We will investigate the situation and take appropriate actions to prevent such incidents in the future. Thank you for sharing your concerns, and please consider giving us another chance to provide a better experience on your future travels. Your comfort and safety are our top priorities, and we're committed to improving our services.Sincerely,Hotel Management

Thank you for the review

Thank you for the review

Dear Raven, Thank you for reviewing the recent visit. Please accept our apologies for not providing you with a relaxed and comfortable time. Please allow us to check with the concerned team and address the concerns so this never repeats. Our front desk team can help you with such problems while with us; never hesitate to speak to them. We hope you will give us another chance to prove that we are committed to providing outstanding hospitality to every guest, and we hope to see you again at the location.Sincerely,Hotel Management

Dear Claude, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. We enjoyed hosting you at Extended Stay America; we hope to see you again soon. Sincerely,Hotel Management