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克里夫蘭機場西溫德姆拉昆塔套房酒店的評價

2.5 out of 5
克里夫蘭機場西溫德姆拉昆塔套房酒店
25105 Country Club Blvd, North Olmsted, OH

評價

6.2
10 分評分，優異；1001 則評價中有 239 則" "
8 分評分，不錯；1001 則評價中有 194 則" "
6 分評分，一般；1001 則評價中有 162 則" "
4 分評分，欠佳；1001 則評價中有 186 則" "
2 分評分，很差；1001 則評價中有 220 則" "

6.4/10 

整潔度

7.0/10 

職員與服務

6.0/10 

設施服務

6.2/10 

住宿狀況

6.6/10 

環保程度

評價

8/10 不錯

KeXin

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
窗帘太薄了，外面的天色会照进来
於 2023 年 11 月住了 1 晚
Manager on duty 於 2023年11月29日的回應
Dear KeXin, Thank you for taking the time to post this review. We are pleased to see that you enjoyed your time at the hotel.On behalf of our entire staff at La Quinta Inn & Suites by Wyndham Cleveland Airport West, we thank you for your business and we hope to see you again when your travels bring you back to the area!Sincerely,Management

10/10 優異

Sophia

於 2023 年 1 月住了 1 晚

2/10 很差

真實旅客

商務旅客
不滿：職員與服務
Bad severs
於 2021 年 7 月住了 1 晚
Manager on duty 於 2021年7月17日的回應
Dear valued guest, We thank you for taking the time to post this score. We apologize for not providing a perfect 5 Star experience. Our team always greatly appreciates guest feedback, and we would truly love to hear what we could have done to improve your experience. Please feel free to give us a call at anytime. Thank you for choosing us, and we hope to have another opportunity to better serve you in the future. Sincerely, Management

2/10 很差

Russell (Powell)

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
My wife and I checked in to drop our suitcases and rush to and event. We found the room dirty and furniture dirty, the beds were two twins pushed together and were springy and worn out. We were running late for our event and rushed out, and then decided we just could not stay there as the room was so worn down and unclean. After our event we found another hotel and I went back the the La Qunita to collect our luggage. I went to the front desk and asked for a refund and was told they would not issue a refund since it had be a few hours, even though we did not use the room at all. I will take this up with Expedia as well as Wyndham. I give this place a rating of zero.
於 2024 年 4 月住了 1 晚

2/10 很差

Abdul

不滿：整潔度、職員與服務和設施服務
Dirty
於 2024 年 4 月住了 2 晚

8/10 不錯

Michael

讚好：整潔度、職員與服務和住宿狀況
It was suitable for a short stay and very affordable the continental breakfast which was included is better than expected. Pool area was clean
於 2024 年 1 月住了 3 晚

8/10 不錯

Lori

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚

6/10 一般

Christian

家人同遊
讚好：整潔度和職員與服務
T
於 2024 年 4 月住了 2 晚

6/10 一般

Barbara

於 2024 年 4 月住了 2 晚

2/10 很差

yadira

伴侶同遊, 寵物同遊
讚好：設施服務
The property was good till they charged me double. Be careful when you stay here. They tend to overcharge.
於 2024 年 4 月住了 1 晚

2/10 很差

Alexandria

不滿：整潔度、職員與服務和住宿狀況
Rude staff
於 2024 年 4 月住了 1 晚

10/10 優異

Arron

讚好：整潔度、職員與服務、設施服務和住宿狀況
Great
於 2024 年 3 月住了 1 晚

2/10 很差

Stephanie

於 2024 年 3 月住了 2 晚

10/10 優異

Kendal

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very nice and clean , and very helpful and friendly
於 2024 年 3 月住了 1 晚

2/10 很差

Helen

不滿：整潔度
於 2024 年 3 月住了 1 晚

10/10 優異

Kimberly

於 2024 年 3 月住了 1 晚

10/10 優異

Bridgett

讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff is great! Its safe and peaceful!
於 2024 年 3 月住了 2 晚
GM 於 2024年3月8日的回應
Thank you so much!

4/10 欠佳

Shannon

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Had poor customer service there. I will never go back, pool was not well kept up. Not enough seating in the pool area. Elevators had water and juice spilled on it early in the morning, and even on the late night.
於 2024 年 3 月住了 1 晚
Meghan 於 2024年3月8日的回應
I am so sorry your stay with us was unpleasant. Please feel free to reach out to me to discuss your stay further. I would love for your family to give us another try!

8/10 不錯

Kayla

讚好：整潔度
不滿：住宿狀況
於 2024 年 3 月住了 1 晚
GM 於 2024年3月8日的回應
Thank you!

2/10 很差

Cristian

於 2024 年 2 月住了 1 晚

8/10 不錯

John

讚好：整潔度、職員與服務和客房舒適度
Update!
Hotel needs updating. Something is always non- functioning here. This time it was the hot tub. Pool was lukewarm but facility was not heated well.
於 2024 年 2 月住了 2 晚

10/10 優異

Ashley

於 2024 年 1 月住了 1 晚

10/10 優異

David

Thanks to everyone! Great place to stay!
於 2024 年 1 月住了 1 晚
Manager on duty 於 2024年1月27日的回應
Dear David, Thank you for taking the time to post this review. We are pleased to see that you enjoyed your time at the hotel.On behalf of our entire staff at La Quinta Inn & Suites by Wyndham Cleveland Airport West, we thank you for your business and we hope to see you again when your travels bring you back to the area!Sincerely,Management

2/10 很差

Bradley

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Everything was good expect there was a fight in early Saturday morning on the 4th floor right outside my room was arguing and door slamming but the police came and cleared it up
於 2024 年 1 月住了 5 晚
Manager on duty 於 2024年1月27日的回應
Dear Bradley, Thank you for your review. As a flawless guest experience is what we aim for, it appears we missed the mark. Please accept our apologies for the issue you experienced during your stay. Any additional feedback is certainly welcomed to help improve our operation. We appreciate your feedback and hope you will allow another opportunity to provide you with the stay you deserved. Sincerely,Management

2/10 很差

Colleen

家人同遊, 多人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
We stayed here with my daughter's volleyball team. I booked a "suite" but had to change rooms soon after check in because it was filthy. The blankets had make up and/or blood stains and the bathroom looked like it hadn't been cleaned in weeks. Ditto for the carpets. Also, it isn't a true one bedroom suite; it's just two rooms next to each other with the connecting door open. The beds are small and the room temperature is difficult to control if the heater has manual controls instead of digital. One room had digital, the other manual. There wasn't enough hot water for back to back showers and we skipped the buffet because it didn't look appetizing. The only good thing about this La Quinta was the Great Northern Mall next door had a good smoothie place and there was an amazing taqueria nearby.
於 2024 年 1 月住了 2 晚
Manager on duty 於 2024年1月21日的回應
Dear Colleen, thank you for taking the time to post this review and for telling us about your experience. Your feedback is valuable and will help us continue to improve our hotel. We will look into this matter and try to formulate a plan that addresses this issue. Please accept our apology and rest assured we will do all we can to rectify this problem. Thanks again for letting us know and hope to see you again if your travel plans bring you back into this area. Sincerely, Management

2/10 很差

Cash

商務旅客
不滿：整潔度、職員與服務、設施服務和住宿狀況
I liked the color of the room
於 2024 年 1 月住了 3 晚
Manager on duty 於 2024年1月21日的回應
Dear valued guest, We thank you for taking the time to post this score. We apologize for not providing a perfect 5 Star experience. Our team always greatly appreciates guest feedback, and we would truly love to hear what we could have done to improve your experience. Please feel free to give us a call at anytime.Thank you for choosing us, and we hope to have another opportunity to better serve you in the future.Sincerely,Management

4/10 欠佳

Konrad

讚好：職員與服務
不滿：住宿狀況
於 2024 年 1 月住了 1 晚
Manager on duty 於 2024年1月16日的回應
Dear Konrad, Thank you for taking the time to post this rating. We would love to know more about your stay as we are always aiming for perfection with all of our guests. Our team would greatly appreciate it if you could give the hotel a call directly to give us your feedback on your stay. Thank you for choosing us and we are looking forward to your next stay; However, next time it will be worthy of a 5 Star Review! Sincerely,Management

4/10 欠佳

Al

不滿：整潔度和住宿狀況
於 2024 年 1 月住了 1 晚
Manager on duty 於 2024年1月16日的回應
Dear valued guest, We thank you for taking the time to post this score. We apologize for not providing a perfect 5 Star experience. Our team always greatly appreciates guest feedback, and we would truly love to hear what we could have done to improve your experience. Please feel free to give us a call at anytime.Thank you for choosing us, and we hope to have another opportunity to better serve you in the future.Sincerely,Management

6/10 一般

Scott

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚

10/10 優異

Rebecca

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚
Manager on duty 於 2024年1月11日的回應
Dear Rebecca, Thank you for taking the time post about your experience. We are delighted and humbled by the GREAT rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay. Sincerely, Management

6/10 一般

Ryan

讚好：職員與服務
不滿：整潔度和住宿狀況
於 2024 年 1 月住了 1 晚
Manager on duty 於 2024年1月11日的回應
Dear Ryan, We thank you for taking the time to post this score. We apologize for not providing a perfect 5 Star experience. Our team always greatly appreciates guest feedback, and we would truly love to hear what we could have done to improve your experience. Please feel free to give us a call at anytime.Thank you for choosing us, and we hope to have another opportunity to better serve you in the future.Sincerely,Management

2/10 很差

Marwa

於 2023 年 12 月住了 5 晚
Manager on duty 於 2024年1月24日的回應
Dear Manwa, We thank you for taking the time to post this score. We apologize for not providing a perfect 5 Star experience. Our team always greatly appreciates guest feedback, and we would truly love to hear what we could have done to improve your experience. Please feel free to give us a call at anytime.Thank you for choosing us, and we hope to have another opportunity to better serve you in the future.Sincerely,Management

4/10 欠佳

Gail

不滿：整潔度和住宿狀況
I liked the location. However, I had to change rooms as soon as I got there because of dirtiness and dripping faucets. The next room I got had a dirty bathroom with pink mold in the tub. Finally, although the pool was clean, it was too cold and the jacuzzi I had looked forward to did not work. Very disappointing for close to one hundred dollars!
於 2023 年 12 月住了 1 晚
Manager on duty 於 2024年1月11日的回應
Dear Gail, Thank you for your comprehensive review detailing your recent stay with us. We are very disappointed to learn of your experience at our hotel, and we apologize for the issues that you encountered. We have reviewed all of your comments as a management team, and each department head will formulate a plan to ensure that the risk of such issues occurring again are minimized. We apologize sincerely for not providing you with a better stay.Sincerely, Management

8/10 不錯

Marilyn

家人同遊
讚好：整潔度
不滿：住宿狀況
Basically the facility was pleasant and improvements apparently being made. Few bothering notes, Overloaded waste receptacles in hallways not attended to. Our bathroom had no towel racks, no way to hang used washcloths and towels. A hook on the back of the bathroom door was missing, leaving a hole in the door. Some chips from the missing hook on the floor.
於 2023 年 12 月住了 2 晚
Manager on duty 於 2024年1月6日的回應
Dear Marilyn, thank you for taking the time to tell us about your experience. Please accept our sincere apologies for not providing an overall perfect experience. It is our goal to ensure each and every guests leaves our hotel completely satisfied. Based on your comments we did not achieve this with you. Please allow us another opportunity if your travel plans bring you back to the area. We will show you how we used your feedback to improve our overall operations. Sincerely,Management

8/10 不錯

David

家人同遊
讚好：整潔度、職員與服務和住宿狀況
The water pressure was terrible...on our last morning there was no breakfast ready at 7:15 and the decaf coffee wasn't fresh...warmed up from the day before....after midnight it was still rather noisy.....we stayed 2 nights and had to get our own fresh towels.
於 2023 年 12 月住了 2 晚
Manager on duty 於 2024年1月6日的回應
Dear David, Thank you for your review. As a flawless guest experience is what we aim for, it appears we missed the mark. Please accept our apologies for the issues you experienced during your stay. Any additional feedback is certainly welcomed to help improve our operation. We appreciate your feedback and hope you will allow another opportunity to provide you with the stay you deserved. Sincerely,Management

10/10 優異

Rico

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚
GM 於 2024年3月8日的回應
Thank you!

4/10 欠佳

Crystal

親子同遊
讚好：整潔度、職員與服務和設施服務
不滿：住宿狀況
The stag is always always always so very helpful and friendly. The amenities are great. This stay not what I’m used too. Remote did not work bed was broken sofa bed mattress did not fit frame and elevators broken. I did not get what I paid for. This did not stop the staff from being phenomenal but the other issues to me were pretty major especially being with little kids.
於 2023 年 12 月住了 2 晚

4/10 欠佳

真實旅客

不滿：職員與服務
Disappointing Experience
To start off the hotel staff was unprofessional. The hallways were very noisy and after it was reported the hotel staff nothing was done to address it. If I understand it correctly the rooms are being booked not the hallways. One of the lamps was broken and the coffee maker was duty which leads me to believe the rooms are not being maintained properly. When checking out and describing my experience to the person at the desk he didn’t offer a simple apology just an excuse. I will not use this property again. Are all the Wyndham properties like this ?
於 2023 年 12 月住了 1 晚
Manager on duty 於 2024年1月6日的回應
Dear valued guest, thank you for taking the time to tell us about your experience. Please accept our sincere apologies for not providing an overall perfect experience. It is our goal to ensure each and every guests leaves our hotel completely satisfied. Based on your comments we did not achieve this with you. Please allow us another opportunity if your travel plans bring you back to the area. We will show you how we used your feedback to improve our overall operations. Sincerely,Management

4/10 欠佳

Jabez

於 2023 年 12 月住了 1 晚
Manager on duty 於 2024年1月7日的回應
Dear Jabez, We thank you for taking the time to post this score. We apologize for not providing a perfect 5 Star experience. Our team always greatly appreciates guest feedback, and we would truly love to hear what we could have done to improve your experience. Please feel free to give us a call at anytime.Thank you for choosing us, and we hope to have another opportunity to better serve you in the future.Sincerely,Management

4/10 欠佳

John

商務旅客
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Not so good will not repeat
於 2023 年 12 月住了 1 晚
Manager on duty 於 2023年12月29日的回應
Dear John, We thank you for taking the time to post this score. We apologize for not providing a perfect 5 Star experience. Our team always greatly appreciates guest feedback, and we would truly love to hear what we could have done to improve your experience. Please feel free to give us a call at anytime.Thank you for choosing us, and we hope to have another opportunity to better serve you in the future.Sincerely,Management

8/10 不錯

Vanessa

讚好：整潔度、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Manager on duty 於 2023年12月26日的回應
Dear Vanessa, Thank you for taking the time post about your experience. We are delighted and humbled by the GOOD rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay. Sincerely, Management

10/10 優異

James

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Clean hotel. Helpful and friendly front desk and management staff. Only issue was housekeeping forgot to change linens and towels one day after I asked them to. Otherwise, good service.
於 2023 年 12 月住了 3 晚
Manager on duty 於 2023年12月23日的回應
Dear James, Thank you for taking the time to post this review. We are pleased to see that you enjoyed your time at the hotel.On behalf of our entire staff at La Quinta Inn & Suites by Wyndham Cleveland Airport West, we thank you for your business and we hope to see you again when your travels bring you back to the area!Sincerely,Management

2/10 很差

Darrell

伴侶同遊
不滿：整潔度和住宿狀況
Terrible shape looks like a party spot
於 2023 年 12 月住了 1 晚
Manager on duty 於 2023年12月21日的回應
Dear Darrell, We appreciate you taking the time to post this review as we are always looking for ways to grow and improve as a hotel. Quality of service, and overall cleanliness are two very important pillars in our success and we sincerely apologize for falling short of your expectations in those aspects. Our team always aims to exceed expectations, and I will be sure to inform the proper departments of your feedback to ensure we are able to prevent issues like this from happening again in the future.Thank you for choosing us, and we hope to have another opportunity to provide you with the amazing stay that you deserve.Sincerely,Management

6/10 一般

kerline (miramar)

親子同遊
讚好：職員與服務
不滿：整潔度和住宿狀況
The was no airport shuttle. The room looks clean, but not . If you have allergies to dust, this is not a good hotel to stay in. You will have a horrible time sleeping in the room, with severe allergy attacks all night.
於 2023 年 12 月住了 1 晚
Manager on duty 於 2023年12月20日的回應
Dear Kerline, Thank you for taking the time to share your experience. I am shocked to hear about the situations you encountered and would like to deeply apologize. I also would like to ensure you that comments like yours are not taken lightly and will be addressed immediately with our entire team. The description of your stay is highly unusual and does not represent the level of high standards we all aim to achieve. We do hope you allow us another opportunity on a future stay to show you, how we used your overall comments to improve. Sincerely, Management

4/10 欠佳

Eric

於 2023 年 10 月住了 1 晚
Manager on duty 於 2023年12月20日的回應
Dear Eric, Thank you for taking the time to post this rating. We would love to know more about your stay as we are always aiming for perfection with all of our guests. Our team would greatly appreciate it if you could give the hotel a call directly to give us your feedback on your stay. Thank you for choosing us and we are looking forward to your next stay; However, next time it will be worthy of a 5 Star Review! Sincerely,Management

4/10 欠佳

Eric

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
The bed was horrible. The least comfortable bed I’ve ever slept in. The pillows were horrible also
於 2023 年 12 月住了 2 晚
Manager on duty 於 2023年12月20日的回應
Dear Eric, Thank you for taking the time to post this review as we are always looking for ways to grow and improve as a hotel. We sincerely apologize for the inconveniences you experienced during your stay. We understand how frustrating this can be as we know how important a good night of rest is. Our team works extremely hard to ensure the overall comfort for all of our guests, and we all are very disappointed to know that we were unable to provide this for you. I will be presenting this review to our team to ensure a situation like this does not happen again. Please know that this situation is highly unusual and does not represent the high standards that we always aim to achieve. Feel free to give us a call at any time if you would like to discuss this matter further.Thank you for choosing us, and we hope to have another opportunity to better serve you in the future.Sincerely,Management

6/10 一般

Lawrence

於 2023 年 12 月住了 2 晚
Manager on duty 於 2024年1月7日的回應
Dear Lawrence, We thank you for taking the time to post this score. We apologize for not providing a perfect 5 Star experience. Our team always greatly appreciates guest feedback, and we would truly love to hear what we could have done to improve your experience. Please feel free to give us a call at anytime.Thank you for choosing us, and we hope to have another opportunity to better serve you in the future.Sincerely,Management

10/10 優異

Steven

於 2023 年 12 月住了 2 晚
Manager on duty 於 2024年1月6日的回應
Dear Steven, Thank you for taking the time post about your experience. We are delighted and humbled by the GREAT rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay. Sincerely, Management

4/10 欠佳

june

不滿：職員與服務
tv channels plenty....water was warm not hot...coffee promised to be 24 hours available was luke warm and told i couldnt get into room 10 minutes early or i would be charged 25 dollars extra. told 50 dollars extra for incidentles to be credited on my card.. something weird here. what incidentles???
於 2023 年 12 月住了 1 晚
Manager on duty 於 2023年12月20日的回應
Dear June, Thank you for taking the time to complete this review. We apologize for not being able to provide you with an overall perfect stay. Your fair and honest feedback will help us to continue to improve our overall operations. Thanks for letting me know. On behalf of our entire staff we thank you for your business and we hope to see you again when your travels bring you back to the area!Sincerely, Management

10/10 優異

sarita

於 2023 年 12 月住了 2 晚
Manager on duty 於 2024年1月1日的回應
Dear Sarita, Thank you for taking the time post about your experience. We are delighted and humbled by the GREAT rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay. Sincerely, Management