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安德魯斯聯合基地凱富酒店的評價

2.5 out of 5
安德魯斯聯合基地凱富酒店
7979 Malcolm Rd, Clinton, MD

評價

7.2

不錯

10 分評分，優異；605 則評價中有 187 則" "
8 分評分，不錯；605 則評價中有 199 則" "
6 分評分，一般；605 則評價中有 82 則" "
4 分評分，欠佳；605 則評價中有 52 則" "
2 分評分，很差；605 則評價中有 85 則" "

7.6/10 

整潔度

7.6/10 

職員與服務

6.0/10 

設施服務

7.2/10 

住宿狀況

6.2/10 

環保程度

評價

2/10 很差

Omar

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Don’t do it
於 2024 年 5 月住了 1 晚

2/10 很差

Tynice

不滿：職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚

10/10 優異

Maneka

讚好：整潔度和住宿狀況
Cool
於 2024 年 4 月住了 1 晚

2/10 很差

Tashia

不滿：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚

2/10 很差

Tashia

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Terrible service and unsafe hotel
於 2024 年 2 月住了 1 晚

10/10 優異

Maneka

讚好：設施服務和住宿狀況
Great
於 2024 年 4 月住了 1 晚

4/10 欠佳

jeremy

多人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Not a fan at all
於 2024 年 4 月住了 2 晚

10/10 優異

Maneka

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚

10/10 優異

JOSEPH

於 2024 年 3 月住了 2 晚

2/10 很差

Justin

商務旅客
不滿：整潔度、職員與服務、設施服務和住宿狀況
This place needs updated and maintained.
於 2024 年 3 月住了 4 晚

8/10 不錯

Carlos

讚好：整潔度和住宿狀況
Could have been better
於 2024 年 3 月住了 1 晚

6/10 一般

RONALD

伴侶同遊
不滿：設施服務和住宿狀況
Rough area, hotel in deteriorating condition but clean room, friendly staff
於 2024 年 3 月住了 1 晚

6/10 一般

Tamika

讚好：職員與服務
於 2024 年 3 月住了 1 晚

8/10 不錯

Kenneth

讚好：整潔度、職員與服務、設施服務和住宿狀況
My room was nice and clean. Breakfast was good. I plan to stay there again in the future.
於 2024 年 2 月住了 2 晚

8/10 不錯

Kenneth

讚好：整潔度、職員與服務、設施服務和住宿狀況
I had a very enjoyable stay. Room was nice and clean. The staff were very helpful. The breakfast was good as well.
於 2024 年 1 月住了 2 晚

10/10 優異

Robbyn

伴侶同遊
讚好：整潔度、職員與服務和設施服務
不滿：住宿狀況
The staff is great! So friendly! The hotel rooms and common areas are spotless clean! This hotel is located at the back gate of Andrews Air Force Base; it’s perfectly located if you want/need to.go on Base. Easy access to I-95 also.
於 2024 年 3 月住了 3 晚

2/10 很差

Ula K Toe St

不滿：整潔度、職員與服務、設施服務和住宿狀況
I want down to the front desk to get a new key because the key stopped working and there was a baby in a stroller and no adult at the front desk at all Why is there a baby in the stroller at the front desk Patrons playing loud music in the main area of the hotel Being rude and loud hanging out in the parking lot Felt unsafe
於 2024 年 2 月住了 1 晚

10/10 優異

Robbyn

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Comfort Inn Joint Base Andrews is located at the back gate of Andrews AFB; right at the golf course. Not that I cared, but if you have access to the base, and like to golf, it’s a great option for you! I felt sate during my 3 night trip, even when I walked outside to smoke. The staff outstanding; they go above and beyond to make you feel welcome and ensure you are comfortable. I DID NOT see any vagrants on or around the property! My room was VERY CLEAN! NO bugs of any kind! I would definitely stay here again!
於 2024 年 2 月住了 3 晚

10/10 優異

Pearl

讚好：整潔度、職員與服務和住宿狀況
Great staff who seem to really care about their quest.
於 2024 年 2 月住了 1 晚

2/10 很差

Brandee

伴侶同遊
不滿：整潔度、職員與服務和住宿狀況
Staff was rude, someone knocked on our door numerous times late at night and glass bottles were broken out front.
於 2024 年 2 月住了 1 晚

10/10 優異

Elizabeth

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 5 晚

8/10 不錯

Kenneth

讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice and quiet time. Staff were helpful and the room was very clean.
於 2023 年 12 月住了 3 晚

8/10 不錯

Kenneth

讚好：整潔度、職員與服務、設施服務和住宿狀況
Helpful and staff and the hotel is clean. Had an issues with no working microwave in my room but they changed my room to another one with a working microwave, so that was good.
於 2023 年 12 月住了 2 晚

6/10 一般

Jeffrey

讚好：整潔度
於 2024 年 1 月住了 1 晚

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Relaxing
Nice clean and comfortable
於 2024 年 1 月住了 2 晚

2/10 很差

Jarrett

家人同遊
不滿：整潔度和住宿狀況
No hot water and when asking the property for a refund they refused.
於 2024 年 1 月住了 1 晚

10/10 優異

Helen

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚

6/10 一般

Tramaine

於 2024 年 1 月住了 2 晚

10/10 優異

Helen

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 3 晚

10/10 優異

francisco

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚

10/10 優異

Helen

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
AWESOME STAFF AND STAY
於 2023 年 12 月住了 3 晚
Management 於 2023年12月18日的回應
Thank you, Helen, for sharing your review and rating of us. We are happy you enjoyed your time with us. We hope you can visit us again, soon!

10/10 優異

A A

讚好：整潔度、職員與服務、設施服務和住宿狀況
A bona-fide example of Comfort Inn, except until night before checkout. The in-room fire sprinkler started dripping late at night from the ceiling and on to the wall, "pre-packed luggage", and carpeted floor. Once noticed in a.m. while awaiting Uber, notified front desk and maint tech arrived, verified, and viewed it continuing. Luggage was swamped, but thankfully limited to clothing damage I discard to avoid intl flight issues. My reqiest to the desk agent to document the incident was replied with my need to find pen & paper to submit my own "letter before leaving". Time not permitting I noted names, and said I would call the apparent Magager (of whom was the principle point of my praises for the stay) I previously met to report issue & damage, as I waa also scheduled to return that month. Several days later, after no responses to calls & messages, I flew back and returned for a new stay but opted elsewhere when the same Manager simply said they had "no idea how and why the leak happed in the room, probably just rain". NOTE: the sprikler-head is on an interior-wall, and again, the maint-tech witnessed the ongoing leak. I didnt intend on making an issue if the damaged items, but some respectful recognition (even some visit points) would have been appreciated.
於 2023 年 12 月住了 3 晚

6/10 一般

Abdulganiyu

不滿：職員與服務和客房舒適度
於 2023 年 12 月住了 2 晚
Management 於 2023年12月13日的回應
Thank you for sharing your rating with us. We share your feedback with the entire staff to improve our services for all of our future guests. We appreciate your feedback and hope to see you again soon!

10/10 優異

Latosha

於 2023 年 12 月住了 2 晚
Management 於 2023年12月11日的回應
Thank you for taking the time to share your rating with us. We sincerely appreciate and value your feedback.. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

8/10 不錯

francisco

讚好：整潔度、職員與服務和住宿狀況
Good
於 2023 年 12 月住了 1 晚
Management 於 2023年12月11日的回應
Thank you for taking the time to share your experience with us. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

6/10 一般

shamel

讚好：整潔度
不滿：職員與服務
The front desk was unprofessional. When I walked up to the desk she was eating, didn’t stand up to greet me! I had to ask if there was an issue because she said nothing to me and I think she was on the phone. Just very unprofessional. The property can use some fresh paint. The room was clean.
於 2023 年 11 月住了 1 晚
Management 於 2023年12月4日的回應
Dear Valued Guest, Thank you for taking the time to share your feedback. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding on your recent visit. I have shared your feedback with the staff to better handle these types of situations differently in the future. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

8/10 不錯

Ed

讚好：整潔度和職員與服務
Not enough light(s) in bathroom, but it was otherwise pristine. Couldn't draw drapes in living room. Otherwise, decent enough for the price. I would return.
於 2023 年 11 月住了 1 晚
Management 於 2023年11月27日的回應
Thank you for taking the time to share your experience with us. We sincerely appreciate and value your feedback. It will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. We hope you can give us another opportunity to better serve you in the near future.

4/10 欠佳

Andrew

於 2023 年 11 月住了 2 晚
Management 於 2023年12月4日的回應
Dear Valued Guest:Thank you for taking the time to share your rating with us. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

10/10 優異

Michael

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚
Management 於 2023年11月7日的回應
Thank you for rating your experience with us. We are happy to see you loved your stay and look forward to having you back again, soon!

4/10 欠佳

elmer

伴侶同遊
不滿：職員與服務和設施服務
While waiting to check in, was advised "no public restroom. No attempt to expedite check-in. Told to go to McDonalds 3 blocks away. No hair dryer, or iron. Room was inexpensive and conditions/service reflected it. We made our stay as brief as possible. Do not recommend.
於 2023 年 11 月住了 1 晚
Management 於 2023年11月6日的回應
Dear Elmer:Thank you for sharing your experience with us. We sincerely apologize for the service you received during your short stay with us. We appreciate your feedback, as we share it with our entire staff to help us improve services for all of our guests. We are happy to say we are headed into a 'back-to-bare wall' renovation in the winter months. We certainly hope you will be able to return in the near future to give us another opportunity to better serve you.

8/10 不錯

Veronica

讚好：整潔度和職員與服務
不滿：住宿狀況
Needs renovations badly. But it was clean.
於 2023 年 10 月住了 1 晚
Management 於 2023年11月6日的回應
Dear Veronica:Thank you for sharing your experience with us. Your feedback is important to us, as we share your comments with our entire staff to improve our services for all our guests. We are headed into a "back to bare wall" renovation in the winter. We hope you will give us another opportunity to provide excellent service with a brand new product, in the near future!

6/10 一般

真實旅客

家人同遊
Trip to watch NFL game
A bit run down. Not a huge breakfast. Still ended up being an OK place to stay for a quick trip.
於 2023 年 10 月住了 2 晚
Management 於 2023年11月1日的回應
Thank you for taking the time to share your feedback regarding your recent stay.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We are headed into a "back-to-bare" wall renovation this winter. We hope you can give us another opportunity to see our product and better service you.

10/10 優異

Marshall

讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff is always pleasant and professional
於 2023 年 10 月住了 1 晚
Management 於 2023年11月1日的回應
Thank you for taking the time to share your feedback regarding your recent stay with us.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We are headed into a "back-to-bare" wall renovation this winter. We hope you can give us another opportunity to see our product and better service you.

10/10 優異

Marshall

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 10 月住了 1 晚
Management 於 2023年10月10日的回應
Thank you for sharing your rating with us. We value your feedback. Hope to see you soon!

4/10 欠佳

真實旅客

家人同遊
不滿：住宿狀況
This hotel is not well maintained. The TV in my room didn’t work. I complained and they changed it, so I could catch the news the second night. The configuration of my closet was screwed up. There was no rod across the top to hang long things, like my coat. The walls and woodwork in the hallways looked banged up - need a coat of paint. The hall carpet look new, but the condition of the hall walls detracted from the niceness of new carpet. I will never stay there again. Very disappointing.
於 2023 年 9 月住了 2 晚
Management 於 2023年10月10日的回應
Thank you for taking the time to share your experience regarding your recent stay at Comfort Inn at Joint Base Andrews.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued Choice Privileges member.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,M. PatelGeneral Manager

6/10 一般

William

不滿：整潔度、職員與服務和住宿狀況
於 2023 年 9 月住了 1 晚
Management 於 2023年10月3日的回應
Thank you for taking the time to share your rating with us. We appreciate the feedback. We use it to improve our services in each department to make a better stay for our guests.

8/10 不錯

Montez

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚
Management 於 2023年9月26日的回應
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn at Joint Base Andrews.We sincerely appreciate and value your feedback as a Choice Privileges Gold member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

6/10 一般

Jerry

讚好：整潔度和職員與服務
不滿：住宿狀況
於 2023 年 9 月住了 2 晚
Management 於 2023年9月26日的回應
Thank you for taking the time to share your feedback regarding your recent stay at Comfort Inn at Joint Base Andrews.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

2/10 很差

Jakeyla

不滿：設施服務
Staff are rude and disrespectful
於 2023 年 9 月住了 1 晚
Management 於 2023年9月6日的回應
Dear Valued Guest: On behalf of our entire team, I would like to apologize for failing to exceed your expectations and the staff's behavior. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

8/10 不錯

Anthony

於 2023 年 9 月住了 1 晚
Management 於 2023年9月6日的回應
Dear Valued Guest:We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!