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拉哥旅居酒店 Il 館的評價

3 out of 5
拉哥旅居酒店 Il 館
Str Dunarii,nr.20B,blC, Cluj-Napoca

評價

9.2

卓越

10 分評分，優異；144 則評價中有 100 則" "
8 分評分，不錯；144 則評價中有 34 則" "
6 分評分，一般；144 則評價中有 3 則" "
4 分評分，欠佳；144 則評價中有 2 則" "
2 分評分，很差；144 則評價中有 5 則" "

9.4/10 

整潔度

9.4/10 

職員與服務

9.0/10 

設施服務

9.2/10 

住宿狀況

8.4/10 

環保程度

評價

10/10 優異

Laszlo

讚好：整潔度、職員與服務和住宿狀況
Very clean
於 2024 年 5 月住了 1 晚

8/10 不錯

Alex

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚

10/10 優異

Javier

讚好：整潔度、職員與服務和住宿狀況
Perfect
於 2024 年 4 月住了 1 晚
Aurelia 於 2024年5月10日的回應
Thank yoy very much for your kind review and hope to see you again soon!

4/10 欠佳

Willem

讚好：整潔度和住宿狀況
不滿：客房舒適度
Prima geslapen maar veel lawaai!
Het hotel ligt op de aanvliegroute van het vliegveld, je hoord dus de hele dag vliegtuigen. Het hotel ligt ook tegen een woonwijk aan waar veel honden leven en die blaffen de hele nacht door. Al met al niet een heel groot succes dit hotel.
於 2024 年 1 月住了 2 晚
Mihaela , CEO 於 2024年1月26日的回應
We are sorry for the experience you had, and we understand your inconvenience, but unfortunately these aspects do not necessarily belong to our services. Our loyal customers and tourists especially choose our location because it is very convenient, close to the city, near the shopping center, transport lines, view of the lake, and also close to the airport (in a city with an airport, it is normal to hear the noise of the flights). We are in a neighborhood where there are dogs, but if they do not belong to the hotel guests, we can not intervene, we mentioned that they are not always heard, it was probably an expectation. Best regards for Residence Il Lago!

10/10 優異

Branden

商務旅客, 多人同遊
讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚
Mihaela , CEO 於 2024年1月26日的回應
Thank you for your review! hope to see you again! best regards!

8/10 不錯

Marton

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I would give it five stars if it had better sound proofing. The one bedroom apartment was renovated and looked great.
於 2023 年 11 月住了 3 晚
Alina 於 2023年11月25日的回應
Thank you for your review! We hope to see you again soon! Best regards!

8/10 不錯

Andreea

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
View was beautiful
於 2023 年 11 月住了 1 晚
Alina 於 2023年11月15日的回應
Thank you for your review! We look forward to welcoming you again! Best regards!

10/10 優異

Diana

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Comfortable, quiet and plenty to do.
於 2023 年 10 月住了 1 晚
Alina 於 2023年11月7日的回應
Thank you for your kind review! We hope to see you again soon! Best regards.

10/10 優異

Babak

讚好：整潔度、職員與服務、設施服務和住宿狀況
Really good! And on a great location
於 2023 年 10 月住了 3 晚
Alina 於 2023年11月7日的回應
Thank you very much for your nice review! We look forward to welcoming you again! Best regards!

10/10 優異

Jeremy

家人同遊, 多人同遊
讚好：整潔度、職員與服務和住宿狀況
The host was very friendly and easily arranged taxis for our group to rhe airport. Room was very comfortable and clean with strong Air Conditioning. No fuss, quick check in.
於 2023 年 10 月住了 1 晚
Aurelia 於 2023年10月15日的回應
We are very happy that you had a pleasant stay with us and we hope to see you again soon!

10/10 優異

Paula

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚
Aurelia 於 2023年10月15日的回應
Thank you very much for your kind review and we look forward to seeing you again the next time you return to Cluj!

10/10 優異

ADRIAN-NICOLAE (Oxford)

讚好：整潔度、職員與服務、設施服務和住宿狀況
Everything was perfect, thank you!
於 2023 年 10 月住了 2 晚
Alina 於 2023年10月3日的回應
Thank you very much for your review! We look forward to see you again! Best regards!

10/10 優異

Lucian

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 3 晚
Alina 於 2023年9月29日的回應
Thank you very much for your review! We are glad that you had a wonderful stay with us and we look forward to your return!

8/10 不錯

Noldii (haifa)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean room Near shopping centre Nice staff
於 2023 年 9 月住了 1 晚
Aurelia 於 2023年9月29日的回應
Thank you for choosing us and hope to see you again soon!

8/10 不錯

Denis

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Thanks to the digicode system on all door, you just need four digit to access this property anytime and they send those to you on WhatsApp, so you can arrive at anytime. The room is spacious and well equipped, and the Auchan shopping centre next to the hotel provide everything you might need. You can enjoy the nice lake view from your own terrace.
於 2023 年 8 月住了 1 晚
Alina 於 2023年9月6日的回應
Thank you for your nice review! We look forward to welcoming you again! Best regards, Alina-Staff Residence Il Lago.

10/10 優異

Serban

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very clean, quiet and private. Communication with host was excellent! Close to the airport and city center.
於 2023 年 8 月住了 1 晚
Alina 於 2023年8月26日的回應
Thank you very much for your kind review! We hope to see you again soon! Best regards, Alina-staff Residence Il Lago.

10/10 優異

Daia

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Absolutely Wonderful
I had an absolutely amazing stay at this hotel. The comfort I felt throughout my stay was unparalleled, making me feel right at home. The staff at the hotel went above and beyond with their kindness and helpfulness, ensuring that every aspect of my stay was smooth and enjoyable. From the moment I arrived until the time I left, I was consistently impressed by their dedication to guest satisfaction. I can't wait to return to this wonderful establishment for another relaxing getaway with such an exceptional atmosphere.
於 2023 年 8 月住了 1 晚
Alina 於 2023年8月22日的回應
Thank you very much for your nice review! Looking forward to see you again! Best regards!

10/10 優異

René

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Next to the Iulius Mall, at a lake, great view from the balcony.
於 2023 年 8 月住了 2 晚
Aurelia 於 2023年8月20日的回應
Thank you very much for your kind review and hope to see you again soon!

10/10 優異

Bota

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Amazing stay!
New building, perfect location near the Mall and the lake, clean and cozy room, underground parking. Very helpful and friendly staff, I will come back and definitely recommend it!
於 2023 年 8 月住了 1 晚
Aurelia 於 2023年8月11日的回應
Thank you very much for your kind review and hope to see you again soon!

10/10 優異

Branden

於 2023 年 8 月住了 1 晚
Alina 於 2023年9月1日的回應
Thank you very much for your nice review! Looking forward to welcoming you again! Best regards, Alina-staff Residence Il Lago.

10/10 優異

Monica

家人同遊, 伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We stayed in the penthouse suit so it was very nice and spacious. The check in process was easy and smooth. Free underground parking was convenient. A little too far to walk to the old town but we drove and found parking which was fine.
Aurelia 於 2023年8月6日的回應
Thank you very much for your kind review and hope to see you again soon!

2/10 很差

Howard

商務旅客
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
If you want to have a nightmare stay- choose this
Probably the most misleading hotel . Never in my life I had a worse service , being called crazy by the stuff. Downgrade from a room with balcony which we paid for and had a regular 4 m2 room .
於 2023 年 7 月住了 7 晚
Aurelia 於 2023年8月3日的回應
Hello again! You are the same person who already gave us the score of 2with 30 minutes ago.. as you promised you will take revenge with a low score.. To be honest: we note that even the smallest room in our hotel is 16 meters squares. , and the one with a balcony where you had free upgrades for the first nights would be 20 square meters. This attitude do not honor you, just like the insults brought to the receptionist and does not respect the efforts we make every day. We wish you that next time you will find a hotel that fully satisfies your requirements

10/10 優異

Dan

讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean, quiet, and comfortable, plus a nice view from the balcony. Close to a nice mall and less than 10 minutes from the airport with a taxi.
於 2023 年 7 月住了 1 晚
Aurelia 於 2023年8月3日的回應
Thank you very much for your kind review and hope to welcoming you again next time in Cluj!

10/10 優異

Stefan

多人同遊
Absolutely incredible staff. Very clean, very good value. Definitely I’ll come back.
於 2023 年 7 月住了 4 晚
Alina 於 2023年7月25日的回應
Thank you so much for your review! We are glad that you had a nice stay with us.We are waiting for you to come back on other occasions. Best regards, Alina-staff Residence Il Lago.

10/10 優異

Caroline

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 7 月住了 1 晚
Alina 於 2023年7月23日的回應
Thank you so much for your review! Looking forward to see you again!

8/10 不錯

Barend

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Parkeergarage is heel prettig. Medewerkers zeer vriendelijk en behulpzaam. Goede prijs/kwaliteitverhouding. Dicht bij groot winkelcentrum en luchthaven Cluj. Mooi uitzicht op meertje.
Alina 於 2023年7月17日的回應
Thank you very much for your nice review! Hope to see you again soon!

2/10 很差

Florian

於 2023 年 7 月住了 1 晚
Alina 於 2023年8月1日的回應
Thank you very much for your kind review! Looking forward to see you again! Best regards,Alina-staff Residence Il Lago.

10/10 優異

eliezer

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Itis an ideal place outside of Cluj center. The lake near the residence is a lovely place to enjoy a nice walk and relaxenjoy a nice walkareres is very near to the place where yo
於 2023 年 6 月住了 2 晚
Alina 於 2023年6月25日的回應
Thank you very much for your review! We are glad that you felt wonderful at our place! We look forward to welcoming you and your family again! Warm greetings- Alina, staff Residence Il Lago.

8/10 不錯

Samane'

Excellent location. The front desk/reception staff are extremely friendly and helpful. Room service and cleaning was a hit and miss
於 2023 年 6 月住了 4 晚
Alina 於 2023年6月21日的回應
Thank you for your kind review! We look forward to see you again!

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 6 月住了 3 晚
Alina 於 2023年6月21日的回應
Thank you for your review! Hope to see you again soon!

10/10 優異

Margareta

於 2023 年 5 月住了 1 晚
Alina 於 2023年6月14日的回應
Thank you very much for your review! Hope to see you again soon! Best regards, Alina-staff Residence Il Lago.

10/10 優異

Kevin (Lacombe)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We were only here for a very short stay, but everything was clean and in order. We had a bit of a hard time finding the place, but when we called, the front desk was very helpful in getting us where we needed to be.
於 2023 年 4 月住了 1 晚
Alina 於 2023年5月4日的回應
Thank you so much for your nice review! Looking forward to welcoming you again!

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 3 月住了 2 晚
Alina 於 2023年3月28日的回應
Thank you for your king review! Looking forward to see you again!

10/10 優異

Gloria

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The hotel is centrally located. You can walk to many places or take the bus. Bus system is very good and cheap. The mall is just across the street. The property is fairly new and very nice. The front staff is very nice and helpful. The food is Romania is very good and cheap. I would comeback to this hotel.
於 2022 年 9 月住了 1 晚
Alina 於 2022年9月19日的回應
Thank you for choosing us! Thank you very much for your kind review! Hope to see you again soon! Warm greetings- Alina, staff Residence Il Lago.

8/10 不錯

P

家人同遊
讚好：整潔度、職員與服務和客房舒適度
Fine
Small room, lake view, good shower. Reception helped.
於 2022 年 9 月住了 2 晚
Alina 於 2022年9月19日的回應
Thank you for your nice review! Looking forward to see you again! Best regards, Alina- staff Residence Il Lago.

2/10 很差

David

商務旅客, 多人同遊
不滿：職員與服務、設施服務和住宿狀況
Le personnel nous a expulsé de l’hôtel car nous avons soit disant jeté de la sauce sur les murs
於 2022 年 8 月住了 3 晚

8/10 不錯

Johan

讚好：職員與服務、住宿狀況和客房舒適度
於 2022 年 7 月住了 2 晚
Alina 於 2022年7月17日的回應
Thank you for your nice review. We hope to see you back soon! Alina-staff Residence Il Lago.

10/10 優異

John

家人同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very convenient location for a 1 night stay. We stay here when departing from the Cluj airport on early morning flights. A short taxi ride to the airport for 26 lei. Very convenient to the mall for shoppong or a meal. Nice clean hotel and very reasonably priced.
於 2022 年 5 月住了 1 晚
Denisa 於 2022年6月13日的回應
Thank you for staying with us. We are very glad that you enjoyed your stay. Looking forwar to welcoming you back again! Best Regards, Denisa Luca

10/10 優異

Diana

於 2022 年 3 月住了 4 晚
Denisa 於 2022年5月7日的回應
Thank you for choosing Residence Il Lago. We are happy that you enjoyed your stay with us and we hope to see you again soon! Best Regards, Denisa Luca

10/10 優異

Jenny

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Il Lago
Beautiful apartment, very well-catered and comfortable. Staff were helpful and friendly.
於 2022 年 4 月住了 3 晚
Denisa 於 2022年4月18日的回應
Thank you for choosing to stay with us. We are glad that you enjoyed your stay. Looking forward to seeing you again soon! Best Regards, Denisa Luca

10/10 優異

GABRIEL

於 2022 年 4 月住了 1 晚
Denisa 於 2022年4月11日的回應
Thank you for staying with us and hope to see you again soon! Denisa Luca Reception Residence Il Lago

10/10 優異

Eleonora

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Très bon service ❤️
於 2022 年 3 月住了 1 晚
m 於 2022年4月3日的回應
Thank you very much for the appreciaton.

10/10 優異

Mihaly

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 2 月住了 1 晚
Denisa 於 2022年2月8日的回應
Thank you for choosing to stay with us! We are glad that you had a good time and looking forward to welcoming you back soon! Best Regards, Denisa Luca Front Desk

8/10 不錯

Gelu Dan

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
A very good choice
Is a very good money for value option. Nice and well cleand, enough sleeping options for more people who doesn't want to share the bed. It has a nice view over the lake as well, and the position is great for everything
於 2022 年 1 月住了 1 晚
Denisa 於 2022年1月25日的回應
Thank you for choosing Residence Il Lago! We are very glad that you have enjoyed your stay with us and we look forward to seeing you again soon!! Have a wonderful day! Best Regards, Denisa Luca Residence Il Lago

8/10 不錯

Henrik

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Good hotel.
於 2021 年 11 月住了 3 晚
Denisa 於 2021年12月7日的回應
Thank you very much for choosing to stay with us and looking forward to seeing you soon. Best Regards, Denisa Luca Front Desk

8/10 不錯

真實旅客

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good
It was a good stay with an amazing view
於 2021 年 10 月住了 1 晚
Denisa 於 2021年10月31日的回應
Thank you very much for your feedback and we are looking forward to welcoming you back!

8/10 不錯

AMIR

商務旅客
讚好：整潔度、住宿狀況和客房舒適度
Nice place
Nice hotel very close to a big shopping center and a great view of the lake. The in-house parking was a major advantage
於 2021 年 10 月住了 2 晚
Luca Denisa 於 2021年10月8日的回應
Thank you for staying with us and looking forward to having you here again! Best Regards, Residence il Lago

10/10 優異

orli

於 2021 年 9 月住了 1 晚
Alina- staff Residence Il Lago 於 2022年8月23日的回應
Thank you very much for your nice review! Hope to see you again! Best regards

8/10 不錯

Michael

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 9 月住了 1 晚
aurelia 於 2021年9月10日的回應
Thank you for your review and hope to see you soon !

10/10 優異

Ahmed

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 9 月住了 1 晚
Residence Il Lago 於 2021年10月4日的回應
Thank you!