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Reviews of Marina Hotel Club

2 out of 5
Marina Hotel Club
20, Avenue Frédéric Mistral, Cogolin

Reviews

7.0

Good

Rating 10 - Excellent. 48 out of 238 reviews" "
Rating 8 - Good. 89 out of 238 reviews" "
Rating 6 - Okay. 51 out of 238 reviews" "
Rating 4 - Poor. 30 out of 238 reviews" "
Rating 2 - Terrible. 20 out of 238 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Deepti

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice peaceful location with super friendly and helpful staff
Response from Riccardo on 23 Oct 2023
Thank you very much indeed for your feedback, look forward to welcome you again

4/10 Poor

Stephanie

Stayed 2 nights in Aug 2023

2/10 Terrible

Janti

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon check in we were given a room that wasn’t even clean - it was as if one person checked out and we were given the room. Even after getting another room - the room was disgusting. The hotel was shady and disgusting - very dirty!!
Stayed 1 night in Aug 2023
Response from marie on 25 Sept 2023
bonjour merci à vous d'être venu dans notre établissement les chambres sont propre il y'a un service ménage et une gouvernante bien sur, si vous n'êtes pas satisfait veuillez contacter la réception qui vous changera de chambre ou fera intervenir le service adéquate

8/10 Good

Jenna

Travelled with family
Liked: Cleanliness, amenities
This porperty was like going to a campground. It was in walking distant to a great beach and the marina and had lots of food choices nearby. The location itself had a pool and cute restuarant with great food and drinks. The rooms are nothing special but we felt like we were at club med in Mexico which we thought was niche and kinda cool.
Stayed 2 nights in Jul 2023
Response from Riccardo on 9 Aug 2023
Thank you so much, love your feedback!

6/10 Okay

Liana

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It was terrible condition of the room, but staff was very helpful
Stayed 1 night in Jun 2023
Response from Riccardo on 11 Jun 2023
Bonjour Madame, merci de votre commentaire, nous ferons le possible pour améliorer la qualité de nos chambres. Au plaisir de vous accueillir à nouveau

10/10 Excellent

asim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from Riccardo on 22 May 2023
Thank you Sir, warm regards, Riccardo, Front Office

4/10 Poor

Enrique

Stayed 3 nights in Sep 2022
Response from Léa front desk on 1 Oct 2022
Bonjour merci à vous d'être venu au plaisir de vous revoir

6/10 Okay

Claire

Liked: Staff & service
Disliked: Property conditions & facilities
Reception staff were fab, nothing too much trouble, exceptionally friendly and kind. However, this hotel is in desperate need of an update asap, if not yesterday already. Location is great, security great. Just a shame the rooms are so tired and dated
Stayed 1 night in Sep 2022
Response from Léa front desk on 17 Sept 2022
Good morning, thanks for your comment. We are pleased that you were well received by the staff. We are currently carrying out work to improve the park. Thanks, have a nice day, Marina Hotel Club Team

2/10 Terrible

Elizabeth

Disliked: Cleanliness, property conditions & facilities, room comfort
It was very dirty and old.
Stayed 1 night in Aug 2022
Response from Léa front desk on 17 Sept 2022
Good morning, we're sorry to hear that. Do not hesitate next time to ask the reception to change your room. Have a nice day,

2/10 Terrible

EITAN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
WORST
The worst hotel we have ever stayed in without air conditioning, a very small room with 2 beds. We paid a lot of money for a worst room The mattresses were bad I do not recommend taking this hotel
Stayed 1 night in Jul 2022
Response from Léa Marina Hotel Club on 8 Aug 2022
Hello sir all rooms have air conditioning and television there are twin beds or double beds

4/10 Poor

Vladimir

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Very old hotel, outdated. No AC in the room. It was horrible experience
Stayed 1 night in Jun 2022
Response from Laurent on 23 Jun 2022
Dear Guest,some rooms are with air-conditioning: We are equipping as many rooms as possible with air conditioning. Kind Regards

6/10 Okay

Andrew

Liked: Staff & service
Disliked: Cleanliness
Our stay at Cogolin May 2022
To start with, this hotel is very well located being right by the port of Cogolin. Restaurants and bars are close as is the beach of Cogolin Plage. Port Grimaud is not too far but it is a good 30 minutes by foot however well worth the visit. Regarding the Marina Club Hotel, it is tired and in need of a refurb. The bed was comfy but the room was small and the floor never kept the cleanest. Both the bedroom and bathroom were poorly lit and a little dingy, the bathroom being a shade of dark green that reminded me of Army Surplus paint. Breakfast was good with all you need to get the day started and the outdoor situation was great in the good weather we had. Overall, we had a great stay. The staff are all great, friendly and helpful and the hotel has great potential however it is a little rustic.
Stayed 4 nights in May 2022
Response from Léa front desk on 17 Jun 2022
Hello Andrew, we are glad you liked your stay and the breakfast. We are doing our best to keep the rooms clean. Work is currently underway to improve the hotel facilities.

6/10 Okay

Stephan

Stayed 1 night in Apr 2022

6/10 Okay

Paul

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are a little dated - great location though
Stayed 1 night in Oct 2021
Response from Marie on 14 Dec 2021
Merci à vous au plaisir de vous revoir

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, easy location
Stayed here a few times - convenient if working in the marina. Staff always very friendly.
Stayed 2 nights in Oct 2021
Response from Marie on 21 Oct 2021
all of our teams are delighted that you had a pleasant stay.

8/10 Good

Jason

Business traveller
Liked: Staff & service
The resort is a little tired but overall friendly and helpful staff
Stayed 2 nights in Sep 2021
Response from Marie on 4 Oct 2021
Ce fût un plaisir de vous accueillir parmi nous et nous sommes d'autant plus enchantés de partager vos bons mots avec l'ensemble de nos équipes. Au plaisir de vous recevoir de nouveau !

10/10 Excellent

Luis

Stayed 4 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel.
Stayed 1 night in Jun 2021
Response from Marie on 6 Jul 2021
Thank you to you to see you again soon

8/10 Good

Martyn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely good value
Basic but very cheap for the area.
Stayed 1 night in May 2021
Response from Laurent on 26 May 2021
Hello, thank you for your comment, we are a 2 stars hotel club with many activities (swimming pool, tennis, volley-ball, ping-pong..) with interesting prices(promo 2 nights, 5 nights..).Kind Regards, Laurent G, Marina Hotel Club.

8/10 Good

jo, Zurich

Travelled with group
Liked: Cleanliness, staff & service
Simple but good accommodation location service/reception - beach is close but still about 10min walk - no air conditioning
Stayed 1 night in Aug 2020
Response from Marie on 5 Oct 2020
Bonjour Monsieur , vous remercions pour votre commentaire très positif . Nous sommes ravies d'avoir répondu à vos attentes et de vous compter parmi nos clients . C'est un réel plaisir . A très vite. Marie réceptionniste

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel room was clean tidy , quite location good
Stayed 2 nights in Jul 2020

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
This could be 3 star hotel if only for air con.
Butlins feel to these apartments with restaurant/bar within the holiday complex as well as 2 swimming pools, tennis, and small golf facilities. Bed was very comfortable, only ley down was no air conditioning.
Stayed 1 night in Jul 2020
Response from Marie on 12 Aug 2020
thank you for coming and looking forward to seeing you again

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
Simple but very nice for the price it is clean and the staff is very friendly
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Aug 2019
Response from marie on 17 Aug 2019
Merci à vous au plaisir

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2019
Response from marie on 12 Aug 2019
Merci beaucoup

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
The hotel is in a good location but it is very old. The check in is really bad as they don't tell you where the room is but have to wait for someone to do it. This can take up to 30 minutes. In our case we had to leave in a rush and when we came back they asked us to go to the garage and wait and they never did, they completely forgot. The room we had did not have AC which was inconvenient, the rooms and overall facilities are old. The price is good but the experience was poor
Stayed 1 night in Jul 2019
Response from marie on 3 Aug 2019
Hello dear madam when you arrive you are registered at the reception and a baggagist takes you to the car park then you restore the park, the activities then your room because the hotel park is 12 hectares. We have 200 hotel rooms. We try to go faster and better answer customer questions. We are a 2 star hotel but we do our best to accommodate our guests.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the beach and restaurants, staff were very nice and helpful.
Stayed 1 night in Jun 2019
Response from marie on 5 Jul 2019
Thank you very much

6/10 Okay

Michael

Liked: Cleanliness
Disliked: Property conditions & facilities
Hotel is a bit run down, not bad for the price tho.
Stayed 1 night in Sep 2018
Response from marie on 22 Sept 2018
Thank you for your comment and see you soon

8/10 Good

Verified traveller

Liked: Staff & service
Very well located close to the marina.
Enjoyed our stay. If you are looking for a cheap alternative near saint Tropez the tissue is good.the hotel is set in a camping ground on there is plenty of space to walk around there are many trees and the pool is quite large. Remember it's a 2 star and half the price than anything else in the area.
Stayed 2 nights in Sep 2018
Response from marie on 22 Sept 2018
Thank you for your comment and see you soon

8/10 Good

Chris

Not bad, fun holiday park. Beware of pool rules!
Not bad, essentially a holiday park. Room was a little hot in mid August (just a ceiling fan). Decent bar/ restaurant. No swimming shorts allowed in the pool which seemed a bit odd (trunks instead, not suggesting you wear nothing at all)! Apart from that was fine considering it was near St Tropez, in August, not a cheap time to travel there of course!
Stayed 1 night in Aug 2018
Response from marie on 29 Aug 2018
Thank you for your reservation. Au plaiisr to receive you again Dear Madam, Dear Sir

4/10 Poor

c, London

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing
This hotel may suit some but sadly it wasn’t a good experience for us. When we booked, there was no option outlined about aircon. So a standard room was selected. Which was... very standard. There was a fan, but due to the time of year, and many mosquitos (Not the hotels fault), we could not keep any windows or doors open, so the room ended up like an oven at night. Additionally, the small fridge in the room (which was obviously needed) pumped hot air into the already stuffy room.. we couldn’t win - either bake with the doors closed or get attached by mosquitos as no screens on the doors or windows. We asked if we could be moved (happy to have paid additional) to a to a room with air con, but were told hey had to wait to see if any other bookings were made, with the promise they’d move is that night if the rooms were not filled. Nobody bothered to come to let us know if that was possible. The property itself is dated and needs a major overhaul. The photos depicted on the site we booked on were misleading, and the interior photos we’d seen when booking had been removed, leaving just external views when we went back to check. Staff were friendly enough but didn’t seem to be able to make any decisions to help us with our request. I travel a lot, and have to say this was one of the poorest stays I’ve had in what was an otherwise great holiday.
Stayed 3 nights in Jul 2018
Response from marie on 29 Aug 2018
Hello Madme, Sir, thank you for reserving in our hotel and tell us your feelings so that we can improve the quality of our service. Sorry that your stay is not fully satisfied

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
I wouldn't really call this place a hotel...
My sister and I stayed here for one night and I'm so glad we didn't stay longer. There was no air conditioning and it was very hot outside. You couldn't even open the windows because there were no screens on the windows and then the bugs would come in. I wouldn't really call this place a hotel, it felt more like we were camping. The room was very small and the wifi didn't really work. Also, the shower didn't drain properly. However, I will say that the staff was very friendly and accommodating.
Stayed 1 night in Jul 2018
Response from marie on 30 Jul 2018
Dear Madam   Thank you for staying in our hotel, we are sorry not to have made you completely satisfied. You should have taken air-conditioned rooms, we have air-conditioned rooms and standard rooms (at a very attractive price). We offer more wifi, parking bottles of fresh water in lkes frigos ... Hope to recvoir you again and make you change your mind.

6/10 Okay

Ricardo, Vallejo, CA

Liked: Staff & service
Disliked: Room comfort
Over all had an ok experience. We were given a room that was very humid and smelled like mold. Almost felt like a dungeon. We called the front desk and they were happy to accommodate us with another room which was much better. I do appreciate what they did to make it a better stay over all.
Stayed 2 nights in Jun 2018
Response from Noémie on 24 Jul 2018
Hello, we thank you for having staying in our hotel. We try to do our best to satistfy our clients in the purpose that their stay take place in the best way. We will be glad to receive you again. Sincerely.

6/10 Okay

Gerard

Disliked: Property conditions & facilities, room comfort
Very Basic
Very Basic but good location
Stayed 2 nights in Jun 2018
Response from Noémie on 7 Jul 2018
Hello, Thank you for your comment. We will be glad to receive you again? Sincerely.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Sorry, but this would be one of the worst hotels that I have ever stayed at. The rooms are outdated and so small, that you could'nt swing a cat in them. There is no air conditioning, only a ceiling fan (that didn't work properly) and we ran out of hot water having a shower the next morning (tank system). However, the staff are lovely and the grounds are nice, well kept and leafy. But as they say, you pay for what you get!
Stayed 1 night in May 2018
Response from marie on 11 Jun 2018
Hello dear Sir actually we have air-conditioned rooms with TV but it is a bit more expensive since ce'stg a higher category. The rooms are studios. Thanks to you and the pleasure to welcome you to us

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
No luxury but all we needed for one night on the r
Convenient. No frills. Comfortable bed - queen size a plus. TV worked. Shower provided enough hot water. The best part: really friendly guy at the reception area and another nice and helpful staff member who helped carry the suitcases up the stairs to our room with a smile. For the price in this area, it was just fine!
Stayed 1 night in May 2018
Response from Laurent on 31 May 2018
Thank you!it was a pleasure to receive you!Kind regards.

8/10 Good

HELENE

Stayed 1 night in Oct 2023

10/10 Excellent

Sequoiasoft

Stayed 1 night in Oct 2023

10/10 Excellent

Solange

Stayed 1 night in Oct 2023

6/10 Okay

Michel

Business traveller
Disliked: Staff & service
Moyen
Personnel d'accueil pas très agréable
Stayed 1 night in Sep 2023

2/10 Terrible

Henri

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mécontent
Séjour très décevant Propreté laisse à desirer Fuite d’eau plafond au dessus du lit réveil à 7h00 lit trempé Je ne recommande pas cet établissement
Stayed 1 night in Sep 2023
Response from Marie on 26 Sept 2023
Bonjour merci à vous d'être venu dans notre établissement pour tout problème vous pouvez en faire part à la réception qui vous enverra un technicien aussitôt pour tout problème de ménage, une femme de chambre repasse ou le réception vous change de chambre. Veuillez nous excuser si le séjour ne s'est pas déroulé comme vous le souhaitez. Bien cordialement

8/10 Good

Pia

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Olivier

Liked: Cleanliness, staff & service, room comfort
Bon rapport qualité prix
Les installations sont un peu vétustes, mais c'est en rapport avec le niveau de prix qui est bas
Stayed 1 night in Sep 2023

8/10 Good

MARIA CONCEPCION

Stayed 1 night in Sep 2023
Response from Riccardo on 11 Sept 2023
Merci a vous au plaisir de vous revoir belle journée! la réception

8/10 Good

Susana

Stayed 2 nights in Sep 2023

10/10 Excellent

Lysiane

Stayed 1 night in Sep 2023
Response from Riccardo on 30 Sept 2023
Merci Madame, au plaisir de vous accueillir à nouveau

10/10 Excellent

Anett

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Tolle Begrüßung, alles reibungslos. Sehr gut erreichbar, toller Pool. Man könnte etwas mehr Wert legen, auf die Sauberkein in den Außenbereichen, wie Balkon oder Treppenaufgänge.
Stayed 1 night in Sep 2023
Response from Riccardo on 11 Sept 2023
Vielen Dank, ich freue mich auf ein Wiedersehen und wünsche Ihnen einen schönen Tag! die Rezeption

2/10 Terrible

PASCALE

Stayed 2 nights in Sep 2023