Cold Spring Harbor Family Hotel

"Hotel needs some work it’s getting outdated. Elevators are horrible! Staff was excellent! Kept very clean."

"After 150 years in operation, you’d expect this hotel to have mastered hospitality. It hasn’t. As an Expedia Platinum member with 40+ stays this year across top hotels in NY, LA, Miami, and Europe, I understand the difference between policy and service. This property fails on the latter. My fiancée arrived ahead of me for check-in. The hotel called me to verify her identity, which I confirmed immediately. Despite that, they still refused to check her in, leaving her waiting in the lobby for nearly two hours. No urgency, no courtesy, no effort to recover, despite a time-sensitive schedule for a VIP event at UBS Arena. The next morning didn’t improve. I requested a late checkout to have breakfast on property. After a 20-minute discussion with a manager, they granted a minimal extension but failed to mention breakfast ends at 10am. We arrived expecting service, only to be turned away and left waiting for lunch. That’s not a minor oversight, it’s a lack of operational awareness. For a hotel that leans on a 150-year legacy, the service feels rigid and disconnected. At every stage, there was an opportunity to elevate the experience—and it was missed."

"Very clean and very friendly staff"

"Very hotel that needs repairs and updating immediately."

"broken coffee maker in the room"

"This whole hotel was absolutely disgusting. Me filthy We switched rooms to go to a different floor. It was still filthy. It reeks of dust pot and cigarettes smoke in an overwhelming way not like recently smoked, but like it has smelled for decades The rugs throughout the building are absolutely vile. They are stained every single place throughout all the hallways, and there's garbage literally small amounts of it drunk throughout the hotel. We had planned on staying another night and we changed our plans because the hotel was so filthy and we couldn't find another one easily"

"Staff there were great, just overwhelmed due to clear understaffing. Poor guy was doing his best to cover everything by himself."

"I like this place and would stay in it again. It’s not the fanciest place but the price is great. Has everything needed. Quiet."

"Building felt out of date and upkeep was lacking. Cleanliness acceptable"