College of Southern Nevada

Great facility and amenities

Check in was great - they accommodated our early arrival and gave us an extra hour at check out (very appreciated). Room was nice; however, we found some housekeeping issues and although they sent someone quickly to address, the person didn't thoroughly address which left us feeling like they don't have great attention to details and we had to complain again. Loved the location - walkable to everything and we used the attached mall to cut through to the Blvd. Pool was just ok. We rented a cabana one day and they ended up putting the steel drum entertainer immediately next to our cabana that had open walls. There was no way to enjoy the cabana or hold any type of conversation. I think that should have been told to us upfront about this arrangement or we should be discounted the hours he was playing. We also rented a day bed another day. Poolside service was lacking both of these days - we had to go the bar multiple times to order drinks/food as a server couldn't be located. The pool seemed dirty - was surprised they don't clean nightly. Liked the Starbucks in the lobby. Staff was very friendly. No sales pressure whatsoever. Would consider the Elara again but not dying to go back.

Service was amazing... The pool services are fenomenal !