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活水度假村及 SPA 的評價

3.5 out of 5
活水度假村及 SPA
9 Harbour Street East, Collingwood, ON

評價

8.0

很好

10 分評分，優異；1020 則評價中有 454 則" "
8 分評分，不錯；1020 則評價中有 268 則" "
6 分評分，一般；1020 則評價中有 157 則" "
4 分評分，欠佳；1020 則評價中有 77 則" "
2 分評分，很差；1020 則評價中有 64 則" "

8.4/10 

整潔度

8.2/10 

職員與服務

7.8/10 

設施服務

8.0/10 

住宿狀況

8.4/10 

環保程度

評價

4/10 欠佳

Michael

伴侶同遊
讚好：職員與服務和設施服務
不滿：整潔度和住宿狀況
Property needs updating, room was very poorly constructed. Lots of patching and caulking to hide poor craftsmanship.
於 2024 年 5 月住了 2 晚

10/10 優異

Mari

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚
Living Water Resort & Spa 於 2024年5月23日的回應
Hello Mari, thank you for the positive rating review on your recent visit with us. We are happy to know you enjoyed your stay overall and hope to welcome you back in the future. Thank you for your business.

10/10 優異

Galgreg

家人同遊, 親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very friendly. Clean. A lot of parking space
於 2024 年 5 月住了 1 晚
Living Water Resort & Spa 於 2024年5月21日的回應
Hello Galgreg, thank you for the positive review on your recent visit with us. We are happy to know you enjoyed your stay overall, especially the friendliness of our staff and hope to welcome you back in the future. Thank you for your business.

8/10 不錯

Rick

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Overall good value for the price. Service fee was a surprise. Read the fine print when booking through Expedia.
於 2024 年 5 月住了 3 晚
Living Water Resort & Spa 於 2024年5月21日的回應
Hello Rick, thank you for taking the time to leave a review on your recent visit with us. We are happy to know you enjoyed your stay overall and hope to welcome you back in the future. Thank you for your business.

10/10 優異

SHANNON

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Wonderful resort! Fantastic restaurant for all meals- but know they only have breakfast on sat-sun. Otherwise you have to wait until 11:30 to get weekday brunch. You will have to bring your own food for breakfast then. I did not like this for a big resort. I expected the buffet at least. As well, there was no bottled water or filtered water dispenser available to get non tap water from. They need a little shop at the main desk for light breakfast items, bottled drinks, sundries. Otherwise, beautiful area, pool was great, walked everywhere, sunsets are gorgeous as they say. Staff lovely. And gave coupons :)
於 2024 年 5 月住了 2 晚
Living Water Resort & Spa 於 2024年5月19日的回應
Hello Shannon, thank you for taking the time to leave a review on your recent visit with us. We are happy to know you enjoyed many aspects of your stay and have taken note of your additional comments and have forrwarded them on to our management team for their discussion and action. We appreciate the feedback and thank you for your business.

10/10 優異

Mohammad (North York)

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Neat and roomy
於 2024 年 5 月住了 1 晚
Living Water Resort & Spa 於 2024年5月19日的回應
Hello Mohammad, thank you for the positive review on your recent visit with us. We are happy to know you enjoyed your stay overall, especially the accommodations and hope to welcome you back in the future. Thank you for your business.

10/10 優異

Stephanie

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very relaxing we enjoyed it
於 2024 年 4 月住了 2 晚
Living Water Resort & Spa 於 2024年5月15日的回應
Hello Stephanie, thank you for the positive review on your recent visit with us. We are happy to know you enjoyed a relaxing time and hope to welcome you back in the future for another relaxing great stay. Thank you for your business.

4/10 欠佳

Ali

伴侶同遊
不滿：職員與服務、設施服務和住宿狀況
The property is listed as a 4-star spa and resort hotel - this is what both images and descriptions list on Expedia and the hotel, website. Upon arriving, there is proper pull-up area for checking and unloading luggage. As it was listed as a spa and resort getaway hotel we were expecting a calm and tranquil experience. Instead it caters more towards families with children. For example, the pool has a water slide and there is a playground on the property. The room furniture was a mismatch of items that didn’t go together. The balcony was large but had no outdoor furniture - not even a chair. The shower in the one bedroom suite was no larger than 3 ft by 3 ft, and the overhead rain-shower head had no nob or way to turn it on. You could only use the handheld shower head. Also, the backside of the shower is a frosted glass wall between the bathroom and the bedroom so the light from the bathroom disrupts the bedroom. This particular room had a large dining room table, however the base of the table has an unusual design which prevents you from pushing the chairs all the way in (they always stick out). There was no breakfast restaurant at the hotel and only one lunch/dinner restaurant. If you have luggage with wheels it will be difficult for you to pull them from the parking area to your room because the pavement is rocky gravel. Unfortunately, several times while coming through the lobby area we were asked (again and again) if we were there for a presentation (real estate).
於 2024 年 4 月住了 5 晚
Living Water Resort & Spa 於 2024年5月14日的回應
Hello Ali, we were sorry to read of the disappointments during your recent visit with us. The resort caters to a variety of guests including families with children like so many other hotels and resorts. The majority of reviews tell us a different experieince, but we respect your opinion and that this was your experience and apologize for those areas where we did not meet your expectations. We have forwarded your comments to our respective management team members to investigate and action and thank you for the feedback.

10/10 優異

Mike

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Nice place to stay
於 2024 年 5 月住了 2 晚
Living Water Resort & Spa 於 2024年5月13日的回應
Hello Mike, thank you for the positive review on your reent visit with us. We are happy to know you enjoyed your stay overall and hope to welcome you back in the future. Thank you for your business.

8/10 不錯

Lisa

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The spa was great!! Our room was dated and the bathroom shower spilled water all over the floor. Beds are comfortable, and staff super friendly and accommodating.
於 2024 年 5 月住了 2 晚
Living Water Resort & Spa 於 2024年5月7日的回應
Hell Lisa, thank you for taking the time to leave a review on your recent visit with us. We are happy to know you enjoyed most aspects of your stay, especially the spa services and the helpfulness of our staff and have taken note of your additional comments. We appreciate the feedback and hope to welcome you back in the future. Thank you for your business.

6/10 一般

Rupali

讚好：住宿狀況
於 2024 年 4 月住了 1 晚
Living Water Resort & Spa 於 2024年5月2日的回應
Hello Rupali, thank you for taking the time to leave a review on your recent visit with us. We do hope there were some aspects of your stay you enjoyed and thank you for your business.

8/10 不錯

Virginia

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚
Living Water Resort & Spa 於 2024年5月1日的回應
Hello Virginia, thank you for the positive rating review on your recent visit with us. We are happy to know you enjoyed your stay overall and hope to welcome you back in the future. Thank you for your business.

4/10 欠佳

Marina

家人同遊
讚好：整潔度
不滿：職員與服務和設施服務
The front desk polite but poor communication - from the start on the phone re. instructions how to get to Collingwood (she meant kindly but said to avoid the cut off (to Collingwood) and keep going straight! Of course we ended miles away from the hills in the wrong direction My phone had no battery so I couldn't use Waze - so, not a good start. Checking in, only one person on the desk, who said she needed a physical copy of my registration. She meant my driver's licence but this took ages to understand as she kept repeating it and I thought she meant my expedia booking number; there was a growing line-up of 4 couples behind us at 6:30pm which added stress to the experience. No info given re. the layout of the property. When I came back to ask, "The spa and restaurant are just down there to the left." Takes forever to get to the end of the building! Had to drive to the restaurant from our room - my mother is 94 and couldn't walk that far. The restaurant does not open on weekdays until 11:30am?! It's the only restaurant in the hotel! Very off-putting, as we needed to eat breakfast before that and didn't fancy having to have to leave the hotel to do so. There was no maid service for the two nights we were there, at a very high expensive nightly cost, with no explanation - but there was an envelope expecting a tip I presume - but for what? It would have been best to explain that we wouldn't have our rooms attended to, again, at check in.
於 2024 年 4 月住了 2 晚
Living Water Resort & Spa 於 2024年4月29日的回應
Hello Marina, we were sorry to read of the disappointments during your recent visit with us. Even though your comments are not the norm from the majority of our guests, we respect your opinions and that this was your experience and sincerely apologize for these concerns and how they affected your overall experieince. We have forwarded your comments to our respective management team for their discussion and action and thank you for the feedback.

8/10 不錯

Nicole

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
First night we stayed in a standard kind room it was okay but upgraded to the renovated side and was amazing, clean, staff was friendly wish I could’ve stayed longer. Had a good spa experience as well The restaurant was amazing and food was great
於 2024 年 4 月住了 2 晚
Living Water Resort & Spa 於 2024年4月29日的回應
Hello Nicole, thank you for the positive review on your recent visit with us. We are happy to know you enjoyed your stay overall, especially the accommodations, the helpfulness of our staff and dining in our restaurant. We hope to welcome you back in the future and thank you for your business.

8/10 不錯

Jen

伴侶同遊
Our second visit to living water- our room was nice. There are some upgrades that would be nice. Not a comfortable couch, no pillows. No chairs for the patio! Shower needs an overhaul/deep clean and when we arrived our dishwasher was still going so we had no glasses or dishes. Staff is friendly. Rooftop terrace is cool.
於 2024 年 4 月住了 1 晚
Living Water Resort & Spa 於 2024年4月28日的回應
Hello Jen, thank you for taking the time to leave a review on your recent visit with us. We are happy to know you enjoyed most aspects of your stay and have taken note of your suggestions and fowarded them on to the respective management members for their consideration. We appreciate your feedback and thank you for your business.

6/10 一般

Emma

家人同遊, 親子同遊
Having the 3 pools were great but the main swimming pool could have been warmer as it was freezing and resulted in my children swimming in the hottubs. the bottom of the outdoor hottub had a part on the floor that could cause an injury. The rooms were great and spacious having the balcony was an excellent addition! Having select light switches to turn on and off the lights and bathroom fan would be great too.
於 2024 年 4 月住了 1 晚
Living Water Resort & Spa 於 2024年4月28日的回應
Hello Emma, thank you for taking the time to leave a review on your recent visit with us. We are happy to know you enjoyed the accommodations, but sorry to read you found the pool temperature not to your liking and concerns with the hotub flooring and do apologize for these issues and forwarded these issues to our management team to investigate. We appreciate the feedback and thank you for your business.

10/10 優異

Jaakko

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
A nice place to get out, we stayed for one night.It was very nice, people were friendly and lots of shops nearby, and a couple bars also.
於 2024 年 4 月住了 1 晚
Living Water Resort & Spa 於 2024年4月27日的回應
Hello Jaakko, thank you for the positive review on your recent visit with us. We are happy to know you enjoyed your stay overall and hope to welcome you back in the future. Thank you for your business.

2/10 很差

Kulvinder

多人同遊
Didn’t like it at all. Their service was not great. They don’t do room cleaning and charge extra if you need towels. Not really a great place to stay.
於 2024 年 4 月住了 2 晚
Living Water Resort & Spa 於 2024年4月27日的回應
Hello Kulvinder, we were sorry to read of your disappointments and apologize that we did not meet your expectations and how that affected your overall experieince. Thank you for your business.

10/10 優異

Ritesh

多人同遊
Nice view and as mentioned in booking website we got all the services. Very happy.
於 2024 年 4 月住了 1 晚
Living Water Resort & Spa 於 2024年4月24日的回應
Hello Ritesh, thank you for the positive review on your recent visit with us. We are happy to know you enjoyed your stay overall and hope to welcome you back in the future. Thank you for your business.

10/10 優異

Hugh

於 2024 年 4 月住了 1 晚
Living Water Resort & Spa 於 2024年5月11日的回應
Hello Hugh, thank you for the positive rating review on your recent visit with us. We are happy to know you enjoyed your overall and hope to welcome you back in the future. Thank you for your business.

8/10 不錯

Christina

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Living Water Resort & Spa 於 2024年4月22日的回應
Hello Christina, thank you for the positive rating review on your recent visit with us. We are happy to know you enjoyed your stay overall and hope to welcome you back in the future. Thank you for your business.

10/10 優異

KAI PING

於 2024 年 4 月住了 2 晚
Living Water Resort & Spa 於 2024年5月8日的回應
Hello Kai, thank you for the positive rating review on your recent visit with us. We are happy to know you enjoyed your stay overall and hope to welcome you back in the future. Thank you for your business.

10/10 優異

Manjinder

於 2024 年 4 月住了 1 晚
Living Water Resort & Spa 於 2024年5月7日的回應
Hello Manjinder, thank you for the positive rating review on your recent visit with us. We are happy to know you enjoyed your stay overall and hope to welcome you back in the future. Thank you for your business.

10/10 優異

Patricia

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
VERY GOOD 👍
於 2024 年 4 月住了 1 晚
Living Water Resort & Spa 於 2024年4月16日的回應
Hello Patricia, thank you for the positive review on your recent visit with us. We are happy to know you enjoyed your stay overall and hope to welcome you back in the future. Thank you for your business.

10/10 優異

Vincci

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Living Water Resort & Spa 於 2024年4月17日的回應
Hello Vincci, thank you for the positive rating review on your recent visit with us. We are happy to know you enjoyed your stay overall and hope to welcome you back in the future. Thank you for your business.

8/10 不錯

Andrew

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice hotel
於 2024 年 4 月住了 2 晚
Living Water Resort & Spa 於 2024年4月14日的回應
Hello Andrew, thank you for the positive review on your recent visit with us. We are happy to know you enjoyed your stay overall and hope to welcome you back in the future. Thank you for your business.

10/10 優異

Ardi (Mississauga)

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Living Water Resort & Spa 於 2024年4月16日的回應
Hello Ardi, thank you for the positive rating review on your recent visit with us. We are happy to know you enjoyed your stay overall and hope to welcome you back in the future. Thank you for your business.

10/10 優異

budhram

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
How about everything was awesome
於 2024 年 4 月住了 1 晚
Living Water Resort & Spa 於 2024年4月14日的回應
Hello Budhram, thank you for the positive review on your recent visit with us. We are happy to know you enjoyed your stay overall and hope to welcome you back in the future. Thank you for your business.

10/10 優異

Mandi

伴侶同遊
Absolutely loved the one bedroom king with full kitchen, and balcony! Updated, modern style. Perfect location close to Blue Mountain. Restaurant on site had beautiful views overlooking marina with superb food and service. We’re coming back and staying longer. The spa was fully booked unfortunately but we’ll book ahead next time.
於 2024 年 4 月住了 1 晚
Living Water Resort & Spa 於 2024年4月13日的回應
Hello Mandi, thank you for the positive review on your recent visit with us. We are happy to know you enjoyed so many aspects of your stay, especially the accommodations and proximity to Blue and can't wait to welcome you back for another great stay. Thank you for your business.

2/10 很差

Andrew

不滿：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 4 晚
Living Water Resort & Spa 於 2024年4月14日的回應
Hello Andrew, we were sorry to see the low rating review on your recent visit with us and do apologize for not meeting your expectations and how that affected your overall experience.

10/10 優異

Tingting

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
good
於 2024 年 4 月住了 2 晚
Living Water Resort & Spa 於 2024年4月12日的回應
Hello, thank you for the positive review on your recent visit with us. We are happy to know you enjoyed your stay overall and hope to welcome you back in the future. Thank you for your business.

2/10 很差

Ramiro

於 2024 年 4 月住了 1 晚
Living Water Resort & Spa 於 2024年5月1日的回應
Hello Ramiro, we were sorry to see the low rating review on your recent visit with us and do apologize that we did not meet some of your expectations and how that affected your overall experience. Without any specific concerns, it is hard to know those areas of dissatisfaction.

10/10 優異

Chang Fung

讚好：整潔度
於 2024 年 2 月住了 1 晚
Living Water Resort & Spa 於 2024年4月5日的回應
Hello Chang, thank you for the positive rating review on your recent visit with us. We are happy to know you enjoyed your stay overall and hope to welcome you back in the future. Thank you for your business.

8/10 不錯

Lynsey

讚好：整潔度和職員與服務
於 2024 年 3 月住了 2 晚
Living Water Resort & Spa 於 2024年4月3日的回應
Hello Lynsey, thank you for the positive review rating on your recent visit with us. We are happy to know you enjoyed your stay overall and hope to welcome you back in the future. Thank you for your business.

8/10 不錯

Stephanie

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Living Water Resort & Spa 於 2024年4月3日的回應
Hello Stephanie, thank you for the positive review rating on your recent visit with us. We are happy to know you enjoyed your stay overall and hope to welcome you back in the future. Thank you for your business.

10/10 優異

Jo-Ann

於 2024 年 3 月住了 2 晚
Living Water Resort & Spa 於 2024年4月2日的回應
Hello Jo-Ann, thank you for the positive rating review on your recent visit with us. We are happy to know you enjoyed your stay overall and hope to welcome you back in the future. Thank you for your business.

10/10 優異

Swarnjit

親子同遊
Best hotel
於 2024 年 3 月住了 1 晚
Living Water Resort & Spa 於 2024年4月1日的回應
Hello Swarnjit, thank you for the positive review on your recent visit with us. We are happy to know you enjoyed your stay overall and hope to welcome you back in the future. Thank you for your business.

10/10 優異

Chantelle (North York)

家人同遊, 多人同遊
讚好：職員與服務、設施服務和住宿狀況
Great staff. Fun time. Great memories. Will be back.
於 2024 年 3 月住了 1 晚
Living Water Resort & Spa 於 2024年4月1日的回應
Hello Chantelle, thank you for the positive review on your recent visit with us. We are happy to know you enjoyed your stay overall and hope to welcome you back in the future. Thank you for your business.

10/10 優異

Karan

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Na
於 2024 年 3 月住了 1 晚
Living Water Resort & Spa 於 2024年3月31日的回應
Hello Karan, thank you for the positive rating review on your recent visit with us. We are happy to know you enjoyed your stay overall and hope to welcome you back in the future. Thank you for your business.

10/10 優異

Jake

於 2024 年 3 月住了 1 晚
Living Water Resort & Spa 於 2024年4月19日的回應
Hello Jake, thank you for the positive rating review on your recent visit with us. We are happy to know you enjoyed your stay overall and hope to welcome you back in the future. Thank you for your business.

10/10 優異

Madelaine

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We had a great stay at living water! The room was clean and spacious. It was a little loud the weekend we were there but otherwise would highly recommend
於 2024 年 3 月住了 1 晚
Living Water Resort & Spa 於 2024年3月27日的回應
Hello Madelaine, thank you for the positive review on your recent visit with us. We are happy to know you enjoyed your stay overall and hope to welcome you back in the future. Thank you for your business.

8/10 不錯

Mark

讚好：整潔度、職員與服務和住宿狀況
This is not a four star property by any stretch. But it is fine
於 2024 年 3 月住了 1 晚
Living Water Resort & Spa 於 2024年3月25日的回應
Hello Mark, thank you for taking the time to leave a review on your recent visit with us. We appreciate the feedback and thank you for your business.

8/10 不錯

Dawn

Staff were professional and friendly at the same time. Greeted with snacks upon arrival. Encouraged to take opportunity to tour the Blue Mountain area with recommendations.Had entertainment in dining area/lounge. Will definitely return
於 2023 年 11 月住了 1 晚
Living Water Resort & Spa 於 2024年3月22日的回應
Hello Dawn, thank you for the positive review on your recent visit with us. We are happy to know you enjoyed your stay overall, especially the friendliness of our staff and can't wait to welcome you back in the future. Thank you for your business.

8/10 不錯

Katherine

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Living Water Resort & Spa 於 2024年3月18日的回應
Hello Katherine, thank you for the positive rating review on your recent visit with us. We are happy to know you enjoyed your stay overall and hope to welcome you back in the future. Thank you for your business.

8/10 不錯

Mike

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Lovely place, solid restaurant, excellent spa
於 2024 年 3 月住了 2 晚
Living Water Resort & Spa 於 2024年3月16日的回應
Hello Mikel, thank you for the positive review on your recent visit with us. We are happy to know you enjoyed many aspects of your stay and can't wait to welcome you back in the future for another great stay. Thank you for your business.

10/10 優異

Mabel

讚好：整潔度、職員與服務和住宿狀況
Our stay in the property was memorable and enjoyable. Everything was good. From the location to the rooms cleanliness and space. Would come back for sure!
於 2024 年 3 月住了 2 晚
Living Water Resort & Spa 於 2024年3月16日的回應
Hello Mabel, thank you for the positive review on your recent visit with us. We are happy to know you enjoyed many aspects of your stay to make it memorable and can't wait to welcome you back in the future for another great stay. Thank you for your business.

10/10 優異

amit

於 2024 年 3 月住了 2 晚
Living Water Resort & Spa 於 2024年4月4日的回應
Hello Amit, thank you for the positive rating review on your recent visit with us. We are happy to know you enjoyed your stay overall and hope to welcome you back in the future. Thank you for your business.

8/10 不錯

Crystal

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We loved the view out the window
於 2024 年 3 月住了 3 晚
Living Water Resort & Spa 於 2024年3月15日的回應
Hello Crystal, thank you for the positive review on your recent visit with us. We are happy to know you enjoyed your stay overall, especially the views from your room and hope to welcome you back in the future. Thank you for your business.

8/10 不錯

Sinead A

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Property was spacious and set in a convenient location.
於 2024 年 3 月住了 2 晚
Living Water Resort & Spa 於 2024年3月19日的回應
Hello Sinead, thank you for the positive review on your recent visit with us. We are happy to know you enjoyed your stay overall and hope to welcome you back in the future. Thank you for your business.

6/10 一般

Christina

家人同遊
讚好：職員與服務
不滿：整潔度和住宿狀況
Not the cleanest, building and furnishings is outdated and updates/repairs aren’t the best.
於 2024 年 3 月住了 1 晚
Living Water Resort & Spa 於 2024年3月13日的回應
Hello Christina, we were sorry to read of your disappointments during your recent visit with us and do apologize that we did not meet all of your expectations. Please know that our housekeeping team works very hard in cleaning all areas of the hotel and comments from previous guests reflect this, however, we respect your opinion and that this was your experience. Thank you for your business.