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阿爾塔酒店的評價

2 out of 5
阿爾塔酒店
2886 S Circle Dr, Colorado Springs, CO

評價

7.0

不錯

10 分評分，優異；1000 則評價中有 288 則" "
8 分評分，不錯；1000 則評價中有 272 則" "
6 分評分，一般；1000 則評價中有 169 則" "
4 分評分，欠佳；1000 則評價中有 139 則" "
2 分評分，很差；1000 則評價中有 132 則" "

7.2/10 

整潔度

7.6/10 

職員與服務

6.6/10 

設施服務

6.8/10 

住宿狀況

6.2/10 

環保程度

評價

10/10 優異

Iris (Waco)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful clean an nice staff

2/10 很差

真實旅客

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Yuck
It was absolutely horrible..do not stay if you don't have to.
於 2022 年 10 月住了 2 晚

10/10 優異

Gianni

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Pretty decent stay, climate control in the rooms were fantastic and the staff were great
於 2022 年 10 月住了 4 晚

2/10 很差

Austin S

商務旅客
讚好：職員與服務
不滿：住宿狀況
Good old Fashioned Customer Courtesy won’t Kill
I would recommend notifying Hotels.com about the hotel limited accommodations and the fact that the facility is permanently closing for business on Sunday! This way we share the courtesy of avoiding booked stays with customer high expectations and dissatisfaction and disappointment when the customer shows up to check in. Shame on the owners and stakeholders of this business and hope you all do better in your next endeavors.
於 2022 年 10 月住了 1 晚

4/10 欠佳

Valencia

不滿：整潔度、住宿狀況和客房舒適度
於 2022 年 10 月住了 2 晚
CJ, Front Office Manager 於 2022年10月14日的回應
Hello Valencia,Thank you for taking the time to share feedback on your recent stay with us, we are sorry to hear that we did not meet all of your expectations with your stay. Our staff will be reviewing the issues that were encountered during your stay for follow up as the experience you had was not standard for our location. We do however appreciate your patience as we are in a transition period and working diligently to ensure our guest’s stays are satisfactory. We do hope to see you again in the future, have a great day!

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 10 月住了 1 晚
CJ, Front Office Manager 於 2022年10月14日的回應
Hello,Thank you for taking your time to share feedback on your recent stay with us, we are happy to hear that you enjoyed your time with us. Also, we appreciate your patience with us as we work through this transition period. We hope to see you again in the future, have a great day!

4/10 欠佳

Mervin

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
it was horrible, i felt like i was stuck in the 80's old carpet old furniture, warm cofee, to boot there was a fly that if could not get ride of for 4 days buzzing around my head at night
於 2022 年 10 月住了 4 晚
CJ, Front Office Manager 於 2022年10月14日的回應
Hello Mervin,Thank you for taking the time to share feedback on your recent stay with us, we are sorry to hear that we did not meet all of your expectations with your stay. Our staff will be reviewing the issues that were encountered during your stay for follow up as the experience you had was not standard for our location. We do however appreciate your patience as we are in a transition period and working diligently to ensure our guest’s stays are satisfactory. We do hope to see you again in the future, have a great day!

8/10 不錯

James

伴侶同遊
Employees had children with them while on the clock other employees had boyfriends there while on the clock. So it was distracting employees when customers needed help. But once they noticed they were willing and able to help floors throughout the hallway were dirty, not vacuumed, or trash picked up. side doors not working properly when using your card to enter. When asked what section ABC or D there are no signs stating what area is ABC or D so on and so forth. I believe it would be better effective. If such things were put into place so we could properly give information I want area was needed to be fixed.
於 2022 年 9 月住了 8 晚
CJ, Front Office Manager 於 2022年10月14日的回應
Hello Jams,Thank you for taking the time to share feedback on your recent stay with us, we are sorry to hear that we did not meet all of your expectations with your stay. Our staff will be reviewing the issues that were encountered during your stay for follow up as the experience you had was not standard for our location. We do however appreciate your patience as we are in a transition period and working diligently to ensure our guest’s stays are satisfactory. We do hope to see you again in the future, have a great day!

6/10 一般

Gary

不滿：整潔度和職員與服務
The room was clean, but the AC didn’t cool the room. Hallways looked like the hadn’t been vacuumed in days. Sketchy people hanging around the front of the hotel.
於 2022 年 10 月住了 1 晚
CJ, Front Office Manager 於 2022年10月12日的回應
Hello Gary,Thank you for taking the time to share feedback on your recent stay with us, we are sorry to hear that we did not meet all of your expectations with your stay. Our staff will be reviewing the issues that were encountered during your stay for follow up as the experience you had was not standard for our location. We do however appreciate your patience as we are in a transition period and working diligently to ensure our guest’s stays are satisfactory. We do hope to see you again in the future, have a great day!

8/10 不錯

sharon

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Colorado trip
It was a very nice hotel. Very quiet. Clean. The staff were nice. We had to wait for our room to be cleaned after the check in time of 3:00. Our room heating/cooling wasn't working properly.
於 2022 年 10 月住了 3 晚
CJ, Front Office Manager 於 2022年10月12日的回應
Hello sharon,Thank you for taking your time to share feedback on your recent stay with us, we are happy to hear that you enjoyed your time with us. Also, we appreciate your patience with us as we work through this transition period. We hope to see you again in the future, have a great day!

2/10 很差

Cathy Ann

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
There was nothing to like. Service was horrible IF you found anyone. Room wasn’t dirty but there where like 1 set of towels and when I went down to ask for more, they said that there wasn’t any and they would bring some up, but never did. The construction was insane, tarps, plastic, paint, dirt, access to anything was close to none. Elevator, some halls, and the room was pretty much it. The website should have at least warned people so they could decide if they could overlook the mess or chose to stay elsewhere. The hotel seems like it is going to be amazing, but they have a long way to go.
於 2022 年 10 月住了 2 晚
CJ, Front Office Manager 於 2022年10月12日的回應
Hello Cathy,Thank you for taking the time to share feedback on your recent stay with us, we are sorry to hear that we did not meet all of your expectations with your stay. Our staff will be reviewing the issues that were encountered during your stay for follow up as the experience you had was not standard for our location. We do however appreciate your patience as we are in a transition period and working diligently to ensure our guest’s stays are satisfactory. We do hope to see you again in the future, have a great day!

2/10 很差

Larry

家人同遊
不滿：整潔度、設施服務和住宿狀況
See my other review!
於 2022 年 10 月住了 2 晚
CJ, Front Office Manager 於 2022年10月14日的回應
Hello Lary,Thank you for taking the time to share feedback on your recent stay with us, we are sorry to hear that we did not meet all of your expectations with your stay. Our staff will be reviewing the issues that were encountered during your stay for follow up as the experience you had was not standard for our location. We do however appreciate your patience as we are in a transition period and working diligently to ensure our guest’s stays are satisfactory. We do hope to see you again in the future, have a great day!

2/10 很差

Larry

家人同遊
不滿：設施服務和住宿狀況
They were closing in 9 days and didn,t tell us til we got there. No bar, no resturant . Many rooms were ocupied by low -income housing . Very Disapointed. Staff was pleasant but couldn't do anything about.
於 2022 年 10 月住了 2 晚
CJ, Front Office Manager 於 2022年10月12日的回應
Hello Larry,Thank you for taking the time to share feedback on your recent stay with us, we are sorry to hear that we did not meet all of your expectations with your stay. Our staff will be reviewing the issues that were encountered during your stay for follow up as the experience you had was not standard for our location. We do however appreciate your patience as we are in a transition period and working diligently to ensure our guest’s stays are satisfactory. We do hope to see you again in the future, have a great day!

6/10 一般

Phuong (Happy Valley)

家人同遊
讚好：職員與服務
不滿：整潔度
It’s a very unpleasant to walk on the hallway to see trash and dirty floors. The bed is old and sloppy. The area isn’t walkable, friendly or safety to do so. However, the room is big and quite. Friendly staff at the front desk.
於 2022 年 10 月住了 3 晚
CJ, Front Office Manager 於 2022年10月7日的回應
Hello Phuong,Thank you for taking the time to share feedback on your recent stay with us, we are sorry to hear that we did not meet all of your expectations with your stay. Our staff will be reviewing the issues that were encountered during your stay for follow up as the experience you had was not standard for our location. We do however appreciate your patience as we are in a transition period and working diligently to ensure our guest’s stays are satisfactory. We do hope to see you again in the future, have a great day!

2/10 很差

Kristina

家人同遊, 親子同遊, 伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
The whole point of this hotel was for the pools and play place but they were closed and would not let us get a refund and stay somewhere else
於 2022 年 9 月住了 2 晚
CJ, Front Office Manager 於 2022年10月4日的回應
Hello Kristina,Thank you for taking the time to share feedback on your recent stay with us, we are sorry to hear thatwe did not meet all of your expectations with your stay. Our staff will be reviewing the issues that wereencountered during your stay for follow up as the experience you had was not standard for our location.We do however appreciate your patience as we are in a transition period and working diligently toensure our guest’s stays are satisfactory. We do hope to see you again in the future, have a great day!

8/10 不錯

Karl

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Overall great, but with a few flaws
Good: Surprisingly large bedroom and bathroom. Nice comfy bed. Clean sheets and towels. The location is convenient to a highway and gas station. We got an excellent deal from Hotels.com. Bad: The shower was weak. The bed didn't have a blanket, only sheets and a thin coverlet. The air conditioner was loud (although it wasn't grinding, clanking, or thumping.) There are no restaurants nearby, just a Circle K.
於 2022 年 9 月住了 1 晚
CJ, Front Office Manager 於 2022年10月2日的回應
Hello Karl,Thank you for taking your time to share feedback on your recent stay with us, we are happy to hear that you enjoyed your time with us. Also, we appreciate your patience with us as we work through this transition period. We hope to see you again in the future, have a great day!

8/10 不錯

真實旅客

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great option at a low price
Amazing, an affordable hotel where nothing is dirty, dingy, or worn out! I'll definitely stay here again.
於 2022 年 9 月住了 1 晚
CJ, Front Office Manager 於 2022年9月28日的回應
Hello,Thank you for taking your time to share feedback on your recent stay with us, we are happy to hear thatyou enjoyed your time with us. Also we appreciate your patience with us as we work through thistransition period. We hope to see you again in the future, have a great day!

2/10 很差

Dayami

多人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Mala atención nunca limpiaron el servicio horrible nadie te hase caso no ponían toallas en fin el hotel más malo de mi vida fue ese y la peste a marihuana las personas fumando en fin el dinero más mal invertido
於 2022 年 9 月住了 4 晚
CJ, Front Office Manager 於 2022年10月4日的回應
Hello Dayami,Thank you for taking the time to share feedback on your recent stay with us, we are sorry to hear thatwe did not meet all of your expectations with your stay. Our staff will be reviewing the issues that wereencountered during your stay for follow up as the experience you had was not standard for our location.We do however appreciate your patience as we are in a transition period and working diligently toensure our guest’s stays are satisfactory. We do hope to see you again in the future, have a great day!

4/10 欠佳

Michael (Syracuse)

不滿：整潔度、職員與服務、設施服務和住宿狀況
Room in very bad shape, dirty and hot tap on sink didn’t work. AC and smoked in. The property didn’t seem safe, so once we got in our room, we hunkered down and didn’t go out. We checked online for another hotel, willing to give up what we paid at Alta Hotel, but no availability anywhere. Everyone consider this a warning.
於 2022 年 9 月住了 1 晚
CJ, Front Office Manager 於 2022年9月27日的回應
Hello Michael,Thank you for taking the time to share feedback on your recent stay with us, we are sorry to hear that we did not meet all of your expectations with your stay. Our staff will be reviewing the issues that were encountered during your stay for follow up as the experience you had was not standard for our location. We do however appreciate your patience as we are in a transition period and working diligently to ensure our guest’s stays are satisfactory. We do hope to see you again in the future, have a great day!

10/10 優異

Michael

讚好：職員與服務
於 2022 年 9 月住了 1 晚
CJ, Front Office Manager 於 2022年9月22日的回應
Hello Michael,Thank you for taking your time to share feedback on your recent stay with us, we are happy to hear that you enjoyed your time with us. Also we appreciate your patience with us as we work through this transition period. We hope to see you again in the future, have a great day!

4/10 欠佳

Thomas

不滿：整潔度、職員與服務和住宿狀況
Carpet was horribly dirty
於 2022 年 9 月住了 1 晚
CJ, Front Office Manager 於 2022年9月21日的回應
Hello Thomas,Thank you for taking the time to share feedback on your recent stay with us, we are sorry to hear that we did not meet all of your expectations with your stay. Our staff will be reviewing the issues that were encountered during your stay for follow up as the experience you had was not standard for our location. We do however appreciate your patience as we are in a transition period and working diligently to ensure our guest’s stays are satisfactory. We do hope to see you again in the future, have a great day!

4/10 欠佳

Rebecca

不滿：整潔度、住宿狀況和客房舒適度
Our room spelt like someone died in it. We had to go buy our own febreeze. The pools are not open, the bar is not open. Nothing online that they offered was open. It is also a place that people can live at and the people we did see scared me.....
於 2022 年 9 月住了 3 晚

2/10 很差

Kristy (Eaton)

親子同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
ABSOLUTE WORST PLACE TO STAY! Save your money, your time, your health, your sanity-DON'T STAY HERE IN THEIR 'MOTEL' which is closing by the way, or RENT FROM THEM! Pictures are deceiving. NASTY place, no working A/C, no ice machines. Our vacation with my 3 year old was ruined by this place & their staff. Worst experience ever. Beware!
於 2022 年 9 月住了 2 晚
CJ, Front Office Manager 於 2022年9月14日的回應
Hello Kristy,Thank you for taking the time to share feedback on your recent stay with us, we are sorry to hear that we did not meet all of your expectations with your stay. Our staff will be reviewing the issues that were encountered during your stay for follow up as the experience you had was not standard for our location. We do however appreciate your patience as we are in a transition period and working diligently to ensure our guest’s stays are satisfactory. We do hope to see you again in the future, have a great day!

4/10 欠佳

Kristen

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Room AC did not work. Shower drain was not draining. Carpet smelled like cigarette smoke. Took forever and multiple phone calls to get towels
於 2022 年 9 月住了 3 晚
CJ, Front Office Manager 於 2022年9月14日的回應
Hello Kristen,Thank you for taking the time to share feedback on your recent stay with us, we are sorry to hear thatwe did not meet all of your expectations with your stay. Our staff will be reviewing the issues that wereencountered during your stay for follow up as the experience you had was not standard for our location.We do however appreciate your patience as we are in a transition period and working diligently toensure our guest’s stays are satisfactory. We do hope to see you again in the future, have a great day!

10/10 優異

stacy (Newton)

家人同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Overall a great stay. Can’t wait to see it after the remodel is finished. Will be back
於 2022 年 9 月住了 1 晚
CJ, Front Office Manager 於 2022年9月14日的回應
Hello Stacy,Thank you for taking your time to share feedback on your recent stay with us, we are happy to hear thatyou enjoyed your time with us. Also we appreciate your patience with us as we work through thistransition period. We hope to see you again in the future, have a great day!

8/10 不錯

Lynnette

家人同遊
讚好：整潔度
Property in process of being remodeled. No maid service during our stay.
於 2022 年 9 月住了 3 晚
CJ, Front Office Manager 於 2022年9月14日的回應
Hello Lynnette,Thank you for taking your time to share feedback on your recent stay with us, we are happy to hear thatyou enjoyed your time with us. Also we appreciate your patience with us as we work through thistransition period. We hope to see you again in the future, have a great day!

2/10 很差

Vanessa

家人同遊
不滿：職員與服務
The staff asked me if I wanted to look for another hotel as an option to them not having the room available that I booked. I probably should have.
於 2022 年 9 月住了 1 晚

8/10 不錯

Remington

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Awesome place!
Clean! Great Service! Great facilities and great prices. I do wish the laundry was working though!
於 2022 年 9 月住了 2 晚
CJ, Front Office Manager 於 2022年9月10日的回應
Hello Remington,Thank you for taking your time to share feedback on your recent stay with us, we are happy to hear that you enjoyed your time with us. Also we appreciate your patience with us as we work through this transition period. We hope to see you again in the future, have a great day!

6/10 一般

真實旅客

商務旅客
讚好：整潔度、職員與服務和客房舒適度
Not the best but not bad.
Stayed there as it’s close to my job. My partner had a very hard time sleeping as well as myself due to the loudness of others. Lots of homeless nearby. No vending machines and the little gift shop was never open. We had to walk to the gas station for snacks. Overall wasn’t bad, but probably wouldn’t stay here again
於 2022 年 8 月住了 3 晚
CJ, Front Office Manager 於 2022年9月10日的回應
Hello,Thank you for taking your time to share feedback on your recent stay with us, we are happy to hear that you enjoyed your time with us. Also we appreciate your patience with us as we work through this transition period. We hope to see you again in the future, have a great day!

6/10 一般

Andrew

家人同遊
讚好：整潔度、職員與服務和客房舒適度
the hotel restaurant, lounge, indoor pool were all under construction, so no food on site as advertised. Air conditioner in our room did not cool room down at all during the day.
於 2022 年 9 月住了 3 晚
CJ, Front Office Manager 於 2022年9月7日的回應
Hello Andrew,Thank you for taking the time to share feedback on your recent stay with us, we are sorry to hear that we did not meet all of your expectations with your stay. Our staff will be reviewing the issues that were encountered during your stay for follow up as the experience you had was not standard for our location. We do however appreciate your patience as we are in a transition period and working diligently to ensure our guest’s stays are satisfactory. We do hope to see you again in the future, have a great day!

6/10 一般

Tamaralyn

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Long hallways to room. Luggage carts no air in tires. Be mindfull of decending / ascending hallways.
於 2022 年 9 月住了 1 晚
CJ, Front Office Manager 於 2022年9月10日的回應
Hello Tamaralyn,Thank you for taking your time to share feedback on your recent stay with us, we are happy to hear that you enjoyed your time with us. Also we appreciate your patience with us as we work through this transition period. We hope to see you again in the future, have a great day!

6/10 一般

antonia

家人同遊
不滿：整潔度、設施服務和住宿狀況
It does not look like the pictures. Ice machines did not work. Room looked like blood on the curtains. The lobby was the nicest part of the hotel. One person checking me in just left and went somewhere, leaving me at the front desk and all the people behind me. Luckily a nicer more tentative person came to help after 5 mins. The surroundings are kinda questionable.
於 2022 年 9 月住了 1 晚
CJ, Front Office Manager 於 2022年9月7日的回應
Hello antonia,Thank you for taking the time to share feedback on your recent stay with us, we are sorry to hear that we did not meet all of your expectations with your stay. Our staff will be reviewing the issues that were encountered during your stay for follow up as the experience you had was not standard for our location. We do however appreciate your patience as we are in a transition period and working diligently to ensure our guest’s stays are satisfactory. We do hope to see you again in the future, have a great day!

2/10 很差

Steven (Bella Vista)

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
The property is a one star at best. It was dirty and it was under construction. The staff seemed bothered by request. No cleaning staff in our room. Horrible part of town and in door pool was broke. Do not believe the pictures.
於 2022 年 9 月住了 3 晚
CJ, Front Office Manager 於 2022年9月7日的回應
Hello Steven,Thank you for taking the time to share feedback on your recent stay with us, we are sorry to hear that we did not meet all of your expectations with your stay. Our staff will be reviewing the issues that were encountered during your stay for follow up as the experience you had was not standard for our location. We do however appreciate your patience as we are in a transition period and working diligently to ensure our guest’s stays are satisfactory. We do hope to see you again in the future, have a great day!

8/10 不錯

Kayla

家人同遊
讚好：職員與服務和客房舒適度
When we arrived our rooms AC was frozen. Had no other rooms to transfer to. Was offered a fan. The room could of used better cleaning.
於 2022 年 9 月住了 2 晚
CJ, Front Office Manager 於 2022年9月6日的回應
Hello Kayla,Thank you for taking the time to share feedback on your recent stay with us, we are sorry to hear thatwe did not meet all of your expectations with your stay. Our staff will be reviewing the issues that wereencountered during your stay for follow up as the experience you had was not standard for our location.We do however appreciate your patience as we are in a transition period and working diligently toensure our guest’s stays are satisfactory. We do hope to see you again in the future, have a great day!

6/10 一般

真實旅客

讚好：職員與服務和客房舒適度
不滿：住宿狀況
Ok
The AC in our first room did not work but they switched us rooms painlessly. Only problem is the new room was extremely loud. This is not a bad hotel. A lot of it is under construction.
於 2022 年 8 月住了 1 晚
CJ, Front Office Manager 於 2022年9月4日的回應
Hello,Thank you for taking the time to share feedback on your recent stay with us. We do appreciate your patience as we are in a transition period and working diligently to ensure our guest’s stays are satisfactory. We do hope to see you again in the future, have a great day!

4/10 欠佳

Patricia (Brighton)

親子同遊
不滿：整潔度、設施服務和住宿狀況
The hallway was dirty needed vacuum. The room had s weird smell. The smaller pool was empty. There was no place for breakfast.
於 2022 年 8 月住了 2 晚
CJ, Front Office Manager 於 2022年9月2日的回應
Hello Patricia,Thank you for taking the time to share feedback on your recent stay with us, we are sorry to hear that we did not meet all of your expectations with your stay. Our staff will be reviewing the issues that were encountered during your stay for follow up as the experience you had was not standard for our location. We do however appreciate your patience as we are in a transition period and working diligently to ensure our guest’s stays are satisfactory. We do hope to see you again in the future, have a great day!

4/10 欠佳

Kamber

親子同遊
讚好：整潔度和職員與服務
不滿：設施服務和住宿狀況
Indoor pool and Jacuzzi was closed, morning breakfast.
於 2022 年 8 月住了 1 晚
CJ, Front Office Manager 於 2022年9月2日的回應
Hello Kamber,Thank you for taking the time to share feedback on your recent stay with us, we are sorry to hear that we did not meet all of your expectations with your stay. Our staff will be reviewing the issues that were encountered during your stay for follow up as the experience you had was not standard for our location. We do however appreciate your patience as we are in a transition period and working diligently to ensure our guest’s stays are satisfactory. We do hope to see you again in the future, have a great day!

2/10 很差

Michael

家人同遊
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
Obvious this property was sold and has become run down.. stayed at property last year and it was amazing, wasn’t expecting the exact opposite this year. Will not be returning
於 2022 年 8 月住了 2 晚
CJ, Front Office Manager 於 2022年9月2日的回應
Hello Michael,Thank you for taking the time to share feedback on your recent stay with us, we are sorry to hear that we did not meet all of your expectations with your stay. Our staff will be reviewing the issues that were encountered during your stay for follow up as the experience you had was not standard for our location. We do however appreciate your patience as we are in a transition period and working diligently to ensure our guest’s stays are satisfactory. We do hope to see you again in the future, have a great day!

2/10 很差

Kim

於 2022 年 8 月住了 1 晚
CJ, Front Office Manager 於 2022年9月2日的回應
Hello Kim,Thank you for taking the time to share feedback on your recent stay with us, we are sorry to hear that we did not meet all of your expectations with your stay. Our staff will be reviewing the issues that were encountered during your stay for follow up as the experience you had was not standard for our location. We do however appreciate your patience as we are in a transition period and working diligently to ensure our guest’s stays are satisfactory. We do hope to see you again in the future, have a great day!

8/10 不錯

真實旅客

讚好：整潔度、住宿狀況和客房舒適度
Decent but understaffed
Check in was a bit of a hassle because the rooms weren’t ready and since the bar was closed for renovations, there wasn’t much to do but wait and wait. After the rooms were ready check in was a breeze however front desk staff didn’t give us very much info and this hotel is a very confusing maze. Once we got settled, it was nice and comfortable. Loved the enclosed courtyard as we had our dogs with us. Overall I can say I’m satisfied with the stay here.
於 2022 年 8 月住了 1 晚
CJ, Front Office Manager 於 2022年9月2日的回應
Hello,Thank you for taking your time to share feedback on your recent stay with us, we are happy to hear that you enjoyed your time with us. Also we appreciate your patience with us as we work through this transition period. We hope to see you again in the future, have a great day!

4/10 欠佳

Juliana

親子同遊
不滿：職員與服務、設施服務和住宿狀況
The indoor pool, restaurant and workout facilities weren’t available and under construction. We asked for queen beds and got full beds. Sheets were stained and ripped. Carpets were covered in leaves. We requested towels and had to wait two hours to get them. Please read the reviews, can’t recommend will never go back.
於 2022 年 8 月住了 1 晚
CJ, Front Office Manager 於 2022年8月29日的回應
Hello Juliana,Thank you for taking the time to share feedback on your recent stay with us, we are sorry to hear that we did not meet all of your expectations with your stay. Our staff will be reviewing the issues that were encountered during your stay for follow up as the experience you had was not standard for our location. We do however appreciate your patience as we are in a transition period and working diligently to ensure our guest’s stays are satisfactory. We do hope to see you again in the future, have a great day!

10/10 優異

Clifford

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Comfortable
Overall it was really good. Felt very comfortable from the moment we walked in the door. Service was very fast and all staff were very friendly. One of the outlets in the room did not work properly and the lightbulb in one of the lamps was blown when we got there. The cover panel on the A/C was off when we checked in on Sunday but maintenance came early Monday morning to fix it for us. Everything was great otherwise.
於 2022 年 8 月住了 6 晚
CJ, Front Office Manager 於 2022年8月28日的回應
Hello Clifford,Thank you for taking your time to share feedback on your recent stay with us, we are happy to hear that you enjoyed your time with us. Also we appreciate your patience with us as we work through this transition period. We hope to see you again in the future, have a great day!

4/10 欠佳

Nicole

家人同遊
不滿：整潔度和住宿狀況
Not the cleanest
The hotel was okay except it was under construction and the indoor pool was closed. No where did it mention that it was closed and under construction. Our room smelled terrible and was not very clean at all. Our ac was not working so I called and they were pretty quick about showing up and fixing it. I was impressed, at how quickly someone was there to fix it. The front desk and maintenance people were professional and nice. But the cleanliness of the hotel was awful.
於 2022 年 8 月住了 1 晚
CJ, Front Office Manager 於 2022年8月28日的回應
Hello Nicole,Thank you for taking the time to share feedback on your recent stay with us, we are sorry to hear that we did not meet all of your expectations with your stay. Our staff will be reviewing the issues that were encountered during your stay for follow up as the experience you had was not standard for our location. We do however appreciate your patience as we are in a transition period and working diligently to ensure our guest’s stays are satisfactory. We do hope to see you again in the future, have a great day!

6/10 一般

Brigida

家人同遊, 商務旅客
不滿：設施服務和住宿狀況
The hotel was totally under construction. Inside pool was closed. And restaurant was closed. I purposely payed more for the hotel for the poil and restaurant. No discounts were given with this false advertising on line.
於 2022 年 8 月住了 4 晚
CJ, Front Office Manager 於 2022年8月27日的回應
Hello Brigida,Thank you for taking the time to share feedback on your recent stay with us, we are sorry to hear that we did not meet all of your expectations with your stay. Our staff will be reviewing the issues that were encountered during your stay for follow up as the experience you had was not standard for our location. We do however appreciate your patience as we are in a transition period and working diligently to ensure our guest’s stays are satisfactory. We do hope to see you again in the future, have a great day!

2/10 很差

Jim

於 2022 年 8 月住了 1 晚
CJ, Front Office Manager 於 2022年8月27日的回應
Hello Jim,Thank you for taking the time to share feedback on your recent stay with us, we are sorry to hear that we did not meet all of your expectations with your stay. Our staff will be reviewing the issues that were encountered during your stay for follow up as the experience you had was not standard for our location. We do however appreciate your patience as we are in a transition period and working diligently to ensure our guest’s stays are satisfactory. We do hope to see you again in the future, have a great day!

2/10 很差

Justin

家人同遊, 親子同遊, 伴侶同遊
讚好：職員與服務
不滿：整潔度和住宿狀況
I need to get a refund. There was blood on our sheets and bed bugs in our room!
於 2022 年 8 月住了 2 晚
CJ, Front Office Manager 於 2022年8月24日的回應
Hello Justin,Upon immediate inspection of your room once you checked out, I found neither blood or any sign of bed bugs. However, since you vacated somewhat immediately, as I stated I will honor the refund. You will need to initiate the process with Expedia.

6/10 一般

Evelyn

家人同遊
讚好：客房舒適度
不滿：整潔度和職員與服務
Poor service
Room check in was slow. Had trouble finding the room. Trash in room had dirty sanitary napkins in trash. Called front desk for over 30 minutes and never got an answer. Went to front desk the next morning about it and left room for the day. Came back around 4 and room was still dirty. Would not recommend staying her. Very poor service.
於 2022 年 8 月住了 2 晚
CJ, Front Office Manager 於 2022年8月24日的回應
Hello Evelyn,Thank you for taking the time to share feedback on your recent stay with us, we are sorry to hear that we did not meet all of your expectations with your stay. Our staff will be reviewing the issues that were encountered during your stay for follow up as the experience you had was not standard for our location. We do however appreciate your patience as we are in a transition period and working diligently to ensure our guest’s stays are satisfactory. We do hope to see you again in the future, have a great day!

2/10 很差

Kristen

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
This property was NOT advertised realistically at all. The pictures must be from when it was owned by someone else. It is not a typical hotel in that it is also a living hotel and many homeless or transient type people were staying there. It was so DIRTY! Carpets were dirty, there was trash laying around, the furniture in the room was chipped, drooping curtains, old A/C. I left the property after 1 hour. Terrible place to advertise on Expedia.
於 2022 年 8 月住了 1 晚
CJ, Front Office Manager 於 2022年8月24日的回應
Hello Kristen,Thank you for taking the time to share feedback on your recent stay with us, we are sorry to hear that we did not meet all of your expectations with your stay. Our staff will be reviewing the issues that were encountered during your stay for follow up as the experience you had was not standard for our location. We do however appreciate your patience as we are in a transition period and working diligently to ensure our guest’s stays are satisfactory. We do hope to see you again in the future, have a great day!

8/10 不錯

Ken

讚好：職員與服務
transition?
obvious that much construction was in progress. did not know the future for this "Hotel"/apartments
於 2022 年 8 月住了 1 晚
CJ, Front Office Manager 於 2022年8月22日的回應
Hello Ken,Thank you for taking your time to share feedback on your recent stay with us, we are happy to hear that you enjoyed your time with us. Also we appreciate your patience with us as we work through this transition period. We hope to see you again in the future, have a great day!

2/10 很差

Charles

家人同遊
不滿：整潔度、住宿狀況和客房舒適度
Not recommended
Definitely wasnt what I was expecting. Rooms were a bit run down and smelled weird. The property isnt really a hotel anymore seemed more like a camp for crackheads and prostitutes. No vending machines, ice machines were broke the majority of the time. All the on site cafes and bars were no longer there. Indoor pool was drained, the outdoor pool was usually over run with crackheads and pros. Wouldnt recommend or ever consider staying here again.
於 2022 年 8 月住了 5 晚
CJ, Front Office Manager 於 2022年8月22日的回應
Hello Charles,Thank you for taking the time to share feedback on your recent stay with us, we are sorry to hear that we did not meet all of your expectations with your stay. Our staff will be reviewing the issues that were encountered during your stay for follow up as the experience you had was not standard for our location. We do however appreciate your patience as we are in a transition period and working diligently to ensure our guest’s stays are satisfactory. We do hope to see you again in the future, have a great day!