2/10 糟糕
Drew
与配偶出行
2026 年 2 月 24 日
不满意：清洁度、服务设施、住宿条件和设施
The room was dirty there was random pieces of tape all over the walls, blood on one of the pillows and dried blood in the shower. They give you complimentary drink passes when you check in but the bar wouldn’t honor them but we went 15 mins before happy hour ended, mind you we were still there and still ordered 15 full minutes before it ended yet they refused to honor them. They refused to honor the complementary dinner the front desk had also given us stating they needed to be informed 24 hours prior? Didn’t make sense. It seemed the front desk and the hotel restaurant/bar were just not communicating or something. We went to the front desk they confirmed the complementary dinner for our anniversary went back to the restaurant they said no. The breakfast bar just wasn’t being restocked so unless you were one of the first people there wasn’t anything other than custom omelettes with nothing else. The pool was suppose to be adults only from 10PM-12AM but the hotel would not enforce it. Kids were playing in the pool all night which usually wouldn’t be an issue but we this was one of the selling points on this hotel for us, we asked front desk to get the kids out of the hot tub at 11 because we wanted to enjoy it and they just didn’t. The elevators got stuck multiple times once for a prolonged period with children inside and they were screaming bloody murder while the hotel staff just casually walked around. Not enough urgency IMO seemed like a common occurrence which is scary.
Drew
2026 年 2 月入住 4 晚
