2/10 Terrible
Jessica J.
26 Jun 2022
Liked: Location, listing accuracy
Disliked: Cleanliness, check-in, communication
BEWARE OF THIS PROPERTY MANAGEMENT COMPANY
The property itself was beautiful and the surrounding neighbors so nice but they are using HOSTE as their management company. We booked this at the last minute due to unsanitary conditions at the place we were supposed to stay so I wasn’t terribly upset initially with a few things but I’m livid at this point. I didn’t receive a door code until the second day into our stay but a neighbor saw us and kindly let us in when I showed my reservation. The initial contact from Hoste was a text stating to respect the speed limit however that was all so I didn’t know who it was from or what it was even in reference to because they didn’t identify themselves. I was leery of responding as it seemed like a possible scam but decided to do so when we struggled to find the property. I didn’t receive a response for several hours which asked if I needed help with anything. I responded that I did and expressed a need for a door code. The next morning when I needed to leave the property and still had not received a response I text again and called the provided phone number where I left a voicemail… nothing. The day before checkout I received a text directing me to read checkout instructions at which point I got pretty annoyed. Finally someone started responding so I let them know about the issues with the property but by this time it was 9p and we were leaving by 7 the next morning so I wanted to sleep not be bothered with someone coming to the property. I was told they were sorry that I arrived to a toilet full of poop, the air conditioner kept switching to heat and it was boiling the day we arrived. The property clearly hadn’t been occupied in some time as there were piles of dead bugs and a thick layer of dust on things. There were SO MANY MOTHS I didn’t sleep great the first night in the loft as they kept landing all over me. I was there for a horse training so I’m no stranger to bugs and dirt, I just came back from packing horses and mules into the wilderness, but when I’m paying this much I expect cleanliness and a responsive property manager. I was so frustrated with the experience I requested a partial refund and was told no because the property management was not allowed to come in and fix anything. I would have loved for them to remedy the situation but NO ONE RESPONDED TO ME, and now somehow this is my fault?! If this is what VRBO uses for management I will never book with them again.
Jessica J.
Stayed 3 nights in Jun 2022