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哥倫布提普頓湖萬怡酒店的評價

3 out of 5
哥倫布提普頓湖萬怡酒店
3888 Mimosa Drive, Columbus, IN

評價

8.0

很好

10 分評分，優異；936 則評價中有 406 則" "
8 分評分，不錯；936 則評價中有 283 則" "
6 分評分，一般；936 則評價中有 118 則" "
4 分評分，欠佳；936 則評價中有 76 則" "
2 分評分，很差；936 則評價中有 53 則" "

8.6/10 

整潔度

8.6/10 

職員與服務

7.2/10 

設施服務

8.2/10 

住宿狀況

8.2/10 

環保程度

評價

4/10 欠佳

Leslie

家人同遊
Rooms are ok. Common areas are just okay. Hallways are beat up a bit. Our room was not ready until 6:30. We checked in but had to be moved to a different room as a result of some mix up. New room had toilet that would not flush. No breakfast offered in the morning. Only coffee. I expected a bit more from a Courtyard property. I won’t stay there again.
於 2024 年 4 月住了 1 晚
Courtyard Staff 於 2024年4月15日的回應
I do apologize for the inconvenience. Our Bistro is open Monday-Friday 6-10AM Saturday- Sunday 11-7AM for breakfast.

8/10 不錯

Michael (Atlanta)

讚好：整潔度、職員與服務、設施服務和住宿狀況
Fantastic experience until final night (of 3) - kids running up and down halls at 11 PM, no one answering at front desk.
於 2024 年 4 月住了 2 晚

8/10 不錯

Emily

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
不滿：設施服務
Would be nice if the TVs in the hotel offered streaming services. Yall charge $100 a night, it wouldn’t hurt to upgrade things. Most people stream stuff now of days, it’s not that outlandish to consider. Hope you get with the times! the stay was great.
於 2024 年 4 月住了 1 晚
Courtyard Staff 於 2024年4月15日的回應
We do offer streaming services, the storm unfortunately knocked out our internet boxes during the storm I do apologize for the inconvenience as we let our provider know. Thank you for staying with us

10/10 優異

Jesse

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great stay
於 2024 年 4 月住了 1 晚

10/10 優異

Erica

家人同遊
讚好：住宿狀況
Good area and close to Brown Co/Nashville, IN
於 2024 年 4 月住了 1 晚

8/10 不錯

Abhishek

讚好：職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚

4/10 欠佳

Melinda

親子同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Didnt like the fact was told the pool was open then got there and it closed so very disappointed that my children and i got lied to about that and a few other things.
於 2024 年 3 月住了 2 晚
Agent 於 2024年4月1日的回應
Thank you for your response. Our pool has been closed for over a week, I truly apologize for them telling you other wise.

8/10 不錯

Greg

讚好：整潔度、職員與服務和住宿狀況
Was simple and clean. Friendly staff.
於 2024 年 3 月住了 1 晚

10/10 優異

Tarra

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The lobby smelled AMAZING!
於 2024 年 3 月住了 1 晚

10/10 優異

James (Gallatin)

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚

8/10 不錯

Harold

伴侶同遊
讚好：整潔度和住宿狀況
Very nice property but probably only mid class motel that doesn’t offer even coffee, hot water for tea, let alone breakfast . Disappointing .
於 2024 年 3 月住了 1 晚
Cheyenne Blevins 於 2024年3月23日的回應
Our coffee is complimentary, our bistro for breakfast is open from 6am-10am Mon-Fri Sat-Sun 7am-11am. For the tea you have to purchase, or we can get you hot water from our machine if you have your own. Thank you for staying with us.

6/10 一般

Michelle

It’s frustrating when you book and pay for a king bed and when you get to check in there are no king beds available.
於 2024 年 3 月住了 1 晚
Agent 於 2024年4月1日的回應
I understand your frustration. We have limited king beds and the 3rd party websites do not have access to see these issues.

10/10 優異

Chanelle

讚好：整潔度、職員與服務、設施服務和住宿狀況
Great customer service
於 2024 年 2 月住了 2 晚

10/10 優異

Jennifer

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice property and room!
於 2024 年 2 月住了 1 晚

10/10 優異

Barbara

讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean and comfortable. Staff was wonderful. Close enough to the highway to be convenient but far enough away to be nice and quiet.
於 2024 年 2 月住了 1 晚

6/10 一般

Jeffrey S

商務旅客
讚好：整潔度、住宿狀況和客房舒適度
The most important thing I look for in a hotel stay is breakfast. Even though it showed free breakfast on Hotels.com and the Marriott website, there was none. In addition, I had booked a small suite, but was given only a regular King room. The next time I have to be in Columbus, Indiana, I'm going to look elsewhere.
於 2024 年 1 月住了 1 晚
Cheyenne 於 2024年1月30日的回應
Dear Jeffrey, thank you for letting us know. It showed a picture of breakfast on hotels.com. The Courtyards are known for their Bistro as it is never free, it is made fresh by purchase. We are under renovations and we are working on re opening our Bistro. We sadly can’t remove it off our website for the moment. I apologize for the booking inconvenience. We oversold our suite rooms and our system did not catch that flaw. I hope you have safe travels.

2/10 很差

Patricia

不滿：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 1 晚

10/10 優異

debbie

多人同遊
讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚

10/10 優異

Benjamin

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
A great stay.
It was nice! We enjoyed the small balcony that we had with our suite. We had one small problem with the smoke detecor battery causing it to start chirping, but they had it taken care of in less than 30 minutes. We don't view this as an issue by them as you never know when this will happen.
於 2023 年 11 月住了 1 晚

10/10 優異

William

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean hotel with friendly staff
於 2023 年 11 月住了 4 晚

10/10 優異

Tom

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great
於 2023 年 11 月住了 1 晚

4/10 欠佳

Tammy

商務旅客
讚好：整潔度和職員與服務
不滿：設施服務和住宿狀況
The Bistro wasn't open, which wasn't disclosed prior to stay and is one of the major reasons I stay at Courtyard properties. In addition, the facility must have had some sort of maintenance issue with the Bistro as industrial fans could be heard in that area plus the hotel smelled of mold not only downstairs near the Bistro, but through the AC in my room.
Cheyenne Blevins 於 2023年11月2日的回應
Dear Tammy, thank you for your honest feedback. We are working on having our website fixed. I will share this information with the other leadership team members. Have a great day and safe travels.

6/10 一般

Aaron

於 2023 年 10 月住了 2 晚

8/10 不錯

JENNIFFER (Cutler)

伴侶同遊
讚好：整潔度和職員與服務
不滿：住宿狀況
Definitely in need of an update
於 2023 年 10 月住了 1 晚

4/10 欠佳

Rex

😟
Nothing special
於 2023 年 10 月住了 1 晚

6/10 一般

真實旅客

商務旅客
讚好：整潔度、住宿狀況和客房舒適度
不滿：職員與服務
No breakfast offered!
Was pretty disappointed that the breakfast bar was closed and there wasn't anything at all. Not even pastries or fruit, just coffee. For the price to stay at a Marriott you guys need to do better. Even the cheaper hotels provide guests with something.
於 2023 年 10 月住了 2 晚
Front Desk 於 2023年11月2日的回應
Thank you for your honest feedback. Our bistro is under construction at the moment. We had the grab and go breakfast boxes for purchase in the Market. Have a great day and safe travels.

10/10 優異

Nelson

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
My mans at the front counter is always a pleasure to do business with. Enjoy the interaction every time
於 2023 年 9 月住了 1 晚
Cheyenne Blevins 於 2023年9月8日的回應
Thank you so much for staying with us. We hope you enjoyed the rest of your stay. Safe travels and we hope to see you again soon.

6/10 一般

Kevin Joseph

商務旅客
The mattress was horrible, room smelled smoke, look nothing like the pics on site
於 2023 年 9 月住了 2 晚
Cheyenne Blevins 於 2023年9月8日的回應
I do apologize, we are working up updating our location. Thank you for your feedback. Have a great day.

8/10 不錯

James

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 1 晚
Cheyenne Blevins 於 2023年9月8日的回應
Thank you for your feedback and staying with us. We hope you enjoyed your stay with us. Safe travels and we hope to see you again soon.

8/10 不錯

Sharlene

於 2023 年 7 月住了 2 晚
Cheyenne Blevins 於 2023年9月8日的回應
Thank you for your feedback. Have a great day.

4/10 欠佳

Jessica

多人同遊
讚好：整潔度、職員與服務和設施服務
不滿：住宿狀況
Booked through Expedia for 2 rooms each with a King bed. When we got up to our rooms both of them had two double beds. Paid a little extra to get king beds and didn’t even get them. Also, the AC didn’t work very well and one of the rooms was uncomfortably hot.
於 2023 年 7 月住了 1 晚
Cheyenne Blevins 於 2023年9月8日的回應
I do apologize for the inconvenience. Thank you for your honest feedback it is greatly appreciated.

10/10 優異

eric

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 7 月住了 1 晚
Cheyenne Blevins 於 2023年9月8日的回應
Thank you so much for staying with us and your feedback. We appreciate your business and enjoyed having you as our guest. We hope to see you again soon.

4/10 欠佳

真實旅客

家人同遊
不滿：職員與服務、住宿狀況和客房舒適度
Three strikes
Booked a king room with sofa pull out and was provided two fulls with no change in the price we paid. I asked the attendant when we checked in if our room had a balcony as I did not select a balcony room because we had a young child with us. I was told no our room did not. When we got up to our room it did in fact have a balcony. The hot tub was not working, the floor we stayed on did not have an ice machine so we had to go to the first floor to get ice. The faucet in the shower was pulled away and loose from the wall. When we got in the shower the water didn’t get warmer than luke warm. None of the trash cans in the room had bags. When we got back after a day of baseball we found house keeping did not come to our room at all. We were told she had “left” whatever that meant. It was a disaster. For another $40 we could’ve stayed up the road and had hot water, clean linens and a king size bed and a sofa with a pull out.
於 2023 年 7 月住了 2 晚
Cheyenne Blevins 於 2023年9月8日的回應
I am so sorry that your room was not up to standards or what you requested. We are working on removing the hot tub. Sadly we do only have the ice machine on the first floor. I apologize for these inconveniences

10/10 優異

jamie

於 2023 年 7 月住了 1 晚
Cheyenne Blevins 於 2023年9月8日的回應
Thank you for staying with us. We enjoyed having you. have a great day and hope to see you again soon.

8/10 不錯

Gregory

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Clean property. Away from noisy areas of streets
於 2023 年 7 月住了 1 晚

4/10 欠佳

Timothy

於 2023 年 7 月住了 1 晚

6/10 一般

Hunter

不滿：職員與服務
於 2023 年 6 月住了 1 晚

4/10 欠佳

Chun H

於 2023 年 6 月住了 1 晚

10/10 優異

Mark

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Friendly service and quiet night.
於 2023 年 6 月住了 1 晚

10/10 優異

Nelson

商務旅客
讚好：整潔度、職員與服務和住宿狀況
First time staying here and it lives up the Marriott standards. Will def be staying here again
於 2023 年 6 月住了 1 晚

2/10 很差

Alex

不滿：整潔度和住宿狀況

6/10 一般

Amy

於 2023 年 6 月住了 3 晚

8/10 不錯

Colin

讚好：職員與服務和住宿狀況
於 2023 年 6 月住了 1 晚

10/10 優異

carl

讚好：整潔度、職員與服務和住宿狀況
Awesome as usual
於 2023 年 6 月住了 1 晚

4/10 欠佳

Dawn

於 2023 年 6 月住了 1 晚
Lee 於 2023年6月10日的回應
Hi Dawn,Thank you for your feedback.Safe Travels!

8/10 不錯

David

於 2023 年 5 月住了 1 晚
Lee 於 2023年6月10日的回應
Hi David,Thank you for your feedback.Safe Travels!

10/10 優異

Lin

於 2023 年 5 月住了 1 晚
Lee 於 2023年5月22日的回應
Hi Lin,Thank you for your feedback.Safe Travels!

6/10 一般

Robert G.

讚好：整潔度、職員與服務和住宿狀況
I thought that all hotels offered at least a free continental breakfast. This hotel did not offer that. I was very disappointed. Everything else was good to very good.
於 2023 年 5 月住了 1 晚
Lee 於 2023年5月22日的回應
Hi Robert,Courtyard doesn't offer a free breakfast due to having the in house Bistro.Glad you enjoyed your visit otherwise.

10/10 優異

Christopher

於 2023 年 5 月住了 2 晚
Lee V, TFGM 於 2023年5月18日的回應
Hi Christopher,Thank you for your rating of our hotel.Safe Travels!

8/10 不錯

Elizabeth

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Overall very nice 👍
The pool was closed, so that was kind of a bummer. They switched us from a king size to a double room but they gave us a room with a nice balcony so that was nice. The AC and the mini fridge both made a lot of noise when they ran. But the room was very clean and the bed was pretty comfortable.
於 2023 年 5 月住了 1 晚
Lee V, TFGM 於 2023年5月18日的回應
Hi Elizabeth,Thank you for your feedback. I am sorry there were some issues. I will have our team look into this.