Charlotte Concord Mills Hotels

"Our stay was very good. The only problem was with the breakfast selections. The food wasn’t fresh. It seemed the eggs were microwaved. The coffee was awful. Finally, the room was a handicapped room. The bathroom was for a handicapped person so the floor was one level throughout leaving shower water over half of the bathroom."

"The staff was so incredible!! Especially Ms. Lora, she was amazing and went above and beyond to take care of our group! The breakfast was delicious; the shower was better than my own shower at home!! We will be staying there when we return to the area in May!"

"Unfortunately on my 2 nights visit the bistro was not opened at lunch and for dinner in one occasion. I had planned on eating at the bistro but was unable to. Instead I had to rely on grocery items sold at the reception. Just not very healthy. Otherwise the hotel has a great lobby, staff was generally nice and helpful. However the lack of staff kept the bistro closed for dinner. Unfortunately Room was spacious "

"Prompt"

"Yes"

"Ver comfortable bed, large room, outdoor pool wasnt open. Breakfast average at best. Hot water didnt get very hot for my liking-"

"It should be said upfront the hotel was under construction. I did not know this when I scheduled stay. I checked website after check in and did not see it on there. We arrived 15 mins after check in an was told our room wasnt ready but was offered a lessor room without compensation We said we would wait for original room. Wait was only about 20 mins but when we went into room it was only a queen so back to front desk to get the king room we had reserved. 20 mins later we had our reserved room. Next issue was pool was closed due to renovations. I picked this hotel specifically for the pool to swim after an 8 hr trip. Our room was nice but bedside lamps were held together with electrical tape. Finally the "made to order breakfast" was a buffet with an omlet station. All in all it wasnt the Embassy suite experience I ve had in the past"

"Parking was easy. Candace - super friendly and helpful! Room was great. Will stay again! "

"Hotel and staff were nice but parking was terrible. People were parking there and walking over to a nearby restaurant making it impossible to park. We ended up having to leave for a while and come back so that a space would open up for us to park. Hotel customers should always have parking available! Breakfast was so-so. "