「IHG Member, had no rooms so I couldn’t check into room until late. Checked in, room was nice. Someone walked in my room. Apparently April didn’t check me in correctly even though a deposit was taken, and they assigned my room to another lady as well. She was just as startled. Went to front desk, took 10-15 mins to fix. No real apology just everything is fixed. Came back after work, keys didn’t work. At check in I wasn’t told about breakfast, workout room nothing. April didn’t really say anything...
「IHG Member, had no rooms so I couldn’t check into room until late. Checked in, room was nice. Someone walked in my room. Apparently April didn’t check me in correctly even though a deposit was taken, and they assigned my room to another lady as well. She was just as startled. Went to front desk, took 10-15 mins to fix. No real apology just everything is fixed. Came back after work, keys didn’t work. At check in I wasn’t told about breakfast, workout room nothing. April didn’t really say anything...
COURTNEY