To check in we had to drive to Frisco (we knew this from reviews), but to our surprise we also had to drive there to return the room key cards and were told we could not leave them in the room. Felt like checking in during the 90s. At checkin they told us the door locks weren't working any place in Copper currently but would be fixed soon. Turns out the door locks had not been working for 3 days and did not work the entire time we were there. This meant no hot tub, no bike storage and long waits to get anywhere. The building we were in elevator was broken too, and we were on the fourth floor having to carry everything including our bikes up and down everyday. We reached out to the rental company they never responded. This meant every time we wanted to get into the room we had to call security and wait for them to show up to let us in which took as long as 25 minutes. That is every single entry into the room multiple times per day we had to sit outside the room and wait. Want to drive into the parking garage call security and wait for someone to show up. The unit was a great location, had been updated, but needed some TLC. One bedroom the windows did not work at all. At checkout I told them that we had reached out with the problems we had with the room, and that we were disappointed we never heard back from them and the person checking us out did not say a single word, ask for details or apologize just said goodbye, literally the only thing he said to me during checkout.