Rating Details:
The property manager was somewhat unhelpful.
The vacation rental was clean.
I was happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
We were not able to check into our Beach Bungalow because of work being done to the condo. We were assigned to the Loo-sea Goo-sea for one night. The three story townhome was terribly unsafe for our two young children. In addition, no credits or discounts were offered to us for the inconvenience of moving into the townhome one day and the next day having to move into the condo. The office worker offered assistance with moving, but we did not want to spend the rest of the week trying to figure out where everything was. The whole experience was difficult. The manager Amanda gave us a $50 gift card, however with a group of 19, a $50 gift card was not helpful to offset the overall cost of eating at one of the restaurants, so we decided to just use it at the gift shop before we left. After selecting a couple shirts, so we could use the $50, at checkout, we were told that the gift card was not accepted at the gift shop, only at the restaurants. We were charged a cleaning fee when we exited the townhome and another when we exited the condo, although we would have only had one cleaning fee if our first condo was ready when we arrived.I would also like to outline the challenges with the Beach Bungalow T2305 in case I don't get another survey. On the second day, the air conditioner stopped working. Although a technician repaired it, we continued to have trouble with it the whole time. The last night the refrigerator stopped cooling and the freezer stayed cold, but not enough to keep everything frozen. The key pad was not dependable. Sometimes it worked and sometimes it did not work. The elevator in 2 TownCenter was not working when we arrived, got repaired, and then stopped working again during our visit. The last morning the handle on the outside of the front door fell off.After all these challenges, I would expect some type of monetary discount on our stay. 10 percent would not seem unreasonable and that would be $400.