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石溪旅館的評價

2 out of 5
石溪旅館
21 Wayson Lane, Counce, TN

評價

5.4
10 分評分，優異；50 則評價中有 7 則" "
8 分評分，不錯；50 則評價中有 9 則" "
6 分評分，一般；50 則評價中有 10 則" "
4 分評分，欠佳；50 則評價中有 8 則" "
2 分評分，很差；50 則評價中有 16 則" "

5.4/10 

整潔度

6.6/10 

職員與服務

4.0/10 

設施服務

5.0/10 

住宿狀況

5.8/10 

環保程度

評價

6/10 一般

John

多人同遊
Place was basic but no bugs. Close to the road lots of truck traffic made it noisey.
於 2024 年 3 月住了 3 晚
Manager 於 2024年3月21日的回應
Thanks!

4/10 欠佳

James

不滿：整潔度、職員與服務和住宿狀況
Dead bugs and dirt in the coffee pot. TV is on antenna so it was constantly scrambling for service and last had to shave with cold water, hot water finally kicked in 10 minutes after the fact. All in all roughly $30/$40 over priced.
於 2023 年 10 月住了 1 晚
Manager 於 2023年10月22日的回應
Sorry for the inconvenience.

6/10 一般

Curtis

家人同遊, 商務旅客
不滿：住宿狀況
Property is ready for a remodel. Outside area needed cleaned up. Mattresses and AC units need hauled off. Beds were decently comfortable and AC units did work great. Need dead bolt on doors. I loved the Counce, TN area.
於 2023 年 6 月住了 3 晚
Manager 於 2023年6月17日的回應
Thanks for your honest advise.

4/10 欠佳

Rhonda

不滿：整潔度、職員與服務、設施服務和住宿狀況
Close to State Park was the only good thing about the trip
於 2022 年 10 月住了 2 晚
Manaher 於 2022年12月7日的回應
Thanks!

10/10 優異

Terry

於 2022 年 5 月住了 1 晚

4/10 欠佳

Hurston

商務旅客
不滿：整潔度、住宿狀況和客房舒適度
Very gross
於 2022 年 4 月住了 2 晚
Management 於 2022年4月26日的回應
Sorry to say, but I should upload pictures of the mess you left for us! So that other hoteliers know that who you are!!

2/10 很差

Mark

讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
Supposed to be a two night stay. We walked in and within five minutes roaches appeared. We slept with the lights on. Got up the next day and checked out. The wallpaper was falling off the walls roaches were running out from bathroom mirror and outlet covers. The coffee pot had old coffee in it
於 2022 年 4 月住了 2 晚
Manager 於 2022年4月5日的回應
Sorry for inconvenience.

4/10 欠佳

stephen

於 2022 年 4 月住了 1 晚
Manager 於 2022年4月5日的回應
Sorry for inconvenience.

4/10 欠佳

Michael

商務旅客
不滿：整潔度、職員與服務、設施服務和住宿狀況
The room was dirty. People were outside talking or banging on doors all night.
於 2022 年 3 月住了 1 晚
Management 於 2022年3月22日的回應
Sorry for the inconvevience.

2/10 很差

Jonathan

不滿：職員與服務
於 2022 年 3 月住了 1 晚
Management 於 2022年3月13日的回應
Sorry, if you that way!

6/10 一般

真實旅客

家人同遊
讚好：職員與服務和客房舒適度
We found a bug just after we got there. During the night my wife was bitten several times.
於 2022 年 3 月住了 1 晚
Management 於 2022年3月12日的回應
Sorry for inconvenience. We appreciate if we know the room no. to carry out pest control.

8/10 不錯

Russell

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Simple and clean motel.
Nice small motel. Simple and clean. Daily housekeeping.
於 2021 年 10 月住了 3 晚
Management 於 2021年12月5日的回應
Thx! Come back oon.

6/10 一般

sean

讚好：職員與服務
不滿：住宿狀況
Better than being 20 minutes away
Older motel. Couple who runs it seem very nice but motel is in desperate need of updates.
於 2021 年 10 月住了 1 晚
Management 於 2021年12月5日的回應
We are in the process of remoelling.

8/10 不錯

MIGUEL

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Comfortable stay. Biggest drawback was no food delivery from restaurants. Only from local service.
於 2021 年 9 月住了 1 晚
Manager 於 2021年10月1日的回應
Thanks! We have some local that delivers! We will try to provide more information now onwards.

2/10 很差

Allen

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
DON’T DO IT!
Do not book this hotel. Consider yourself warned. Filthy, unkept. Unprofessional owners. It is very much in need of remodeling and is in poor shape. I booked on hotels.com, thinking this was a decent establishment. I checked in, looked at the room which smelled awful, and returned to the check in counter to ask for a refund. They refused a refund and would not even refund me for the next night. I left and booked another hotel which was 30 miles away. I hope this helps another person learn from my experience….and expense!
於 2021 年 9 月住了 2 晚
Manager 於 2021年9月7日的回應
Sorry for inconvenience! But FYI, we had a guest staying in the same room for 3 nights without any complaint!!! About the refund, please READ (prior booking) our policy for refund which clearly states that there is NO REFUND within 48 hrs window.

8/10 不錯

Dwayne

家人同遊
讚好：職員與服務
於 2021 年 7 月住了 1 晚
Manager 於 2021年8月15日的回應
We will improve our service. Thanks!

8/10 不錯

Lisa

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 7 月住了 3 晚
Management 於 2021年7月22日的回應
Thanks

2/10 很差

真實旅客

伴侶同遊
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
This motel is old but we have stayed there before, several times. The rooms we had were always large, the air was always cold, and the water was always hot. Other than being dated, there were no complaints. It’s been a couple of years since then and it has changed terribly! The walls were filthy and had not been cleaned in ages. The wallpaper was coming off in countless places. And in the first room we had, the air never really cooled. We were prepared to overlook those things even though we were disappointed in the condition of the facility and of of our room specifically. (Not to mention the small roach that came from behind the torn wallpaper in the bathroom above the shower) Until we came back from a day and night on the water and walking into a room with bugs!!! There were several small bugs on the walls ans 2 IN OUR BED! And while we were checking for other issues and taking pictures, a cockroach came from out of the sink. I called and told them I needed to be moved and they agreed to give us another room. That rooms was in no better condition, however we only saw 1 cockroach and killed it. When I checked out, the nice lady at the desk acted as if there were no way her place would have roaches! She said the last guest in that room has to have brought them in. But regardless, I had to spray my bag and clothes before bringing them in my home for fear of roaches being in my bags. And was not offered a refund of any kind or even a discount for the disgusting environment!
於 2021 年 7 月住了 3 晚
Anonymous 於 2021年7月15日的回應
Soory, For FYI: We have bigger rooms, you insisted to get the one that is smaller. We would have given another room if you had roaches in that room. Anyway now it is fully sanitised and free of bigs.

2/10 很差

真實旅客

家人同遊, 親子同遊, 伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
The staff was very rude. There were no towels or wash rags. The beds were dirty. The floors were dirty. The remote did not have batteries in it. Getting the Wi-Fi password was a hassle. They called us an hour and a half before check out to check out.
於 2021 年 6 月住了 1 晚
Manager 於 2021年7月15日的回應
We are sorry for inconvenience and will be taken care of your next visit.

6/10 一般

Richard

不滿：整潔度、住宿狀況和客房舒適度
於 2021 年 6 月住了 1 晚
Manager 於 2021年7月15日的回應
See you soon!

2/10 很差

真實旅客

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Ice buckets had dirt in them. Table was broken had L brackets holding it together and the tv did not work. Did not receive no money back when we checked out the same day as checking in!
於 2021 年 5 月住了 2 晚
Management 於 2021年6月7日的回應
Thank you for your feedback. We will ensure this does not happen in future.

10/10 優異

Steven

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great stay quiet
於 2021 年 4 月住了 5 晚
Manager 於 2021年4月22日的回應
Appreciated!

4/10 欠佳

真實旅客

不滿：整潔度、住宿狀況和客房舒適度
Not clean
於 2021 年 3 月住了 1 晚
Anonym 於 2021年4月16日的回應
Sorry and good luck!

2/10 很差

Matthew

多人同遊
不滿：職員與服務、住宿狀況和客房舒適度
disappointing
They hit us up for extra money we didn’t have... we rented this room while my fiancé and I were out of town with two friends of ours... short on money our other sleeping arrangements fell through so we found this place. It had two beds in the room so we decided to all 4 share the room. After paying a VERY OVERPRICED $97, they hit us up for ANOTHER $30 because we had our two friend with us... AFTER they’d already ran my card and didn’t allow refunds... they kept saying it was “the policy”... they ended up settling for $20 extra but Still payed $117 for a “$30 type of room”. I don’t understand how it cost them another dime to have the other two people with us... it felt like they took advantage of the situation. I told them we were short on money and that $20 was a lot of money to us at the time... HAVE A HEART PEOPLE!! I hope that extra $20 was worth it... because we will never stay there again. I’d sleep In my truck before I gave them another dime.
於 2020 年 9 月住了 1 晚
Management 於 2020年9月9日的回應
We are sorry for the inconvenience, Matt. If you have read our policy (available for review) before you made the online reservation, you would have not end up in this situation. Our policy is same for all customers. Also we have same rates for similar rooms for a given date. Not custom. We assure you that we have not taken any ADVANTAGE of you or your situation.

4/10 欠佳

真實旅客

於 2020 年 6 月住了 1 晚
Anonymous 於 2020年6月28日的回應
Sorry for inconvenience.

10/10 優異

真實旅客

於 2020 年 6 月住了 1 晚
Manager 於 2020年6月6日的回應
Thank you...

2/10 很差

Robert

於 2020 年 5 月住了 2 晚
Manager 於 2020年5月26日的回應
We are sorry for any inconvenience. No clue what was wrong!

6/10 一般

真實旅客

不滿：設施服務和住宿狀況
於 2019 年 12 月住了 2 晚
Manager 於 2020年1月5日的回應
Sorry for inconvenience.

2/10 很差

Gracie

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Discustinngly filthy!
Worse place I've ever been in! Filthy, mold everywhere in bathroom. Stain bedding and very rude manager! The room had a stench of cigarette smoke and who knows what else! Unsafe conditions. No security lock on room and manager said my room number aloud in front of other male customers! I've reported the facility to the local Health department
於 2019 年 8 月住了 2 晚
anonymous 於 2019年10月14日的回應
You did not get your refund as per our policy that is why you making this bogus theory.

8/10 不錯

Ginny

多人同遊
讚好：職員與服務和設施服務
For what it is, the Stone Brook Inn is a perfectly acceptable and pleasant motel. HOWEVER, one must acknowledge going in what it is: a cheap hotel for you to sleep in during your weekend at the lake. It is not an extraordinarily NICE hotel. It's not a Hampton or Holiday Inn. It's a cheap, local, hotel. As such, while it was far from the nicest hotel I had ever stayed at, I also didn't live in fear of needing to update my tetanus shot if I scratched myself on something. Admittedly, I did spend the last morning we were there smelling something vaguely like mold, and the state of the bottom of the shower curtain made me steer very clear of it, but other than that, it was all very clean. Also, the service was exceptional- when we discovered that my dad had accidentally booked a smoking room, the lady at the desk asked how long we were staying, checked over her options, and moved us to a non-smoking room, no extra charge. Having a fully working fridge, wifi, and microwave was also really nice! All in all, it's not that impressive a hotel, but it certainly does the job we needed it to. Just don't expect the lap of luxury.
於 2019 年 8 月住了 3 晚

8/10 不錯

George

讚好：職員與服務和客房舒適度
We were the only guests the night we stayed. It was a bed and shower that served their purpose.
於 2019 年 8 月住了 1 晚

2/10 很差

Candace

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Infested With Roaches
We checked into this hotel, and then checked back out about 15 minutes later. There were roaches in the bed (underneath the blankets), on the walls, and on the bathroom counter. We encountered this issue here last summer and spoke with the owner about it and felt confident they would’ve remedied this issue by now, so we gave them another chance. The front desk employee (family member of the owner) gave me the same shocked/surprised look when I informed them they still had a roach infestation there. This family lives in this hotel, and there is no way they do not know there are roaches. Every thing about this place is very low quality; rooms smell like cigarette smoke (including the non-smoking ones), the beds and sheets are gross, the lamps on the walls are yellowed and falling apart... We won’t be giving any more chances here. I will never stay here again.
於 2019 年 5 月住了 3 晚

2/10 很差

真實旅客

於 2019 年 3 月住了 1 晚
Jay 於 2019年4月4日的回應
We are sorry for the inconvenience.

2/10 很差

真實旅客

不滿：整潔度和住宿狀況
Property looked like it was full of permanent residents that was a section 8 housing. People checked in next door and was complaining at 3 am that their bed was not even made. There was food crumbs everywhere on the floor. Opened the fridge and there were roacbes inside. Pillow cases were covered in long hair like they never changed or even as much as washed them. Pillows looked like the were 20 years old and yellow with stains.
於 2018 年 12 月住了 1 晚
Manager 於 2019年1月12日的回應
Sorry for the inconvenience. We have inspected all the rooms but could not find anything wrong the way it has been described.

8/10 不錯

Betty

讚好：整潔度、職員與服務和客房舒適度
to see my sister befor sge pass on
the room was fine the beds was great their was lots of hot water the fridge didnt stay cold but the coffee maker worked great was only their for a few days because my sister has stage 4 cancer she only has a a month or so left ti live
於 2018 年 10 月住了 2 晚

8/10 不錯

Stacy

讚好：整潔度、職員與服務和客房舒適度
於 2018 年 9 月住了 1 晚

8/10 不錯

Doc (Tennessee)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
A great deal for the money you pay. The room was clean, the bed was comfortable, the shower was hot and with good water pressure. The family who runs it were friendly and helpful.
於 2018 年 6 月住了 1 晚

2/10 很差

真實旅客

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Terrible place to stay
The room smelled of cigarette smoke and mold, bought Lysol spray for the carpet and all surfaces.(non smoking room) The light fixtures were falling off of the wall and as was the towel rack in the bathroom. There was a light bulb out over the sink in the bathroom. I have better shop towels in my garage than were in the bathroom. I was assured on check in that i could check out early if needed as paper mill outages are very fluid, but on my attempt to checkout early i was informed that i needed 48 hours notice. I have stayed in thousands of hotels around the world over the years and have never encountered this. I definately would not recommend this hotel to anyone.
於 2018 年 3 月住了 6 晚
Anonymous 於 2018年3月31日的回應
We are sorry for any inconvenience. Also wants to mention that you read and understand the reservation policy prior to reserve any room in any property. Our policy is standard and same for all our customers and it is listed on Expedia booking website.

6/10 一般

真實旅客

讚好：職員與服務
Bad
Few complaints. Door didn't lock: I walked right in by pushing it. Terrifying. Dead bug on the floor. Believe it was a roach. Shower didn't work. Old TV. Heard a man snoring next door. Save your money.
於 2018 年 1 月住了 1 晚

6/10 一般

真實旅客

讚好：職員與服務
不滿：整潔度
Basic
What you would expect
於 2017 年 7 月住了 1 晚

6/10 一般

elaine

讚好：職員與服務
不滿：整潔度和住宿狀況
Never again
Nice people, but I had to clean the coffee maker completely before using it. It was in the bathroom, on the counter! Yuck! Sub standard linens, stained. Had to call several times to get the TV to work. I think they are in way over their heads financially here. WI Fi signal was weak, their son was in the front office gaming on it.

2/10 很差

真實旅客

不滿：整潔度、住宿狀況和客房舒適度
Spend a little extra and stay at the Hampton
Upon arrival found 2 shell casings in the parking lot. Door jam at one point had been kicked in. Bathroom door did not shut & was was kicked in. Tub was dirty. But the worse part, I went to pull the covers down found hair on the pillow (that was not mine) and red stains on the pillow case. Immediately left. Lost 68.00 and will never stay there again.

10/10 優異

stonebrook (counce tn)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
excellent
great service clean room

10/10 優異

Christa (Pickwick tn)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
what a great place to stay...
wonderful.....it was a clean... comfortable beds...the service was awesome...would recommend to stay to family and friends..very quiet very relaxing loved my week here and we will be back again...

2/10 很差

Robert

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
This place should not be promoted
The place was needs to be refurbished. They provided only one towel. And even though the main attraction in the area is the Shiloh Battlefield, they didn't even know how to direct me there. No good places to eat nearby, either...This place should not be promoted.

4/10 欠佳

真實旅客

不滿：整潔度、職員與服務、住宿狀況和客房舒適度

6/10 一般

karen (West Tennessee)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Overall was a good weekend. Hotel staff was very nice and helpful. Although A/C could have be colder and hot water in shower was more warm than hot.

10/10 優異

Kathy

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great price, clean, and nice
Room was affordable and had all my basic needs. Staff was friendly and helpful. Made for a relaxing stay. Would go again.

10/10 優異

berkley

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
labor day 2010
will be back

2/10 很差

Talladega Nascar Fan

不滿：職員與服務
I didnt stay 3rd night as paid for.
I paid for 3 nights, stayed 2 nights, cheched out at 845 am; asked the clerk for a credit toward my debit she said they dont do that; I wouldnt get any credit for not staying the 3rd night;she said you paid for 3 nights you should stay 3 nights, I explained that there were a family problem that I had to get back home to assist, she said she was sorry.