Courtice Hotel with Pool

"Breakfast was raw fruit, cereal, waffles that had no oil spray, so you couldnt get the waffles out of the machine. And the hardboiled eggs were cold. Toiket kept getting clogged for no reason. Room smelled of weed and so did the hallways "

"Breakfast was good. Staff were friendly. Bathroom fan was quite loud, as well as the room heating was quite loud. Nice that they have a pool and exercise room."

"We chose this hotel because Best Western markets itself as clean, safe, and family-friendly, with amenities like pools and breakfast. Unfortunately, this stay did not reflect that standard. This is my second concerning experience with Best Western. During a previous stay at Best Western Plus Lamplighter Inn & Conference Centre, there were hazards including a protruding nail and unsafe pool conditions that led to a child being injured. This stay was worse. A staff member knocked and entered our room before I could respond while I was inside with my children and half dressed. This was a serious breach of privacy and safety. The room itself felt unsafe. The bathtub tap came off in our hands, flooring had visible gaps and uneven areas that could easily cause a fall, and electrical outlets were loose. We were moved to a second room, however the conditions were similar, indicating this was not an isolated issue. Cleanliness was unacceptable. There was thick dust throughout, and we found visible blood stains on the comforter that appeared to have been previously marked but not removed. The pool area showed clear water damage and maintenance concerns. Overall, this property appears poorly maintained, with patchwork repairs creating additional hazards. This environment is not consistent with Best Western’s values or a family-friendly brand and is hazardous to both guests and employees."

"Room was very clean and staff there are very friendly and helpful! "

"Overall good but breakfast choice was not as diversed as past experience and limited access to the gym because of some kids not following the rules "

"The hotel was very loud with kids knocking on doors all night . We were told our floor had no hockey kids and was not true and at 10 pm quiet time it was midnight and kids running around staff just laughed "

"Fresh and delicious breakfast, great staff and valuable price"

"Great place! Cozy and very clean"